tidBiTS
Informs and engages the UNB community on IT developments and news

Management Briefing - EDUCAUSE Top Ten IT Issues 2019

tidBiTS

Posted: June 3, 2019 12:00:00 AM ADT

Category: General Interest , Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened annually by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides this overview of them, along with ITS’ perspective on how...

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By the Numbers: a Collection of ITS Statistics - 3.0

tidBiTS

Posted: December 4, 2018 12:00:00 AM AST

Category: Management Briefings , General Interest


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ITS Management Briefing - UNB cybersecurity progress report

tidBiTS

Posted: October 26, 2018 12:00:00 AM ADT

Category: General Interest , IT Security , Management Briefings


A year ago, the President’s Executive Team (PET) approved UNB’s Cybersecurity Program, a document describing a new standards-based approach to managing cybersecurity and a set of initiatives designed to vastly improve the university community’s awareness of cybersecurity threats and ability to deal with them. This report outlines the current status of those initiatives. UNB’s next generation firewall (NGFW) has been fully deployed. This is the university’s first...

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ITS Management Briefing - ECN economic impact update 2018

tidBiTS

Posted: August 7, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


The NB/PEI Educational Computer Network (ECN) reduced IT costs for members—and thus funders including the provinces—an annual average of $1.3M over the past five years—a 100% return on investment. In the last two years, the yearly savings have been even more‐‐$1.5M. Through economies of scale, and with expertise contributed by all, NB/PEI ECN members pay less for many software applications, connections to commercial internet services, and equipment, than...

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ITS Management Briefing - How to take (back) control of your Inbox: getting to zero in 5 simple steps

tidBiTS

Posted: July 6, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


I recently let it be known within my circle of colleagues that I had achieved what few others in similar positions have done: I’ve tamed my email Inbox! The snorts of doubt and looks of suspicion this is usually met with prompt me to explain that no, I am not delusional, I have actually, permanently, taken back control of the time-and-energy drain that email has become for many of us. You can too by following these simple steps. 1. Commit. You have to really want to take control of your...

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ITS Management Briefing - Project FOCUS Update

tidBiTS

Posted: May 30, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


In fulfilling its mission to create the premier university environment for our students, faculty and staff in which to learn, work and live, UNB expends considerable energy and resources ensuring the community has the data it needs to operate effectively. For instance, faculty need access to current and accurate student and other information to conduct classes and research. Administrators need up-to-the-minute financial, personnel, and student data to help them support the institution. And...

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Briefing - Wireless renewal 2018

tidBiTS

Posted: May 17, 2018 12:00:00 AM ADT

Category: General Interest , News , Management Briefings


I am pleased and excited to announce that the entire wireless network across UNB is being replaced over the summer and early fall. ITS has selected Extreme Networks as our wireless vendor, and we are working closely with them and Bell Aliant (our reseller partner) to design and install the new system. Wireless networking, or Wi-Fi, has become as essential to our daily lives as electricity and running water. Students, faculty, staff, and visitors routinely bring between 1 and 3 Wi-Fi enabled...

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Management Briefing - EDUCAUSE Top Ten IT Issues 2018

tidBiTS

Posted: February 9, 2018 12:00:00 AM AST

Category: Management Briefings , General Interest


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened annually by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides this overview of them, along with ITS’ perspective on how...

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By the Numbers: A collection of ITS Statistics

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , Management Briefings


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ITS Management Briefing New for Fall IT Service Desk and Catalog

ITS

Posted: September 8, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


It’s been a very busy summer of planning and development at ITS, and I am very pleased to announce 2 new IT services coming to the UNB community this fall. First, the IT Service Desk--already in limited deployment--replaces the traditional IT help desks on both the Fredericton and Saint John campuses with faster, more efficient IT problem resolution through consolidation and coordination of issue response and escalation. With introduction of the Service Desk, we are now closely tracking...

