tidBiTS
Informs and engages the UNB community on IT developments and news

Three new cybersecurity tools/features coming May 1

tidBiTS

Posted: April 29, 2019 12:00:00 AM ADT

Category: General Interest , IT Security , IT Announcements , News


Three new cybersecurity tools/features are coming this May to help keep your UNB account safe and secure: 1 – Account login history app UNB’s login history app shows you all the recent logins to your UNB account so you can keep an eye out for suspicious logins or activity. To access the app: Faculty/staff: Go to your myUNB Portal > eServices > IT Services > Account Options > Account Login History Students: Go to your myUNB Portal > eServices > Computing > Account Login...

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New Email Phishing Scam Targeting UNB

ITS

Posted: September 11, 2017 5:00:00 AM ADT

Category: IT Security Alerts , News , IT Announcements , IT Security , General Interest


A new phishing email has been discovered at UNB with the subject line “Final messages from University of New Brunswick admin”. The email claims you have important unread messages from the ‘University of New Brunswick Administrator’ and asks you to a click a link to review your messages and avoid service interruption. If you received this email, please do not respond or click on any links and report it to the UNB IT Service Desk right away at itservicedesk@unb.ca,...

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New Phishing Attack Targeting UNB

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: News , IT Announcements , IT Security , IT Security Alerts , General Interest


A new phishing email has been discovered at UNB with the subject line “HELP DESK URGENT UPDATE”, claiming your account has been locked due to a virus and asking you to login. If you received this email, please do not respond or click on any links and report it to the ITS Help Desk right away at helpdesk@unb.ca or (506) 453-5199. If you responded to this phishing email, please change your UNB password immediately and contact the Help Desk so we can check to see if there has been...

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IT Security Alert Malware emails on the rise at UNB

ITS

Posted: December 1, 2016 4:00:00 AM AST

Category: IT Announcements , General Interest , IT Security Alerts


Over the past few days UNB’s IT security team has noticed a significant increase in emails with ransomware malware being sent to UNB in the form of Microsoft Excel and Word attachments. The UNB community is reminded to be careful when opening any files sent by email, including Office documents, and to continue to send suspicious emails to helpdesk@unb.ca if concerned or unsure of the validity of an email or its attachments. Several other Canadian universities have experienced sophisticated...

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New Email Phishing Scam Claiming to Come From University and College Presidents

ITS

Posted: November 9, 2016 4:00:00 AM AST

Category: IT Security Alerts , General Interest , IT Announcements


Several Canadian universities and colleges have recently been targeted with email phishing scams claiming to come from their institution’s president. The emails state you have received a ‘secure private message’ from the president and ask you to click a link to view the message. The link then takes you to a fake login page designed to look like your institution’s website in an attempt to trick you into entering your login information. If you receive an email claiming to come from UNB’s...

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UNB Login Page and Internal Websites Getting a Facelift on Sunday Oct 16

ITS

Posted: October 7, 2016 5:00:00 AM ADT

Category: IT Announcements , General Interest


On Sunday, Oct. 16, the UNB login page for all secure UNB services and websites (ex: the myUNB Portal and eServices) is getting a makeover to make it more in line with UNB’s new brand and easier to use on mobile devices. At the same time, internal UNB websites - including UCard, Student Services, Financial Services, Human Resources, and our very own ITS website - will also be getting a fresh, new look. Get a sneak peak at the new UNB login page below. Why are we doing this? These changes will...

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The latest UNB UCard news Visa Debit now accepted in UCard Online and more

ITS

Posted: May 5, 2016 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Great news – you can now use Visa Debit to make online deposits to you UCard Cash account!  The UNB Card Office has updated its payment processor for UCard Online and the UCard App so you can now use Visa Debit (along with Visa, MasterCard or Discover) for all your UCard Cash deposits. Soon Interac (debit cards) will also be available for online deposits to your UCard Cash account – we just have a bit more work to do before it’s ready for you. The next time you log in to UCard Online, you’ll...

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Congratulations to Melissa Hannah for receiving NACCU s 2016 New Professional Award

ITS

Posted: April 21, 2016 5:00:00 AM ADT

Category: Our Community , IT Announcements


Earlier this week, UNB ITS’s very own Melissa Hannah was awarded the New Professional award for 2016 at the National Association of Campus Card Users (NACCU)’ annual conference, for going above and beyond in contributing to not only UNB’s UCard Program, but also to the international community of NACCU. This award recognizes the hard work that Melissa has put into UNB’s UCard program in a very short amount of time, such as redesigning the UCard, implementing new technology, developing the...

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UNB moves to block rtf files from external email senders

ITS

Posted: April 21, 2016 5:00:00 AM ADT

Category: IT Security , IT Announcements , Our Community


Due to a rapid increase in the amount of phishing emails and infected attachments, UNB has moved to block .rtf files, a format used by cybercriminals, on incoming emails to UNB. If you or someone you know needs to send a legitimate .rtf file to a UNB email from off-campus, please use UNB’s Secure File Drop. Although this change will prevent infected .rtf files from reaching UNB email inboxes, cybercriminals may move to more commonly used file types such as .doc and .zip files. These file...

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Surge of banking malware phishing attacks targeting UNB

ITS

Posted: March 22, 2016 5:00:00 AM ADT

Category: Our Community , IT Security Alerts , IT Announcements


A phishing email disguised as an invoice notice is targeting UNB and other institutions. The phishing email comes with an .rtf attachment that is infected with malicious software designed to steal banking information in order to commit online theft. If you have received an email of this nature, please report it to the ITS Help Desk and do not open any attachments. For more information on this phishing attack, visit TechHelpList’s spam list. Protect Yourself. Protect Your Stuff. Protect...

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Congratulations to the three lucky winners of ITS s Student Survey contest

ITS

Posted: March 3, 2016 4:00:00 AM AST

Category: Our Community , Events , IT Announcements , General Interest


ITS would like to say a big congratulations to Sarah (UNBF), Jeremy (UNBF) and Miranda (UNBSJ), the lucky winners of $50 UCard Cash through ITS’s Student Survey contest. These students were randomly selected from the over 800 survey entries we received. To all those students who completed the survey – thank you! ITS is committed to providing quality, efficient and friendly service. By completing the survey and providing your ideas on how we can improve our services, you will help us be...

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Final week to take the Student Tech Survey for your chance to WIN UCard Cash

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: IT Announcements , Our Community


Students – only a few days remain to take our short Survey about your UNB IT Services for a chance to WIN 1-of-3 $50 UCard Cash prizes! Your feedback is important to us. Take the survey now and let us know what we can do to make the technology services we offer you at UNB even better. The survey is only available until this Friday, February 26, so be sure to complete it soon for your chance to win!

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Infected Word documents They re here and they re a serious threat

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: General Interest , IT Announcements , IT Security Alerts


Many experts have seen it as the inevitable when it comes to cyberattacks, but it is finally here. Ransomware-infected Word doc attachments are reaching users’ email inboxes and they’re difficult to recognize as being infected. The new malicious attack, dubbed “Locky”, tricks people twice to have their information held for ransom. First, they trick you into opening the word document. Secondly, they try to trick you into enabling Macros on the Word file. If you don’t already have Macros...

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Protect your devices update Adobe Reader to the latest version

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: General Interest , IT Announcements , Tips and Tricks


Have you checked Adobe Reader for updates recently? Cyber attackers are targeting devices with outdated software and browser plugins such as Adobe Reader, by tricking users into connecting to web servers hosting exploit kits to steal information and ultimately infect the devices. It can simply be done by a user clicking a malicious link. What is an Exploit Kit? An exploit kit is a system that runs on web servers and identifies vulnerabilities in software when you’re connected to the...

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A look back on UNB s Data Centre Renovations

ITS

Posted: February 19, 2016 4:00:00 AM AST

Category: IT Announcements , Our Community , Projects


UNB’s primary Data Centre, located on the Fredericton campus, recently underwent a big transformation that turned it into a state-of-the-art facility to power UNB’s IT services for the next ten years. So how exactly did the Data Centre get to where it is today? The early stages of planning Back in April 2012, a Data Centre Solutions Company, BRUNS-PAK, provided a requirements analysis that highlighted what UNB would need for its Data Centre to operate most efficiently into the foreseeable...

