tidBiTS
Informs and engages the UNB community on IT developments and news

Tips to help you travel cyber-safely

tidBiTS

Posted: June 7, 2019 10:10:00 AM ADT

Category: IT Security , General Interest , Tips and Tricks


Travelling outside of Canada this summer for work or vacation? Here are some best practices for keeping your devices and information safe and secure during your travels: Remember, border agents have the right to access all your devices, including phones, tablets, laptops and even USB keys. Avoid travelling with sensitive information on your devices. If you must travel with sensitive data, save your files to the cloud (using your UNB Office 365 email or OneDrive) rather than directly on your...

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Management Briefing - EDUCAUSE Top Ten IT Issues 2019

tidBiTS

Posted: June 3, 2019 12:00:00 AM ADT

Category: General Interest , Management Briefings


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened annually by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides this overview of them, along with ITS’ perspective on how...

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Keep track of all your passwords with a password manager

tidBiTS

Posted: May 29, 2019 12:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


Having a hard time remembering all your passwords? All passwords should be unique and complex, but keeping track of dozens of them can be challenging to say the least. That’s where a password manager can help. A password manager is an application that safely stores and creates complex, unique passwords for your convenience. There are many available, but UNB recommends Dashlane and LastPass – they’re free and can be used for all types of devices and systems. Just make sure...

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Take time for digital spring cleaning

tidBiTS

Posted: May 24, 2019 12:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Security


In the span of a year we can accumulate a lot of digital “clutter”, from apps we don’t use anymore, to unorganized files we plan on sorting through later, to email trash bins overflowing with junk mail. A bit of digital spring cleaning can go a long way in helping you not only feel more organized, but also keep your personal information and accounts secure. This spring, give these digital cleaning tips a try: Make sure all your software and apps are up to date Review your...

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Watch out for fake CRA tax refund emails

tidBiTS

Posted: May 13, 2019 12:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


This time of year, cyber criminals often send emails claiming to be from the Canadian Revenue Agency (CRA) letting you know your tax refund is available and to click a link to claim your refund. Don’t fall for a tax refund scam - if you receive an email like this, do not click any links or open any attachments. Instead, log in to your CRA account directly from the CRA website and you’ll be able to see any legitimate statements or refund messages within your account.  Learn...

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A quick and easy way to check if your online accounts are at risk

tidBiTS

Posted: May 8, 2019 12:00:00 AM ADT

Category: IT Security , General Interest , Tips and Tricks


We use our email addresses to sign up for countless online services, from loyalty reward programs for our favourite shopping sites, to social media accounts, to subscriptions to eNewsletters and more. Unfortunately, these sites are also popular targets for cyber criminals trying to steal user information. So how can you know if your email address or other personal information is at risk? Visit haveibeenpwned.com and enter any email address(es) you use to sign up for online services. If the...

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Three new cybersecurity tools/features coming May 1

tidBiTS

Posted: April 29, 2019 12:00:00 AM ADT

Category: General Interest , IT Security , IT Announcements , News


Three new cybersecurity tools/features are coming this May to help keep your UNB account safe and secure: 1 – Account login history app UNB’s login history app shows you all the recent logins to your UNB account so you can keep an eye out for suspicious logins or activity. To access the app: Faculty/staff: Go to your myUNB Portal > eServices > IT Services > Account Options > Account Login History Students: Go to your myUNB Portal > eServices > Computing > Account Login...

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Beware of gift card email scams

tidBiTS

Posted: January 30, 2019 12:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Security


An email scam has recently been targeting UNB, appearing to come from a trustworthy UNB source such as a fellow faculty or staff member asking you to “do them a favour” and purchase gift cards on the university’s behalf. The email claims you’ll be reimbursed by UNB for the purchase. Don’t get caught up in a gift card scam. If you receive an email like this: Ask yourself: does the person requesting the gift cards have the authority to do so, or the authority to...

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New Collection #1 Data Breach - is your information at risk?

tidBiTS

Posted: January 23, 2019 12:00:00 AM AST

Category: IT Security , Tips and Tricks , General Interest , IT Security Alerts , Design Desk


Earlier this month, a large collection of credential stuffing lists (combinations of email addresses and passwords used to hijack accounts on other services) was discovered being distributed on a popular hacking forum. The data contained almost 2.7 billion records including 773 million unique email addresses alongside passwords those addresses had used on other breached services. This aggregate mass of credentials called ‘Collection #1’ has been prominent in the news lately. ITS...

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By the Numbers: a Collection of ITS Statistics - 3.0

tidBiTS

Posted: December 4, 2018 12:00:00 AM AST

Category: Management Briefings , General Interest


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Recycle your old personal electronics in a UNBF e-waste bin

tidBiTS

Posted: December 4, 2018 12:00:00 AM AST

Category: General Interest , News , Tips and Tricks


Do you have old or broken electronic devices at home that you’re not sure what to do with? UNB has three e-waste recycling bins on the Fredericton campus to make it easy for you to dispose of small, unwanted personal electronic items, from batteries and inkjet cartridges to cell phones and digital cameras. Help make UNBF and our community a little greener by bringing your e-waste to one of the bins located: Outside the ITS department in Head Hall (D level) In the University Bookstore...

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ITS Management Briefing - UNB cybersecurity progress report

tidBiTS

Posted: October 26, 2018 12:00:00 AM ADT

Category: General Interest , IT Security , Management Briefings


A year ago, the President’s Executive Team (PET) approved UNB’s Cybersecurity Program, a document describing a new standards-based approach to managing cybersecurity and a set of initiatives designed to vastly improve the university community’s awareness of cybersecurity threats and ability to deal with them. This report outlines the current status of those initiatives. UNB’s next generation firewall (NGFW) has been fully deployed. This is the university’s first...

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ITS Management Briefing - ECN economic impact update 2018

tidBiTS

Posted: August 7, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


The NB/PEI Educational Computer Network (ECN) reduced IT costs for members—and thus funders including the provinces—an annual average of $1.3M over the past five years—a 100% return on investment. In the last two years, the yearly savings have been even more‐‐$1.5M. Through economies of scale, and with expertise contributed by all, NB/PEI ECN members pay less for many software applications, connections to commercial internet services, and equipment, than...

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Tips to keep your data and devices safe during international travels

tidBiTS

Posted: July 13, 2018 12:00:00 AM ADT

Category: IT Security , Tips and Tricks , General Interest


Planning a trip outside of Canada? Before you go, familiarize yourself with these best practices for keeping your devices and data safe during your travels. 1. Avoid traveling with sensitive information on your devices. If you must travel with sensitive data, save your files to the cloud (using your UNB Office 365 email or OneDrive) rather than directly on your device. 2. Temporarily remove any apps that hold personal information from your device and wait until you’ve arrived before...

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ITS Management Briefing - How to take (back) control of your Inbox: getting to zero in 5 simple steps

tidBiTS

Posted: July 6, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


I recently let it be known within my circle of colleagues that I had achieved what few others in similar positions have done: I’ve tamed my email Inbox! The snorts of doubt and looks of suspicion this is usually met with prompt me to explain that no, I am not delusional, I have actually, permanently, taken back control of the time-and-energy drain that email has become for many of us. You can too by following these simple steps. 1. Commit. You have to really want to take control of your...

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ITS Management Briefing - Project FOCUS Update

tidBiTS

Posted: May 30, 2018 12:00:00 AM ADT

Category: Management Briefings , General Interest


In fulfilling its mission to create the premier university environment for our students, faculty and staff in which to learn, work and live, UNB expends considerable energy and resources ensuring the community has the data it needs to operate effectively. For instance, faculty need access to current and accurate student and other information to conduct classes and research. Administrators need up-to-the-minute financial, personnel, and student data to help them support the institution. And...

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Briefing - Wireless renewal 2018

tidBiTS

Posted: May 17, 2018 12:00:00 AM ADT

Category: General Interest , News , Management Briefings


I am pleased and excited to announce that the entire wireless network across UNB is being replaced over the summer and early fall. ITS has selected Extreme Networks as our wireless vendor, and we are working closely with them and Bell Aliant (our reseller partner) to design and install the new system. Wireless networking, or Wi-Fi, has become as essential to our daily lives as electricity and running water. Students, faculty, staff, and visitors routinely bring between 1 and 3 Wi-Fi enabled...

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By The Numbers: a Collection of ITS Statistics - 2.0

tidBiTS

Posted: April 20, 2018 12:00:00 AM ADT

Category: News , General Interest


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New Infographic - Results from UNB Technology Survey for Students

tidBiTS

Posted: March 29, 2018 12:00:00 AM ADT

Category: General Interest , News


Earlier this year, ITS ran a survey for students on the quality of your IT Services at UNB. We’ve since compiled the results into an infographic  to show you what your fellow students think – check it out. The infographic not only shows this year’s survey results, but also how they compare with those of our 2016 student survey. Take a look at the infographic now.

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New cybersecurity training for faculty and staff

tidBiTS

Posted: March 28, 2018 12:00:00 AM ADT

Category: General Interest , IT Security , News


This spring, a new cybersecurity training tool (Beauceron) is being launched to UNB faculty and staff as part of UNB’s Cybersecurity Program. Available to the university at no cost, this cybersecurity awareness training is designed to educate you on the cybersecurity threats UNB faces so you’re better equipped to protect yourself, UNB and its data from these threats. Information Sessions All faculty and staff are invited to attend an information session to learn more about...

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O365 Calendars – Tips and Tricks

tidBiTS

Posted: March 6, 2018 12:00:00 AM AST

Category: General Interest , Tips and Tricks


Join tidBiTS as we continue our series about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account.  In our eighth and final post in the O365 series, we’re taking a closer look at tips and tricks for using O365 Calendars. Access your O365 Calendar easily Your O365 Calendar can be accessed through the Outlook Web App (the "Email" link in your myUNB portal), through the Outlook client installed on your computer, or through the...

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O365 Mail - Tips and Tricks

tidBiTS

Posted: February 22, 2018 12:00:00 AM AST

Category: General Interest , Tips and Tricks


Join tidBiTS as we continue our series about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In the seventh post in our O365 series, we’re taking a closer look at tips and tricks for using O365 Mail. Access your O365 Mail easily O365 Mail can be accessed through the Outlook Web App (the "Email" link in your myUNB portal), through the Outlook client installed on your computer, or through the Outlook mobile apps for...

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Connect with colleagues using Skype for Business

tidBiTS

Posted: February 9, 2018 12:00:00 AM AST

Category: Tips and Tricks , General Interest


Join tidBiTS as we continue our series about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account.  In the sixth post in our O365 series, we’re taking a closer look at Skype for Business. What is Skype for Business? Skype for Business (previously known as Microsoft Lync) is a communication tool you can use for: Instant messaging Voice and video calling for online meetings Screen sharing Presence – See when your...

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Management Briefing - EDUCAUSE Top Ten IT Issues 2018

tidBiTS

Posted: February 9, 2018 12:00:00 AM AST

Category: Management Briefings , General Interest


Background EDUCAUSE is an international organization devoted to research and support of technology in higher education. For many years an expert panel of CIOs, researchers, and industry leaders has been convened annually by EDUCAUSE to examine technology issues, and to come up with a list of ten that have emerged as important to a very broad range of higher-ed users and practitioners. ITS monitors the annual list, and provides this overview of them, along with ITS’ perspective on how...

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A Brief Introduction to SharePoint

tidBiTS

Posted: January 23, 2018 12:00:00 AM AST

Category: Tips and Tricks , General Interest


Join tidBiTS as we continue our series about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account.  In the fifth post in our O365 series, we’re taking a closer look at using SharePoint. What is SharePoint? SharePoint is a collaboration platform accessible through your internet browser. In general, a SharePoint site is made up of site pages and "apps", including document libraries, shared calendars, contact lists, and more....

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Using O365 Groups

tidBiTS

Posted: January 5, 2018 12:00:00 AM AST

Category: Tips and Tricks , General Interest


Join tidBiTS as we continue to share our series about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In the fourth post in our O365 series, we’re taking a look at using O365 Groups. What are O365 Groups? O365 Groups are a collaboration tool that provides a space for you and the people you choose to add as group members to: Share documents and files Access a shared calendar Access a shared OneNote notebook Create...

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Using Web Apps in O365

tidBiTS

Posted: December 13, 2017 12:00:00 AM AST

Category: General Interest , Tips and Tricks


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In our third post in this series, we’re taking a look at using Office 365 web apps. What are the Office 365 web apps? The O365 web apps (also called “Office Online”) are online versions of Microsoft Word, PowerPoint, Excel, and OneNote. These run directly in your internet browser (including...

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Syncing your OneDrive

tidBiTS

Posted: December 1, 2017 12:00:00 AM AST

Category: Tips and Tricks , General Interest


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In our second post in this series, we’re taking a look at syncing your OneDrive account. (Missed our first post? Check it out). Why should I sync my OneDrive? When your OneDrive is synced to your computer, you can work on files you have saved to OneDrive even when you’re offline. Any changes you...

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Getting started with your Office 365 OneDrive

tidBiTS

Posted: November 15, 2017 12:00:00 AM AST

Category: General Interest , Tips and Tricks


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account.  To kick things off, we’re giving you the inside scoop on OneDrive.  What is OneDrive? OneDrive is an easy-to-access file storage service built into Office 365. Saving your files in your OneDrive lets you access them anywhere you have an internet connection. All the data saved in your OneDrive...

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Tips to protect your accounts from data breaches

tidBiTS

Posted: October 30, 2017 12:00:00 AM ADT

Category: Tips and Tricks , IT Security , General Interest


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect your accounts and information from falling into the wrong hands. Minimize your risk of having your personal accounts compromised in a data breach: Use strong passwords for all your accounts. Limit your exposure by disabling any accounts you don't use or need anymore. Subscribe to a free service like haveibeenpwned.com to notify you when personal accounts linked to your email address...

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Boost your social media safety for Cyber Security Awareness Month

tidBiTS

Posted: October 25, 2017 12:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Security


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect yourself online. Social media is a great way to connect with family and friends, but your contacts may not be the only ones perusing your profiles - hackers often browse social media sites to collect personal information about you to pursue their nefarious work. Here are some tips to help keep your social media accounts safe: Protect your identity Use different usernames and passwords for your...

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Browse UNB's new IT Service Catalog

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , News


ITS has launched a new IT Service Catalog for faculty, staff and students to browse the many IT Services available to you at UNB. Although only some of our services are listed in the catalog for now, more will be added soon - stay tuned. Visit the IT Service Catalog to: Browse IT services by category or keywords Search for details on a specific service Review your current IT Service Desk requests See the current status of key UNB services And more To access the IT Service Catalog: Click...

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By the Numbers: A collection of ITS Statistics

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , Management Briefings


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Protect your personal computer with free antivirus software

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , Tips and Tricks , News , IT Security


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect your devices and information from security threats. Why not start with antivirus software you can download for free. Sophos Home is ITS’s recommended antivirus software for personal (non-UNB) computers. This award-winning software is available for free for Mac and Windows and can help protect your personal computer from malware, viruses, ransomware, and more. Download Sophos...

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5 Ways to Protect your Personal Computer from Security Threats

ITS

Posted: October 12, 2017 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Security


It’s National Cyber Security Awareness Month! Join ITS in building a more cyber-safe UNB this October - take the time to review your online safety practices and protect your personal computer from security threats: Turn on your firewall Firewalls are the first line of defense: they block connections to unknown or phony sites and prevent viruses and hackers from accessing your computer. Your computer operating system has a firewall that can be turned on very easily.  Update your wifi...

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Tips to help you stay safe while shopping online this holiday season

tidBiTS

Posted: October 6, 2017 12:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Security


The holiday shopping season has started and rather than deal with big crowds, cramped parking lots and cold weather, you may opt to shop in your pajamas from the comfort of your own home.  If you’re shopping online this holiday season, here are 5 tips to keep in mind to make your experience safer: Look for the padlock Trustworthy online retailers use secure technologies to make sure your personal information is protected. Look for the padlock in your web browser address bar or for...

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New: Track your requests with the UNB IT Service Desk

ITS

Posted: October 5, 2017 5:00:00 AM ADT

Category: News , General Interest


UNB Faculty, staff and students can now track the progress on your IT Service Desk requests through the ‘Request Tracking’ link in your myUNB Portal (my.unb.ca). Use request tracking to: see the latest updates on your request add or review details add or download a file attachment add a new email contact To access request tracking: Click the ‘Request Tracking’ link in your myUNB Portal launch menu. You’ll need to create an account the first time you log in....

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Kick start National Cyber Security Awareness Month by securing your mobile device

ITS

Posted: October 2, 2017 5:00:00 AM ADT

Category: News , IT Security , General Interest


It's National Cyber Security Awareness Month! Join ITS in building a more cyber-safe UNB this October - keep an eye on tidBiTS for weekly tips on how to help protect your personal information and devices, as well as those of the university, from cybersecurity threats. Start by giving your mobile device a security tune-up. Today, mobile devices are used for far more than just talking; we use them to browse the web, access our accounts, and store files and information just as we would...

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New Email Phishing Scam Targeting UNB

ITS

Posted: September 11, 2017 5:00:00 AM ADT

Category: IT Security Alerts , News , IT Announcements , IT Security , General Interest


A new phishing email has been discovered at UNB with the subject line “Final messages from University of New Brunswick admin”. The email claims you have important unread messages from the ‘University of New Brunswick Administrator’ and asks you to a click a link to review your messages and avoid service interruption. If you received this email, please do not respond or click on any links and report it to the UNB IT Service Desk right away at itservicedesk@unb.ca,...

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ITS Management Briefing New for Fall IT Service Desk and Catalog

ITS

Posted: September 8, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


It’s been a very busy summer of planning and development at ITS, and I am very pleased to announce 2 new IT services coming to the UNB community this fall. First, the IT Service Desk--already in limited deployment--replaces the traditional IT help desks on both the Fredericton and Saint John campuses with faster, more efficient IT problem resolution through consolidation and coordination of issue response and escalation. With introduction of the Service Desk, we are now closely tracking...

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Introducing the UNB IT Service Desk

ITS

Posted: August 21, 2017 5:00:00 AM ADT

Category: News , General Interest


Over the past few months, ITS and ISS have been transforming how we provide technical support at UNB. Our goal? To improve your experience when you need IT help whether via email, phone or in person.As part of this, we’ve made a few (more) changes. Our name – UNB IT Service Desk Our Help Desks (UNBF & UNBSJ) are all now known as the UNB IT Service Desk. Any communications you receive from us moving forward will display this new name. Note: Our previously announced new name...

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Keeping Your Data Safe When You Travel

ITS

Posted: August 1, 2017 5:00:00 AM ADT

Category: General Interest , IT Security


By now you've probably heard the United States is considering issuing a ban on laptops and other large electronics on international flights. If you're flying into or out of the US, you may be required to follow these new regulations. The first -- and probably easiest -- thing you can do to reduce your risk is to not carry sensitive information on your devices at all. If you can leave important documents at home or in the cloud (using your UNB Office 365 email or OneDrive), you can travel with...

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New and Improved UNB File Drop Now Available

ITS

Posted: August 1, 2017 5:00:00 AM ADT

Category: News , General Interest


UNB File Drop recently received a face lift, making it even easier to send large files to UNB faculty, staff and students. What changed? Simplified look and feel More mobile friendly Ability to easily drag and drop files from your device to File Drop Improved UNB address book look up What is UNB File Drop? UNB File Drop is an easy and secure way to send large files (up to 512 MB) to anyone at UNB. Even individuals outside of UNB can use this service to send files to faculty, staff and...