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ITS Management Briefing Office 365 rollout here at last

ITS

Posted: June 6, 2017 5:00:00 AM ADT

Category: Management Briefings , News


ITS is implementing Office 365 (O365) for all faculty and staff during the last week of June. Between now and then, many activities will be taking place to ensure a seamless experience when the migration actually begins. O365 is Microsoft’s cloud service providing email, calendar, and personal file storage. UNB students, alumni, and retirees have been using O365 for years; by integrating faculty and staff accounts with O365, exceptional opportunities for internal collaboration, seamless...

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Management Briefing Mobility Update 2017

ITS

Posted: June 5, 2017 5:00:00 AM ADT

Category: News , Management Briefings


Background In 2014, ITS signed a contract with Telus to provide mobile phone services to UNB. The model for delivering mobility services changed considerably with the new contract; the Mobility Centre in Head Hall, staffed by Telus and UNB employees, was opened to provide personalized device support throughout the selection, acquisition, use, and de‐provisioning cycle. In addition, a new Mobility Policy was created to ensure the UNB community has appropriate guidance for mobility...

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ITS Management Briefing SharePoint making its UNB debut

ITS

Posted: April 3, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


Introduction SharePoint is a collaboration platform from Microsoft that is used by organizations worldwide to facilitate and enhance internal communications, to organize and control documents and files of all formats, and to enable groups—whether internal or external or both—to work efficiently and easily in a familiar, webbased environment. UNB has deployed SharePoint on a limited scale—a few team sites have been developed for Senates and the Board, plus some special...

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Briefing Cybersecurity update 2017

ITS

Posted: February 17, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Since the 2012 external assessment of UNB’s IT security, ITS has worked tirelessly to ensure the university has the best cybersecurity program possible. Many crucial building blocks have been put in place or are underway; we’ve come a long way, and while there is more to do, the road ahead is clearer than it’s ever been. Important cybersecurity components now in place include: an effective awareness campaign that has seen rates at which university community...

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Briefing New governance committee oversees IT data and Project FOCUS strategies

ITS

Posted: February 7, 2017 4:00:00 AM AST

Category: News , General Interest , Management Briefings


Background Over the last several years a number of committees were struck to ensure strategic alignment and operational effectiveness of different but related services and initiatives. The IT Advisory Committee was around for about 5 years, and reviewed enterprise IT strategy, provided feedback on various IT initiatives, and was in early stages of participating in the definition and prioritization of new IT projects. The Data Governance Committee was formed last year, to define broad...

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ITS Management Briefing - IT Cost Optimization

ITS

Posted: January 6, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Gartner Inc. is a leading information technology research and consulting firm, covering private, public, non-profit, and government sectors around the world. It produces many reports for use by its customers, vendors, and the public alike to help them understand the IT universe, and analyzes its vast data stores to report on industry trends and produce reliable forecasts of technology use. Gartner pays a lot of attention to the efficiency of IT services and tools, and provides advice on how...

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Management Briefing - Office 365 rollout

ITS

Posted: December 9, 2016 4:00:00 AM AST

Category: General Interest , Management Briefings , Projects


ITS has begun planning the implementation of Office 365 (O365) for faculty and staff. Over the next several months, many activities behind the scenes will be taking place to ensure a seamless experience when the migration actually begins in the spring of 2017. O365 is Microsoft’s cloud service providing email, calendar, and personal file storage. UNB students, alumni, and retirees have been using O365 for years; by integrating faculty and staff accounts with O365, exceptional opportunities...

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Management Briefing - NB PEI Educational Computer Network Outstanding Economic Impact

ITS

Posted: September 16, 2016 5:00:00 AM ADT

Category: Management Briefings , General Interest


The NB/PEI Educational Computer Network (ECN) reduces IT costs for members—and thus funders including the provinces—by $1M per year—a 100% return on investment. Through economies of scale, and with expertise contributed by all, ECN members pay less for many software applications, connections to commercial internet services, and equipment, than they could independently. Furthermore, ECN has been amazingly successful in attracting capital investment from the federal and provincial...