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Students we want to hear from you Complete our short survey for a chance to win 50 UCard Cash

ITS

Posted: February 10, 2016 4:00:00 AM AST

Category: Our Community , IT Announcements


Do you use UNB IT Services such as wireless, computer labs, or the myUNB Portal? We want to hear from you and learn what we can do to make your experience with UNB’s IT services even better. Give us your feedback and ideas by completing our short survey. (And we do mean short – it takes less than 5 minutes to complete.) You’ll even have a chance to win one of three $50 UCard Cash prizes!Don’t miss your chance to win UCard Cash, and be involved with improving your UNB IT services – take the...

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UNB Data Centre Renovations now complete

ITS

Posted: February 4, 2016 4:00:00 AM AST

Category: IT Announcements , Our Community , Projects


[caption id="" align="alignright" width="380"] Rob Blanchard Photo[/caption] ITS is pleased to announce the recent Grand Opening of UNB’s newly renovated Data Centre on February 2, 2016. The facility, which had been under construction since 2013, was officially reopened on Tuesday morning with a visit from UNB President Eddy Campbell. Located in Head Hall on the Fredericton campus, the refurbished Data Centre is equipped with modern cooling systems, networking and data storage, as well as...

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UNB making waves with Cyber Security strategy

ITS

Posted: February 4, 2016 4:00:00 AM AST

Category: Our Community , General Interest , IT Security , IT Announcements


[caption id="" align="alignright" width="350"] David Shipley, ITS Director of Strategic Initiatives[/caption] The internet is becoming an ever-increasing hostile environment for not just organizations, but people, too. More and more people are falling victim to phishing attacks, malware infections, and everything in between. UNB’s moves to address its cybersecurity risks through a new holistic strategy were recently highlighted in a story on IT World Canada. David Shipley, ITS’s Director...

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Microsoft no longer supporting Internet Explorer version 10 and older

ITS

Posted: January 21, 2016 4:00:00 AM AST

Category: TechSpeak in Translation , General Interest , IT Announcements


Are you running the latest version of Internet Explorer (IE) on your computer? If not, you’ll want to update soon. As of January 12, 2016, Microsoft officially ended support for IE version 10 and older . This means Microsoft no longer offers technical support or any security updates for older versions of IE, making them much more vulnerable to malware attacks. To check what version of Internet Explorer you are running, open IE and click the gear icon in the top right corner. At the bottom...

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Welcome back to UNB Here are a few tips to get you ahead in the New Year

ITS

Posted: January 6, 2016 4:00:00 AM AST

Category: Tips and Tricks , IT Announcements , Our Community


Welcome back students, faculty and staff! We hope you enjoyed the holidays and look forward to starting what is sure to be an exciting 2016   with you at UNB. Need a little help getting back into work mode? UNB’s Event Calendar can keep you up-to-date with what’s happening around campus. Received a new device over the holidays that needs to be set up for UNB wireless, email and printing? Visit our Welcome page to get started. Make sure you’ve got the UNB App as well, to check your new...

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Happy Holidays from ITS

ITS

Posted: December 16, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


As the year draws to a close here at UNB, ITS would like to wish all students, faculty and staff happy holidays and a wonderful new year! Whether you’re settling down at home or travelling south to avoid the snow, why not take some time to look back on 2015 and enjoy some of the year’s greatest videos with Youtube Rewind. Like you, tidBiTS is also taking a break for the holidays, but we look forward to returning again in the New Year with more cyber security tips & tricks, the latest UNB IT...

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UNB s New Cyber Security Video will make you think twice before you click

ITS

Posted: December 10, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements , General Interest , IT Security


Did you know that sometimes all it takes for cyber criminals to get ahold of your personal information, like your credit card number and home address, is just one click? ITS recently worked with UNB Media Services to have a short video created to show just how easy it can be for cyber criminals to gain access to personal information, UNB data, and more. Check it out: [embedyt] http://www.youtube.com/watch?v=W3amGgNz06c[/embedyt] #UNBarmYourself – learn how to protect yourself, protect...

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TELUS Mobility Plans Exclusive for UNB Faculty and Staff

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Looking for a gift idea for yourself or a loved one? The UNB Mobility Centre may have a solution for you. TELUS offers two exclusive plans for UNB Faculty and Staff and their family members - one for those who wish to use their own device, and another for those who need a new device. These plans could save you money, or offer more features than what you might be able to get elsewhere. Learn more about these offers by visiting the UNB Mobility Centre website or by contacting UNB’s dedicated...

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Don t forget November 29 is the last day to submit your ideas for the Student Technology Fee

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements


Students, want to have a say in how your Student Technology Fee is spent? Make a suggestion by November 29: 1. Visit the Student Technology Fee website 2. Click on ‘Submit your ideas: Students’. 3. Type in your suggestion. 4. Click ‘Submit Request Form’. If you spend a lot of time on campus or frequently use your UNB IT services, you’ve likely benefitted from projects funded by the Student Technology Fee before. For example, this year your Tech Fee went towards new loaner laptops for...

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Students - what do you think of your UNB IT Services Complete a short survey and let us know

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest , Our Community


Do you use wireless, computer labs, the myUNB Portal, or other UNB IT services? ITS, in collaboration with Info-Tech Research Group, has developed a short survey for you to let us know what you think of the Technology Services we offer you at UNB. Give us your feedback and ideas on how we can make your IT services even better – take the survey now. Note: You will be asked to provide your name and email address at the beginning of the survey. Don’t worry - this information will only be used...

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Student Technology Fee How do you want it spent

ITS

Posted: November 19, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements


Students – Did you know you can have a say in how your Student Technology fee is spent?  Make a suggestion: 1. Visit the Student Technology Fee website 2. Click on ‘Suggest a Project – Students’. 3. Type in your suggestion. 4. Click ‘Submit’. The Student Technology Fee is a fee paid by every student attending UNBF that is put towards maintaining and improving information technology services on campus for student use. This year your Student Tech Fee went towards upgrading several...

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Issues causing IT service outage Nov 5 2015

ITS

Posted: November 6, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements


On Thursday, November 5, ITS experienced a construction-related incident in our main data centre which cut off power to our entire IT infrastructure. This resulted in an abrupt outage of most UNB IT services. There was no damage, and no one was hurt, even though the effect was immediate and profound. All UNB IT services that were unavailable as a result of the incident have since been restored except for eServices. ITS is currently working to bring eServices back online as quickly as...

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Fake Email being sent to UNB students faculty and staff claiming to come from the Microsoft Outlook Team

ITS

Posted: November 2, 2015 4:00:00 AM AST

Category: IT Security Alerts , General Interest , IT Announcements


Recently there was a phishing email sent to UNB students, faculty, and staff notifying them of a change in their calendar, pretending to be sent from the Microsoft Outlook Team. If you have received an email like this with a request to click a link within the email, please do not respond or click any links and delete the email immediately. This is a phishing attempt to steal your information, such as your UNB credentials. If you responded to a phishing attempt and gave out your UNB username...

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Finish off Cyber Security Awareness Month by taking UNB s free online course

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: IT Security , IT Announcements , General Interest


Cyber Security Awareness Month might be drawing to a close, but that doesn’t mean we should stop learning about cybersecurity threats and how to protect ourselves, our stuff and UNB from them. That’s where UNB’s Cyber Security Awareness Course can help. Available to all faculty, staff and students for free through D2L Brightspace, UNB’s Cyber Security Awareness Course takes less than an hour to complete and covers everything from data protection, to phishing attacks, to how to identify a...

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Make your own Pumpkin Carving Template

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Looking for something new and fun to carve in your pumpkin this Halloween, but can’t find the template you’re looking for in stores? Make your own with ease. Using any basic image editing program, you can create your own pumpkin carving template thanks to these seven easy steps from the WikiHow Guide. Looking for something a little more advanced? If you have Photoshop, you can turn an image with greater detail into a template. Learn how with HowToGeek. Happy Halloween!

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New telephone scam targeting UNB is one wakeup call you don t want to fall for

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: IT Security Alerts , IT Announcements , Our Community


Have you received a call from “Nancy” or anyone else claiming to be from Global Technical Department? This latest telephone scam targeting UNB members, claims to be from a department located in the Law Library and requests to go through steps to protect your computer system. What they’re really requesting is to gain access to your computer and steal your personal and UNB information via remote access tools, allowing them to take control of your computer from afar. They pretend to show you...