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Introducing the UNB Service Desk

ITS

Posted: May 31, 2017 5:00:00 AM ADT

Category: General Interest , News


This summer, ITS and ISS are transforming how we provide technical support at UNB. As part of this, our three Help Desks (UNBF and UNBSJ) will become the UNB Service Desk. Beginning May 31, we will start using our new UNB Service Desk name in all of our communications. Also, in the coming months, we will be updating our website and other UNB web pages and printed material to reflect this change. What else is new starting May 31? Our email – servicedesk@unb.ca. Regardless of which...

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Announcing the end of Datatel on June 4

ITS

Posted: May 19, 2017 5:00:00 AM ADT

Category: General Interest , News


On Sunday, June 4, Colleague (known to most at UNB as Datatel) is being updated to the latest version, Colleague UI5. At the same time, the name ‘Datatel’ is officially being retired at UNB. What does this mean to you? Effective June 4: The URL (link) for Colleague is changing. To access Colleague after June 4, you will need to log in to your myUNB Portal and click ‘Colleague’ in the launch menu. If you previously had Colleague bookmarked in your web browser, your...

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Are you a Bell customer You may be at risk

ITS

Posted: May 17, 2017 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


Bell, the Canadian telecom company, was recently the victim of a data breach in which hackers got access to the email addresses of approximately 1.9 million Bell customers. What does this mean to you? If you have an account with Bell, we highly recommend you reset your password immediately to help protect your account from malicious activity. Additionally, if you use the same password for your Bell account as your UNB or other accounts, please reset your UNB password and other account...

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New Infographic - Faculty Staff satisfaction with UNB IT Services

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News , General Interest


This winter, ITS conducted a survey for faculty and staff on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic (similar to our infographic for students) to show you what your colleagues across campus think, as well as our plans to improve any areas you think need it. Check out the infographic now (PDF).

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WannaCry Security Threat - What this means for UNB

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News , General Interest , IT Security Alerts


Over the weekend, criminal hackers released a new strain of ransomware called WannaCry that has since infected an estimated 200,000 computers worldwide. This new security threat spreads itself automatically across all workstations in a network, preventing users from being able to access their data and files.  ITS is taking this risk very seriously and is working to ensure UNB’s exposure is minimized. How does WannaCry work? It begins with a phishing email - if you or a colleague...

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ITS Management Briefing SharePoint making its UNB debut

ITS

Posted: April 3, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


Introduction SharePoint is a collaboration platform from Microsoft that is used by organizations worldwide to facilitate and enhance internal communications, to organize and control documents and files of all formats, and to enable groups—whether internal or external or both—to work efficiently and easily in a familiar, webbased environment. UNB has deployed SharePoint on a limited scale—a few team sites have been developed for Senates and the Board, plus some special...

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Faculty Staff - Last chance to complete our survey on the quality of your UNB IT Services

ITS

Posted: March 1, 2017 4:00:00 AM AST

Category: General Interest , News


Friday, March 3 is the last day faculty and staff can take our survey to give your feedback on the technology services we offer you at UNB. Your feedback is important to us. Complete the survey now (it only takes 5 minutes) and let us know what we can do to make your UNB IT Services even better. All responses are anonymous.

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Phone Scam targeting UNB claiming to be from Konica Minolta

ITS

Posted: February 27, 2017 4:00:00 AM AST

Category: News , IT Security Alerts , General Interest


Some departments on campus are receiving phone calls claiming to be from Konica Minolta and requesting personal or UNB information such as departmental account numbers. If you receive a call of this nature, please do not provide any information; instead, hang up or ask for the name of the person calling and a call back number, then inform the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca and we will confirm the legitimacy of the call. If you have any questions, please contact the ITS...

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Faculty Staff - Take our short survey and let us know what you think of your UNB IT Services

ITS

Posted: February 23, 2017 4:00:00 AM AST

Category: News , General Interest


Faculty and staff, we want to hear from you! A short survey (less than 5 minutes) has been created about the technology services we offer you at UNB, from email and calendaring, to Mobility Centre services, to technical support and everything in between.  Give us your feedback and ideas on how we can make your UNB IT services even better - take the survey now. The survey will be available until Friday, March 3. All responses are anonymous.

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Briefing Cybersecurity update 2017

ITS

Posted: February 17, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Since the 2012 external assessment of UNB’s IT security, ITS has worked tirelessly to ensure the university has the best cybersecurity program possible. Many crucial building blocks have been put in place or are underway; we’ve come a long way, and while there is more to do, the road ahead is clearer than it’s ever been. Important cybersecurity components now in place include: an effective awareness campaign that has seen rates at which university community...

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Briefing New governance committee oversees IT data and Project FOCUS strategies

ITS

Posted: February 7, 2017 4:00:00 AM AST

Category: News , General Interest , Management Briefings


Background Over the last several years a number of committees were struck to ensure strategic alignment and operational effectiveness of different but related services and initiatives. The IT Advisory Committee was around for about 5 years, and reviewed enterprise IT strategy, provided feedback on various IT initiatives, and was in early stages of participating in the definition and prioritization of new IT projects. The Data Governance Committee was formed last year, to define broad...

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New Phishing Attack Targeting UNB

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: News , IT Announcements , IT Security , IT Security Alerts , General Interest


A new phishing email has been discovered at UNB with the subject line “HELP DESK URGENT UPDATE”, claiming your account has been locked due to a virus and asking you to login. If you received this email, please do not respond or click on any links and report it to the ITS Help Desk right away at helpdesk@unb.ca or (506) 453-5199. If you responded to this phishing email, please change your UNB password immediately and contact the Help Desk so we can check to see if there has been...

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New Print Services Drop Off Box Available for Your Convenience

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: General Interest , News


UNB Print Services now has an after-hours drop off box so you can safely leave your print order or files for us during the lunch hour, in the evening, or whenever is easiest for you. The good news doesn’t end there. We will also soon have lockers available for secure order pickup outside of business hours. Stay tuned for more news on this to come. To learn more about Print Services, visit our website or contact us at printservices@unb.ca or (506) 453-4843.

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Are Students Satisfied with UNB IT Services New Infographic has the answer

ITS

Posted: January 18, 2017 4:00:00 AM AST

Category: General Interest , News


Curious as to what students think of UNB IT Services? Last winter, ITS ran a survey for students on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic to show you not only what students think, but also what ITS is doing to improve any areas you think need it. Check out the infographic now (PDF).

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Latest Trends in Malware for 2017 - Ransomware continues to rise

ITS

Posted: January 18, 2017 4:00:00 AM AST

Category: General Interest , IT Security


In 2016 we saw the rise of ransomware, and the FBI reported ransomware was well on its way to becoming a $1 billion a year crime. Prior to 2017, MalwareBytes, known for their anti-malware protection, compiled a list of predictions cybersecurity experts will see in the New Year. Among this list are rising threats such as ransomware becoming increasingly more targeted towards potential victims. Another looming threat is the opportunity for a new, sophisticated exploit kit to be developed by...

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ITS Management Briefing - IT Cost Optimization

ITS

Posted: January 6, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Gartner Inc. is a leading information technology research and consulting firm, covering private, public, non-profit, and government sectors around the world. It produces many reports for use by its customers, vendors, and the public alike to help them understand the IT universe, and analyzes its vast data stores to report on industry trends and produce reliable forecasts of technology use. Gartner pays a lot of attention to the efficiency of IT services and tools, and provides advice on how...

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Latest Phishing Scam Targeting UNB Disguised as Security Announcement

ITS

Posted: January 3, 2017 4:00:00 AM AST

Category: News , General Interest , IT Security Alerts


A new phishing email has been discovered UNB, claiming to come from ‘Campus Security Police’ and stating that a security issue has been identified on campus. The email encourages users to ‘read and follow protocol’ by clicking on a link. If you receive an email of this nature, please do not reply or click on any links - report it to the ITS Help Desk and delete it immediately. If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or...

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Impact of lynda com security breach on UNB users

ITS

Posted: December 21, 2016 4:00:00 AM AST

Category: IT Security , General Interest , IT Security Alerts


Lynda.com was recently the victim of an unauthorized third party data breach. It is not expected that passwords or specific user accounts were accessed, however user course and contact information may have been accessed. Anyone who has logged in to a lynda.com account through UNB ITS within the past year has been notified of this issue. I have a lynda.com account - what do I need to do to minimize my risk? If you re-used a password you currently use for other online services, we suggest you...

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Management Briefing - Office 365 rollout

ITS

Posted: December 9, 2016 4:00:00 AM AST

Category: General Interest , Management Briefings , Projects


ITS has begun planning the implementation of Office 365 (O365) for faculty and staff. Over the next several months, many activities behind the scenes will be taking place to ensure a seamless experience when the migration actually begins in the spring of 2017. O365 is Microsoft’s cloud service providing email, calendar, and personal file storage. UNB students, alumni, and retirees have been using O365 for years; by integrating faculty and staff accounts with O365, exceptional opportunities...

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IT Security Alert Malware emails on the rise at UNB

ITS

Posted: December 1, 2016 4:00:00 AM AST

Category: IT Announcements , General Interest , IT Security Alerts


Over the past few days UNB’s IT security team has noticed a significant increase in emails with ransomware malware being sent to UNB in the form of Microsoft Excel and Word attachments. The UNB community is reminded to be careful when opening any files sent by email, including Office documents, and to continue to send suspicious emails to helpdesk@unb.ca if concerned or unsure of the validity of an email or its attachments. Several other Canadian universities have experienced sophisticated...

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New Email Phishing Scam Claiming to Come From University and College Presidents

ITS

Posted: November 9, 2016 4:00:00 AM AST

Category: IT Security Alerts , General Interest , IT Announcements


Several Canadian universities and colleges have recently been targeted with email phishing scams claiming to come from their institution’s president. The emails state you have received a ‘secure private message’ from the president and ask you to click a link to view the message. The link then takes you to a fake login page designed to look like your institution’s website in an attempt to trick you into entering your login information. If you receive an email claiming to come from UNB’s...

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The Latest Microsoft Phishing Email to Reach UNB

ITS

Posted: November 8, 2016 4:00:00 AM AST

Category: IT Security Alerts , General Interest


Recently reported at UNB, the latest phishing scam is coming via what appears to be a Microsoft email. The email informs recipients—supposedly on behalf of Microsoft—of updates to the ‘Microsoft Services Agreement’ and ‘Microsoft Privacy Statement’. It then gives instructions to click on a link to see the updates and says that failure to do so will result in having your email account suspended. If you’ve received an email that seems suspicious, do not respond or click any links; instead,...

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Recent Phishing Scam Targeting Telus Customers

ITS

Posted: November 3, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


Another phishing email was recently reported at UNB targeting Telus Mobility customers. The email informs recipients that ‘your monthly payment was recently declined’ and asks you to click a link to review and update your billing information to avoid problems with your account. Always think twice before clicking links in emails – if you receive an email that seems suspicious, contact the ITS Help Desk before clicking any links and they will help you determine if it’s safe. Protect Yourself....

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Discussing Office 365 Services for Faculty Staff - email calendaring file storage collaboration - Town Halls Oct 14

ITS

Posted: October 7, 2016 5:00:00 AM ADT

Category: Events , General Interest , Projects


ITS invites all faculty and staff to join us on Friday, Oct. 14 to learn about Office 365 (O365) services - including email, calendaring, file storage and collaboration tools - and provide feedback on our proposed plan to migrate all faculty and staff to O365 in 2017. We hope you’ll join us on October 14: Saint John: 9:30 a.m. – 11:30 a.m. – Hazen Hall room 125 Fredericton: 2 p.m. – 4 p.m. – MacLaggan Hall room 105 No RSVP necessary – all are welcome. Learn more about O365 for faculty/staff.

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UNB Login Page and Internal Websites Getting a Facelift on Sunday Oct 16

ITS

Posted: October 7, 2016 5:00:00 AM ADT

Category: IT Announcements , General Interest


On Sunday, Oct. 16, the UNB login page for all secure UNB services and websites (ex: the myUNB Portal and eServices) is getting a makeover to make it more in line with UNB’s new brand and easier to use on mobile devices. At the same time, internal UNB websites - including UCard, Student Services, Financial Services, Human Resources, and our very own ITS website - will also be getting a fresh, new look. Get a sneak peak at the new UNB login page below. Why are we doing this? These changes will...

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4 Ways to Prevent Your Laptop from Overheating

ITS

Posted: September 28, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Now that the semester is well underway, do you find yourself using your laptop a lot more than you used to? Here are 4 ways to help keep your device cool when it’s working overtime to help you through your various tasks and assignments: Try to work at your desk or a table as much as possible - it helps to have your laptop on a hard and flat surface (rather than in your lap or on your bed). Try elevating your laptop while it’s on your desk/table if it still appears to be having a hard time....

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Keep your Devices Safe with the Latest Security Updates from Apple

ITS

Posted: September 28, 2016 5:00:00 AM ADT

Category: General Interest , IT Security


Apple recently released security updates for macOS Server, macOS Sierra, Safari and iCloud for Windows to fix known vulnerabilities that cybercriminals could otherwise take advantage of to remotely access your devices. Help keep your stuff safe – check the App Store and your mobile device settings to make sure you have the latest security updates. For more information on Apple’s latest security updates, check out the latest posting from the US-CERT. Protect Yourself. Protect Your Stuff....

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Take in the History of IT at UNB this Saturday Oct 1 as Part of UNB Homecoming

ITS

Posted: September 28, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


This Saturday (Oct. 1), you are invited to take a walk down memory lane as well as get a glimpse at what lies ahead for Information Technology at UNB with UNB Homecoming’s ‘IT at UNB: A Success Story’. Taking place in Dineen Auditorium in Head Hall, this event is a unique opportunity to hear all about the past, present, and future of IT at UNB – from the first computer arriving on campus in 1958, to developing UNB into a centre for cybersecurity research and talent development, and everything...

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5 Odd Questions with Lori Murray-Hawkins

ITS

Posted: September 22, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


This month, we bring you another edition of 5 Odd Questions, with Lori Murray-Hawkins as our newest feature. First, we asked Lori about her role at ITS: Director of Enterprise Systems. My role is dedicated to all things Project FOCUS and advancing data governance and management at UNB. Now it’s time for Lori’s 5 Odd Questions: 1. Would you prefer to travel by plane or train? Train. Would love to go through the Rockies on the train. 2. What is something most people don’t know about you? The...

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tidBiTS App of the Week - The Transit App

ITS

Posted: September 22, 2016 5:00:00 AM ADT

Category: General Interest


This week’s App of the Week is the Transit App - designed to help you get where you need to go with ease. Whether you’re planning for a day off campus or are in need of a lift to work, public transportation has never seemed so simple. The Transit App shows your nearest current transit options with a countdown to their departure time, and your upcoming transit options so you can plan in advance. The app also allows you to set reminders for yourself (so you’ll never have to worry about missing...

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Tips to Keep in Mind While Sharing Public Computers

ITS

Posted: September 22, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Security


Now that classes have started up again, you can expect to be spending some time in shared study spaces and computer labs in the days and months to come. While public computers on and off campus are convenient and greatly appreciated, here are some basic tips to keep in mind while making use of them: Always ensure you’re fully logged out of websites and try to avoid automatic login features that offer to save your username and password. Always lock your computer before leaving it unattended...

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Management Briefing - NB PEI Educational Computer Network Outstanding Economic Impact

ITS

Posted: September 16, 2016 5:00:00 AM ADT

Category: Management Briefings , General Interest


The NB/PEI Educational Computer Network (ECN) reduces IT costs for members—and thus funders including the provinces—by $1M per year—a 100% return on investment. Through economies of scale, and with expertise contributed by all, ECN members pay less for many software applications, connections to commercial internet services, and equipment, than they could independently. Furthermore, ECN has been amazingly successful in attracting capital investment from the federal and provincial...

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4 useful Android functions to make note of

ITS

Posted: August 31, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Think you know everything you need to about your Android device? Here are 4 neat features many people are unaware of and—trust us—you don’t want to be missing out on: Note: Some directions may vary depending on your device Enable Smart Lock by going to Settings > Security > Trust Agents (you may then have to turn on Smart Lock and return to Security to configure the Smart lock settings). This feature allows you to have your phone automatically remain unlocked while at specific, trusted...

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Mark your Calendars for ITS Day 2016 Thursday September 15

ITS

Posted: August 31, 2016 5:00:00 AM ADT

Category: Events , Our Community , General Interest


Faculty, staff and students – ITS is pleased to invite you to join us on Thursday, September 15 in the Wu Conference Centre for #ITSday2016. What is ITS Day 2016? This one day event is a unique opportunity for you to get up to speed on all things IT at UNB. We hope you’ll be able to join us: - Morning snacks and lunch provided- Q&A and information sessions on how to make the most of your IT Services- Learn about Office 365 Services for faculty and staff - Tour UNB’s newly renovated,...

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tidBiTS App of the Week Cozi

ITS

Posted: August 31, 2016 5:00:00 AM ADT

Category: General Interest


With the upcoming school year fast approaching, getting your household organized is very important, and this week’s App of the Week—Cozi—is all about helping you do it. Cozi is designed to help you coordinate with your family more effectively for maximum household efficiency; however, as a student, you may find that sharing the app with your roommates can also make your living situation operate more smoothly! Cozi provides a “family calendar” for sharing activities and events, so each member...

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5 things that could be slowing down your computer

ITS

Posted: August 25, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


A computer’s performance can decrease with age, but if yours suddenly isn't working the way it used to and you’re not sure why, there could be other factors playing into the issue. Here are 5 common (and fixable) explanations for why your computer may not be as up to speed as it once was: 1. A cluttered desktop2. Too many browser tabs open at once3. You need to clean out your trash bin (and anywhere else you can think of that may be piling up with documents and space-takers that are no...

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Are you staying safe on public Wi-Fi networks

ITS

Posted: August 25, 2016 5:00:00 AM ADT

Category: General Interest , IT Security


Many people are unaware that they can be putting themselves and their personal information at risk while using public Wi-Fi networks. Even if the network appears to be secure (it requires a password), you are still leaving yourself extremely exposed to anyone you’re sharing the “secure” network with. Lifehacker has offered some tips on How to Stay Safe on Public Wi-Fi Networks: 1. Adjust your settings to turn off the ability to share files, printers, etc.2. Double-check your settings to...

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tidBiTS latest App of the Week - SleepBot

ITS

Posted: August 25, 2016 5:00:00 AM ADT

Category: General Interest


As students, instructors, and even employees, getting a good night’s sleep is extremely important to allow for proper brain function, for your memory to work more effectively, and for you to work more efficiently. Our latest App of the Week is called SleepBot and is designed to help your body get the rest it needs, which can reduce stress, boost your energy levels, and improve your physical and mental health overall. SleepBot can monitor your sleeping patterns so you know exactly what’s going...

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UCard Cash Vs Meal Plan Cash What s the Difference

ITS

Posted: August 25, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


Thinking of getting a meal plan for the fall semester? Before you decide on the plan that’s right for you, take a few minutes to familiarize yourself with the difference between Meal Plan Cash and UCard Cash. When setting up your meal plan, you have the option between either an unlimited plan or a limited plan. You will notice the unlimited meal plan is accompanied by $100 and the limited meal plan is accompanied by $300— this is Meal Plan Cash and it can only be used at Sodexo locations on...

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4 Tricks to Help Your Laptop Battery Last Longer

ITS

Posted: August 17, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Ever realize you’ve forgotten your power cord just as you notice your laptop isn’t going to last for as long as you need? If you haven’t been there yet, you may find yourself in a similar situation in the future –just in case, here are 4 tricks to help you get the most out of your laptop battery between charges: 1. The first thing you should do is activate your laptop’s Battery Saver/Eco Mode (it has been designed with circumstances like this in mind). 2. Make sure the brightness of your...