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Office365 for faculty and staff

ITS

Posted: August 9, 2016 5:00:00 AM ADT

Category: Management Briefings


Microsoft recently completed building two state-of-the-art data centers in Canada to host cloud services, including Office365 (O365), the company’s premier collaboration and productivity platform featuring tools such as email, calendars, and personal file storage. Microsoft offers O365 to all users at educational institutions free of charge, which is highly appealing considering hosting the same services at UNB costs over $100,000 a year. UNB has long leveraged Office365; our students have...

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Briefing note ECN advances shared IT services in Higher-Ed across NB and PEI

ITS

Posted: August 2, 2016 5:00:00 AM ADT

Category: Management Briefings


The NB/PEI Educational Computer Network (ECN) has provided shared IT services to universities and colleges in New Brunswick and Prince Edward Island for 45 years. Over this time, ECN membership expanded from just a few schools to include all publicly funded universities and colleges in the two provinces. ECN is governed by a Board of Directors consisting of the Presidents/CEOs of member institutions, and is managed by a Network Committee consisting of the IT directors of the members. The...

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Management briefing Information Security Policy Update

ITS

Posted: July 8, 2016 5:00:00 AM ADT

Category: Management Briefings


Background Ever since UNB was established, most of its information has been stored on paper and the primary technology used to secure it was the lock. Roles and responsibilities for securing information were relatively easy to define. A lot has changed. Now, most information is created, stored and maintained electronically, and there is a lot of it. People expect to access information any time and from anywhere in the world.  In recent times, the value of information for criminal purposes has...

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ITS Management Briefing UNB s data strategy

ITS

Posted: May 20, 2016 5:00:00 AM ADT

Category: Management Briefings


In fulfilling its mission to create the premier university environment for our students, faculty and staff in which to learn, work and live, UNB expends considerable energy and resources ensuring the community has the data it needs to operate effectively. For instance, faculty need access to current and accurate student and other information to conduct classes and research. Administrators need up-to-the-minute financial, personnel, and student data to help them support the institution. And...

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Management Briefing - 2016-2017 Strategic IT Initiatives

ITS

Posted: April 14, 2016 5:00:00 AM ADT

Category: Management Briefings


ITS and the Enterprise IT Advisory Committee are pleased to present the final list of approved 2016-2017 strategic IT initiatives. ITS has adopted Balanced Scorecard as its strategic planning methodology; this list is the result of an extensive process of review, consultation, identification of appropriate metrics, and revision. As with previous lists of strategic IT initiatives, we’ve aligned and grouped this one according to UNB’s strategic objectives. ITS thanks the Enterprise IT Advisory...

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Management Briefing - Data governance and management at UNB

ITS

Posted: March 9, 2016 4:00:00 AM AST

Category: Management Briefings


Data and data governance and management sound like very dry subjects to most people, so why are they important to UNB? Let’s start with what appears to be a simple question that someone might ask that, at the core, requires “data”. How many Fredericton undergraduate students were there in the 2015 winter term? Depending on your definition of student (or data need, business purpose, or academic perspective), there were as few as 5833, or as many as 7768 undergraduate students in Fredericton...

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Management Briefing - EDUCAUSE Top Ten IT Issues 2016

ITS

Posted: February 26, 2016 4:00:00 AM AST

Category: Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened annually by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides university management with an overview of them, along with ITS’...

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Management Briefing - The ITS Mobility Strategy 2 0

ITS

Posted: January 7, 2016 4:00:00 AM AST

Category: Management Briefings


The vision for mobile technology utilization at UNB: We will deploy innovative mobile technologies to support the university’s commitment to easy and convenient delivery of UNB resources and services, using high‐quality tools and services that enrich the academic, administrative, and social fabric of the institution. The first set of initiatives arising from the ITS Mobility Strategy has been completed, and the mobility environment at UNB has been vastly improved, including new...