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Is Microsoft Office on your wish list Download it for FREE from UNB

ITS

Posted: October 22, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Are you in need of the Microsoft Office Suite (Word, Excel, etc.) and considering downloading it illegally to save yourself some money?  Avoid the risks – students, faculty, and staff can download the full Microsoft Office Suite from UNB, for free! Download the full suite now. Why is downloading software illegally such a big risk? Not only is it against the law, there is also a very good chance you’re going to get more than what you asked for. Malicious software hides in free software,...

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UCard Cash now accepted at select vending machines on the UNB Fredericton campus

ITS

Posted: October 22, 2015 5:00:00 AM ADT

Category: IT Announcements


Have you found yourself on campus afterhours with no change for the vending machines? If only you could use the money on your UCard.  Well, now you can. UCard Cash is now accepted at select vending machines on the UNB Fredericton campus. Simply tap your UCard on the terminal and choose the item you wish to buy. It’s that easy. Vending machines that accept UCard Cash: Head Hall has two located on the D level, next to the Head Rest Café; One is located in Marshall d’Avray Hall, next to room...

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UNB s Cyber Security Awareness Campaign in the spotlight

ITS

Posted: October 22, 2015 5:00:00 AM ADT

Category: IT Announcements , IT Security


This October, UNB’s Cyber Security Awareness Campaign kicked off throughout the UNB Community to bring students, faculty, and staff up to speed on the risks and threats that exist on the internet. On October 7, the Brunswickan featured an article on UNB’s ambitious campaign. ITS’ David Shipley, who is leading the campaign, said “people take internet privacy for granted”. When our community members are visiting infected websites, and opening infected links, UNB becomes targeted by millions...

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UCard Photo Upload Take your perfect UCard Selfie from home and submit it online

ITS

Posted: September 30, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Announcements


Are you still without a UCard because you’re worried your photo won’t turn out well? With UCard Photo Upload, you can submit your photo from home and take as many selfies as you want until you get that perfect shot.  Once you receive an email saying your photo is approved and printed, you can pick it up any time at the UNB Card Office. Just present your government-issued photo ID to receive your UCard. Already have a UCard but want a new picture? No problem – you can still submit a photo...

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Need a group study space UNB Libraries have Group Study Rooms waiting for you

ITS

Posted: September 24, 2015 5:00:00 AM ADT

Category: IT Announcements , Our Community , General Interest


Time to start thinking about group study sessions for tests and big projects? Book a study room online through the UNB Libraries website. Next to Quick Links, click Group Study Rooms and select which library you would like to book a room in. Then, in the table that appears, you can easily locate an available room and book it for up to 2 hours.  No rooms available? Use UNB’s Skype for Business and hold your meeting completely online with voice and video chat! You can also use Skype for...

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Turn any space into a computer lab with UNB s Virtual Lab

ITS

Posted: September 23, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Need to finish up a lab assignment that requires the use of specialized lab software like ArcGIS, Minitab, Geomatica, or SPSS, but don’t want to make the trip to campus just to work in a computer lab? UNB Virtual Lab is the solution for you. Accessed through the myUNB Portal, UNB Virtual Lab allows students to access and use lab programs such as ArcGIS, Minitab, Geomatica and SPSS, from anywhere, on any device, just as if they were in a computer lab on campus. Any work you save within...

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5 Odd Questions Melissa Akerley-Meadows

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


This month’s 5 Odd Questions is here, featuring Melissa Akerley-Meadows! We asked Melissa what her role is at ITS: My role is Senior Business Analyst. 1. What is your favourite meal to order at a restaurant? At the Keg Restaurant (anywhere) – Mushrooms Neptune as an appetizer followed by Teriyaki steak (medium) with twice baked potato and a nice glass of Merlot. 2. Do you prefer camping or staying in a hotel? My camping days are over – definitely staying in a hotel.  I’ve had one too many...

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New Infographic to help Celebrate our Success

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


From reaching 1 million dollars in savings so far as a result of VoIP, to increasing the capacity and efficiency of our Data Centre through the Data Centre Renovation Project, ITS has been very busy over the past few years improving the efficiency and quality of IT services at UNB. How much have we improved? Check out our new Infographic with just a few of our recent technical achievements.

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Switch from Android to Apple with ease on iOS 9

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Making the big switch from Android to iPhone? With Apple’s launch of iOS 9, it’s about to get a whole lot easier. Apple has launched the Move to iOS app on Google Play Store at the same time as the iOS 9 launch. With this app, new Apple users can seamlessly transfer their contacts, message history, calendar, pictures, and videos from their old Android device. Learn more about the Move to iOS app and what’s new with iOS 9. Switching from Apple to Android instead? Google has you covered! Learn...

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More than 1 2 Billion in losses from email scams worldwide from October 2013 to August 2015 reported by FBI

ITS

Posted: September 3, 2015 5:00:00 AM ADT

Category: IT Announcements , IT Security , General Interest


If you have ever wondered how much money online scammers are making, just look at the FBI’s most recent estimates - In just less than two years, criminals have caused more than $1.2 billion (US) in losses to businesses worldwide. Using a method of social engineering known as masquerading, scammers are impersonating company executives or outside vendors to request money e-transfers. In many cases they’ll send emails that look like they’re coming from a president, vice-president or other...

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The new term is just around the corner Are your UNB IT Services ready

ITS

Posted: September 3, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


Are you new to UNB and looking to get a jump start on setting up your IT Services before the start of classes? Visit ITS’s Welcome to UNB! page and discover the basics: Need help setting up UNB Wireless, Printing, and your UNB email on your various devices? We provide easy to follow instructions to get you started. Find out where to go for your UCard (UNB Photo ID) and learn about the unique features it offers to students, faculty, and staff. Learn about the UNB App, and stay up-to-date...

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Get your UCard Student Validation stickers now

ITS

Posted: August 26, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Are you looking to get a jumpstart on the upcoming school year? Visit the UNB Card Office (UNBF) or Security & Traffic Office (UNBSJ) to receive your new 2015-2016 validation sticker before September and take advantage of student services and discounts on and off campus before the new term begins. Haven’t paid your tuition for the new school year yet? No problem! As long as you’re registered for courses in the Fall Term, you can get your validation sticker. Visit us today and beat the rush...

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5 Odd Questions Katherine Hall

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


This month’s 5 Odd Questions is featuring Katherine Hall. We first asked Katherine what her role is in ITS: I am a developer Now, for the 5 Odd Questions! 1. What does a perfect day look like to you? A perfect day is always sunny and warm! I love the chance to be outside relaxing in a hammock, or by the beach. 2. If you could travel anywhere, where would you go? I would love to visit the Galapagos Islands – the birthplace of some of Darwin’s theories! The islands are beautiful and the...

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Don t get tricked by phishing emails claiming to be the Help Desk

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements


Have you received an email claiming to come from the ‘IT Service Desk Support’ requesting you to click a link to complete your Outlook update? This new phishing email may sound convincing at first, but there are a few things to keep in mind: If there is anything suspicious or unusual about the email (ex: the ITS Help Desk never refers to itself as ‘IT Service Desk Support’), chances are it shouldn’t be trusted. If you are at all unsure about the legitimacy of an email, contact the ITS Help...

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New Photocopiers coming to UNB this fall

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


ITS is excited to announce that this fall, UNB will be replacing all Ricoh photocopiers on campus with new, All-in-One photocopiers from Konica Minolta.  Why are we doing this? This 5-year agreement with Konica Minolta will not only provide UNB with photocopiers that are multi-functioning (print/copy/scan/fax), but also easy to use and will reduce costs for the university. Additionally, a new, streamlined photocopier billing administration process is also being developed to help improve...

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Update your Android Device to prevent the StageFright vulnerability from affecting you

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


With millions of devices at risk due to StageFright, phone manufacturers are working quickly to create software updates that will protect devices from this threat. Many of these updates are already available, while others are scheduled to be released in the coming weeks. Eager to find out if there is an update available yet for your Android? TELUS has a forum that lists the target release date for the update for most Android device types, from the LG Nexus 4 to the Samsung Galaxy S6. Check...

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Need to send a mass email Here are a few things you need to know

ITS

Posted: July 29, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Have you ever tried to send a mass email from your UNB email account that didn’t seem to go through? Or do you have to send a mass email in the near future but aren’t quite sure how to go about doing so? The Canadian Anti-Spam Legislation (CASL) prohibits commercial and spam email being sent to individuals who have not express consent, making it difficult to send a mass email without being flagged as spam.  In addition to legal concerns, these protections are in place to discourage cyber...