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Keep an Eye Out for iTunes Security Phishing Scams

ITS

Posted: August 17, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


Cybercriminals have come up with another clever phishing idea targeting iTunes users. What to know: Cybercriminals are sending out emails (seemingly) on behalf of Apple The message informs you of a purchase supposedly made on behalf of your iTunes account and (1) asks you to confirm that this was authorized by you, or (2) asks for additional information/confirmation Since the chances of you having made the exact download for the exact amount they mention are rather slim, the scammers are...

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tidBiTS App of the Week The UCard App

ITS

Posted: August 17, 2016 5:00:00 AM ADT

Category: General Interest


On your way to Domino’s to pick up a delicious pizza but realize you’re running low on UCard Cash? Don’t panic. As many people like to say, “there’s an app for that!” As a UNB or STU student, faculty or staff, the UCard App* lets you easily and quickly check your UCard’s account balances and make deposits while on the go, so you never have to miss out on all the deals and discounts you can receive while paying with your UCard. If you ever lose your UCard, you can also use the app to...

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3 Tricks to Keeping your Keyboard Clean with Little Effort

ITS

Posted: August 10, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Keeping dust, crumbs, and debris from accumulating in your keyboard can seem like an impossible task. Fortunately, there are 3 easy tricks you can follow to help keep your keyboard clean without an expensive toolkit or an annoying, time consuming process (such as removing each key): 1. Turn the keyboard upside down and shake it at different angles. This should cause most of the loose dirt sitting at the bottom to fall out.2. Use the sticky part of a post-it note to remove hair and dust from...

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Know How to Stay Safe During the 2016 Olympics

ITS

Posted: August 10, 2016 5:00:00 AM ADT

Category: IT Security , General Interest


High-profile events – such as the 2016 Summer Olympic Games currently taking place in Rio de Janeiro – create a perfect environment for cybercriminals and hackers to strike. What to know: For those of you who will be following and supporting the Olympics from your televisions and devices, it is important to be on guard – due to the immense global attention the sporting games receive, Olympic themed attacks are currently a very popular choice for cybercriminals. What to do: Be extra cautious...

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tidBiTS App of the Week - Duolingo

ITS

Posted: August 10, 2016 5:00:00 AM ADT

Category: General Interest


This week’s App of the Week is called Duolingo – a tool designed to help past, present, and future learners who are interested in picking up a new language, or maintaining fluency in one. Duolingo allows you to select whether you’re “starting from scratch”, or just trying to brush up on a language you’ve already learned –a placement test is offered in order to customize your learning to the appropriate level. This is a great app for anyone with some extra time on their hands and the desire to...

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5 Odd Questions with Tracy Allen

ITS

Posted: August 3, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


This month, we bring you more of 5 Odd Questions, with our newest edition featuring Tracy Allen. First off, we asked Tracy about her role at ITS: As the Director of the ITS Project Management Office, I set the standards for how ITS does project management and business analysis, and mentor the PMs & BAs.  I also manage large scale, strategic projects. Now for Tracy’s 5 Odd Questions: 1. What was your favorite movie/T.V. show when you were a kid? ‘Little House on the Prairie’ when I was really...

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Phishing Attack on Illegal Game of Thrones Downloaders

ITS

Posted: August 3, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


For many, it may not come as a surprise that Game of Thrones is currently the #1 illegally downloaded T.V. show — which is likely why cybercriminals have chosen to target the latest phishing scam at people who have been illegally downloading the popular T.V. series. What does the phishing scam look like? Cybercriminals are sending emails that look like a notice from IP-Echelon (a company that enforces copyright claims) Cleverly, the email is made even more believable as it is forwarded...

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tidBiTS first App of the Week StudyBlue

ITS

Posted: August 3, 2016 5:00:00 AM ADT

Category: General Interest


Over the next few weeks, tidBiTS will be presenting an App of the Week based on different iOS and Android apps we’ve found that we feel could benefit you. This week, we’re bringing you StudyBlue, an app meant for students, instructors, and lifetime learners. As a student/learner, it allows you to organize study notes and create flashcards for your own studying and testing, as well as share them with friends so you can practice using a different approach. As an instructor, you can use the app...

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3 Useful iPhone Functions to Make Note of

ITS

Posted: July 28, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


For some iPhone users, mastering all of your mobile device’s neat features is no problem; however, we’re guessing there are others who are missing out. Here are just 3 simple iPhone functions worth making use of: Respond to messages without unlocking your phone or leaving your current screen. When you first receive a text, it pops up at the top of your screen and can be opened by swiping down and clicking on notifications. Swipe left to read and/or reply to the message without going into...

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Introducing E-Waste Bins at UNB

ITS

Posted: July 28, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


Do you have useless electronic devices (such as broken cell phones, old batteries, or empty printer cartidges) that you’re not sure what to do with? Thanks to Facilities Management’s Sustainability Program, along with advice and help from the UNB E-Waste task force, UNB now has three E-Waste recycling bins on the Fredericton campus to make it easy for you to dispose of unwanted personal electronic devices. Help do your part to make UNB and our community a little greener by bringing your...

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Tired of losing USB sticks Save your files to your personal UNB H drive

ITS

Posted: July 28, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Ever wonder about the best way to access your files from all different computers—at school, work, home, or wherever you need them? Saving files to your personal UNB H: drive allows you to access and share all of your files securely from any computer or location so you don’t have to worry about losing them, forgetting them, or having someone else access them. There are two easy ways to access your H: drive: You can access your H: drive while logged in to your UNB account on a campus...

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3 simple tricks that can help boost your Wi-Fi signal strength

ITS

Posted: July 20, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


It’s safe to say we’ve all had some experience with a poor Wi-Fi connection, but if you find yourself consistently complaining about your wireless network, you may want to do some investigating—it could be an easy fix! Here are 3 simple tricks that could help to get your Wi-Fi working the way you want it to: Try relocating your router (wireless box). Router placement is very important – you want it to be in an open area so it’s signal can reach all desired locations. Avoid putting it behind...

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Cybercriminals are taking advantage of the new Pokémon Go craze

ITS

Posted: July 20, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


Having been recently launched, the new Pokémon Go app for Android and IOS has already reached peak levels of popularity and (of course) cybercriminals have found a way to manipulate everyone’s excitement. What you should be on the look-out for: Cybercriminals have made a malicious version of the app for Android and are likely to continue to do so in the future. Phishing emails have also been circulating. One of the reported scams involves sending an email to potential Pokémon Go players...

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Tips for Remembering a Secure Password

ITS

Posted: July 20, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


It can be challenging to come up with a password that is complex enough to meet the approval of security standards, without being so complex that you’re constantly forgetting it. Fortunately, there are some tips that can help you remember your password without having to compromise on its safety and reliability: *Note: It’s usually recommended that you avoid basing your password on personal information (ex. Your son’s name), but many people find they are less likely to forget information that...

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But first let me take a selfie

ITS

Posted: July 13, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


Before you get to campus this September, take a selfie and use UCard Photo Upload to get your UCard pre-printed. All you have to do is show us your driver’s license, passport or other government issued photo ID and walk away with your UCard without having to wait in the long lineup. It’s easy and so much faster. What should your picture look like? Think of a passport photo but with a smile. How do you know if your photo has been approved? Check your UNB email – We try to approve and print...

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Know How to Manage Your Online Reputation

ITS

Posted: July 13, 2016 5:00:00 AM ADT

Category: General Interest


These days, the internet houses information on just about everything, including our own personal lives. It’s important to have control over what personal information you have displayed online for the world to see —your next employment opportunity or the start of a great friendship could depend on it! Here are some tips to help you maintain the reputation you want in an online world that makes it increasingly more difficult to separate your “personal life” from your “professional...

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Phishing Scam Targeting BMO Bankers

ITS

Posted: July 13, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


What you need to know about the BMO phishing scam: An email is supposedly being sent on behalf of the Bank of Montreal, asking for you to “please re-verify your BMO account” The email claims that, due to the current Canada Post strike, BMO has chosen to review their security protocols It informs that your debit card has supposedly “been locked for this reason” and provides a link for you to authenticate your BMO account information and restore your access What to do: DO NOT reply or click...

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The Latest Phishing Email Reported at UNB

ITS

Posted: July 13, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


What you need to know: The email is warning you that your WhatsApp subscription is expiring It advises that it is imperative for you to renew your subscription A link is provided “to perform a check of your information now, otherwise your account will be deleted” What to do if you have received the email: DO NOT reply or click on the link Inform the ITS Help Desk of the phishing attempt One of the most common scam emails comes in the form of a warning. This is meant to invoke enough...

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5 Odd Questions with Isabel Torres

ITS

Posted: July 6, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


It’s that time again—with the new month comes a new edition of 5 Odd Questions! This month we’re featuring ITS’ own Isabel Torres. We asked Isabel about her role at ITS: As a Senior Project Manager I work closely with various teams and groups of people to deliver projects that address our clients’ needs and contribute to the University strategy. Now for Isabel’s 5 Odd Questions: 1. If you could only eat items that belong to one of the four basic food groups (grains, dairy products,...

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Heads Up TD Bankers Clever Cybercriminals Strike Again

ITS

Posted: July 6, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


Similar to the RBC phishing scam recently reported at UNB, we have now been made aware of the latest phishing email—this time targeting TD bankers. What you’re looking for: Cybercriminals are sending the email (supposedly) on behalf of TD Canada Trust They are offering a $245 credit to your TD EasyWeb account when you switch to online monthly statements by a certain date Links are provided for you to “make the switch” What you should do: DO NOT click on any of the links provided Report...

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Information Security Policy Consultation

ITS

Posted: July 6, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


ITS wishes to invite all UNB faculty, staff and students to participate in the consultation process being held to seek feedback on UNB’s draft Information Security Policy. The Information Security Policy provides the framework of roles and responsibilities for protecting information at UNB, including guiding principles for implementation which reflect UNB’s mission and culture of collaboration. View the draft policy now. Students, faculty, and staff are encouraged to review the draft policy...

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Attention RBC Clients A Phishing Attempt Has Been Reported at UNB

ITS

Posted: June 29, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


Another convincing phishing email has been reported at UNB. What you need to know about the RBC phishing scam: An email is being sent (supposedly) on behalf of the Royal Bank of Canada It offers a credit of $375 to your RBC online account when you switch to online monthly statements by a certain date Links are provided to “make the switch today” What to do if you have received the scam email: DO NOT reply to the email or click on any of the links Report to the ITS Help Desk...

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It s Official UCard Cash Is Now Accepted at Domino s

ITS

Posted: June 29, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


Domino’s Pizza on Dundonald Street in Fredericton is officially accepting UCard Cash, making it even easier for you to grab a slice or two during your lunch break, or a whole pie for your next group meeting. Grab your UCard and head on over to 138 Dundonald for your next purchase (guaranteed to be filled with deliciousness and maximum efficiency). New to Domino’s? Visit the Domino’s Pizza website to browse their menu options and pick out your next order—it’s only one UCard swipe...

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Recent Netflix Phishing Scam

ITS

Posted: June 29, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


A clever phishing email has been reported at UNB. What to look for: This email is claiming to be sent on behalf of Netflix It notifies that your account has been put on hold because “we were unable to collect your last payment” It instructs to please update your payment method and provides a link for you to log in to your account and update your information as prompted What to do: DO NOT click on the link provided or respond to the email; simply report to the ITS Help Desk as with any...

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The Snipping Tool How to Take Concentrated Screenshots on Your Computer

ITS

Posted: June 29, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Knowing how to take a screenshot on your computer can come in very handy. The Snipping Tool for Windows provides a quick and efficient way to capture a moment whenever you would like—for fun, convenience, or as a helpful reminder! To use the Snipping Tool: Note: Instructions are written for Windows 7 and may vary slightly for other versions. Go to Start > All Programs > Accessories > Snipping Tool. Once opened, simply use your mouse to click and drag, forming a square over exactly what you...

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Beware Suspicious Construction Notice Reported at UNB

ITS

Posted: June 22, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


Beware of a suspected phishing email reported at UNB: The email is being sent as a notice of “changes in the house’s construction” It informs of plans to change the construction of your house’s surrounding grounds The sender advises to review the information about the prospective changes carefully and to “fill up a form and send it to the address” if you disagree with any of the plans Attachments are provided for your review If you have received a similar email: DO NOT open the...

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Don t get Hooked by the Latest Phishing Scam

ITS

Posted: June 22, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


What you need to know about the latest phishing email reported at UNB: It is being sent (supposedly) on behalf of the Canada Revenue Agency Claims to have sent you an INTERAC e-Transfer A link is provided with the description, “To deposit your money, click here” What to do if you have received a similar email: DO NOT click on the link (as tempting as it may be) DO NOT respond Report the email to the ITS Help Desk immediately It is important to stay updated on the latest scams and to...

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Facebook Functions You Didn t Know Existed

ITS

Posted: June 22, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


It seems impossible for there to be things we still don’t know about the social media site most of us visit daily; however, there are some neat under-the-radar features offered by Facebook! See below for a list of Facebook functions you likely didn’t know existed: If you’re suspicious someone may be snooping around your Facebook or logging into your account without your permission, you can go to Settings -> Security -> Where You’re Logged In to see when and where you’re currently logged in...

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Warning Recent Orlando Tragedy Exploited

ITS

Posted: June 22, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


Cybercriminals have reportedly been using the tragic mass shooting in Orlando to their advantage. What you need to know about the scam: Cybercriminals are purposefully sending out phishing emails at a sensitive time, in an attempt to trick people into clicking on malicious links or opening dangerous attachments They are asking for your help with charitable donations to the victims and family’s involved in the tragedy They are providing links for you to click on to give financial donations...

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Macro-Based Malware Is Your Computer Safe

ITS

Posted: June 15, 2016 5:00:00 AM ADT

Category: General Interest , IT Security


Macros are used by Microsoft Office applications (Word, Excel, etc.) as a way to improve productivity by automating routine tasks; however, this legitimate functionality can be manipulated by cyber criminals as a way to gain access to information on vulnerable computers. Because there has been a recent increase in malware that is spread via macros, it is important to ensure you are being proactive about keeping your computer secure. Eliminate the possibility of coming into contact with...

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Make Grocery Shopping More Efficient with the flipp App

ITS

Posted: June 15, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


For many people, a trip to the grocery store is an unavoidable—but not very enjoyable—part of life. Busy stores can be overwhelming and buying for a family (or even just yourself) can be expensive; however, flipp  is an app that creates a simple and convenient way for you to plan ahead, stay organized, and save money while grocery shopping! You can use the app to: create a grocery list right on your device for the most organized shopping experience. Having your grocery list within the app...

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Student Validation Stickers are here

ITS

Posted: June 15, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


Returning students: Starting tomorrow, you can stop by the UNB Card Office (SUB, rm 106) in Fredericton or the Security Office (Athletics Centre, rm 121) in Saint John with your UCard to get your new validation sticker for the 2016-2017 academic year. Haven’t paid your student fees yet? No problem! As long as you’re registered for the fall term, you can get your sticker. Why do you need a student validation sticker on your UCard? Proves you are a valid student (a title you’ve certainly...

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Be on the Look-Out for Extortion Email Schemes

ITS

Posted: June 8, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


The US Internet Crime Complaint Center (IC3) has issued an alert on extortion schemes that relate to recent high-profile data thefts. What it is: Cybercriminals will often use the news release of high-profile security breaches to their advantage; due to fear resulting from the recent reports, many people will fall victim to clicking on links or paying a ransom. Example: An email will be sent to inform you that information (such as your name, phone number, address, credit card information, or...

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Learn How to Clean Up Your UNB Email Storage

ITS

Posted: June 8, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Many people are likely to feel panicked when a warning pops up about low storage space in their email; however, there are simple ways to free up space when necessary and even prevent a lack of storage from occurring in the first place! Learn how to keep your email storage cleaned up so you never have to worry about running out: Go through your Clutter, Junk Email, Deleted Items, and old Inbox messages to permanently delete the ones that are no longer of use to you. This strategy can be...

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LinkedIn Security Issue from 2012 Recently Resurfaced

ITS

Posted: June 8, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


LinkedIn’s 2012 security breach has recently come back to haunt us. Last month, LinkedIn officials became aware that the data stolen in the breach – including email addresses, hashed passwords, and member IDs – was being made available online. They have responded to the incident by invalidating all account passwords that have remained unchanged since the breach in 2012, and providing reassurance that significant steps have been taken to strengthen account security since then. LinkedIn...

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Microsoft Phishing Email Watch Out UNB

ITS

Posted: June 8, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


Recently reported at UNB, the latest phishing scam is coming via what appears to be a Microsoft email. The email is informing recipients—supposedly on behalf of Microsoft—of a new update that is important to “keep your email clean and safe”. The email gives instructions to click on a link in order to enable the necessary updates. It also warns that failure to complete the task will result in having your account suspended. *View a sample of the “Microsoft” phishing scam by logging in to IT...

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5 Odd Questions with Dave Ince

ITS

Posted: June 1, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


It’s time for more of tidBiTS’ 5 Odd Questions, and this month’s edition features Dave Ince! We asked Dave what his role is at ITS: I am the Manager of Service Operations Now for Dave’s 5 Odd Questions: 1. If you had to enter a talent show with all of your co-workers, what would your talent be?Probably juggling a soccer ball or telling a few jokes 2. Do you prefer coffee or tea? As one of only a handful of adult Brits who don’t drink tea, it would be coffee every time 3. Did you have any...

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Keep up with Acronyms Commonly Used on Social Media

ITS

Posted: June 1, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Today’s online interactions are all about convenience and efficiency, and acronyms are just one method used to avoid wasting time. For some people, this appears to come quite naturally; for others, however, fitting in with the complex world of social media terms is like learning another language! See below for a list of commonly used social media acronyms in translation: • AFAIK: As far as I know• AMA: Ask me anything• ASAP: As soon as possible• BRB: Be right back• BTAIM: Be that as it may•...

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Phishing Email Reported at UNB Know How to Spot a Scam

ITS

Posted: June 1, 2016 5:00:00 AM ADT

Category: General Interest , IT Security Alerts


The latest phishing scam reported at UNB is coming in the form of a Last WARNING email. In this case, an email is being sent to supposedly warn people of their last chance to pay off outstanding debt. The email advises that the amount owed must be transferred in full by a certain date in order to avoid an additional fee, and to see more information by clicking on an enclosed payment notice. A Warning Email is just one example of emails commonly used for phishing scams. You can never be too...

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Need to change your UNB password Here s how

ITS

Posted: May 26, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


It is highly recommended that you update your passwords regularly to ensure your accounts are as secure as possible; in fact, UNB requires you to change the password for your UNB IT services at least once every year. If you have received this notification and you’re unsure of how to update your password—or you simply forget from year to year—follow the instructions below. For students Go to: myUNB Portal -> eServices (in the launch menu) -> Computing For faculty/staff Go to: myUNB Portal ->...

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Don t let Fredericton construction slow you down learn how to avoid it

ITS

Posted: May 25, 2016 5:00:00 AM ADT

Category: General Interest , Our Community , Tips and Tricks


As much as we all appreciate the summer months, we know that—with the  beautiful, sunny days—there usually comes construction. Check out these helpful construction maps to avoid getting stuck in construction or caught off guard by detours this summer: - The UNB Fredericton Construction Map drops a pin wherever you can expect to find construction of any sort on campus. - The City of Fredericton’s 2016 Construction Map identifies the locations you may want to avoid around town and which ones...

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Malvertising Campaigns making you think twice before clicking website pop-ups

ITS

Posted: May 25, 2016 5:00:00 AM ADT

Category: IT Security , General Interest


Just like companies use popups and online advertisements to attract new customers, cybercriminals do the same, but with a catch – their well-crafted advertisements are infected with malware. This method of spreading malware allows cybercriminals to put in minimal work and still hit a large number of users that visit an infected webpage by clicking a pop-up. In one recent ‘malvertising’ campaign, several online casino websites were infected, with their pop-ups directing users to infected...

