McKenna Institute Blog
McKenna Institute: Human support matters in a digital landscape
Sophie Dallon
Posted: August 10, 2026 12:00:00 AM ADT
Category: News
Earlier this summer, a woman walked into the Sussex Regional Library carrying a problem she had been trying to solve for three months. She had bought a new laptop but could not remember her Google password, leaving her unable to access her email. She had already paid for technical support without success and did not know where else to turn. An hour later, sitting beside a university student named Matthias Muscroft, she had regained access to her account. More importantly, she practiced the...
What learning AI as a leader really looks like
Melissa O’Rourke
Posted: April 20, 2026 12:00:00 AM ADT
Category: News
There’s no shortage of advice telling leaders to adopt AI and transform their organizations. It sounds straightforward. It isn’t. When you’re already operating at full capacity, learning something entirely new, especially something technical, can feel unrealistic. So, if you’ve seen the headlines that make AI adoption look simple, let me be honest: I’m still figuring it out as I go. I'm in my mid-thirties and part of the age group that's seen as having a natural...