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Share files safely and securely with UNB s Secure File Drop

ITS

Posted: July 29, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Need to send a file to a colleague, but it’s just too big for email? Or maybe someone you know needs to a send file to you from off campus? UNB Secure File Drop is your solution! It takes just 3 easy steps to send files up to 512 MB in size to your recipient(s). Once sent, your recipient will receive an email as well as a message in the Notification Box in their myUNB Portal letting them know there’s a file waiting for them. They will then have up to 7 days to retrieve the file before it is...

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15 tons of E-Waste recycled by UNBSJ since 2010

ITS

Posted: July 22, 2015 5:00:00 AM ADT

Category: IT Announcements , Our Community , General Interest


Since November 2010, UNBSJ has been partnered with Atlantic E-Waste Solutions (AES) and recycled approximately 15 tons of computer equipment from the UNB Saint John campus. AES has in turn been able to recycle roughly 85% of that material, leaving only approximately 15% to end up in landfill. How do you get your old UNB-owned equipment recycled? It’s as simple as contacting the UNBSJ PCS group and, depending on the situation, either bringing your equipment to them, or having them pick it up...

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5 Odd Questions Annalee Brewer

ITS

Posted: July 15, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


This week we are bringing you July’s edition of 5 Odd Questions featuring Annalee Brewer. We asked Annalee what her role is in ITS: I provide IT Accesses for new employees as well as specialized access for all staff and faculty. Now, for the 5 Odd Questions! 1. If you could learn to do anything, what would it be? I’d love to learn to read my husband’s mind - apparently I’m supposed to know what he’s thinking all the time anyway. 2. What do you miss most about being a kid? Eating whatever I...

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Spear-phishing email scam targeting University employees with payroll scam

ITS

Posted: July 15, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , IT Security


A new spear-phishing email scam is on the rise, specifically targeting university employees. With the use of sophisticated, legitimate-looking emails and webpages, scammers are posing as university HR departments, requesting you to log in to a fake HR website to identify a change in your employee status. Once they have your login information, the scammers then use it to access your account and change your direct deposit banking information, which could result in theft of your next paycheck....

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New merchandise coming soon to the UNB Card Office

ITS

Posted: July 8, 2015 5:00:00 AM ADT

Category: IT Announcements , Our Community


Are you looking for a way to accessorize your UCard? New merchandise will soon be available for purchase at the UNB Card Office, including lanyards, clips, and smart wallets! Accessorize your UCard to keep it handy and safe so you can take advantage of its many uses like door access, food purchases, gym access, library services, and much more. Follow us on Twitter (@UNBUCard) and Facebook (/UNBUCard) for more information coming soon on when you can purchase your own UCard accessories. Don’t...

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Prevent theft of your data Encrypt your USB Drives

ITS

Posted: July 8, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , IT Security , Our Community


Using a USB drive to transport large amounts of sensitive information is still very common today, even with the many ways we can upload and share data online. Not only that, people also use USB drives to run applications, and as a way to lock their PC. But what happens to your data if your USB drive gets lost, or worse, stolen? In many cases, your information will remain on the USB drive, vulnerable and easily accessible to whoever’s hands it ends up in. To help keep your data safe, you can...

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Congratulations to UNB for the Success of the CANHEIT 2015 Conference and Winning a CUCCIO Award

ITS

Posted: June 24, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Events , Our Community


Last week UNB ITS hosted CANHEIT 2015 and it was a huge success! Thanks to the many volunteers from ITS along with support from UNB Conference Services, we were able to host this year’s CANHEIT conference which brought together hundreds of Higher Ed. IT professionals from coast to coast. The sessions during the day provided our attendees the perfect way to learn and share experiences, but the fun didn’t stop when the sun went down. Social events kept the conference lively throughout the...

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Don t forget about Page 2 in the new myUNB Portal

ITS

Posted: May 20, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest


Did you know? You can now access features in your eServices with just one click through the new myUNB Portal. From your Launch Menu, just select Page 2 and you will be able to go straight to managing your course registration, class schedule, and even your UNB financial information without navigating through eServices first. What’s your favourite feature in the new myUNB Portal? Let us know by clicking the Feedback button at the bottom of your Portal page.

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Don t let your Android device get locked for ransom

ITS

Posted: May 13, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , IT Announcements


A new ransomware is on the loose, targeting Android users in Canada. This new malicious software has the ability to make your Android device almost unusable by locking screens and displaying fake government warnings. The malware is reported to slip onto devices from unofficial app stores that advertise adult content and, once in place, locks your phone and demands a ransom to be paid via PayPal to unlock the device. Infected devices are currently in the thousands, but that could quickly rise...

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Have your next meeting online with Skype for Business

ITS

Posted: May 13, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest


Are you trying to book a meeting room, but just can’t find one available? Hold your next meeting online with UNB’s Skype for Business. Now you can book a meeting, without the room! When you create a meeting in MS Outlook 2013 or 2011 for Mac, you can select Lync/Skype Meeting in the toolbar at the top of the window. This will place a Join Lync/Skype Meeting link in the description for your attendees to click when it’s time for the meeting. With Lync/Skype Online Meetings, you can choose to...

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Another CRA-themed phishing email is on the loose

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , IT Announcements


Have you received an email that looks like an INTERAC e-transfer from the Canada Revenue Agency? Almost looks legitimate, right? Well, don’t be fooled by this email scam. Cyber Criminals are creative with the way they try to catch unsuspecting victims with their phishing emails. With INTERAC e-transfer becoming a popular choice for transferring money, scammers are betting on users to overlook and not double check emails if at first glance it looks like something they are already expecting,...

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Lync Skype for Business now at UNB

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


Available for all faculty, staff and students, Lync/Skype for Business is now at UNB! Visit ITS’s Get Lync webpage for instructions on how to set up all your devices with this new communication and collaboration tool. What’s so great about Lync/Skype for Business?  You can use this new service to start an Instant Message, video call, voice chat, share screens/programs, and edit documents with colleagues, classmates, professors and even those outside of the UNB community. Not only that,...

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The ITS Help Desk Summer Hours are now in effect

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


With the winter term over and the last day of exams behind us, the ITS Help Desk located in the Harriet Irving Library is now on Summer Hours. Visit the Help Desk from 8:00 am – 4:30 pm, Monday to Friday and 10:00 am – 4:30 pm on weekends and holidays from now until September. Unable to visit the Help Desk in person during those hours? No problem – Give them a call at 453-5199 or email helpdesk@unb.ca and provide as much detail as you can regarding the problem you’re having and a staff member...

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Get ready for UNB s Launch Week April 26 to May 1

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


Next week, ITS will be launching several new services to kick start the summer for students, faculty, and staff. Sunday, April 26: The new myUNB Portal - With a responsive design and new features for ease of access on all devices, the new myUNB Portal will continue to provide you with a secure, one-stop shop for your UNB IT services. Wednesday, April 29: Microsoft Lync/Skype for Business - This new tool will make it easier than ever to collaborate with your colleagues and classmates...

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Microsoft Lync Skype for Business coming to UNB April 29

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Beginning April 29, it’s going to be easier than ever to work, communicate and share  with your fellow  students, faculty, and staff at UNB. Microsoft Lync/Skype for Business is the latest addition to UNB’s connectEd productivity toolkit. Have a quick question for a colleague? Send them an instant message through Lync. Wondering if your professor is available for a quick chat? Check their Lync status to see whether they’re free, busy or out of the office. Working on a group project?...

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MS Office FREE for Faculty Staff Starting May 1

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Beginning May 1, faculty and staff can enjoy the convenience of being able to download the full MS Office Suite for free on personal devices! Students - You already have access to the full MS Office Suite for free . This free download gives you  full access to the entire MS Office Suite, including: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath Do you want MS Office on more than one device? No problem – You can install MS Office on up to 5 different devices. For more information...

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The new myUNB Portal is just around the corner Coming April 26

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: General Interest , Our Community , IT Announcements


Only a few days to go until the new myUNB Portal is available to UNB faculty, staff and students! Giving you many of the same helpful functions and features of the existing Portal, the new myUNB Portal also comes with some additional perks, including: A Responsive Design so you can use it easily on any device Sneak peeks at the latest postings in myUNB News, the UNB Newsroom and even tidBiTS Notifies you of unread messages in your UNB email inbox A preview of your UNB Calendar and...