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Are you leaving yourself exposed on Facebook

ITS

Posted: May 19, 2016 5:00:00 AM ADT

Category: IT Security , General Interest


When was the last time you investigated your Facebook profile—or in social media terms, “creeped” yourself? For many people, Facebook is a way of keeping up with what is going on in other people’s lives; because of this, many of us are guilty of forgetting that our lives are also on display for others. Social media is more popular than ever and it is a very good idea to know that you have control over what parts of your life are on display for current and future employers, strangers,...

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Congratulations 2016 UNB Grads

ITS

Posted: May 19, 2016 5:00:00 AM ADT

Category: Events , Our Community , General Interest


This week marks UNB’s 187th Encaenia in Fredericton and 42nd Spring Convocation in Saint John – a chance to celebrate another year of excellent students who have earned their diplomas and are ready to begin working toward new goals. Among these successful graduates are four ITS student employees. We want to give a special congratulations to: Amir Alavi – Bachelor of Information Systems Kelsey LaPointe –Bachelor of Computer Science Thomas Kinnie – Bachelor of Business Administration Amanda...

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Some Easy Tips to Quickly Create More Storage Space on your iPhone iPad

ITS

Posted: May 19, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Have you ever received a pop up saying you don’t have enough space on your iPhone or iPad just as you were trying to download or install something? If so, this is for you! PC World has put together some methods to create space on your device without having to go through all of your old photos to see which memories simply won’t make the cut. Here are some of the tips you may find particularly helpful: You can delete your social apps and simply reinstall them (i.e. Facebook, snapchat, twitter,...

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5 Odd Questions with Samantha Gray

ITS

Posted: May 11, 2016 5:00:00 AM ADT

Category: General Interest


This month’s 5 Odd Questions features Samantha Gray—one of ITS’s newest student employees. We asked Sam what her role is at ITS: I am the Communications Assistant for this summer’s CO-OP term. I will be running the tidBiTS blog and updating the ITS website as well as helping out in the UNB Card Office or wherever else when needed. Sam’s 5 Odd Questions: 1. What is your favorite holiday and why?Definitely Christmas! I love the social atmosphere; everyone is always excited and friendly around...

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7 Keyboard Tricks that will Save You Dozens of Clicks Daily

ITS

Posted: May 11, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Many people are unaware of the keyboard shortcuts that are there for our convenience. Check out the list below for 7 keyboard tricks that will save you time and all of those annoying mouse clicks! For Windows Trick #1- Clicking to highlight everything can be really finicky for long texts; simply hold “Ctrl” and press “A” to select all.Trick #2- Hold “Ctrl” and press “C”  to copy any highlighted text/image.Trick #3- Hold “Ctrl” and press “X” to cut any highlighted text/image.Trick #4- Hold...

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Learn how to disable geotagging for photos on your mobile device

ITS

Posted: May 11, 2016 5:00:00 AM ADT

Category: IT Security , General Interest , Tips and Tricks


Did you know? Your device may tag photos taken with your mobile device with the location the photo was taken. This feature is called ‘geotagging’ and is available for both Android and Apple devices. When you are setting up your device for the first time, this setting can sometimes get overlooked. Geotagging uses your Wi-Fi, built-in GPS, and service provider’s cell-towers to pinpoint your location. When you take a photo, the GPS coordinates of where that photo was taken will be tagged to the...

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12 Tips to Stay Safe on Social Networks

ITS

Posted: May 5, 2016 5:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


As social networks like Facebook, Twitter, and Instagram look for new ways to connect people together using personal information, it’s important to know what personal details you should or shouldn’t be sharing to keep yourself safe. It’s more than just friends, family, friends of friends, or even the government you need to worry about snooping your social media profiles – many cybercriminals will use social networks as a starting point to gather information on you before launching their...

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ITS Help Desk now on Summer Hours

ITS

Posted: May 5, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


Now that the winter term is behind us, the ITS Help Desk located in the Harriet Irving Library (HIL) has switched to Summer Hours.  Having technical issues? Stop by the Help Desk from 8:00 am – 4:30 pm, Monday to Friday and 10:00 am – 4:30 pm on weekends and holidays from now until September. Unable to visit the Help Desk in person during those hours? No problem – Give them a call at 453-5199 or email helpdesk@unb.ca and provide as much detail as you can regarding the issue you’re having and...

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The latest UNB UCard news Visa Debit now accepted in UCard Online and more

ITS

Posted: May 5, 2016 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Great news – you can now use Visa Debit to make online deposits to you UCard Cash account!  The UNB Card Office has updated its payment processor for UCard Online and the UCard App so you can now use Visa Debit (along with Visa, MasterCard or Discover) for all your UCard Cash deposits. Soon Interac (debit cards) will also be available for online deposits to your UCard Cash account – we just have a bit more work to do before it’s ready for you. The next time you log in to UCard Online, you’ll...

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Design the next myUNB Portal Banner

ITS

Posted: April 28, 2016 5:00:00 AM ADT

Category: Our Community , General Interest , Design Desk


Looking for a fun and creative way to leave your mark on UNB? Why not break out your artistic side and create a new design for the myUNB Portal banner! ITS wants your help sprucing up the myUNB Portal banner with some new designs. From flowers and trees, to cityscapes, to fun and funky patterns, we want you to get creative and come up with something wonderful that all your fellow UNB’ers will enjoy. As long as your design meets our guidelines and is submitted by May 31, 2016, it will be...

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Sending a calendar item as an email attachment in Outlook

ITS

Posted: April 28, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Want to pass along an event that you have marked in your Outlook Calendar? You can send calendar items as email attachments to your friends, colleagues, and coworkers. What’s the difference between attaching a calendar item and creating an appointment with attendees? If you want to inform people of an event that is optional rather than mandatory to attend, sending a calendar item as an attachment is a great way to pass the event along. You can also use this method if you’re looking for a way...

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Superstore Student Discount changing on May 3 2016

ITS

Posted: April 21, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


[caption id="" align="alignright" width="280"] Atlantic Superstore (Smythe St.) - Google Maps Street View[/caption] Do you shop at the Atlantic Superstore? Their student discount program is changing and it may impact your purchases. Beginning Tuesday, May 3, 2016, all Atlantic Superstore locations will be changing their student discount from 10% off purchases to 10% extra PC Rewards Points (still on Tuesdays). Like always, you will need to show your valid UCard to receive the additional...

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5 Odd Questions with Chris Crawford

ITS

Posted: April 13, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


[caption id="" align="alignright" width="250"] Rocky - Chris's dog (nickgaines.com)[/caption] This month we bring you another edition of 5 Odd Questions, featuring Chris Crawford! We asked Chris what his role is in ITS: I am an Infrastructure Analyst/Technologist. I handle the cabling of the university, racking equipment, some switch maintenance and assist where I’m needed. Now for Chris’s 5 Odd Questions: 1. What chore do you absolutely hate doing? I’m not a huge fan of mopping...

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It s CRA Tax Scam Season

ITS

Posted: April 13, 2016 5:00:00 AM ADT

Category: IT Security Alerts , General Interest


No, the Canadian Revenue Agency (CRA) isn’t actually trying to scam you. Cybercriminals, however, will try to steal your information by posting as the CRA during Tax season. With the ability to file your taxes online, many Canadians are expecting to receive an email from the CRA informing them of their assessment. Cybercriminals use this opportunity to send fake emails that notify the receiver of a tax refund they can claim. The amount of the fake refund can range from $500 to $1000, which...

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UCard Cash end-of-term reminder

ITS

Posted: April 13, 2016 5:00:00 AM ADT

Category: Our Community , General Interest


Do you have UCard Cash left over from the winter term? Worried that it won’t carry over to next year? Don’t be! Your UCard Cash is yours to spend when you want to. Unlike Meal Plan Cash, any UCard Cash you have left over in April will still be there when you return to classes in September, ready to be used at the various “UCard Accepted Here” locations. Sticking around UNB this summer? Make sure to keep checking in for deals and discounts you can take advantage of when you pay with UCard...

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Have your UCard ready for exams

ITS

Posted: April 6, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


With the last day of classes on Thursday, April 7, it’s time to start thinking about what you’ll need for exams if you haven’t already. Aside from bringing a pen, paper and maybe a calculator to your exams, there’s something else you don’t want to leave at home – your UCard! Professors will check your UCard to ensure the right person is taking the right exam. If you need a new UCard, stop by the Card Office in the Student Union Building (room 106) and purchase a replacement for $15. This...

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Tips to secure your mobile device while travelling

ITS

Posted: April 6, 2016 5:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


[caption id="" align="alignright" width="250"] www.pcworld.com[/caption] Have you ever wondered who else may be using a public Wi-Fi while you’re connected? While travelling, touring a city, or visiting your favourite restaurant, your device may connect (even automatically) to a free, public Wi-Fi. Cybercriminals often monitor high-traffic public Wi-Fi’s and target devices with low security settings. Without certain precautions, your information, credentials, and device accessibility may...

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Are your Apple devices updated with the latest security patches

ITS

Posted: March 30, 2016 5:00:00 AM ADT

Category: General Interest , IT Security


In light of the recent cyberattacks hitting computers and mobile devices, Apple has released multiple security updates for iOS, OS X, Safari, Apple Watch, and Apple TV. These updates fix known vulnerabilities that cybercriminals could have taken advantage of to remotely access your devices. To ensure you have applied the latest updates, check your mobile device’s settings and visit the App Store for Mac OS X updates. For more information on Apple’s latest security updates, visit the...

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Find your perfect study space on campus

ITS

Posted: March 30, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , Our Community


The last day of classes are just over a week away. Have you found your study space yet for exams? [caption id="" align="alignright" width="260"] Red Room, HIL[/caption] Last year, we looked at a few spaces on both the Fredericton and Saint John campus that students may enjoy for group work or quiet study time. Check out our list below for study spaces and what they feature: Get your study session in before working out at the CURRIE CENTRE Everything you need in one spot at the IUC...

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Navigate through windows and full screen programs with ease

ITS

Posted: March 30, 2016 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Looking for an easier way to navigate through multiple full-screen windows open on your desktop? With a Windows PC, you can use Alt + Tab to bring individual windows or any open programs to the front and cycle through them by pressing Tab. If you’re using Mac, you can use Command + Tab to switch to your next most recently used app among any that are open. For individual windows, you can use Command + Shift-Tilde (~) to switch to the next most recent. For more keyboard shortcut tips, check...

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Find the latest online Easter Eggs

ITS

Posted: March 24, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Want to find Easter Eggs without leaving your computer? It’s easy! Many websites and software contain hidden surprises that are left there intentionally for users to stumble upon. These are called Easter Eggs. Get started on your own Easter Egg hunt with the hints below: 1. Search ‘Atari Breakout’ in Google Images and play the classic game with the images as the blocks. 2. On Buzzfeed.com, enter the Konami Code: Up, Up, Down, Down, Left, Right, Left, Right, B, A . Psst - try entering the...

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Learn more about Locky and how it can impact you

ITS

Posted: March 24, 2016 5:00:00 AM ADT

Category: IT Security , General Interest


With the recent waves of infected Word documents reaching users’ email inboxes, it’s time to understand what Locky is and how your devices and information can be affected. Locky is a widespread strain of ransomware that is infecting approximately 90 000 systems per day, typically by being disguised in a Word doc or .zip file. With the widespread attacks, it’s important to know how to prevent Locky from slipping onto your computer. KnowBe4 has some important tips you can follow to prevent...

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Organize your windows with ease

ITS

Posted: March 24, 2016 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , Our Community


Do you frequently have multiple windows open on your desktop and find yourself juggling through them? If you’re on a Windows PC, you can use the Windows key + arrow keys to snap and maximize whichever window you are currently working in. - Windows + Left or right: Snaps current window to either side of your monitor (If you have multiple monitors, you can press the arrow key again to snap it to the next monitor) - Windows + Up: Maximizes current window - Windows + Down: minimizes current...

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5 Odd Questions with Graeme Ellis

ITS

Posted: March 16, 2016 5:00:00 AM ADT

Category: General Interest , Our Community


[caption id="" align="alignright" width="225"] Stephen King - Twitter (@stephenking)[/caption] This month we’re bringing you another edition of tidBiTS’ 5 Odd Questions featuring Graeme Ellis. We asked Graeme what his role is at ITS: As a System Analyst in ITS, I do a number of varied tasks but my prime responsibility is making sure the backup systems are working and we can always count on restoring mail or data from them.  I also administer the printing environment as well as the UCard...

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How to change your default email font in Outlook

ITS

Posted: March 16, 2016 5:00:00 AM ADT

Category: Our Community , Tips and Tricks , General Interest


Want to update your email font in Microsoft Outlook to match the new UNB brand? You can easily change your default font for new messages by following these steps: 1. Click the File tab. 2. Click Options. 3. Click Mail. 4. Under Compose messages, click Stationery and Fonts. 5. On the Personal Stationery tab, under New mail messages, click Font. 6. On the Font tab, under Font, click the font that you want to use for all new messages. Note: Century Gothic is UNB’s official new font for...

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Windows 10 moves to Recommended Update

ITS

Posted: March 16, 2016 5:00:00 AM ADT

Category: General Interest


Have you received notifications on your personal computer to upgrade to Windows 10? Whether you’re ready to make the big switch from Windows 7 or 8.1 or not, it may be hard to ignore Windows 10 for much longer. Recently, Microsoft made Windows 10 a Recommended Update. What does this mean for you? If you have recommended updates turned on, Windows 10 may attempt to download and begin the upgrade automatically. You will also be prompted when the upgrade begins, to give you a chance of...

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Happy Pi Day

ITS

Posted: March 14, 2016 5:00:00 AM ADT

Category: General Interest , Geek Speak


If you haven’t heard, March 14 (3-14) Is Pi Day! To celebrate Pi Day, you can find out where your birth date, or any other significant date appears in Pi’s digits. Just visit Mypiday.com (powered by Wolfram) and enter any important date you wish, such as your birthday, in any format. The website will then search through all the digits in Pi until it finds the digits that match the date you entered, then tell you exactly where within all the digits of Pi your special number is located. From...

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Macs targeted by infected torrent websites

ITS

Posted: March 9, 2016 4:00:00 AM AST

Category: General Interest , IT Security Alerts


Over the past weekend (March 5 – 6), cybercriminals planted an infected torrent software on a website that specifically targeted Mac users. The software called Transmission, normally used to download files from Peer-to-Peer websites, was infected with ransomware that waited three days before locking the users’ files on Mac computers. This delayed strategy makes it harder to determine where the malware originates from. This recent attack left more than 6500 Mac computers at risk of being...

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Refresh your Email Signature with the New UNB Brand

ITS

Posted: March 9, 2016 4:00:00 AM AST

Category: Tips and Tricks , General Interest , Our Community


Have you recently received emails from UNB colleagues containing the new UNB email signature and logo and wondered how you can incorporate it into your own email? As part of the ‘Why UNB’ Rebranding project, a new email signature template is now available to all UNB faculty, staff and students so we can show our UNB pride in a strong, unified voice. To download the new UNB email signature, visit the UNB Marketing Templates page and follow the instructions for Email Signature. To learn more...

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Congratulations to the three lucky winners of ITS s Student Survey contest

ITS

Posted: March 3, 2016 4:00:00 AM AST

Category: Our Community , Events , IT Announcements , General Interest


ITS would like to say a big congratulations to Sarah (UNBF), Jeremy (UNBF) and Miranda (UNBSJ), the lucky winners of $50 UCard Cash through ITS’s Student Survey contest. These students were randomly selected from the over 800 survey entries we received. To all those students who completed the survey – thank you! ITS is committed to providing quality, efficient and friendly service. By completing the survey and providing your ideas on how we can improve our services, you will help us be...

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Email large files with UNB s Secure File Drop

ITS

Posted: March 3, 2016 4:00:00 AM AST

Category: Tips and Tricks , Our Community , General Interest


Do you have a large file that you need to send to a professor, colleague, or coworker, but it’s just too big to send through email? Many email services have a limit of 10-20MB. That is why UNB’s Secure File Drop is here to help. With a maximum size of 512 MB per file, File Drop allows you to send large files with ease. Not only do you have more space to work with, but File Drop is also secure. Your recipients will receive a notification in their myUNB Portal when they have a file waiting...

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How to find Email Headers in MS Outlook

ITS

Posted: March 3, 2016 4:00:00 AM AST

Category: IT Security , General Interest , Tips and Tricks


Are you trying to report a possible email phishing scam to the ITS Help Desk? You may be asked for the email headers for the phishing scam. What are email headers? Email headers provide information about an email, such as the sender, receiver and the subject line. Email headers can also identify information about the route the email has taken since its origin and how it finally ended up in your inbox. Emails that are continuously forwarded may have a very lengthy email header because it...

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Infected Word documents They re here and they re a serious threat

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: General Interest , IT Announcements , IT Security Alerts


Many experts have seen it as the inevitable when it comes to cyberattacks, but it is finally here. Ransomware-infected Word doc attachments are reaching users’ email inboxes and they’re difficult to recognize as being infected. The new malicious attack, dubbed “Locky”, tricks people twice to have their information held for ransom. First, they trick you into opening the word document. Secondly, they try to trick you into enabling Macros on the Word file. If you don’t already have Macros...

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ITS E-Waste Recycling Program featured in UNB s Green Review

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: Our Community , General Interest , Projects


ITS’s Martin Hann has recently been featured in UNB Sustainability’s newest initiative, The Green Review, for ITS’s E-Waste Recycling program. The Green Review highlights people and projects throughout UNB that make a difference by reducing UNB’s carbon footprint. ITS’s E-Waste Recycling Program recycles UNB-owned equipment by either reusing what is useful or transferring what isn’t to their partner, Computers for School, ensuring as little as possible ends up in the landfill. Check out...

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Protect your devices update Adobe Reader to the latest version

ITS

Posted: February 24, 2016 4:00:00 AM AST

Category: General Interest , IT Announcements , Tips and Tricks


Have you checked Adobe Reader for updates recently? Cyber attackers are targeting devices with outdated software and browser plugins such as Adobe Reader, by tricking users into connecting to web servers hosting exploit kits to steal information and ultimately infect the devices. It can simply be done by a user clicking a malicious link. What is an Exploit Kit? An exploit kit is a system that runs on web servers and identifies vulnerabilities in software when you’re connected to the...

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Looking for a quick way to talk to colleagues or classmates Skype for Business is your solution

ITS

Posted: February 19, 2016 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Need to hold a meeting, but can’t find any available rooms? Perhaps one of your group members are away from campus? UNB’s Skype for Business allows you to hold online meetings, complete with screen and file sharing, to make collaborating that much easier. You can use it to instant message, voice or video call anyone listed in the UNB directory, no matter where they are. Want to invite someone to the meeting from outside UNB? No problem. Attendees can quickly join the meeting by using a link...

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Phishers using new bait in the latest wave of attacks

ITS

Posted: February 19, 2016 4:00:00 AM AST

Category: Geek Speak , IT Security , General Interest , Tips and Tricks


Cybercriminals are using new methods to hide their phishy links. In the latest phishing attacks hitting UNB, the attackers used shortened URLs such as Goo.gl, tinyURL, and bit.ly to mask their malicious sites from users who hover over the false links to see their true destination. Shortened URLs are redirection services, used to make links much smaller, primarily for when you’re trying to reduce the number of characters for a social media post. Now, cybercriminals are using shortened URLs...