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Management Briefing - IT technical excellence illustrated

ITS

Posted: November 12, 2015 4:00:00 AM AST

Category: Management Briefings


ITS recently published a new Infographic highlighting metrics related to recent notable and successful ITinitiatives. Infographics are a great way to impart a lot of information concisely and in an attractive format,but they necessarily skimp on details that might be of general interest. This briefing note gives a bit ofbackground on the projects and services featured this time around. Mobility - It’s been just over a year since UNB migrated smartphone services to the new provider, Telus.The...

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Management Briefing - IT Security Initiatives Fall 2015

ITS

Posted: September 8, 2015 5:00:00 AM ADT

Category: Management Briefings


Various high‐profile IT security breaches of late—at Canada’s National Research Council, the US Office of Personnel Management, Ashley Madison, to name just a few—provide a stark reminder that personal and enterprise data is highly desirable—and vulnerable—to the ministrations of criminals intent on exploiting weaknesses in IT security wherever they can find them. UNB is not immune to these attentions—every week over 50 million attempts are made to find weaknesses in our systems (akin to...

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Management Briefing - Advances in cloud services and information security at UNB

ITS

Posted: July 7, 2015 5:00:00 AM ADT

Category: Management Briefings


Microsoft recently announced it is building two state‐of‐the‐art data centers in Canada to host cloud services, including Office365, the company’s premier collaboration and productivity platform. UNB has long leveraged Office365; for example, our student email, calendaring, etc. have been hosted in the Microsoft cloud, at no cost, since 2011. Necessarily, Office365 has been physically housed in data centers in the US. Now that Microsoft will be operating cloud facilities here, UNB can...

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Management Briefing - CANHEIT 2015 being hosted by ITS at UNB

ITS

Posted: June 1, 2015 5:00:00 AM ADT

Category: Management Briefings


CANHEIT (Canadian Higher Education IT) is Canada’s only national conference focusing on IT issues and trends in Canadian universities and colleges today. ITS is pleased to be the conference host this year; working closely with UNB Conference Services, we will be welcoming over 300 IT professionals, vendors, and guests to UNB, serving up a great program, awesome social events, inspiring keynotes, and enthusiastic hospitality. It’s going to be a busy week CANHEIT 2015 takes place June 16 to 19,...

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Management Briefing - UNB s New Mobility Policy

ITS

Posted: May 6, 2015 5:00:00 AM ADT

Category: Management Briefings


Background Effective today, a new university-wide policy governs mobility eligibility, approval, procurement, and use. The policy reduces UNB exposure to a number of risks, including lack of transparency around device usage and total actual costs, management of individual contracts, and the security of devices and the information stored on them or accessible through them. ITS and Financial Services co-drafted the new policy, which received final approval from the President’s Executive Team...

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Management Briefing - Launch Week 2015

ITS

Posted: April 20, 2015 5:00:00 AM ADT

Category: IT Announcements , Management Briefings


New and improved services for students, faculty and staff ITS is very pleased to be launching 3 services next week—a reinvented myUNB portal, Lync/Skype for Business, and free Office downloads for faculty and staff. All of these products and features build on ConnectEd, UNB’s suite of productivity applications and services. As you will discover, we’re extending functionality to unprecedented levels by integrating new and existing tools, and providing cost-effective platforms that can—and...

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Management Briefing - New Enterprise Web Strategy

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: Management Briefings


Background PET recently approved the third consecutive UNB Web Strategy sponsored jointly by ITS and C&M; the earlier editions have worked well, and have provided UNB with a solid foundation of state-of-the-art web infrastructure that is highly usable on a multitude of devices and platforms. However, while the web continues to be a critical information communication and marketing asset to the university, it changes quickly, and a serious gap in the enterprise’s ability to keep content fresh...

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Management Briefing - ECN Shared Services

ITS

Posted: March 11, 2015 5:00:00 AM ADT

Category: Management Briefings


Federated Identity and SharePoint Pave the Way to True Shared Services ITS is leading a project within the Education Computing Network (ECN) consortium of universities and colleges in NB and PEI to advance shared services among its members to an unprecedented level. We’ve recently deployed federated identity, which allows users at different institutions to easily and freely login to resources and services at the other member institutions; traditional IT barriers including network restrictions...