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Management Briefing - Launch Week 2015

ITS

Posted: April 20, 2015 5:00:00 AM ADT

Category: IT Announcements , Management Briefings


New and improved services for students, faculty and staff ITS is very pleased to be launching 3 services next week—a reinvented myUNB portal, Lync/Skype for Business, and free Office downloads for faculty and staff. All of these products and features build on ConnectEd, UNB’s suite of productivity applications and services. As you will discover, we’re extending functionality to unprecedented levels by integrating new and existing tools, and providing cost-effective platforms that can—and...

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Access your myUNB Portal through the UNB App beginning April 26

ITS

Posted: April 8, 2015 5:00:00 AM ADT

Category: IT Announcements , myUNB Portal Project


As of April 26, it’s going to be easier than ever to access your UNB IT services and information while on the go. The new myUNB Portal being launched later this month will be available directly through the UNB app on your mobile device, giving you quick and easy access from anywhere to all the UNB tools and information you need. Not only that, but the new Portal’s fully responsive design will make it easy to view from any device, whether it’s a smartphone, tablet or laptop. To learn more...

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Good luck on Exams UNB

ITS

Posted: April 8, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


As another year of classes draws to a close, it’s time once again to begin cracking down for exams. Are you looking for a new study spot to settle down in and hit the books? Over the past few weeks, tidBiTS has been featuring study spaces around campus that students can take full advantage of during exam time, from  rooms for group studying, to quiet study spaces, to study spots close to snacks and beverages, and more. Check them out and see if you can find a new favourite study spot this...

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Is your Android Device actually turned off New PowerOffHijack Malware works when you think your phone is shutdown

ITS

Posted: April 8, 2015 5:00:00 AM ADT

Category: IT Security , IT Announcements


Have you ever considered downloading an app from an unofficial Android App store? Here’s a reason NOT TO. A new malware threat that arose earlier this year is lurking in unofficial app stores waiting to hijack your phone’s shutdown process. Just when you think you’ve shut down your phone,  the PowerOffHijack malware goes to work recording audio, making outgoing calls, taking pictures, and more, all while your device’s screen is black and appears to be turned off. How do you avoid infections...

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Retirement Celebration for Fred Webber

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements


On Tuesday, March 31, ITS staff gathered to celebrate Fred Webber, who retired after  36 years at the University of New Brunswick. Fred’s story first started in 1979 when he began his career at UNB as an Electronics Technician for the Department of Electrical Engineering. In 1996 he moved just a few hundred  feet down the hall to become a Systems Analyst for ITS, and it was there that he remained until his retirement. Fred lives by the words “do to others what you would have them do to you”,...

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Stay connected while on the go with the UNB App

ITS

Posted: March 18, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements


Are you getting too busy to stop at a computer and catch up on UNB News or Events happening around campus? Have you missed an important guest speaker or a workshop in your field of study? The UNB App is here to help. The UNB App allows you to check your class schedule, UNB news, and the online events calendar, all in one place. With exams just around the corner, you can carry on with ease knowing your exam schedule is close by at all times. The UNB App also gives you the ability to check the...

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Get your mobile device ready - New myUNB Portal coming equipped with a Responsive Design

ITS

Posted: March 4, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements , myUNB Portal Project


Beginning April 26, accessing the myUNB Portal from your mobile device is going to be a whole lot easier. The new myUNB Portal coming this April has a fully responsive design, making it easy to view and use on any device, whether it’s a laptop, smartphone or tablet. In addition to a responsive design, the new Portal will provide many of the helpful functions and features you already know in the current Portal, plus a few more. Stay tuned over the next few weeks as we provide you with sneak...

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Stop missing those important work calls - Start forwarding them to your mobile phone

ITS

Posted: March 4, 2015 4:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Announcements


Have a lot of running around to do on campus but don’t want to miss any calls to your office phone while you’re out? Your UNB VoIP phone has a Call Forwarding feature that allows you to redirect your calls to your mobile device or another phone if you know you’re going to be out of the office.  To setup Call Forwarding, simply push the CFwdALL button on your phone and input the number you want to forward your calls to. It’s as easy as that! Want to cancel call forwarding? Just press CFwdALL...

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Windows Security Alert for latest Firefox update nothing to sweat about

ITS

Posted: February 27, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


Have you updated your Firefox web browser to the newest version? If so, you may receive a Windows Security Alert that looks something like this: This alert is a known issue that does not pose any threat to your computer or your information. Simply select “Allow Access” and you will no longer see the alert and can continue using your Firefox web browser as usual. For more information on this issue, visit Mozilla’s Support page . If you have any questions or concerns, please contact the ITS...

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Stop using your dog s name as a password Use a Password Manager

ITS

Posted: February 25, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements , Tips and Tricks


You probably have dozens of passwords you use every day… or, more likely, you have lots of places to enter a password, but use the same password in multiple places or passwords that are too simple just to make your life easier. Maybe you even keep your passwords written down and hidden under your keyboard so you don’t forget them. However you cope with your passwords, a password manager can offer you a better, more secure solution. Password managers not only store all your passwords for you,...

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A new threat for apple mobile users XAgent spyware app

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements , Our Community


Are you still running an old iOS on your iPhone or iPad? Now might be the best time to update. A new spyware threat is hitting iPhone and iPad users that greatly affects devices that are running an iOS older than version 8. If XAgent is accidentally installed on your device, it can collect text messages, geo location, contact lists, information on other installed apps, and much more. The scariest part is that it can even record audio using a device’s built-in microphone. How do you prevent...

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Feel classy while studying in the Red Room at the HIL

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: IT Announcements , Our Community , General Interest


This week in tidBiTS we are featuring another hot spot for studying on campus – The Red Room (Lord Beaverbrook Room) located on the 4th floor of the Harriet Irving Library. If you are looking for a quiet spot to read a book or do some homework in silence, the Red Room is the place for you. The space features one of the most unique looks on the Fredericton Campus, with vintage red décor and antique furniture. With a rich feeling atmosphere, the Red Room is your go-to spot for comfort and...

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Catch the latest buzz on Malware

ITS

Posted: February 5, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


Catch the latest buzz on Malware! Another strand of malware is out to get your banking information.  A new email scam claiming to be Air Canada, using phony webpages, is trying to steal your credit card number, license information, and even your social insurance number. At any time of the year, students, faculty, and staff may use Air Canada for business, to fly home and see family, or even to go on vacation. With the convenience of ordering and purchasing tickets online, it can become quite...

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Have your large files sent with care UNB Secure File Drop is here to help

ITS

Posted: January 29, 2015 4:00:00 AM AST

Category: IT Announcements


Trying to send a file too large for email? No problem – with UNB Secure File Drop, you can send anything up to 512mb to your colleagues, classmates, or coworkers at UNB. UNB File Drop isn’t only useful for those on campus; it can also be used by anyone off-campus sending large files to a UNB student, faculty, or staff member. As long as the recipient has a UNB account, they can receive files via File Drop. File Drop doesn’t just send your files and forget about them, either. Once the files...

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New malware targeting UNB emails

ITS

Posted: January 29, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Have you received an email alerting you of receiving a fax? In the newest wave of malware hitting UNB, an email from NBED (New Brunswick Education) has been making its way to UNB mailboxes, notifying users  they have received a fax via  email with a zip folder attached. This zip folder would normally contain an infected file that could do significant damage to your computer.,  In most cases, however, UNB’s automatic security features have already taken care of it! Instead, in its place you...

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New to campus Find out where to find the ITS Help Desk and UNB Card Office

ITS

Posted: January 29, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Are you new to UNB and still trying to find your way around Campus? Look no further! We shot a couple of videos with Hyperlapse to help you find the ITS Help Desk and the UNB Card Office, with ease! Watch the video on Youtube What is Hyperlapse? Hyperlapse is an app by Google that allows you to create moving time lapses (videos that look like they are in high speed motion), without the shakiness and abruptness of just looking like a video that is fast-forwarding. Thanks to the app’s built-in...