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Quick tip on saving Edited Word documents from email attachments

ITS

Posted: February 19, 2016 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Have you ever quickly saved an edited Word document that started out as an email attachment? You may have noticed it’s not in the usual places like My Documents, or even Downloads. Where did it go? Outlook and other email services may save your edited work in a hidden, temporary folder if you do not choose an alternate location to save. This can cause a lot of aggravation if you cannot find your work. How can you make sure this doesn’t happen? Before you begin making any changes to your...

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Google is fighting to protect you from deceptive download buttons

ITS

Posted: February 10, 2016 4:00:00 AM AST

Category: IT Security , General Interest


Have you ever been the victim of a false download button? They pop up anywhere and everywhere. If you’re on Google Chrome, then your internet browsing just got a bit safer. As of February 3, 2016, Google Chrome now warns you if you’re about to visit a webpage with known deceptive download buttons that are trying to trick you into clicking them. If you visit a webpage with a deceptive download button, or any form of social engineering, you will be redirected to Google Chrome’s red warning...

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Has your iPhone been repaired by a non-Apple Technician? You may be in trouble after newest iOS update

ITS

Posted: February 10, 2016 4:00:00 AM AST

Category: General Interest , IT Security , TechSpeak in Translation


Thousands of iPhone users are being hit with Error 53 after the newest iOS update was released, which checks if your iPhone 6’s Touch ID sensor correctly matches the device’s other components. If your home button has been replaced by a non-Apple certified technician, your iPhone will likely receive Error 53 when you try to install the latest iOS 9 update. Have you received this error and are looking now for a solution? Unfortunately, Apple doesn’t offer any real solution...

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5 Odd Questions Krista Dixon

ITS

Posted: February 4, 2016 4:00:00 AM AST

Category: General Interest , Our Community


This month’s edition of tidBiTS’ 5 Odd Questions features one of ITS’ newest members, Krista Dixon! We asked Krista what her role is in ITS: I am the new Director of Financial Operations Now, for her 5 Odd Questions: 1. What’s the strangest talent you have? I can make a bubble within a bubble with chewing gum, my five year old thinks it’s pretty amazing. And I can hit a mean softball. 2. If you could have any superpower, which would you choose? Hmmm, just one superpower… Superhuman...

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UNB making waves with Cyber Security strategy

ITS

Posted: February 4, 2016 4:00:00 AM AST

Category: Our Community , General Interest , IT Security , IT Announcements


[caption id="" align="alignright" width="350"] David Shipley, ITS Director of Strategic Initiatives[/caption] The internet is becoming an ever-increasing hostile environment for not just organizations, but people, too. More and more people are falling victim to phishing attacks, malware infections, and everything in between. UNB’s moves to address its cybersecurity risks through a new holistic strategy were recently highlighted in a story on IT World Canada. David Shipley, ITS’s Director...

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Get your printing done on campus with UNB Print Services

ITS

Posted: January 28, 2016 4:00:00 AM AST

Category: Our Community , General Interest


Do you need to print a project  for a class or group? What about materials for your department or faculty? UNB Print Services, located on the Fredericton campus in Marshall d’Avray Hall (room 106), is a one-stop shop for all your printing needs. They offer a wide range of products, from large format printing, to business cards, and everything in between. If you are a student, show your UCard on Wednesdays and receive 50% off black and white printing. From a faculty or department? You can...

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A clean desktop is an efficient desktop Get rid of the clutter on your Mac

ITS

Posted: January 27, 2016 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Did you know? If your Mac desktop is cluttered with rows upon rows of files, pictures, and programs it will actually slow down your Mac computer. iMore offers three easy tips on how to de-clutter your desktop. This will not only help your Mac perform better, but also make things easier to find. Do you have a Windows computer? Although Windows may not suffer on performance with a messy desktop, it still helps to be tidy. Here are a few tips and tricks to keep your files organized.

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Employee Payroll Scam hitting universities across North America

ITS

Posted: January 27, 2016 4:00:00 AM AST

Category: General Interest , Our Community , IT Security Alerts


An Employee Payroll email scam is once again hitting universities in Canada and the US, informing faculty and staff members of a change in their human resources status. An alert issued by the FBI in January of last year outlines what signs to look for to detect the scam email, as well as the consequences of falling for scams of this nature. Check it out. Have you received an email that is similar to this alert? Report it to the ITS Help Desk and delete it immediately. Protect Yourself....

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Most recent iOS update fixes public Wi-Fi vulnerability

ITS

Posted: January 27, 2016 4:00:00 AM AST

Category: General Interest , IT Security


If you haven’t updated your iOS device to 9.2.1, here’s one reason why you should. A vulnerability recently discovered by Skycure, allows attackers to setup public Wi-Fi’s and use them as a trap. When a user connects to the Wi-Fi and begins logging into services such as social media, or online banking while connected, the attacker is able to access the victim’s accounts. Now for the good news – with the release of 9.2.1, this vulnerability has been fixed! As such, those who haven’t updated...

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New Report warns of Malware infecting 1 3 of websites with stolen content

ITS

Posted: January 27, 2016 4:00:00 AM AST

Category: General Interest , Our Community , IT Security


A new study from Digital Citizens Alliance has reported that one in every three websites that distribute copyrighted material illegally are infected with malware. What is even more frightening is that that 45% of these infected websites only required a single page-visit from unsuspecting visitors for the malware to infect their computers. Malware found on these websites ranges from invasive toolbars to botnets, which create a network of infected computers used for various illegal...

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Microsoft no longer supporting Internet Explorer version 10 and older

ITS

Posted: January 21, 2016 4:00:00 AM AST

Category: TechSpeak in Translation , General Interest , IT Announcements


Are you running the latest version of Internet Explorer (IE) on your computer? If not, you’ll want to update soon. As of January 12, 2016, Microsoft officially ended support for IE version 10 and older . This means Microsoft no longer offers technical support or any security updates for older versions of IE, making them much more vulnerable to malware attacks. To check what version of Internet Explorer you are running, open IE and click the gear icon in the top right corner. At the bottom...

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The worst passwords of 2015 - Did yours make the list

ITS

Posted: January 21, 2016 4:00:00 AM AST

Category: General Interest , IT Security


Are you guilty of using ‘password’ or ‘123456’ as a password for something important? You’re not alone. A company that develops Password Management Software has released a list of the 25 worst passwords of 2015, with only a few new ones from the previous year. If your password is on the list, we recommend you change it ASAP! Visit CBC’s article to see the full list of 2015’s most common passwords. For more information on password protection, visit go.unb.ca/itsecurity . Protect Yourself....

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Tips to secure a new tablet

ITS

Posted: January 21, 2016 4:00:00 AM AST

Category: IT Security , Tips and Tricks , General Interest


Are you looking for tips to help secure that new tablet you received over the holidays? SANS Institute’s January edition OUCH! Article may be able to help. With 5 tips to securing your device upon setup, this month’s OUCH! Article is sure to help you make smart decisions on how to protect information on your tablet. In addition to learning how to secure your tablet, you will also learn how to keep your tablet secured in the long run. Get the full article here and start making smarter...

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Responsive new look for tidBiTS

ITS

Posted: January 6, 2016 4:00:00 AM AST

Category: General Interest , Design Desk , Our Community


TidBiTS received a facelift! Over the holidays, tidBiTS received a crisp new design so you can enjoy tidBiTS even more. If you’re on the go, visit tidBiTS on your mobile device and our blog will automatically resize to appropriately fit your screen, removing the hassle of trying to manually resize it yourself. Let us know what you think of our new look – send your feedback to tidbits@unb.ca.

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Value of a hacked Email Protect your Privacy

ITS

Posted: January 6, 2016 4:00:00 AM AST

Category: General Interest , IT Security


Have you ever wondered what a cybercriminal would do with your email if they ever hacked your account? With a hacked email, cybercriminals are able to also steal other accounts your email address is associated with, by requesting password resets. Using information found in your inbox, they can slip through basic authentication steps for websites like Facebook, Twitter, and other social network websites. It doesn’t stop there – cybercriminals can even use hacked email to gain access to...

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Can t find time to go shopping 12 tips to safely shop online

ITS

Posted: December 17, 2015 4:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Security


December 25 may be just around the corner, but many people are still shopping online for last minute gifts to avoid the rush in stores and have packages delivered right to their door. Unfortunately, scammers like to take advantage of this by advertising ‘too good to be true’ deals and fast shipping rates to lure people into their traps. The good news is, there are lots of tricks and clues to look for to help keep you safe while shopping online. Check out these 12 helpful tips from Global...

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Encrypt your iOS and Blackberry Backups

ITS

Posted: December 17, 2015 4:00:00 AM AST

Category: General Interest , IT Security , Tips and Tricks


A new breed of malware is targeting iOS and BlackBerry backup files by infecting the computer that holds the backups. The new malware uses a strategy called “Backstab” to steal unencrypted backup data for iOS and Blackberry devices that are saved on infected computers. To protect yourself from this type of cyberattack, make sure your mobile device’s data is properly backed up and encrypted by following the instructions below: How to back up your BlackBerry device How to back up your iOS...

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Happy Holidays from ITS

ITS

Posted: December 16, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


As the year draws to a close here at UNB, ITS would like to wish all students, faculty and staff happy holidays and a wonderful new year! Whether you’re settling down at home or travelling south to avoid the snow, why not take some time to look back on 2015 and enjoy some of the year’s greatest videos with Youtube Rewind. Like you, tidBiTS is also taking a break for the holidays, but we look forward to returning again in the New Year with more cyber security tips & tricks, the latest UNB IT...

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Have some free time over the Holidays Learn something new with Lynda com

ITS

Posted: December 10, 2015 4:00:00 AM AST

Category: General Interest , Our Community


Have you always wanted to learn a new skill, or brush up on an old one, but didn’t have time during the fall term? Get a free online seat for Lynda.com and keep your brain active over the holidays. UNB offers free online learning to students, faculty and staff through Lynda.com - Once your account is activate, you will have 24/7 access for two weeks to as many of the thousands of courses on lynda.com as you wish. Learn at your own pace and in your own space - sign up for lynda.com today.

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UNB s New Cyber Security Video will make you think twice before you click

ITS

Posted: December 10, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements , General Interest , IT Security


Did you know that sometimes all it takes for cyber criminals to get ahold of your personal information, like your credit card number and home address, is just one click? ITS recently worked with UNB Media Services to have a short video created to show just how easy it can be for cyber criminals to gain access to personal information, UNB data, and more. Check it out: [embedyt] http://www.youtube.com/watch?v=W3amGgNz06c[/embedyt] #UNBarmYourself – learn how to protect yourself, protect...

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Behind the Scenes of a Spear Phishing Attack

ITS

Posted: December 9, 2015 4:00:00 AM AST

Category: IT Security , General Interest


[caption id="" align="alignright" width="234"] Click the image to see the whole poster[/caption] Want to know how cyber criminals plan a spear phishing attack? It may come as a surprise, but months of planning can go into an attack. What’s even more troublesome is that it can takes months to undo or repair the damages caused by a successful attack. PhishMe, a Cyber Security company, has come up with eye-catching, informative posters to help spread awareness. See their “Timeline of a phish”...

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Make sure you aren t putting up recalled Christmas Lights for the holidays

ITS

Posted: December 9, 2015 4:00:00 AM AST

Category: Our Community , General Interest


An alert from Health Canada recently came out issuing recalls on a number of Christmas Lights with serious issues, such as overheating and fire hazards. These lights were available at Walmart, Loblaws, Dollarama, and other various retailers. Help keep you and your loved ones  safe this holiday season by making sure your Christmas lights are not on Health Canada’s list.

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RCMP Phone scam is a wakeup call you don t want to fall for

ITS

Posted: December 9, 2015 4:00:00 AM AST

Category: General Interest , IT Security Alerts


Scammers are calling people early in the day, or late at night, pretending to be the RCM and trying to trick you into forking over money to pay a fine or taxes. To push a sense of urgency, the scammers will even threaten to arrest you within 24 hours if the fine or taxes are not paid. Although this scam has been floating around since 2014, there are still variations being used today. To learn more about this telephone scam, including what to do if you’ve received a threatening call like...

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5 Odd Questions Ian MacMillan

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: General Interest , Our Community


This month's edition of tidBiTS' 5 Odd Questions features ITS' very own Ian MacMillan. We asked Ian what his role is in ITS: I’m a Web Services Analyst/Technologist, which is a long way of saying I help users build UNB websites with the CMS. Now, for Ian's 5 Odd Questions! 1. Do you have any holiday traditions for this time of the year? I'm a big believer in having a real tree. They're more expensive and more work, but I like supporting someone local and I feel like a real tree makes my...

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Exploit kit Angler used to hide malware onto webpages

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: General Interest , IT Security Alerts


An exploit kit used by cybercriminals is making waves again, infecting countless webpages and unsuspecting users who visit those pages. An exploit kit such as Angler is a toolkit used by cybercriminals by being injected into hacked websites. When the infected website is visited, the exploit kit will examine extensions, plugins, and add-ons used by that user and look for vulnerabilities to slip through the cracks. One of the key signs of an infected webpage is if a misleading dialogue box...

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Getting ready for Exams Book your study rooms today

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: Our Community , General Interest


Are you looking for a quiet room to study for exams with classmates? UNB libraries have study rooms available for booking throughout the year. Just visit the UNB Libraries website, and click Group Study Rooms in QuickLinks. From there, you can select a library under Book Online, pick your time slot and room number, and log in to book that room. Rooms can be booked for up to 2 hours at a time. Book yours today .

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TELUS Mobility Plans Exclusive for UNB Faculty and Staff

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Looking for a gift idea for yourself or a loved one? The UNB Mobility Centre may have a solution for you. TELUS offers two exclusive plans for UNB Faculty and Staff and their family members - one for those who wish to use their own device, and another for those who need a new device. These plans could save you money, or offer more features than what you might be able to get elsewhere. Learn more about these offers by visiting the UNB Mobility Centre website or by contacting UNB’s dedicated...

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Tis the season to shop online beware of more scams during the holidays

ITS

Posted: December 2, 2015 4:00:00 AM AST

Category: General Interest , IT Security , Our Community


Are you shopping from home this holiday season? Online prices may look like good deals, but watch out for the scams. If you’re looking for an item that isn’t available on popular online shopping websites or you’re just trying to find the best price, you may venture to unfamiliar sites that offer deals that seem too good to be true. Make sure you don’t hand over your credit card information to the wrong person – www.scamadviser.com can quickly analyze a website for you and provide details of...

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It s Black Friday at the Card Office

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: Our Community , General Interest


On Friday, November 27, the Card Office will be offering UCard merchandise at 30% off of our regular retail prices. This includes UCard lanyards, grippers and our popular smart wallets. If there is something that you have been eyeing or would like to purchase as a gift for someone, Friday is the perfect day to stop by and see what we have to offer. Payment can be made with cash, debit, credit, or even UCard Cash. For office hours and contact information, visit the UCard website.

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New phishing scam making waves at UNB pretending to be a faculty member

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: Our Community , IT Security Alerts , General Interest


A suspicious email has been spotted by UNB students, faculty and staff, pretending to be from a faculty or staff member on vacation who is stranded and in need of money urgently. In some cases, these emails come from fake email addresses disguised to look like legitimate emails from the faculty or staff member, while other times they are sent from actual UNB email accounts that have been hacked. Do not fall for this phishing email; do not respond or click any links, and delete the email...

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New Remote Access Tool being used maliciously on Android Windows and OS X

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: IT Security Alerts , General Interest


Cybercriminals are turning to a new remote access tool and using creative text messages to slip it onto unsuspecting users’ devices. Though the new software, called OmniRAT, can be used for legitimate purposes, it is also being used to spy on users and even hijack their Android, Windows, and Mac OS X devices. Users are receiving a text message telling them a multimedia message cannot be delivered directly to them because of the StageFright Vulnerability. Included in the text message is a...

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Students - what do you think of your UNB IT Services Complete a short survey and let us know

ITS

Posted: November 26, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest , Our Community


Do you use wireless, computer labs, the myUNB Portal, or other UNB IT services? ITS, in collaboration with Info-Tech Research Group, has developed a short survey for you to let us know what you think of the Technology Services we offer you at UNB. Give us your feedback and ideas on how we can make your IT services even better – take the survey now. Note: You will be asked to provide your name and email address at the beginning of the survey. Don’t worry - this information will only be used...

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5 Odd Questions Heather Brideau

ITS

Posted: November 19, 2015 4:00:00 AM AST

Category: Our Community , General Interest


[caption id="" align="alignright" width="300"] Great Barrier Reef in Australia[/caption] We ask Heather what her role in ITS is: I am a Client Support Analyst working at the Help Desk and the Level 1 for the Faculty of Business Administration. Now, for Heather’s 5 Odd Questions: 1. What is a talent we might not know about you? I love to sing!  I sang for the Pope in Saint John’s Nfld in the early 80’s. 2. If you were a character from Star Wars, who would you be and why? Umm I am not a...

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Avoid Copyright Infringement and Malware Stop downloading illegally

ITS

Posted: November 19, 2015 4:00:00 AM AST

Category: General Interest , Our Community , IT Security


When you illegally download music, movies, or even software on a UNB computer, you’re not just breaking the law and jeopardizing yourself and UNB – you’re also jeopardizing your device’s security. Many third party websites that offer software and media for free are also bundling those products with malicious software without you even knowing. Your “free” movie may cost you online credentials, steal money from your online banking or even lock you out of your device entirely. It’s not just...

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New Electronics Waste Management Program coming to New Brunswick in 2016

ITS

Posted: November 19, 2015 4:00:00 AM AST

Category: Our Community , General Interest


Are you wondering what to do with old electronics? Don’t want to put them in the garbage? Coming in the fall of 2016, the New Brunswick government will be starting an electronics recycling program to help prevent old electronics from ending up in the landfill. Once the program is in place, anyone in New Brunswick, regardless of where you are, will have a location to drop off old electronics to be recycled. This new program will be an extended producer responsibility program (EPR), meaning the...

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UCard Double Your Deposit Contest is BACK

ITS

Posted: November 19, 2015 4:00:00 AM AST

Category: Our Community , General Interest


Students - looking for a chance to win some money on your UCard? You're in luck. Double Your Deposit is back! Between November 16 and December 6, 2015, any student UCard holder who deposits money on their UCard will be automatically entered for a chance to double their deposit. During the contest, one random winner will be drawn each week (Monday to Sunday) to double their deposit up to a maximum of $50. The more frequently you make a deposit the better your chances of winning, so hurry and...

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Cybercriminals are phishing for your Apple ID

ITS

Posted: November 10, 2015 4:00:00 AM AST

Category: General Interest , IT Security Alerts


Have you received a suspicious email lately that looks like it came from Apple? Don’t be fooled by the “legitimate” Apple logos. A new phishing email is targeting Apple customers worldwide, with a message that notifies them of limitations that have been put onto their account as part of Apple’s security process. The message also ensures the recipient that “our aim is purely to protect you and your account” followed by a sense of urgency to provide information and resolve the issue as...

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Protect your computer from Malware and avoid the loss of data

ITS

Posted: November 10, 2015 4:00:00 AM AST

Category: General Interest , IT Security


One of the most destructive malicious software around is called ransomware – an infection that locks you out of your own files when it sneaks onto your computer. Once locked, it demands a ransom to be paid to regain access. If you choose not to pay the ransom, you will lose any files that are locked. One such ransomware is on the rise, targeting websites hosted on Linux operating systems. After it has slipped onto the machine that is hosting the website, the ransomware locks all webpages and...