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Management Briefing - EDUCAUSE Top Ten IT Issues 2015

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides university management with an overview of them, along with ITS’ perspective...

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Management Briefing - 3 Things You Can Do Now to Improve IT Security

ITS

Posted: January 8, 2015 4:00:00 AM AST

Category: Management Briefings


Background Did you know that UNB’s IT infrastructure experiences millions of external intrusion attempts everyweek? That malicious websites are the main source of malware that can--and has--led to financiallosses? Or that unprotected computers pose the single greatest threat to enterprise and individualdata assets and intellectual property? While striving to provide an open but secure computingenvironment in which our community can teach, learn, conduct research, and perform...

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Management Briefing IT Support Services for Researchers

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: Management Briefings


Background ITS has long supported researchers’ IT needs; from server hosting, to network customization, to operating system administration, the range of services is vast. However, it has been observed on occasion that some researchers do not take full advantage of ITS resources and services, whether from lack of awareness, misunderstanding about support available, or too little time, to name just a few reasons. In response, Research Support Services within ITS has been established to provide...

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Management Briefing - VOIP Project Extended to Saint John

ITS

Posted: October 30, 2014 5:00:00 AM ADT

Category: Management Briefings


Background The Voice‐Over‐IP (VOIP) deployment project on the Fredericton campus was a great success, completed well within budget and ahead of schedule. Now, the same technology has been deployed on the Saint John campus. A total of 381 phone lines were converted, and will ultimately contribute savings to the campus of over $80,000 per year. Saint John faculty and staff now enjoy the same phone functionality and convenience as Fredericton colleagues, and the entire university benefits from...

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Management Briefing - IT Continuity

ITS

Posted: September 23, 2014 5:00:00 AM ADT

Category: Management Briefings


Background For several years now ITS has been planning, investing in, and implementing an IT continuity strategy, ensuring alignment with the university’s high‐priority risk‐related goals and objectives. Recent experience during post‐tropical storm Arthur shows how this focused effort has paid off—enterprise IT services like email, websites, Datatel, and so on were unaffected even though much of Fredericton and the rest of the province suffered widespread power outages that in some cases...

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Management Briefing - Enterprise IT Fall Preview

ITS

Posted: September 11, 2014 5:00:00 AM ADT

Category: Management Briefings


Background ITS is busy completing several strategic initiatives for launch this Fall. Fully aligned with the university’s strategic goals and objectives, the projects will usher in further cost reductions for telephone services; enhance student experience by virtualizing selected software applications to make them available anywhere, on any device; extend shared services across the PSE sector in New Brunswick and PEI; and build on the success of the connectED environment by adding new...

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Management Briefing - Access Manager backgrounder

ITS

Posted: August 15, 2014 5:00:00 AM ADT

Category: Management Briefings


Genesis of Access Manager Access Manager is the culmination of years of planning and work on addressing high‐risk issues with internal processes and controls raised in auditor reports to the Audit Committee of the Board of Governors since at least 2006. Specifically, the auditors have long recommended tighter controls over who has access to various university IT systems, including tracking not only the accesses themselves, but who is accountable for granting and reviewing them—in others...

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Management Briefing - Online Application Project Completed

ITS

Posted: August 8, 2014 5:00:00 AM ADT

Category: Management Briefings


Management Briefing – Online Admissions system fully deployed August 8, 2014 – ITS is very pleased and proud to advise the community that the Online Admissions (OA) system has been fully deployed throughout GAUs and undergraduate programs across the university. OA allows prospective students to apply for admission to UNB using a state‐of‐the‐art, web‐based service that dramatically speeds up the process by placing all the necessary information, requirements, tools, and notifications in one...

