McKenna Institute Blog
McKenna Institute: Human support matters in a digital landscape
Sophie Dallon
Posted: August 10, 2026 12:00:00 AM ADT
Category: News
Earlier this summer, a woman walked into the Sussex Regional Library carrying a problem she had been trying to solve for three months. She had bought a new laptop but could not remember her Google password, leaving her unable to access her email. She had already paid for technical support without success and did not know where else to turn. An hour later, sitting beside a university student...
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