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Reminder to students faculty and staff - UCard Cash does not expire at the end of the fall term

ITS

Posted: November 10, 2015 4:00:00 AM AST

Category: General Interest


With the end of term fast approaching, the Card Office would like to advise students, faculty and staff that funds in their  UCard Cash accounts will not expire at the end of fall term, 2015. Funds in this account will carry over to the New Year. If you are in a pinch and need some funds to get you through until the end of term, parents, friends and relatives can add money to your UCard with convenient online gift deposits. Just visit the UCard Website and click ‘Make a Gift Deposit’ at the...

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Check your VoIP voicemail from anywhere

ITS

Posted: November 5, 2015 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Need to access your VoIP voicemail, but aren’t at your desk? There are two ways you can do so with ease: Access your voicemail from another VoIP phone: Dial the last four digits of your VoIP phone number. Wait for it to go to voicemail, then press the ( * ) key and enter your PIN. Access your voicemail from off-campus: Dial your 7 digit VoIP phone number. Wait for it to go to voicemail, then press the ( * ) key and enter your PIN. For more How-To’s with VoIP, visit ITS’s How-To Instructions...

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Cyber Criminals finding new ways to slip malware on to apps for iPhones and iPads

ITS

Posted: November 5, 2015 4:00:00 AM AST

Category: General Interest , IT Security


iPhones and iPads may be known for being more secure than Androids, but that doesn’t mean they are 100% safe from security threats. Although Apple has a very strict process that applications must pass before being published to the App Store, cyber criminals are continuously developing new methods to slip through the security cracks. Just recently, CBC reported that developers based in China, were tricked into using malware infected code on apps such as WeChat, CamCard, and WinZip, which...

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Get the latest tidBiTS right from the myUNB Portal

ITS

Posted: November 5, 2015 4:00:00 AM AST

Category: General Interest , Our Community


Did you know? You can catch the latest tidBITS in the myUNB Portal. In the News block, click the TIDBITS tab to see the latest posts. By clicking on the title of a post, you can see the first part of the article. Click Continue Reading to see the full story. Want to get notified as soon as tidBiTS is posted? You can subscribe to the tidBiTS RSS feed in IE and Firefox. Simply click the Blog Entries button in the bottom right corner of the tidBiTS home page and select the Subscribe option. This...

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Fake Email being sent to UNB students faculty and staff claiming to come from the Microsoft Outlook Team

ITS

Posted: November 2, 2015 4:00:00 AM AST

Category: IT Security Alerts , General Interest , IT Announcements


Recently there was a phishing email sent to UNB students, faculty, and staff notifying them of a change in their calendar, pretending to be sent from the Microsoft Outlook Team. If you have received an email like this with a request to click a link within the email, please do not respond or click any links and delete the email immediately. This is a phishing attempt to steal your information, such as your UNB credentials. If you responded to a phishing attempt and gave out your UNB username...

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Finish off Cyber Security Awareness Month by taking UNB s free online course

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: IT Security , IT Announcements , General Interest


Cyber Security Awareness Month might be drawing to a close, but that doesn’t mean we should stop learning about cybersecurity threats and how to protect ourselves, our stuff and UNB from them. That’s where UNB’s Cyber Security Awareness Course can help. Available to all faculty, staff and students for free through D2L Brightspace, UNB’s Cyber Security Awareness Course takes less than an hour to complete and covers everything from data protection, to phishing attacks, to how to identify a...

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Make your own Pumpkin Carving Template

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Looking for something new and fun to carve in your pumpkin this Halloween, but can’t find the template you’re looking for in stores? Make your own with ease. Using any basic image editing program, you can create your own pumpkin carving template thanks to these seven easy steps from the WikiHow Guide. Looking for something a little more advanced? If you have Photoshop, you can turn an image with greater detail into a template. Learn how with HowToGeek. Happy Halloween!

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Stay safe while connected to a Public Wi-Fi Hot Spot

ITS

Posted: October 29, 2015 5:00:00 AM ADT

Category: IT Security , General Interest


Have you ever used public Wi-Fi in hotels, restaurants, airports, or even in major cities? These hotspots are an easy way to connect to the internet when in a rush, but they aren’t just convenient for the daily city dweller – they’re also convenient for cybercriminals looking to steal personal information from unsuspecting users. Public Wi-Fi’s allow anyone to connect to them and without the right protection, your device could be accessed by anyone else on the Wi-Fi. Fortunately,...

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Is Microsoft Office on your wish list Download it for FREE from UNB

ITS

Posted: October 22, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Are you in need of the Microsoft Office Suite (Word, Excel, etc.) and considering downloading it illegally to save yourself some money?  Avoid the risks – students, faculty, and staff can download the full Microsoft Office Suite from UNB, for free! Download the full suite now. Why is downloading software illegally such a big risk? Not only is it against the law, there is also a very good chance you’re going to get more than what you asked for. Malicious software hides in free software,...

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Protect Your Stuff - Mobile Security more important than ever

ITS

Posted: October 22, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , Our Community


Cybercriminals are relentlessly targeting people’s mobile devices – and they’re using new ways to do it. Although manufacturers are making sure their devices are airtight from cyberattacks, vulnerabilities are found that allow criminals to squeeze through the gaps. Below are 5 ways that you can close the gap and protect your device from cyberattacks. Use a password! Smart phones come preloaded with password protection features, and using one can protect your information in the event of...

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5 Odd Questions Rob MacDonald

ITS

Posted: October 7, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


5 Odd Questions: Rob MacDonald This month’s edition of 5 Odd Questions is here, and we are featuring ITS’ Rob MacDonald. We asked Rob what his role is in ITS: My role within ITS is a Systems Analyst. Now, for the 5 Odd Questions: 1) What was your favourite food as a child, and is it still your favourite food? I loved lobster as a child and would still step over my own mother to get some today. 2) If you could be any fictional character, who would you choose? Bender from Futurama. 3) What is...

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Can you spot a phishing email Take the quiz and find out

ITS

Posted: October 7, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , Our Community


Want to test your cyber security skills? Take the free online quiz and find out how well you can spot a phishing email. Phishing scams come in all shapes and sizes and don’t only use emails to try to trick you. Cybercriminals will use text messaging and even phone calls to try and get you to give out your personal information. Falling for one of these scams doesn’t just impact yourself, it can also affect your friends, family, and even coworkers. If malicious software finds its way onto...

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Get the UNB App - add more convenience to your busy lifestyle

ITS

Posted: October 7, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Get the UNB App and stay connected with your class schedule, exam schedule, news, and event calendar everywhere you go. You can even access the myUNB Portal right from the UNB App. Download the UNB App on Android or Apple and free up time in your day.

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Spear phishing Have you heard of these targeted attacks

ITS

Posted: October 7, 2015 5:00:00 AM ADT

Category: Our Community , IT Security , General Interest


Phishers are always creating new attempts to steal critical information that could put you in jeopardy. One of the more serious forms of phishing is a spear phishing email which is a socially engineered email that specifically targets an individual. The sender pretends to be someone of authority and makes a request to be completed with urgency, encouraging the unsuspecting individual to skip authentication steps or regular procedures when performing tasks such as money transfers. How can...

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Shedding light on a growing concern for Higher Education in North America- Cyberattacks

ITS

Posted: October 1, 2015 5:00:00 AM ADT

Category: Our Community , IT Security , General Interest


UNB has helped kick off National Cyber Security Awareness Month in both Canada and the U.S. with a column by ITS’ David Shipley on the cyber siege of universities and colleges in North America. In his article, David highlighted several major higher ed cyberattacks, including one which caused Penn State University’s entire Engineering School to be taken offline, followed by a similar attack on University of Virginia. Why are these institutions, along with many others across North America,...

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Don t get caught off guard by auto-playing videos again

ITS

Posted: September 30, 2015 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Have you ever visited a website while in a quiet space, and suddenly a video started playing loudly, disrupting not only you but also everyone around you? Prevent this from every happening again, by turning off the auto-play feature on your web browser. Instructions for Google Chrome: Type "chrome://chrome/settings/content" into the URL bar. Scroll down to the plug-in section. Select "Let me choose when to run plugin content". Instructions for Mozilla Firefox: Type "about:config" into the...

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Protect yourself Protect your stuff Protect UNB - October is National Cyber Security Awareness Month

ITS

Posted: September 30, 2015 5:00:00 AM ADT

Category: IT Security , General Interest


On October 1, ITS is launching a Cyber Security Awareness Campaign in conjunction with National Cyber Security Awareness Month to help protect students, faculty, staff, and the university as a whole from cyber threats. What can you do to help keep yourself, your stuff, and UNB safe? Take UNB’s IT Security Awareness Course in Desire2Learn (D2L). Stay informed about the latest cyber security threats, news & tips at go.unb.ca/itsecurity. Make sure your devices and software are always...

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UCard Photo Upload Take your perfect UCard Selfie from home and submit it online

ITS

Posted: September 30, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Announcements


Are you still without a UCard because you’re worried your photo won’t turn out well? With UCard Photo Upload, you can submit your photo from home and take as many selfies as you want until you get that perfect shot.  Once you receive an email saying your photo is approved and printed, you can pick it up any time at the UNB Card Office. Just present your government-issued photo ID to receive your UCard. Already have a UCard but want a new picture? No problem – you can still submit a photo...

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Need a group study space UNB Libraries have Group Study Rooms waiting for you

ITS

Posted: September 24, 2015 5:00:00 AM ADT

Category: IT Announcements , Our Community , General Interest


Time to start thinking about group study sessions for tests and big projects? Book a study room online through the UNB Libraries website. Next to Quick Links, click Group Study Rooms and select which library you would like to book a room in. Then, in the table that appears, you can easily locate an available room and book it for up to 2 hours.  No rooms available? Use UNB’s Skype for Business and hold your meeting completely online with voice and video chat! You can also use Skype for...

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Take extra security steps to protect your Android device

ITS

Posted: September 24, 2015 5:00:00 AM ADT

Category: IT Security , Geek Speak , General Interest


A recent article by CBS News has announced that malware targeting Android devices is still on the rise, with dangerous vulnerabilities being discovered and jeopardizing millions of devices. Since the recent discovery of the Stagefright vulnerability, manufacturers have been working  quickly to find solutions to ensure Android devices are safe and secure; however,  cyber criminals continue to hunt for new, discrete ways to steal information from users by cracking into their devices. Why are...

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Turn any space into a computer lab with UNB s Virtual Lab

ITS

Posted: September 23, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Need to finish up a lab assignment that requires the use of specialized lab software like ArcGIS, Minitab, Geomatica, or SPSS, but don’t want to make the trip to campus just to work in a computer lab? UNB Virtual Lab is the solution for you. Accessed through the myUNB Portal, UNB Virtual Lab allows students to access and use lab programs such as ArcGIS, Minitab, Geomatica and SPSS, from anywhere, on any device, just as if they were in a computer lab on campus. Any work you save within...

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5 Odd Questions Melissa Akerley-Meadows

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


This month’s 5 Odd Questions is here, featuring Melissa Akerley-Meadows! We asked Melissa what her role is at ITS: My role is Senior Business Analyst. 1. What is your favourite meal to order at a restaurant? At the Keg Restaurant (anywhere) – Mushrooms Neptune as an appetizer followed by Teriyaki steak (medium) with twice baked potato and a nice glass of Merlot. 2. Do you prefer camping or staying in a hotel? My camping days are over – definitely staying in a hotel.  I’ve had one too many...

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Manage your UCard on the go with the UCard App

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Looking for an easier way to keep an eye on your UCard Cash spending? Get the UCard App for your mobile device and manage your UCard while on the go: Download and install the app from your device's app store ( Apple | Android ) Search and select the University of New Brunswick. Enter your UNB login ID and password to access your UCard account. If you already have a payment method set up with UCard Online, you can use the App to add money with just a tap. Lost your UCard? The app also allows...

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New Infographic to help Celebrate our Success

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


From reaching 1 million dollars in savings so far as a result of VoIP, to increasing the capacity and efficiency of our Data Centre through the Data Centre Renovation Project, ITS has been very busy over the past few years improving the efficiency and quality of IT services at UNB. How much have we improved? Check out our new Infographic with just a few of our recent technical achievements.

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Switch from Android to Apple with ease on iOS 9

ITS

Posted: September 17, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Making the big switch from Android to iPhone? With Apple’s launch of iOS 9, it’s about to get a whole lot easier. Apple has launched the Move to iOS app on Google Play Store at the same time as the iOS 9 launch. With this app, new Apple users can seamlessly transfer their contacts, message history, calendar, pictures, and videos from their old Android device. Learn more about the Move to iOS app and what’s new with iOS 9. Switching from Apple to Android instead? Google has you covered! Learn...

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Forgot your UNB Password We can help

ITS

Posted: September 3, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Forgot your UNB password over the summer break? Don’t worry – resetting your password only takes a minute. Just visit the ITS website (www.unb.ca/its) and click the Forgot my Password! tab to get started. You will need your UNB ID number, Login ID, and your birth date to reset your password, so be sure to have these handy. Not sure what your UNB login ID is? Contact the  ITS Help Desk and they’ll let you know. Need help creating a strong password? Microsoft has some handy tips you can...

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More than 1 2 Billion in losses from email scams worldwide from October 2013 to August 2015 reported by FBI

ITS

Posted: September 3, 2015 5:00:00 AM ADT

Category: IT Announcements , IT Security , General Interest


If you have ever wondered how much money online scammers are making, just look at the FBI’s most recent estimates - In just less than two years, criminals have caused more than $1.2 billion (US) in losses to businesses worldwide. Using a method of social engineering known as masquerading, scammers are impersonating company executives or outside vendors to request money e-transfers. In many cases they’ll send emails that look like they’re coming from a president, vice-president or other...

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The new term is just around the corner Are your UNB IT Services ready

ITS

Posted: September 3, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


Are you new to UNB and looking to get a jump start on setting up your IT Services before the start of classes? Visit ITS’s Welcome to UNB! page and discover the basics: Need help setting up UNB Wireless, Printing, and your UNB email on your various devices? We provide easy to follow instructions to get you started. Find out where to go for your UCard (UNB Photo ID) and learn about the unique features it offers to students, faculty, and staff. Learn about the UNB App, and stay up-to-date...

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Get your UCard Student Validation stickers now

ITS

Posted: August 26, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


Are you looking to get a jumpstart on the upcoming school year? Visit the UNB Card Office (UNBF) or Security & Traffic Office (UNBSJ) to receive your new 2015-2016 validation sticker before September and take advantage of student services and discounts on and off campus before the new term begins. Haven’t paid your tuition for the new school year yet? No problem! As long as you’re registered for courses in the Fall Term, you can get your validation sticker. Visit us today and beat the rush...

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Prevent your computer from feeling under the weather due to malware

ITS

Posted: August 26, 2015 5:00:00 AM ADT

Category: General Interest , IT Security


A recent trend of malicious attacks is on the rise, silently hijacking computers just by visiting a website, or clicking advertisements hosted by certain networks. What started out as visitors being infected with malware by visiting www.weather.com and other websites that received advertisements hosted by AdSpirit.de, has now developed into several advertising networks being hit, impacting more websites, including Yahoo, Drudge, Wunderground and more. These malicious attacks use old...

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Print anywhere on campus from your mobile device

ITS

Posted: August 26, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Running late to a meeting or class and realized you forgot to print out a copy of your notes or assignment? Print on the go, with UNB’s myPrint. If you’ve got your document on your laptop or other mobile device, you can print to any UNB lab printer on campus and pick up your document as you pass by*. It’s as simple as following these 4 easy steps: Log in to the myUNB Portal Click or tap myPrint from the Launch menu Select Choose file to upload the file you want to print, click or tap...

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Users on dating site catching more than just fish

ITS

Posted: August 26, 2015 5:00:00 AM ADT

Category: General Interest , IT Security


With the recent hack of an Adult Dating website that led to millions of users’ account information being released, it may be a good time for other dating websites to re-evaluate their level of security. Let’s start with Plenty of Fish (POF), whose users also recently came under attack in a different way – through third party advertisements on the POF website. Recent visitors to www.pof.com may be sent elsewhere if an ad is clicked, which takes them to a malicious site that installs malware...

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Display images in MS Excel 2013

ITS

Posted: August 20, 2015 5:00:00 AM ADT

Category: Design Desk , General Interest


Looking for new ways to add images to your data in MS Excel 2013? You can prevent your data from appearing too cluttered by having images appear only when your mouse hovers over the cell that contains them. Just following these 6 six easy steps to learn how. Freshen up your Excel worksheets and present data even easier with images.

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Order your department s print materials at UNB s Print Services now Beat the Fall Rush

ITS

Posted: August 20, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Want to get a head start on your print materials for the fall term? UNB Print Services, located in Marshall d’Avray Hall, Room 106, offers a host of printed solutions to fit  your needs. Did we mention you save the tax when you pay with a departmental account number? Print Services also offers a wide array of large format print solutions up to 64 inches wide, including banners and banner stands, wall vinyl applications, corex, foam-core and even laminating. Print Services is proud to be...

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Record your journeys with Microsoft s Hyperlapse

ITS

Posted: August 20, 2015 5:00:00 AM ADT

Category: General Interest


Are you looking for an easy way to record videos with hyperlapse on your Android device? Microsoft has the app for you! Now available for Android devices, Microsoft Hyperlapse lets you record long (or short) journeys in the form of a smooth, high-speed video to share with your friends and family. The app removes shaky frames and stabilizes your video so when it is sped up, it still looks smooth and seamless. Experience just how powerful Microsoft Hyperlapse really is by watching Microsoft’s...

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5 Odd Questions Katherine Hall

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


This month’s 5 Odd Questions is featuring Katherine Hall. We first asked Katherine what her role is in ITS: I am a developer Now, for the 5 Odd Questions! 1. What does a perfect day look like to you? A perfect day is always sunny and warm! I love the chance to be outside relaxing in a hammock, or by the beach. 2. If you could travel anywhere, where would you go? I would love to visit the Galapagos Islands – the birthplace of some of Darwin’s theories! The islands are beautiful and the...

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New Photocopiers coming to UNB this fall

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


ITS is excited to announce that this fall, UNB will be replacing all Ricoh photocopiers on campus with new, All-in-One photocopiers from Konica Minolta.  Why are we doing this? This 5-year agreement with Konica Minolta will not only provide UNB with photocopiers that are multi-functioning (print/copy/scan/fax), but also easy to use and will reduce costs for the university. Additionally, a new, streamlined photocopier billing administration process is also being developed to help improve...

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Update your Android Device to prevent the StageFright vulnerability from affecting you

ITS

Posted: August 13, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements


With millions of devices at risk due to StageFright, phone manufacturers are working quickly to create software updates that will protect devices from this threat. Many of these updates are already available, while others are scheduled to be released in the coming weeks. Eager to find out if there is an update available yet for your Android? TELUS has a forum that lists the target release date for the update for most Android device types, from the LG Nexus 4 to the Samsung Galaxy S6. Check...

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Windows 10 What you need to know before installing on your Home computer

ITS

Posted: August 6, 2015 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Are you thinking about upgrading to Windows 10 on your home computer? Here’s what you need to know about Wi-Fi Sense, one of Windows 10’s newest features. What is Wi-Fi Sense? Wi-Fi Sense shares an encrypted version of your Wi-Fi password with your contacts from Skype, Outlook, and even Facebook when they try to connect to your network. Wi-Fi Sense will prompt you when you first connect to a password-protected network if you want to share access. Opt out at this stage to avoid sending your...

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Need to send a mass email Here are a few things you need to know

ITS

Posted: July 29, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Have you ever tried to send a mass email from your UNB email account that didn’t seem to go through? Or do you have to send a mass email in the near future but aren’t quite sure how to go about doing so? The Canadian Anti-Spam Legislation (CASL) prohibits commercial and spam email being sent to individuals who have not express consent, making it difficult to send a mass email without being flagged as spam.  In addition to legal concerns, these protections are in place to discourage cyber...