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Get comfy Virtual Lab is here

ITS

Posted: January 21, 2015 4:00:00 AM AST

Category: IT Announcements


Students - Are you looking for an easy way to finish your course work without spending countless hours in a UNB computer lab? Thanks to UNB Virtual Lab, now you can sit back, relax, and get comfy. UNB Virtual Lab is a new service that allows you to easily access the specialized software you need for your course work directly from your own devices rather than having to work from a UNB lab computer. The software available through Virtual Lab (currently ArcGIS, SPSS, Geomatica, and Minitab,...

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Get ready for Windows 10

ITS

Posted: January 21, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


When Windows 8 came out, one of the biggest features users were missing was a Start menu. Great news - Windows has finally brought it back! In addition to the return of the Start menu, the latest version of Windows, Windows 10, also brings a new feature of having multiple desktops. Want to have one desktop set up for work, and another for home? Now you can do just that. Although Windows 10 is not complete, you can get a preview of Windows 10 by joining the Insider Program. (Microsoft Account...

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Get your UCard Student Validation Sticker Now

ITS

Posted: January 8, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements , General Interest


Are you still walking around with an expired Student ID? Get your UCard validated today with a 2014-2015 student validation sticker. Stop into the UNB Card Office (UNBF) or Security Office (UNBSJ), it only takes a minute. Has your validation sticker worn off? No problem. Our first batch of 2014-2015 validation stickers have been wearing off quicker than expected due to a manufacturing issue. We just received our new stickers so this shouldn’t be a problem anymore. If yours is wearing off,...

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Good luck on Exams

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements , Our Community


Congratulations on making it through another semester, students! Make sure to relax, and blow off some steam in between study sessions. And don’t forget about a good night’s sleep! From everyone here at ITS, best of luck on your exams and Happy Holidays. We look forward to seeing those returning in the New Year!

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TELUS Plans available for Faculty and Staff

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest


Great news, UNB! TELUS now offers discounted personal mobile service plans for all full-time faculty and staff through the UNB Mobility Centre. If you already have a phone then we’ve got a plan for you, with unlimited nationwide calling. Don’t currently have a phone? We’ve also got you covered. TELUS also offers a plan that provides a new phone with unlimited local minutes. Worried about data? Both plans include 3GB of shareable data, as well as call display, voicemail and more! Don’t miss...

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UNBF Students - How do you want your tech fee spent

ITS

Posted: December 1, 2014 4:00:00 AM AST

Category: IT Announcements


ITS is looking for new ideas from UNBF students on how you would like your Student Technology Fee spent. To submit an idea, just visit the Student Technology Fee website and click Suggest a Project – Students in the menu to the right. What is the Tech fee? The Student Technology Fee is a $52 fee paid by every student attending UNBF that is used to improve information technology services on campus for student use. The deadline to submit an idea is December 5, 2014, so be sure to get your...

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Need banners posters or signage for your event Check out our NEW Print Services

ITS

Posted: November 19, 2014 4:00:00 AM AST

Category: Our Community , IT Announcements


You ask, we deliver.  Print Services is now offering banners, stands, signage, large posters and window graphics. On top of being a full service print and copy centre, we are now able to supply UNB with a complete list of printed materials for just about any need, volume or special event. Need brochures and a new retractable banner?  How about letterhead and business cards?  No problem. Just contact us for a quote.

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Save taxes at UNB Print Services with your next Departmental Purchase

ITS

Posted: November 12, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest


Does your department need a fresh supply of printing paper? Or perhaps you need business cards made? UNB Print Services can take care of all your printing needs. With professional experience in the industry, UNB Print Services offers a wide range of products and services, from ordering paper supplies of all sizes and styles, to creating brochures, business cards, newsletters and much more. With your department’s UNB account, you can start saving on taxes with any and all purchases through...

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Don t forget to get travel passes for your cell phones smartphones or tablets

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: IT Announcements , Our Community


Are you planning on using your UNB-owned mobile device during an upcoming trip to the US or abroad? Don’t forget to let us know! The UNB Mobility Centre needs at least 5 business days’ notice as well as your trip itinerary in order to set you up with an appropriate travel pack(s) before you go. Failing to do so could lead to you getting dinged with high long distance rates, roaming charges, data usage fees, text messaging fees or other costly fees. Enjoy your travels without worrying about...

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VoIP Telephone services now available on the UNB Saint John Campus

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest , Our Community


The UNB Saint John campus is now equipped with VoIP Telephone Services, effective as of Wednesday October 29. This means all faculty and staff in both Saint John and Fredericton now have the convenience of being able to  use just the last 4 digits of a phone number to reach each other, regardless of which campus they are located on. Not only that, you can also easily access the University Directory directly from your VoIP phone to search and quickly dial your peers on either campus. For more...

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Respectful Use of IT Resources

ITS

Posted: October 8, 2014 5:00:00 AM ADT

Category: IT Announcements


Respect and respectful use of resources can mean different things to different people depending on a variety of factors. At the University of New Brunswick, there are some concrete definitions of what respectful use of information technology resources is all about, as defined in the university's Acceptable Use Policy (AUP). Under the AUP, being respectful with the use of technology means using the technology in a professional and courteous manner. For example, sending a colleague a scathing...

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Put your wallets away Microsoft Office is free for UNB Students

ITS

Posted: August 28, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Announcements


If you’re getting ready for the new school year, then Microsoft Office 2013 Suite may be on your wish list. We have good news - put your wallet away because UNB offers the full Microsoft Office suite FREE for students! As long as you are a UNB student (full time, part time, undergraduate or graduate), you will be able to enjoy the full benefits of: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath For PC instructions For Mac Instructions Learn more about the free MS Office Download...

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Tell it like IT is Setting up your UNB Student Email with Microsoft Outlook

ITS

Posted: August 28, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Announcements


We are back this week with a new edition of Tell it like IT is, with a question from students: “How do I set up my UNB email with Outlook?” ITS has you covered! If you’re looking for an easier way to check your email without going through the Outlook Web App in your myUNB Portal, you can easily set up your UNB Email with Microsoft Outlook on your computer. 1)      Go to the ITS Setup Desktop/Laptop webpage and select your operating system 2)      Select Email/Calendar, and then which...

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ITS Procurement and Telecom Services has temporarily moved

ITS

Posted: August 20, 2014 5:00:00 AM ADT

Category: Projects , IT Announcements


Need to pay a visit to ITS Procurement and Telecom Services? Previously located in Head Hall D11, you will now find them directly across the hall from the Procurement Service Window in Head Hall D69. As always, they will continue to provide walk-up service Monday to Friday from 8:30 a.m. – 4:00 p.m. from their new location. Services offered include: Procurement and Telecom inquiries (please note appointments may be necessary for more detailed inquiries), IT equipment pick-up for new...

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Print Services - A new name A new look

ITS

Posted: August 20, 2014 5:00:00 AM ADT

Category: IT Announcements


From banners and large posters to custom stationery, paper supplies and personal printing, you can count on Print Services to be your trusted partner in professional printing.  Formerly Imaging and Print Services, they can be relied upon for projects, conferences, special events and marketing campaigns just to name a few.  With prompt, friendly order fulfillment and industry expertise, think of them as your one stop shop to “Copy.Print.Impress”. Did we mention that Print Services is also...

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UCard Online Photo Upload coming soon

ITS

Posted: August 13, 2014 5:00:00 AM ADT

Category: IT Announcements , Our Community


Need a new photo for your UCard but worried your hair will be a mess  by the time you reach campus? We have a solution for you! UNB’s very own Online UCard Photo Upload Service is coming soon for all students, faculty and staff.  Once available, you will be able to upload a photo of your choosing and we will pre-print your UCard (UNB Photo ID) for you. Once printed, you will get an email to let you know your new UCard is ready for pick up.   It’s that easy! Stay connected and follow the UNB...

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UNB Access Manager Now Available

ITS

Posted: August 7, 2014 5:00:00 AM ADT

Category: Projects , General Interest , IT Announcements


ITS is pleased to announce Access Manager, UNB’s new self-service application for managing and controlling access to UNB IT services and data, is now available. Effective immediately, Departmental Proxies and Level 1’s can no longer request access on your behalf; managers/supervisors must now submit ALL IT access requests for their staff via Access Manager. To access the new system, log in to the myUNB Portal and select Access Manager from the Quick Launch Menu. Where to learn more: For...