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management Briefing - A silver Lining in Post-Tropical Storm Arthur

ITS

Posted: July 16, 2014 5:00:00 AM ADT

Category: Management Briefings


Background In recent years ITS has invested heavily in equipment and facilities to ensure continuity during disruptions due to severe weather and other events. An industrial‐scale power generator, fueled by natural gas, was installed at Head Hall in 2012, and has been kept in a state of readiness ever since. When in operation, the generator keeps large batteries charged, which in turn power the networks, servers, applications, and communications infrastructure housed in the main data center....

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Management Briefing - EDUCAUSE Top Ten Tech Trends 2014

ITS

Posted: June 27, 2014 5:00:00 AM ADT

Category: Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened by EDUCAUSE to examine technology trends, and to come up with a list of ten that have emerged as important to a very broad range of higher‐ed users and practitioners. ITS monitors the annual list, and provides university management with an overview of them, along with ITS’...

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Management Briefing - Introducing Access Manager 1 0

ITS

Posted: June 17, 2014 5:00:00 AM ADT

Category: Management Briefings


Background Access control is an activity that ensures users—primarily full and part‐time faculty and staff—of UNB IT systems have appropriate access rights to the various resources they need to carry out myriad tasks on UNB’s computing infrastructure and services. The Access Control unit within ITS is responsible for ensuring appropriate access is provided in a timely and efficient manner following documented processes, and for enforcing access policies. While access control is implemented...

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Management Briefing - Malware affects us all

ITS

Posted: May 29, 2014 5:00:00 AM ADT

Category: Management Briefings


Background Malware refers to all kinds of malicious software including viruses, worms, trojans, spyware, etc. that can have disastrous effects on individual computers, entire networks, and the university. Combating malware is a constant battle for ITS. However, we are greatly assisted by various automated detection tools that are deployed on our computers and devices, and constantly updated. Over the years, the number of Mac computers in use at UNB has increased dramatically; currently over...

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Management Briefing - Print Services

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: Management Briefings


Background ITS’s Imaging and Print Services unit has fully consolidated operations into its Marshall d’Avray location, offering professional print shop capabilities and services to the entire university. In recognition of this leaner, more focused approach to meeting UNB printing needs, the unit will henceforth be called Print Services, but will continue to produce high quality printed materials using modern equipment, industry expertise and fast, efficient service at highly...

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Management Briefing - IT Procurement

ITS

Posted: April 9, 2014 5:00:00 AM ADT

Category: Management Briefings


Background Every year ITS manages procurement of millions of dollars’ worth of computing goods and services essential to the teaching and research mission of the university. Everything from computers and related equipment like printers and monitors, to enterprise‐wide and individual software applications, to maintenance contracts, to services such as Internet connectivity and outside phone lines, to smartphones, are purchased either for ITS use or on behalf of users across the university and...

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Management Briefing - Faculty and Staff Directory

ITS

Posted: March 18, 2014 5:00:00 AM ADT

Category: Management Briefings


Background In 2012, ITS and the Communications and Marketing (C&M) unit decided to end production of a printed UNB phonebook. Key factors contributing to this decision included: End‐of‐life of the software system used to produce the printable file Significant personnel time required for acquiring and processing phonebook updates Emergence of alternative directory tools, including the Global contacts list in Exchange; the VOIP directory on the Fredericton campus; the web‐based UNB...

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Management Briefing - Mobility Policy and Process

ITS

Posted: February 13, 2014 4:00:00 AM AST

Category: Management Briefings


New UNB mobility policy and procurement processes on the way Issue UNB spends over $400,000 per year supplying cell phones, smartphones, and other devices to staff and faculty. Most of this is spent on recurring and usage charges that can vary wildly from month to month. Some (about $33,000) is paid to reimburse individuals for use of their personal devices. UNB’s current mobility provisioning model was satisfactory several years ago, but in today’s environment it is too expensive,...