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Share files safely and securely with UNB s Secure File Drop

ITS

Posted: July 29, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Need to send a file to a colleague, but it’s just too big for email? Or maybe someone you know needs to a send file to you from off campus? UNB Secure File Drop is your solution! It takes just 3 easy steps to send files up to 512 MB in size to your recipient(s). Once sent, your recipient will receive an email as well as a message in the Notification Box in their myUNB Portal letting them know there’s a file waiting for them. They will then have up to 7 days to retrieve the file before it is...

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What is eduroam Learn about UNB s involvement

ITS

Posted: July 29, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


As a proud member of CANARIE’s Canadian Access Federation (CAF), UNB students, faculty and staff are able to access eduroam, a free, secure wi-fi network, at over 80 institutes across Canada simply using their UNB Login Credentials. Have you been to a conference at another university and wasn’t sure if Wi-Fi would be available? Next time you can plan ahead and check if they are a member of CAF. If so, you can eliminate the inconvenience of requesting Wi-Fi access as a Guest. Find out where...

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15 tons of E-Waste recycled by UNBSJ since 2010

ITS

Posted: July 22, 2015 5:00:00 AM ADT

Category: IT Announcements , Our Community , General Interest


Since November 2010, UNBSJ has been partnered with Atlantic E-Waste Solutions (AES) and recycled approximately 15 tons of computer equipment from the UNB Saint John campus. AES has in turn been able to recycle roughly 85% of that material, leaving only approximately 15% to end up in landfill. How do you get your old UNB-owned equipment recycled? It’s as simple as contacting the UNBSJ PCS group and, depending on the situation, either bringing your equipment to them, or having them pick it up...

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Received a call from an unfamiliar number Google can help

ITS

Posted: July 22, 2015 5:00:00 AM ADT

Category: General Interest


Have you ever received a phone call from a number you didn’t recognize, and they didn’t leave a message? Not sure if you should call back or answer if they call again? Use Google to find out who or where the number is calling from. Just type in the full phone number including the area code, and Google will display as much information as is available for that phone number. If the phone number comes from an organization, or if it’s a publicly listed number, such as those in the phonebook,...

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Scammers threaten of jail time if victims don t pay unsuspecting bill or tax with pre-paid visas

ITS

Posted: July 22, 2015 5:00:00 AM ADT

Category: General Interest


Scammers are at it again, this time posing as the “tax man” or even a police officer, calling and threatening victims to pay a bill, or face jail time. As an added twist, the fraudsters only accept payment from pre-paid visas, making it quick and easy for them to steal money from unsuspecting victims. Just how ruthless are these scammers? Some will pretend to be a police officer and tell you a loved one has been in a car accident, demanding you pay a fine for negligence or face jail time....

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5 Odd Questions Annalee Brewer

ITS

Posted: July 15, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


This week we are bringing you July’s edition of 5 Odd Questions featuring Annalee Brewer. We asked Annalee what her role is in ITS: I provide IT Accesses for new employees as well as specialized access for all staff and faculty. Now, for the 5 Odd Questions! 1. If you could learn to do anything, what would it be? I’d love to learn to read my husband’s mind - apparently I’m supposed to know what he’s thinking all the time anyway. 2. What do you miss most about being a kid? Eating whatever I...

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Spear-phishing email scam targeting University employees with payroll scam

ITS

Posted: July 15, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest , IT Security


A new spear-phishing email scam is on the rise, specifically targeting university employees. With the use of sophisticated, legitimate-looking emails and webpages, scammers are posing as university HR departments, requesting you to log in to a fake HR website to identify a change in your employee status. Once they have your login information, the scammers then use it to access your account and change your direct deposit banking information, which could result in theft of your next paycheck....

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Build on your ideas with the NEW Master of Technology Management Entrepreneurship Program at UNB starting this fall

ITS

Posted: July 8, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Do you have an Entrepreneurial spirit and big ideas in technology? UNB’s new Master of Technology Management & Entrepreneurship (MTME) Program could be for you. Available as of September 2015, the MTME program will provide students with the tools they need to pursue ideas or even start a technology-based venture. This one year program offers unique courses such as Managing IT Projects, Quality Management, and Product Design & Development. Check out local startups that have benefitted from...

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Prevent theft of your data Encrypt your USB Drives

ITS

Posted: July 8, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , IT Security , Our Community


Using a USB drive to transport large amounts of sensitive information is still very common today, even with the many ways we can upload and share data online. Not only that, people also use USB drives to run applications, and as a way to lock their PC. But what happens to your data if your USB drive gets lost, or worse, stolen? In many cases, your information will remain on the USB drive, vulnerable and easily accessible to whoever’s hands it ends up in. To help keep your data safe, you can...

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Don t miss important texts when switching from iPhone to Android

ITS

Posted: July 2, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


If you’re planning a switch from iPhone to Android, you may experience some issues with sending and receiving text messages. To avoid this speedbump, we have a couple tips that may work for you: If you used iMessage on your former iPhone, you can de-register iMessage to ensure incoming text messages are not sent via iMessage. This may take up to 4 hours before your text messaging works correctly. If you still have your iPhone, you can also put your SIM card back in the iPhone and turn off...

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Narrow down your search for your ideal device with Product Chart

ITS

Posted: July 2, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Are you in need of a new laptop, tablet or Smartphone, or simply looking to upgrade your current one? Product Chart is a great way to compare different devices and filter through their various features until you’ve found exactly what you’re looking for. Whether you want a device with certain screen size, a lot of RAM, or of a particular brand, just use the menu bar on the left hand side of the website to narrow down your search and find the device that’s right for you. Give Product Chart a try.

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PayPal Users beware New Phishing email on the rise

ITS

Posted: July 2, 2015 5:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


If you’re a frequent user of PayPal, don’t get fooled by the latest phishing email circulating people’s inbox. A new phishing email, claiming to be from PayPal, states that your account has seen unusual activity and requests you to log in and update your credit card information. It doesn’t end there. The email also has a description at the bottom about how to identify fake emails. With plenty of links to click that all feature PayPal in the name, someone in a rush could overlook the red flags...

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Congratulations to UNB for the Success of the CANHEIT 2015 Conference and Winning a CUCCIO Award

ITS

Posted: June 24, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Events , Our Community


Last week UNB ITS hosted CANHEIT 2015 and it was a huge success! Thanks to the many volunteers from ITS along with support from UNB Conference Services, we were able to host this year’s CANHEIT conference which brought together hundreds of Higher Ed. IT professionals from coast to coast. The sessions during the day provided our attendees the perfect way to learn and share experiences, but the fun didn’t stop when the sun went down. Social events kept the conference lively throughout the...

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Ruthless new ransomware hits Android users

ITS

Posted: June 24, 2015 5:00:00 AM ADT

Category: IT Security , General Interest


Do you use your smartphone like a computer and check emails, download files, and even just browse the web? Make sure you’ve got protection. With more and more malicious software spreading across the internet and creeping into mobile devices around the world, it’s more important than ever before to be aware of how malware could impact not just your device, but your personal information stored on your device. A new ransomware is on the rise, and it’s a ruthless one. Posing as an Adobe Flash...

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Take an Online course this summer

ITS

Posted: June 24, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Are you looking to extend your knowledge in your field of study, or want to discover something new, but you can’t afford to take time off work to go to class? The College of Extended Learning (CEL) has it all! CEL has many UNB courses to choose from that you can do online. Courses offered can go towards certifications, diplomas of different levels, and unique programs. With varying course completion times, you can find something that fits in your busy schedule. For more information, visit the...

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CANHEIT 2015 Conference coming to UNB next week

ITS

Posted: June 11, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


ITS, in collaboration with UNB Conference Services, is excited to be hosting CANHEIT 2015 next week on the UNB Fredericton campus. CANHEIT (Canadian Higher Education IT) is Canada’s only national conference focusing on IT issues and trends in Canadian universities and colleges. With the theme of Keep Calm and Power Up, this year’s conference is bringing together over 300 IT professionals, vendors, and guests for insightful sessions, awesome social events, inspiring keynotes, and more. Many...

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HotSpot Parking nominated for 100 000 Award

ITS

Posted: June 11, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Have you feared getting a parking ticket when trying to park downtown because you forgot to get change for the meter? Phillip Curley is a local entrepreneur and UNB Graduate. He has been tackling this very challenge for drivers and retailers to bring a more comfortable setting for parking in Fredericton’s downtown core, with the creation of HotSpot Parking. Phillip ran a pilot on select parking meters in the downtown core that ended on March 31, 2015. Drivers were able to park at designated...

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Just when you thought Malware couldn t get any worse Watch out for Crimeware

ITS

Posted: June 10, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , Our Community


Malicious software can come in all shapes and forms, but the most dangerous form is Crimeware. What is Crimeware? Crimeware is malicious software designed to expressly perform illegal online activities, typically implemented by organized crime. The latest from this category is a Trojan Horse known as Zeus or Zbot, that attempts to steal any confidential information from compromised machines. If your computer becomes compromised from visiting sites infected with malware or unintentionally...

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Lynda com Your one-stop shop for learning new skills

ITS

Posted: June 3, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Have some downtime this summer? Learn something new with Lynda.com. An award winning provider of online video-based training, Lynda.com gives you access to thousands of video courses on various software, design, animation, and so much more. Not sure if Lynda.com is right for you? Take a course for a test drive and if you like what you see, you can reserve your free online seat today through UNB by emailing learnIT@unb.ca . 

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A handy resource to help you avoid construction on the UNB Fredericton campus

ITS

Posted: May 27, 2015 5:00:00 AM ADT

Category: General Interest


It’s that time of year again, when bull dozers, dump trucks and construction crews are hard at work  all over the city and campus. Did you know there’s an easy way to avoid construction sites during your daily commute to UNB? Check out the UNB Construction map, which drops a pin wherever there is construction happening on the Fredericton campus. Do you see a pin on the way, or at your destination? Click on it and read the description to learn more about the current construction project to...

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Congratulations UNB Grads of 2015

ITS

Posted: May 27, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Happy #UNBgrad week! This week we celebrate with the many students who have completed their degrees and have the privilege of walking across the stage to receive their diplomas during the 186th Encaenia in Fredericton and 41st Spring Convocation in Saint John. Among this year’s graduates are five of ITS’s own employees who will be graduating from their respective programs. Congratulations to: Amy Urquhart (Bachelor of Education in Adult Education) - Amy has been with ITS for almost 7 years,...

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Connect your Mac and iPhone even further with MacID

ITS

Posted: May 27, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Are you looking for new ways to connect your iPhone and Mac? Or are you trying to find an easier way to seamlessly lock and unlock your Apple devices? Now you can do both – with the MacID App. By downloading the app and installing it onto your Mac, you can lock and unlock your Mac right from your iPhone. You can also set your Mac to automatically lock when you walk away with your iPhone in hand, and unlock when you return. Because it uses Bluetooth technology, you don’t even have to worry...

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Don t forget about Page 2 in the new myUNB Portal

ITS

Posted: May 20, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest


Did you know? You can now access features in your eServices with just one click through the new myUNB Portal. From your Launch Menu, just select Page 2 and you will be able to go straight to managing your course registration, class schedule, and even your UNB financial information without navigating through eServices first. What’s your favourite feature in the new myUNB Portal? Let us know by clicking the Feedback button at the bottom of your Portal page.

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Don t hand over your Credit Card number to Bell Aliant Themed Email Scam

ITS

Posted: May 20, 2015 5:00:00 AM ADT

Category: General Interest , IT Security


Have you received an email supposedly from Bell Aliant notifying you you’ve been charged for paper billing and requesting your banking information to view your bills online? Don’t be fooled by this well-crafted email scam. If you receive any email that smells phishy, especially if it’s asking for personal information, always go to the company’s website from your web browser (do NOT click any links in the email) and check out their email policies. Email scammers will go as far as creating fake...

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Don t let your Android device get locked for ransom

ITS

Posted: May 13, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , IT Announcements


A new ransomware is on the loose, targeting Android users in Canada. This new malicious software has the ability to make your Android device almost unusable by locking screens and displaying fake government warnings. The malware is reported to slip onto devices from unofficial app stores that advertise adult content and, once in place, locks your phone and demands a ransom to be paid via PayPal to unlock the device. Infected devices are currently in the thousands, but that could quickly rise...

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Have your next meeting online with Skype for Business

ITS

Posted: May 13, 2015 5:00:00 AM ADT

Category: IT Announcements , General Interest


Are you trying to book a meeting room, but just can’t find one available? Hold your next meeting online with UNB’s Skype for Business. Now you can book a meeting, without the room! When you create a meeting in MS Outlook 2013 or 2011 for Mac, you can select Lync/Skype Meeting in the toolbar at the top of the window. This will place a Join Lync/Skype Meeting link in the description for your attendees to click when it’s time for the meeting. With Lync/Skype Online Meetings, you can choose to...

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Need to make a trip to the ER or a clinic Check the wait list with WaitShare

ITS

Posted: May 13, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Do you find yourself dreading the inevitable wait to get in to see a doctor at clinics or even the ER at the hospital? If only there was a way to check the wait time before going… Now there is – WaitShare; available for Android, Apple, and even in your web browser. WaitShare lets people share their wait times at hospitals, clinics, and even pharmacies, to help others determine the best and quickest place to go in an emergency. The app also lets you know which locations are open or closed so...

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Has your email account been pwned

ITS

Posted: May 6, 2015 5:00:00 AM ADT

Category: General Interest , IT Security , Tips and Tricks


Do you use your email address to sign up for online services, eNewsletters, online shopping, and more? Your email could be at risk. Websites are regularly attacked by cyber criminals for user data, such as email addresses and other personal information. So how can you know if your information is in jeopardy? haveibeenpwned.com can help. When you search for your email address or username on haveibeenpwned.com, you will be informed if your information has appeared in any public lists or reports...

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Another CRA-themed phishing email is on the loose

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: IT Security , General Interest , IT Announcements


Have you received an email that looks like an INTERAC e-transfer from the Canada Revenue Agency? Almost looks legitimate, right? Well, don’t be fooled by this email scam. Cyber Criminals are creative with the way they try to catch unsuspecting victims with their phishing emails. With INTERAC e-transfer becoming a popular choice for transferring money, scammers are betting on users to overlook and not double check emails if at first glance it looks like something they are already expecting,...

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Lync Skype for Business now at UNB

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


Available for all faculty, staff and students, Lync/Skype for Business is now at UNB! Visit ITS’s Get Lync webpage for instructions on how to set up all your devices with this new communication and collaboration tool. What’s so great about Lync/Skype for Business?  You can use this new service to start an Instant Message, video call, voice chat, share screens/programs, and edit documents with colleagues, classmates, professors and even those outside of the UNB community. Not only that,...

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The ITS Help Desk Summer Hours are now in effect

ITS

Posted: April 29, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


With the winter term over and the last day of exams behind us, the ITS Help Desk located in the Harriet Irving Library is now on Summer Hours. Visit the Help Desk from 8:00 am – 4:30 pm, Monday to Friday and 10:00 am – 4:30 pm on weekends and holidays from now until September. Unable to visit the Help Desk in person during those hours? No problem – Give them a call at 453-5199 or email helpdesk@unb.ca and provide as much detail as you can regarding the problem you’re having and a staff member...

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Get ready for UNB s Launch Week April 26 to May 1

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


Next week, ITS will be launching several new services to kick start the summer for students, faculty, and staff. Sunday, April 26: The new myUNB Portal - With a responsive design and new features for ease of access on all devices, the new myUNB Portal will continue to provide you with a secure, one-stop shop for your UNB IT services. Wednesday, April 29: Microsoft Lync/Skype for Business - This new tool will make it easier than ever to collaborate with your colleagues and classmates...

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Microsoft Lync Skype for Business coming to UNB April 29

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , IT Announcements


Beginning April 29, it’s going to be easier than ever to work, communicate and share  with your fellow  students, faculty, and staff at UNB. Microsoft Lync/Skype for Business is the latest addition to UNB’s connectEd productivity toolkit. Have a quick question for a colleague? Send them an instant message through Lync. Wondering if your professor is available for a quick chat? Check their Lync status to see whether they’re free, busy or out of the office. Working on a group project?...

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MS Office FREE for Faculty Staff Starting May 1

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Beginning May 1, faculty and staff can enjoy the convenience of being able to download the full MS Office Suite for free on personal devices! Students - You already have access to the full MS Office Suite for free . This free download gives you  full access to the entire MS Office Suite, including: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath Do you want MS Office on more than one device? No problem – You can install MS Office on up to 5 different devices. For more information...

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The new myUNB Portal is just around the corner Coming April 26

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: General Interest , Our Community , IT Announcements


Only a few days to go until the new myUNB Portal is available to UNB faculty, staff and students! Giving you many of the same helpful functions and features of the existing Portal, the new myUNB Portal also comes with some additional perks, including: A Responsive Design so you can use it easily on any device Sneak peeks at the latest postings in myUNB News, the UNB Newsroom and even tidBiTS Notifies you of unread messages in your UNB email inbox A preview of your UNB Calendar and...

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Track your phone with ease the next time you accidentally misplace it

ITS

Posted: April 23, 2015 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Have you ever forgotten your phone somewhere while on the go, and can’t remember exactly where? You can track your Android devices from your computer with no prior setup required. Visit the Google Store (store.google.com) and sign in with your Gmail account that is registered on your lost mobile device by clicking the 3 lines in the top left corner and selecting SIGN IN. Once you are signed in, click those same 3 lines again and go to Android Device Manager.  As long as your mobile device...

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Get your UNB computer repaired while away on vacation

ITS

Posted: April 16, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Is your UNB computer acting unusual or becoming extremely slow? Maybe something isn’t working at all anymore? UNB Faculty and Staff can have their UNB owned computers repaired usually at no expense to make sure you can work as efficient as possible with a functional machine. Any potential costs or other issues would be discussed, before proceeding with any repair work. If you’ve been putting off your submitting your computer for repair, consider planning it around an upcoming vacation. For...

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Find a study space that fits your needs with ease

ITS

Posted: April 15, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Looking for somewhere quiet to study for your remaining exams? Or perhaps you’re looking for a space to  meet up with friends to share and discuss notes and study as a group? UNB has assigned official exam study spaces across the Fredericton campus for all your needs. These study spaces are available straight through to the end of exams on April 22, between the hours of 8 am to 11 pm during the week, and 8 am to 10 pm on weekends. There is a room available in almost every faculty, so you...

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Have your Checklist ready the next time you receive a fishy email

ITS

Posted: April 15, 2015 5:00:00 AM ADT

Category: IT Security , Tips and Tricks , General Interest


As more people become aware of email scams, it forces scammers to get more creative with their phishing attempts. Email scams can look almost identical to a legitimate one. Not everyone has the time to spend hours investigating an email to ensure its legitimacy. That’s why we created a 4-step check list to help you quickly and easily identify if an email is a scam. Check who the email is supposedly coming from and ask yourself if this is a service you are using or if you were expecting...

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Make sure you re spending the right money on your UCard at the right time

ITS

Posted: April 15, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Do you have both Meal Plan Cash and UCard Cash on your UCard? Only one of them expires at the end of the term! Know the difference before you start spending extra money. Your UCard Cash carries over from year to year so you don’t have to worry about it expiring at the end of the semester. Save it for next year for printing, snacks, or even textbooks at the UNB Bookstore. Do you have excess Meal Plan Cash? Spend it before the school year ends! Your remaining Meal Plan cash WILL expire and...

