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New billing process affected small cohort of students

Author: University of New Brunswick

Posted on Jul 13, 2020

Category: UNB Fredericton , UNB Saint John

Due to an error in the roll out of a new billing process, one cohort of students was identified as having been incorrectly charged international student fees in May 2020. Our internal quality control process detected the error and it was corrected within an hour of the occurrence. Personal identifiers, such as names, were not a factor in the error.

Also due to the new billing system, some students were charged late fees. These errors were related to the roll out of new billing procedures introduced for summer term.

We understand the stress, anxiety and concern this error has caused and we are looking into it closely to ensure it does not happen again. We apologize for any distress students have experienced.

We want to be clear that racial profiling and systemic racism are real and harmful. This situation was a technical error. UNB is committed to dealing with systemic racism in all forms through our Bi-Campus Presidential Standing Committee on Equity, Diversity and Inclusion and institutional Equity, Diversity and Inclusion Action Plan. 

We are undertaking another round of quality assurance and integrity checks to ensure this error does not occur again in the future.

Media contact: Heather Campbell