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Management Briefing - ITS Strategy Update Part 2

ITS

Posted: February 12, 2014 4:00:00 AM AST

Category: Management Briefings


Management Briefing – ITS Strategy Update Part 2: 2014 Preview Exceptional student experience – the momentum continues Several exciting projects devoted to enhancing student computing experience at UNB are underway. For example, students will soon no longer have to use a campus lab or ask permission to install certain software application packages on their own computers. Application virtualization is an advanced technology enabling the use of UNB‐supplied applications like Minitab on...

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Management Briefing - ITS Strategy Update Part 1

ITS

Posted: February 7, 2014 4:00:00 AM AST

Category: Management Briefings


Management Briefing – ITS Strategy Update Part 1: 2013 in Review Introduction ITS’ strategic plan was revised by stakeholders and approved by UMC early last year, and UNB’s first‐ever mobility strategy was also launched. Progress towards our objectives has been steady, with several key projects completed and new ones started. This is the first of 2 briefings on UNB’s IT strategy, and looks back on 2013; the second report will preview many initiatives now underway and scheduled for...

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Management Briefing - Cloud Computing at UNB

ITS

Posted: November 8, 2013 4:00:00 AM AST

Category: Management Briefings


Background Cloud computing refers to software applications and computing services that are hosted outside of UNB, and accessed via the Internet or the national research and education network. People are very familiar with free cloud services like Gmail; one merely fills out a simple form and presto!, an email account, accessible from just about everywhere, is created. This is really the attraction of cloud services—they are available anywhere, anytime (depending on connectivity of course),...

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Management Briefing - VOIP Project Update

ITS

Posted: October 2, 2013 5:00:00 AM ADT

Category: Management Briefings


Background The Voice‐Over‐IP (VOIP) project on the Fredericton campus was recently completed well within budget and slightly ahead of schedule. Almost 2000 standard phone lines were decommissioned, and replaced with a UNB network‐based system, complete with new desksets. Since implementation, the new phone service has been trouble‐free (other than normal start‐up pains) and calls are consistently of high quality, the result of fine‐tuning and expert maintenance. The phone service relies...

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Management Briefing - UCard Much more than an ID card

ITS

Posted: September 12, 2013 5:00:00 AM ADT

Category: Management Briefings


Background Many universities throughout Canada, the US, and the rest of the world have long deployed sophisticated card technologies that are much more than mere identification systems. In fact, a lot of schools have completely eliminated the need for traditional door keys, cash transactions, and separate ID by combining these and other features into a single, flexible card system providing security, convenience, and value. In 2010, ITS engaged a consultant to review card technologies at UNB,...

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Management Briefing - Summer IT Projects Completed

ITS

Posted: August 23, 2013 5:00:00 AM ADT

Category: Management Briefings


ITS Briefing Note – What we did during our summer vacation… As we approach the end of summer, and the beginning of a new academic term, I thought it a good time to update you on some of the key projects ITS has worked hard to complete, in anticipation of the renewed hustle and bustle just around the corner: Wireless network Replacement of the old wireless network with a higher‐speed (x4), higher capacity (x2) service is finished, ahead of schedule and right on budget. A major objective of...

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Management Briefing - Web Refresh Project

ITS

Posted: July 29, 2013 5:00:00 AM ADT

Category: Management Briefings


Background UNB’s public website, www.unb.ca, is one of our most important information and communication tools, helping us reach external audiences such as prospective students, alumni, donors, community partners, and colleagues around the world. Several years ago a major effort was undertaken to completely revise and renew our website, and after tremendous efforts by designers, developers, internal and external consultants, and hundreds of departmental contributors, the present award‐winning...

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Management Briefing - EDUCAUSE Top Ten Tech Trends 2013

ITS

Posted: June 7, 2013 5:00:00 AM ADT

Category: Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened by EDUCAUSE to examine technology trends, and to come up with a list of ten that have emerged as important to a very broad range of higher‐ed users and practitioners. ITS monitors the annual list, and provides senior management with an overview of them, along with ITS’ response to...