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Faculty and Staff Photo ID Re-card Fredericton Campus Only

ITS

Posted: July 30, 2014 5:00:00 AM ADT

Category: IT Announcements , Our Community


Have you received your new UNB Photo ID? Beat the fall rush and get it now! Starting now, faculty and staff can come to the UNB Card Office in the SUB to get their new UCard (UNB Photo ID). The UCard contains new technology, a fresh new design and enhanced security features. Why do you need to get your UCard now? In one word – Access. New tap & go technology will be used to access buildings as UNB’s new electronic door access system is rolled out. Currently being installed on select exterior...

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Head Hall Data Centre Renovation Update

ITS

Posted: July 24, 2014 5:00:00 AM ADT

Category: Projects , IT Announcements


The Head Hall Data Centre is getting a makeover! To ensure students, faculty, and staff are always getting the best in IT services, the data centre located in Head Hall room D10 will be getting an upgrade throughout the coming year. HD-10 is also home to ITS Procurement, which will be relocating temporarily to Head Hall room D69 (directly across the hall from the Procurement Service Window) during the renovations. Why is this upgrade happening? UNB’s IT services are always growing, therefore...

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Your IT Services during Post-Tropical Storm Arthur

ITS

Posted: July 24, 2014 5:00:00 AM ADT

Category: Our Community , IT Announcements


If you were checking in with UNB during Post-Tropical storm Arthur, you may have noticed that your IT Services were still up and running, regardless of UNB’s Fredericton campus being without power for multiple days beginning Saturday, July 5. Thanks to an industry-scale generator and large batteries that keep data centres, servers, and networks up and running, your IT services are able to perform flawlessly without disruption during severe weather and other events such as Arthur. Most UNB...

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Kaspersky Anti-Virus Upgrade

ITS

Posted: July 9, 2014 5:00:00 AM ADT

Category: Projects , IT Announcements


On Wednesday, July 9, ITS initiated an automated upgrade to all UNB-owned Windows 7 Computers for UNB’s Kaspersky Anti-Virus. Why we did this: The Kaspersky upgrade is part of an overarching initiative to better secure UNB systems and data against computer viruses and malware. How does it affect you? You should notice no performance issues from Kaspersky being installed and running. It will perform its updates automatically and scan your system for viruses and malware with no impact to you or...

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Retirement Celebration for Mary-Lou Mowat

ITS

Posted: July 9, 2014 5:00:00 AM ADT

Category: Events , IT Announcements , Our Community


Some may think that 10, or even 20 years is a long time to be with an organization, but that’s not the case for ITS’s Mary-Lou Mowat who has been with UNB for 32 years! July 18 will mark her final day at the university before enjoying retirement. Currently a Senior Procurement Analyst, Mary-Lou has had 5 different positions at UNB, all within ITS. In addition to working hard as a staff member, she also attended a number of UNB classes throughout her career. Mary-Lou attributes her career to a...

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Access Manager - New UNB access control service coming this summer

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: IT Announcements , General Interest


Great news, faculty and staff! This August, ITS will be deploying Access Manager, a self-service application available through the myUNB Portal for managing and controlling access to UNB IT services and data. Why are we doing this? By clearly identifying the individual accesses of faculty and staff and applying consistent expiry dates to each access, Access Manager will help ensure the right people have the proper access to the UNB IT services and data they need. This new system...

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UNB s New Responsive Website Showcased at Google Conference

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: General Interest , Projects , IT Announcements


Every year Google holds a developer-focused conference called Google I/O - Input/Output or Innovation in the Open. At this year’s conference, UNB was given the opportunity to show off its new responsive web design to over 5000 participants. Showcased at Google I/O was how UNB’s design is seamlessly implemented on all Android devices, and how to do responsive web design the right way. UNB’s Responsive Web Design project was started in April 2013 and finished just four months later. The new...

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Don t get caught by the new iTunes phishing scam

ITS

Posted: June 25, 2014 5:00:00 AM ADT

Category: IT Announcements , IT Security , General Interest


Dear Customer… Your account is now locked. If you have received an email that starts something like this, do not listen to it! There is a new phishing scam targeting Apple users, threatening to lock their iTunes account if they do not update their account. If you clicked the link the email provided, you’d see something like this: Most companies will never ask for this information in an email, but as scammers become more sophisticated, it can be very difficult to detect a phishing...

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Get your MacBook repaired at UNB

ITS

Posted: June 18, 2014 5:00:00 AM ADT

Category: Tips and Tricks , IT Announcements , General Interest


Did you know that UNB's IT Repair Shop is Apple certified? For a fee, students, faculty and staff can get their personal Mac computers repaired by ITS right here on the Fredericton campus. Just bring your Mac to the ITS Service Window, located in Head Hall, room D11 and you won't have to worry about mailing it off for repairs. Their hours of operation are: Summer: 8:00a.m. - 3:30p.m. Monday to Friday (closed noon - 1:00p.m.) Winter: 8:30a.m. - 4:00p.m. Monday to Friday (closed noon -...

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Microsoft Office - Free for Students

ITS

Posted: June 18, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Announcements


Thinking about picking up a copy of the Microsoft Office Suite for school this fall? Save your money! The Full Microsoft Office Suite is available for free for all UNB Students, right from your UNB email account. This includes: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath Download the entire suite now for free! Instructions for PC Instructions for Mac Don’t miss out! This free, full version of Office is only available while your UNB student account is active, so be sure to...

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UNB s Transition to Telus Status Update

ITS

Posted: June 5, 2014 5:00:00 AM ADT

Category: General Interest , Our Community , IT Announcements


UNB’s transition to Telus is nearly two-thirds complete, with more than 250 devices converted as of the end of May. Staff at the Mobility Centre are now contacting UNB cellphone, smartphone, tablet and data device users who have not converted to book their appointments. For faculty and staff in Saint John, Facilities Management staff will be in touch to confirm appointments for June 17. For faculty and staff in Fredericton who haven’t replied to a call or email from the Mobility Centre,...

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New - And Old - Faces around ITS

ITS

Posted: May 21, 2014 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


You may be seeing some new and some familiar faces around ITS this summer. Joining us as Level 1s and members of the Client Services Team are a number of new and returning UNB student employees. We asked each student a few questions to get to know them and learn what their role is at ITS. Here’s what they had to say: Name: George Youssef 1. What would you like people to call you? George 2. What year and degree program are you in at UNB? 3rd Year information Systems 3. Where are you...

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Speed up your Textbook purchases - UCard Cash Now Accepted at Bookstores in Fredericton Saint John

ITS

Posted: May 14, 2014 5:00:00 AM ADT

Category: IT Announcements , Our Community


Tired of waiting in the dreadful lines to buy textbooks at the bookstore? UCard Cash is now accepted at the UNB Bookstore on both the Fredericton and Saint John campuses, making your purchases there speedier than ever. Just add money to your UCard Cash account and you can pay for your textbooks and class supplies with just the swipe of your UCard. Not sure how to put money on your UCard? Learn how below: Fredericton Students: Stop by the UNB Card Office, room 106 in the SUB (cash,...

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Imaging Print Services is now named Print Services

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: General Interest , IT Announcements


UNB Imaging and Print Services has been re-named to Print Services. Even though their name has changed they continue to offer quality products for your printing needs. Whether you need photocopying, posters, booklets, lamination, thesis binding and more – Print Services has you covered. Keep an eye out over future weeks for specials on their most popular services. Check out the new Print Services look at www.unb.ca/printservices . Need some printing done? Ask for a quote! Contact Print...

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Get your new student ID s next week Campus re-card starts Monday March 17 for ALL Part-time and Full-time Students

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Mark your calendars for Monday, March 17!  The new photo ID Card (now known as the UCard) will be available for pick-up to all part-time and full-time students at the UNB Card Office located in the SUB (room 106). It’s FREE to get your new UCard. Just bring your old ID card with you to swap it for your new UCard. Why do I need a new card? Your new UCard contains new contactless technology not found in your existing card that is used for speedy tap & go transactions at Tim Hortons and the...

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Stay on top with Wunderlist

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Tips and Tricks , IT Announcements , General Interest


Do the piles of work on your desk seem to continually grow without any hope of shrinking? Maybe it’s time to give Wunderlist a try. Wunderlist is a to-do list program that lets you sync your lists between all your devices  so they’re always up to date. The program lets you assign deadlines to tasks as well as record the status and mark tasks as important. It also lets you share your to-do lists over Facebook, Twitter and the Wunderlist platform so you and your colleagues can easily...