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Management Briefing - ITS completes strategic plan update

ITS

Posted: May 27, 2013 5:00:00 AM ADT

Category: Management Briefings


Background After extensive surveys of UNB faculty, staff, students and other stakeholders, and with input from various assessments including an exhaustive quality assurance review, an independent IT security audit, and a study of core IT infrastructure by an expert consulting firm, ITS’ new set of goals for 2013 – 2014 is designed to further enhance IT support for the university and to enable the five major goals of the UNB Strategic Plan: Exceptional, transformative student experience;...

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Management Briefing - Phishing attacks pose problems for UNB email

ITS

Posted: May 3, 2013 5:00:00 AM ADT

Category: Management Briefings


Background On April 22, and again on May 1, a highly organized group of spammers attacked UNB’s email infrastructure by obtaining and using the usernames and passwords of UNB employees to send over a million spam emails through our servers, resulting not only in severe degradation of service, but also UNB being placed on external email watch and blocking lists. Both intrusions were the result of successful phishing attacks. Phishing attacks are email campaigns directed to all UNB students,...

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Management Briefing - IT Disaster Recovery Strategy

ITS

Posted: April 26, 2013 5:00:00 AM ADT

Category: Management Briefings


Background For several years, annual financial audit reports have highlighted the need for an up‐to‐date IT disaster recovery (DR) plan; however, without a physical facility to house redundant equipment, UNB’s existing IT DR plan is largely theoretical and cannot be expected to provide adequate guidance should a disaster in the primary data centre actually occur. This situation was resolved when management selected a DR site, and provided funding to equip it...

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management Briefing - Wireless Networking Strategy

ITS

Posted: April 12, 2013 5:00:00 AM ADT

Category: Management Briefings


Background The current wireless solution on the UNB Fredericton and Saint John campuses is seven years old and has reached end of life. There is an immediate need to replace the entire wireless network infrastructure with wireless ‘N’ technology (aka 802.11n), which will result in vastly improved reliability and capacity for our students, faculty and staff. The project This summer, new access points and controllers will begin to be installed on both campuses. The objective is to triple our...

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Management Briefing - The ITS Mobility Strategy

ITS

Posted: March 28, 2013 5:00:00 AM ADT

Category: Management Briefings


The vision for mobile technology utilization at UNB We will deploy innovative mobile technologies that support the university’s commitment to easy and convenient delivery of UNB resources and services, using high‐quality tools and services that enrich the academic, administrative, and social fabric of the institution. Our emphasis is on convenience and ease of use, and we are willing to act quickly, taking measured risks to ensure timely responses to the mobility needs and preferences...

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Management Briefing - IT Security

ITS

Posted: March 14, 2013 5:00:00 AM ADT

Category: Management Briefings


Background Every day UNB is targeted by online criminals, hackers and others who attempt to steal personal information, infect computers and other devices, or take financial information. There are also many ways individuals can put themselves at risk through unsafe IT practices such as inadequate password protection or sharing too much information on social media sites. Security Action Team To provide permanent security oversight and support, ITS has created the IT Security Action Team. The...

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Management Briefing - ConnectEd

ITS

Posted: March 1, 2013 4:00:00 AM AST

Category: Management Briefings


Background In 2011, ITS determined that enterprise‐level productivity tools such as email, file sharing, printing, etc. had to be replaced. Novell products such as Groupwise no longer served our needs, and the technologies supporting them were long past their ‘best before’ date. After extensive internal and external consultation and review, the Microsoft Exchange platform was chosen for email and calendaring, while Active Directory and Sharepoint were selected for file sharing. The Novell...

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Management Briefing - ConnectEd

ITS

Posted: February 26, 2013 4:00:00 AM AST

Category: Management Briefings


Background In 2011, ITS determined that enterprise‐level productivity tools such as email, file sharing, printing, etc. had to be replaced. Novell products like Groupwise no longer served UNB’s needs nor our growing Mac population, and the technologies supporting these products were long past their ‘best before’ date. After extensive internal and external consultation and review, the Microsoft Exchange platform was chosen for email and calendaring, while Active Directory and SharePoint were...

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