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Students Download Microsoft Office for FREE for your Mac or PC

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Did you know all UNB students (part-time and full-time) can now download full versions of Word, Excel, PowerPoint, OneNote and more for your personal computer for FREE?  Whether you’re a part-time, full-time, undergraduate or graduate student, you can get the latest version of MS Office for your PC or Mac right from your UNB email.   Learn how. 

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How to Reset your UNB Password

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Announcements


With all the passwords we have to memorize these days, it’s easy for us to forget them. Do you know what to do if you forget your UNB password? First things first, you will either need to use a personal device or a kiosk computer (computer that does not require your UNB login details) such as those located in the Harriet Irving Library to reset your UNB password. Then it’s just a matter of visiting UNB’s secure form, filling out the fields, answering the security questions and creating a new...

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Warning Signs that should put your Phishing Radar on High Alert

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements


Have you ever received an email claiming to come from UNB and asking for your personal information that seemed a little ‘off’ somehow? Phishing emails try to be clever by claiming to come from a trustworthy source, like UNB or your bank, but they almost always contain a few bits and pieces that expose them for what they really are - trash. A few warning signs of a phishing email to look out for: 1. Poor Spelling and/or Grammar. Any legitimate organization is going to proofread their emails...

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The poll results are in UNB pleased with the latest computer lab upgrades

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , Projects , IT Announcements


Notice anything different in the computer labs this year? Last summer, ITS undertook a project to upgrade all the general computer labs on UNB’s campuses to Windows 7. We recently polled faculty, staff and students asking your opinion of the changes, and of the 1557 of you who use the labs and voted, over 1400 said you noticed an improvement. Click here to see the full poll results.

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What to do when your UNB device is stolen

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements


If your UNB owned phone, tablet or laptop computer is stolen, whether on campus, from your vehicle or at home, here are the steps you should take immediately after to help. What to do after an incident Contact your local police department to let them know of the theft. If they can attend and take a statement, that would be helpful. Make sure to get a card with the officer's name and the file number for the police report. Notify UNB Security, the ITS Help Desk and UNB's Director of Risk...

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Did ITS meet your needs

ITS

Posted: November 20, 2013 4:00:00 AM AST

Category: General Interest , IT Announcements


The results are in and ITS has already resolved many of the issues you identified in a recent IT survey distributed to UNB faculty, staff and students. Want a quick look at our progress? Take a peek at the IT survey infographic.  It shows you the top issues identified by each UNB group and how many we have resolved. Don’t wait for our next survey to share your thoughts; your feedback is always important. If you have any comments or concerns about your UNB IT services let us know by filling...

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Cryptolocker Ransomeware

ITS

Posted: November 13, 2013 4:00:00 AM AST

Category: General Interest , IT Announcements


The Canadian Cyber Incident Response Centre (CCIRC) and the Canadian Colleges and Universities Chief Information Officers (CUCCIO) IT Security Managers Group have issued renewed warnings about the Cryptolocker Ransomeware following several incidents at Canadian universities. Cryptolocker is a form of malicious software (malware) that can encrypt files stored on an infected computer, an attached USB or external hard drive storage, and even network storage. The perpetrators behind this malware...

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Possible Delay in IT Repairs until November 15

ITS

Posted: November 7, 2013 4:00:00 AM AST

Category: IT Announcements


ITS Hardware Support and Repair Services will be running on reduced capacity until November 15. This may cause delays in IT repairs. If you have any questions, please contact the ITS Help Desk.

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Last Year s Student Technology Fee Projects

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: IT Announcements , General Interest


If you’ve been paying attention to tidBiTS lately, you’ve probably read our recent article on the Student Technology Fee. But what does the Student Technology Fee get used for? The 2012 – 2013 Student Technology Fee was used to complete 25 projects, with many others still in progress. Some highlights include brand new computers in the Harriet Irving Library Learning Commons as well as the Language Lab in Singer Hall 156 and 6 other labs on the Fredericton campus. Not only that, the Harriet...

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IT Advisory - Do not install new LinkedIn Intro App on iOS devices

ITS

Posted: October 25, 2013 5:00:00 AM ADT

Category: IT Announcements , General Interest


The Information Technology Services Security Team is advising the UNB community not to install the new LinkedIn "Intro" App on any UNB-owned or personal Apple smartphones or tablets. This new app reconfigures iOS devices to route emails from the device through LinkedIn's servers. It does this by changing the security profile on devices, which LinkedIn or someone able to hack LinkedIn, could then use for other purposes such as installing additional applications or removing applications,...

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October is cyber-security awareness month

ITS

Posted: October 18, 2013 5:00:00 AM ADT

Category: IT Announcements , Tips and Tricks , General Interest


While October is probably best known for Halloween costumes, trick or treating and scary movies, there's another reason for students, faculty and staff to take notice of the month.It's also Cyber Security Awareness month in Canada and in countries around the world.Cyber Security is a growing area of concern for individuals, organizations, government and police. At the University of New Brunswick, Information Technology Services is actively involved in protecting UNB's technology assets and...

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Change IT on Your Campus

ITS

Posted: October 16, 2013 5:00:00 AM ADT

Category: Projects , IT Announcements , General Interest


Every year, students pay a ‘Student Technology Fee’ along with their tuition and other fees. But what, exactly, is the Student Technology Fee and what is it used for? The Student Technology Fee is used to improve information technology for students throughout the Fredericton campus. In the fall, students are asked to submit their ideas for how IT can be improved. Once all the ideas have been collected, they are voted on by a committee and projects are selected and funded and, soon after,...

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You Were Definitely Heard

ITS

Posted: October 16, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


Last year, ITS conducted a survey of students, faculty, staff and Level 1s about technology services on campus. We asked if you thought your IT services were either satisfactory or had potential for improvement, you gave us your feedback and we began to immediately implement changes in the top issue areas. Since compiling the survey data, we have diligently been working to make your IT services better like improving our wireless network and our computer labs. Check out the survey results.

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Have You Made The Switch myUNB WiFi is Here

ITS

Posted: October 9, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


myUNB WiFi replaces Wireless@UNB and is up to four times faster and has much better coverage throughout our campuses. For those who have yet to make the switch, Wireless@UNB will only be available until October 23. Learn how to switch to myUNB WiFi.  If you have any questions, contact the ITS Help Desk.

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The Wait is Almost Over Switch to UNB s New Wireless on Monday

ITS

Posted: October 2, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


This Monday you need to switch from Wireless@UNB to myUNB WiFi to fully experience UNB’s new and much improved wireless. What’s so exciting about this new wireless network? Earlier today the Brunswickan published an article with all the details. Check it out.

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New Quality Assurance and Process Management

ITS

Posted: November 19, 2010 4:00:00 AM AST

Category: IT Announcements , TechSpeak in Translation , Our Community , Projects


Article written by: Janice G. El-Bayoumi Head of Quality Assurance and Process Management Integrated Technology Services University of New Brunswick The new Quality Assurance and Process Management function started in ITS on Aug 1, 2010. As you may know, I took on the challenge of developing the function on that date. You may be asking yourself – what the heck is that function supposed to do? And what has Janice been spending her time doing over the past few months? I will attempt to...

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Recycle Program

ITS

Posted: September 2, 2010 5:00:00 AM ADT

Category: Projects , IT Announcements , Our Community


Effective September 2010, the ITS Micro Repair Shop, in conjunction with Atlantic E-Waste Solutions of Mapledale New Brunswick, have implemented a program to recycle 100% of the university’s electronic waste (e-waste). Initially this program will focus solely on computer equipment. This includes desktops, towers, laptops, monitors, printers, scanners and associated peripherals. All UNB departments wishing to dispose of equipment will be contacted directly by a member of the ITS Micro...

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ITS Mission and Vision

ITS

Posted: January 28, 2010 4:00:00 AM AST

Category: Our Community , IT Announcements


The new ITS Mission and Vision is finalized and is now posted on the ITS website for all to read - http://www.unbf.ca/its/about/ Thank you to all ITS staff for participating in the task of creating new and exciting statements that are both attainable and measurable. The new ITS Mission and Vision will let the UNB community know what we do on a day-to-day basis as well as where we want to be in the future. Our Mission We, Integrated Technology Services, provide UNB with professional...

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