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Bon Voyage Set up your Away Greeting so others know you re not in the office

ITS

Posted: April 8, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Are you planning to go on vacation to enjoy some warm weather? Or maybe you’re doing some home renovations? Whatever the reason for taking some time off, make sure to set your Away Greeting on your VoIP phone so others know you’re out of the office.  After you have set up your VoIP away greeting, you will also be prompted to set up automatic email replies. To set up an Out-of-Office greeting: Go to your UNB voicemail. When prompted, enter your PIN. Say "Personal Options" or press 6 (if using...

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Good luck on Exams UNB

ITS

Posted: April 8, 2015 5:00:00 AM ADT

Category: General Interest , IT Announcements , Our Community


As another year of classes draws to a close, it’s time once again to begin cracking down for exams. Are you looking for a new study spot to settle down in and hit the books? Over the past few weeks, tidBiTS has been featuring study spaces around campus that students can take full advantage of during exam time, from  rooms for group studying, to quiet study spaces, to study spots close to snacks and beverages, and more. Check them out and see if you can find a new favourite study spot this...

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12th Annual Faculty of Computer Science Research Expo

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


If you’re in need of a blast of inspiration and creativity, or want to learn about new opportunities and collaborations in IT right here at UNB, do not miss out on the Faculty of Computer Science’s 12th annual Research Exposition. The Research Expo showcases UNB’s faculty and students’ research, as well as features a keynote speaker from IBM Ottawa. This all-day event is a great way to learn how UNB Computer Science creates and explores leading edge technology in an ever-changing...

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Get your study session in before working out at the Currie Centre

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Trying to be more active but have a hard time fitting in workouts between your study sessions? Take your books with you to the Currie Centre on the Fredericton campus.. With comfortable seating and a number of tables that seat 4, the main lobby on the fourth floor is a great place to squeeze in some quick study sessions before hitting the gym. If you’re looking for a nice view while you work, the comfy lounge chairs in the corners to the left when you enter the main lobby are also a great...

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Ransomware Don t let Cybercriminals take your computer hostage

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: General Interest


Malware has the ability to not just steal your information, but  also hold it hostage without actually removing the information from the computer, or stealing the computer itself. How does this happen? Ransomware, a form of Malicious Software, has the ability to encrypt and lock your personal files so even you can’t access them. When you try to access a locked file, a notification may pop up informing you that it is locked and you must pay the ransom to have the file unlocked. What files will...

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Where will you find your next Easter Egg

ITS

Posted: April 1, 2015 5:00:00 AM ADT

Category: General Interest


With Easter just around the corner, why not mix it up this year and search the web for Easter eggs! No... not ACTUAL eggs, we’re talking about virtual kind - hidden messages and features that developers hide either on their website, or in software. To help you get started on your hunt, here are a few virtual Easter eggs that the tidBiTS team found: 1)      If you are a frequent visitor of www.kickstarter.com you will like this! At the bottom of their webpage, click the small scissor...

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Record your name for VoIP Listen to it on Outlook

ITS

Posted: March 26, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


Did you know? Thanks to the integration of your VoIP voicemail with UNB email, you can listen to your colleagues’ voice recording of their name from their Voicemail within your Outlook client so you know exactly how to pronounce their name before meeting them in person. To do this, within your Outlook client just hover your mouse over their name in the To: or From: field in an email and look for the speaker icon next to their name. When you click on this icon, the voice recording of their...

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Everything you need in one spot at the IUC Café

ITS

Posted: March 25, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


This week’s featured Study Space is the IUC Café located in front of the Science Library on the Fredericton campus. THE IUC Café has tables that seat four so you can socialize with friends or catch up on some quick group discussions while you grab a bite to eat before your next class. In the evenings, the IUC Café provides a less noisy atmosphere for  homework sessions away from distractions. Looking for more comfortable seating? Cushioned chairs are available all around the Café with small...

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Get the UCard App and manage your UCard on the go

ITS

Posted: March 25, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


Have a busy schedule and don’t have time to stop and reload your UCard from a computer via UCard Online or at the UNB Card Office? Load it on the go with the UCard App! What can the UCard App do for you? The UCard App allows you to check your balance from anywhere and add to your UCard Cash with ease. Lost your UCard and want to freeze it immediately to avoid someone else trying to use it? Or maybe you recently found your UCard and want to unfreeze it? The UCard app allows you to  do these...

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Quiet time in the Study Carrels at UNBSJ

ITS

Posted: March 18, 2015 5:00:00 AM ADT

Category: Our Community , General Interest


This week’s featured study space comes to us from UNBSJ – The Study Carrels located on the second floor of the Hans W. Klohn Commons. If you are looking for a library atmosphere without actually going to the library, the HWK 2nd floor carrels are the place to be. Each study carrel is equipped with a reading light and an AC plug so you can read, bring your laptop, and charge your phone, all in your own little bubble of privacy and quiet. The Study Carrels are hidden behind a glass wall to...

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Recognize it Report it Stop it March is Fraud Prevention Month

ITS

Posted: March 18, 2015 5:00:00 AM ADT

Category: General Interest


Every day, millions of people around the world are victims of online financial fraud. Cybercrime is one of the Internet’s fastest growing industries, with sophisticated, well-organized criminal groups attempting to steal personal information and banking information to either steal from existing accounts or create new fake ones. The best way to protect yourself from online fraud is to be aware of the increasing risks from scams, malicious software (or malware for short), and other forms of...

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5 Odd Questions Ian Hathaway

ITS

Posted: March 11, 2015 5:00:00 AM ADT

Category: General Interest , Our Community


This week we are bringing you a new edition of 5 Odd Questions featuring  ITS’s own Ian Hathaway. We asked Ian was his role is in ITS:I am a Business Analyst Now, for the 5 odd questions! 1)     What has been your favourite age to be so far? I would say my current age of 29 has been pretty good so far. 2)     What time do you normally go to bed on a working day? Depends on the day but usually I’ll be in bed by 10 PM 3)     If you could be born into history as any...

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Share tasks with your colleagues using Microsoft Outlook

ITS

Posted: March 11, 2015 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , Our Community


Are you looking for a quick and easy way to share a task with a colleague, but are not sure how to do so? Microsoft Outlook allows you to create and share tasks just as easily as setting up a new meeting within your calendar. At the bottom of Outlook Calendar, you can create tasks by double-clicking in the free space. To share a task, simply double-click on the task, and select the Assign Task tab to share it with others by adding them the same way as email.  You and your colleagues can...

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This week s featured Study Space Kick back in the HWK Student Lounges at UNBSJ

ITS

Posted: March 11, 2015 5:00:00 AM ADT

Category: Our Community , General Interest , Tips and Tricks


Are you looking for a space on the Saint John campus to socialize with friends that is close to food and has a great view? The Carl “Satch” Russel Frazier, and Wayne and Denise Long Student Lounges might be right for you! Located at the north end on the second floor of the Hans W. Klohn Commons (HWK), these lounges have comfortable seating and a beautiful view of campus, making them the perfect spot  to socialize with friends, or crack down on some group work. Feeling hungry? The Commons...

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How secure is your Android phone

ITS

Posted: March 4, 2015 4:00:00 AM AST

Category: General Interest


If you still doubt the seriousness of malware on your phone, you may be in for a shock. An article released by CNBC claims that researchers have discovered over 5 billion downloaded Android apps could be in jeopardy of being hacked. What does this mean to you? If you download an app from an untrusted source, such as an unofficial Google Play store, it could be riddled with malware disguised to look like a legitimate app. Malware comes in all shapes and sizes, from forcing pop ups upon the...

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Stop missing those important work calls - Start forwarding them to your mobile phone

ITS

Posted: March 4, 2015 4:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Announcements


Have a lot of running around to do on campus but don’t want to miss any calls to your office phone while you’re out? Your UNB VoIP phone has a Call Forwarding feature that allows you to redirect your calls to your mobile device or another phone if you know you’re going to be out of the office.  To setup Call Forwarding, simply push the CFwdALL button on your phone and input the number you want to forward your calls to. It’s as easy as that! Want to cancel call forwarding? Just press CFwdALL...

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Windows Security Alert for latest Firefox update nothing to sweat about

ITS

Posted: February 27, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


Have you updated your Firefox web browser to the newest version? If so, you may receive a Windows Security Alert that looks something like this: This alert is a known issue that does not pose any threat to your computer or your information. Simply select “Allow Access” and you will no longer see the alert and can continue using your Firefox web browser as usual. For more information on this issue, visit Mozilla’s Support page . If you have any questions or concerns, please contact the ITS...

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Stop using your dog s name as a password Use a Password Manager

ITS

Posted: February 25, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements , Tips and Tricks


You probably have dozens of passwords you use every day… or, more likely, you have lots of places to enter a password, but use the same password in multiple places or passwords that are too simple just to make your life easier. Maybe you even keep your passwords written down and hidden under your keyboard so you don’t forget them. However you cope with your passwords, a password manager can offer you a better, more secure solution. Password managers not only store all your passwords for you,...

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This week s Study Space - Enjoy the view at the SUB Blue Room Lounge

ITS

Posted: February 25, 2015 4:00:00 AM AST

Category: Our Community , General Interest


This week tidBiTS bring you another featured study space on the UNB Fredericton campus – The Blue Room located in the Student Union Building (SUB), just above the Cafeteria. The Blue Room features a beautiful view overlooking campus and the Saint John River, with stools and tables along the window so you can soak in the scenery while you work. Alternatively if you’re looking for a little more privacy, the space also has cushioned lounge chairs tucked away in its corners so you can enjoy a few...

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Use your UCard photo as your online Display Pic

ITS

Posted: February 25, 2015 4:00:00 AM AST

Category: Tips and Tricks , General Interest , Our Community


Did you know you can set a profile picture for your entry in the UNB Directory? By doing this, your photo will appear in the Outlook address book so when one of your colleagues from across campus receives an email from you they will be able to put a face to your name. There’s no need to try and take the  perfect selfie for your profile either – you can just use the photo from your UCard. Just visit the Directory Photo App and select the option to use your UCard photo. It’s as easy as...

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A new threat for apple mobile users XAgent spyware app

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements , Our Community


Are you still running an old iOS on your iPhone or iPad? Now might be the best time to update. A new spyware threat is hitting iPhone and iPad users that greatly affects devices that are running an iOS older than version 8. If XAgent is accidentally installed on your device, it can collect text messages, geo location, contact lists, information on other installed apps, and much more. The scariest part is that it can even record audio using a device’s built-in microphone. How do you prevent...

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Feel classy while studying in the Red Room at the HIL

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: IT Announcements , Our Community , General Interest


This week in tidBiTS we are featuring another hot spot for studying on campus – The Red Room (Lord Beaverbrook Room) located on the 4th floor of the Harriet Irving Library. If you are looking for a quiet spot to read a book or do some homework in silence, the Red Room is the place for you. The space features one of the most unique looks on the Fredericton Campus, with vintage red décor and antique furniture. With a rich feeling atmosphere, the Red Room is your go-to spot for comfort and...

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Find out when your department s meeting rooms are available with the Outlook Scheduling Assistant

ITS

Posted: February 18, 2015 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Are you trying to book a meeting, but are unsure which room is available in your department? With Microsoft Outlook’s scheduling assistant, you can view the availability of not only one meeting room, but many at once so you can quickly find one that’s free. When you are booking a meeting, simply click on the Scheduling Assistant tab and select ‘Add Rooms…’ From there, check the ‘More columns’ option and search by your department name for a list of meeting rooms near you.  By double clicking...

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Free up much needed space in Microsoft Outlook

ITS

Posted: February 12, 2015 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Is your Outlook running out of space? tidBiTS is here to help! By archiving your email on your computer, you can free up valuable storage space in your inbox . Microsoft Outlook gives you the option to auto archive your mailbox daily, weekly, or even monthly, and allows you to pick exactly where your mail is saved on your computer so you can find it with ease. But that’s not all auto archiving can do. Do you only want individual folders archived? No problem. You can set specific preferences...

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Join the Canada wide Hackathon

ITS

Posted: February 12, 2015 4:00:00 AM AST

Category: Our Community , Events , General Interest


Are you interested in computer coding with a team, or on your own, with the possibility of winning some money at the same time? The Canadian Open Data Experience (CODE) might be just what you’re looking for! CODE is a 48-hour coding sprint or ‘hackathon’ taking place this February 20-22 across the country. At this year’s event, teams will gather in Fredericton and all over Canada to try and build the best app with federal government data from Canada’s Open Government Portal. At the start of...

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This week s Study Space - Crack down on assignments in GD108

ITS

Posted: February 12, 2015 4:00:00 AM AST

Category: General Interest , Our Community


Last week we started featuring study spaces around UNB campuses. This week’s featured Study Space is Gillan Hall, room D108. GD108 is a combined classroom and computer lab open to all students whenever there isn’t a class taking place. (Just make sure to check the class schedule sheet on the door before entering to make sure you're not interrupting a class!) The room has 20 computer stations built inside the desks, freeing up valuable work space for books and papers. It also provides a...

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Catch the latest buzz on Malware

ITS

Posted: February 5, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


Catch the latest buzz on Malware! Another strand of malware is out to get your banking information.  A new email scam claiming to be Air Canada, using phony webpages, is trying to steal your credit card number, license information, and even your social insurance number. At any time of the year, students, faculty, and staff may use Air Canada for business, to fly home and see family, or even to go on vacation. With the convenience of ordering and purchasing tickets online, it can become quite...

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Lynda com Your Gateway to endless learning

ITS

Posted: February 5, 2015 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Are you looking for something new to learn, or simply trying to improve current skills? Lynda.com offers you the chance to do just that. With more than 2,400 courses to take your software, business, and creative skills to the next level, Lynda.com lets you learn at your own pace so you don’t have to feel overwhelmed. Courses can be accessed from a computer, tablet, or even your phone if you’re on the go. How do I sign up? ITS (Fredericton) and ISS (Saint John) have purchased online...

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This week s featured Study space Sit back and relax at the Head Rest Café

ITS

Posted: February 5, 2015 4:00:00 AM AST

Category: General Interest , Our Community , Tips and Tricks


Are you looking for a quiet place on campus to sit down and catch up on some reading, or maybe somewhere that has a little bit of activity so you can study with friends? Starting today and over the next few weeks, tidBiTS will be highlighting a few different UNB study spaces that may just become your new favourite place on campus to get work done. This week’s study space of choice? The Head Rest Café. Located in Head Hall on D Level, the Head Rest Café offers comfortable seating, easy...

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New malware targeting UNB emails

ITS

Posted: January 29, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Have you received an email alerting you of receiving a fax? In the newest wave of malware hitting UNB, an email from NBED (New Brunswick Education) has been making its way to UNB mailboxes, notifying users  they have received a fax via  email with a zip folder attached. This zip folder would normally contain an infected file that could do significant damage to your computer.,  In most cases, however, UNB’s automatic security features have already taken care of it! Instead, in its place you...

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New to campus Find out where to find the ITS Help Desk and UNB Card Office

ITS

Posted: January 29, 2015 4:00:00 AM AST

Category: General Interest , IT Announcements


Are you new to UNB and still trying to find your way around Campus? Look no further! We shot a couple of videos with Hyperlapse to help you find the ITS Help Desk and the UNB Card Office, with ease! Watch the video on Youtube What is Hyperlapse? Hyperlapse is an app by Google that allows you to create moving time lapses (videos that look like they are in high speed motion), without the shakiness and abruptness of just looking like a video that is fast-forwarding. Thanks to the app’s built-in...

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Get ready for Windows 10

ITS

Posted: January 21, 2015 4:00:00 AM AST

Category: IT Announcements , General Interest


When Windows 8 came out, one of the biggest features users were missing was a Start menu. Great news - Windows has finally brought it back! In addition to the return of the Start menu, the latest version of Windows, Windows 10, also brings a new feature of having multiple desktops. Want to have one desktop set up for work, and another for home? Now you can do just that. Although Windows 10 is not complete, you can get a preview of Windows 10 by joining the Insider Program. (Microsoft Account...

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New copyright Act will make you think twice before pirating another movie

ITS

Posted: January 21, 2015 4:00:00 AM AST

Category: General Interest


Are you an avid movie downloader? Well, you might be in for a shock starting this year. On January 1, 2015, a new Copyright Modernization Act came into effect that requires your internet service provider  to send letters to notify users that have allegedly downloaded a movie illegally that they could be sued by the copyright holder. At first glance a simple letter may not seem like much, but it does provide the copyright holder a history of illegal downloading, should it occur frequently from...

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Get your UCard Student Validation Sticker Now

ITS

Posted: January 8, 2015 4:00:00 AM AST

Category: Our Community , IT Announcements , General Interest


Are you still walking around with an expired Student ID? Get your UCard validated today with a 2014-2015 student validation sticker. Stop into the UNB Card Office (UNBF) or Security Office (UNBSJ), it only takes a minute. Has your validation sticker worn off? No problem. Our first batch of 2014-2015 validation stickers have been wearing off quicker than expected due to a manufacturing issue. We just received our new stickers so this shouldn’t be a problem anymore. If yours is wearing off,...

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Stay up to date at UNB

ITS

Posted: January 8, 2015 4:00:00 AM AST

Category: Tips and Tricks , Our Community , General Interest


If you’re still stuck in vacation mode, it can be hard to get yourself back into routine and stay up-to-date on everything happening around campus. Find out when new workshops and events are happening with the UNB Event Calendar. You can also use the UNB App (Apple | Google) to view the Event Calendar. Check it out  today.

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Take your own UCard Photo from Anywhere

ITS

Posted: January 8, 2015 4:00:00 AM AST

Category: General Interest , Our Community


Stay warm and take your own UCard photo from anywhere using your smartphone. Just go to UCard Photo Online and take a selfie and submit it. Then pick up your UCard as soon as you receive an email from us letting you know it has been printed. UCard Photo Online is available to all UNB students, faculty, and staff – and gives you the opportunity to take as many photos as you'd like to get that perfect shot. Just make sure you follow the photo guidelines (ex: stand in front of a blank wall, look...

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5 Odd Questions Mark Warren

ITS

Posted: December 17, 2014 4:00:00 AM AST

Category: General Interest , Our Community


With the end of the year just around the corner, we decided to wrap December up with this month's issue of 5 Odd Questions featuring Mark Warren! We asked Mark what his role is at ITS: I am the Director, Financial Operations And finally - the 5 odd questions we asked Mark: What’s the best gift you ever received for Christmas?I remember being given a Scaletrix set and had many happy hours racing my Brothers and Dad. It became very competitive with cars being customized to go faster! What...

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A look back on 2014

ITS

Posted: December 17, 2014 4:00:00 AM AST

Category: Our Community , General Interest


It has been an eventful year across the globe! So, we decided to share what Youtube and Twitter have released as their biggest highlights from 2014 through people and events. Check out Youtube’s 2014 Rewind which features the biggest Youtubers and viral campaigns such as the ice bucket challenge from the past year. Twitter also shared Moments from around the world in 2014, from this year’s Grammys winners to the Super bowl champs. Finally, Twitter’s Perspectives highlights 2014’s biggest...

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New Email Scams just in time for the Holidays

ITS

Posted: December 17, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Tis’ the season to be safe! Scammers are at it again, this time trying to trick you into accepting an online order. If you shop online, be wary the next time you receive an email asking you to “confirm” an order. These new email scams notify the user that they have an online order ready to be picked up; with a link or attachment that provides details. Sometimes these emails are hard to spot, being dressed up as a big-brand name that you may shop from frequently. Before clicking anything,...

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Security for Android

ITS

Posted: December 17, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Scammers are at it again – targeting Android users A wave of infected apps has hit the web for Android phones, that target personal and enterprise data. These apps can be downloaded from unofficial app stores and infect the phone, as well as install additional apps without the user’s consent. If your phone becomes infected, your data is no longer safe. Want to prevent this from happening to your phone? Stick to the official app store and only download from well-trusted sources. Also avoid...

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Good luck on Exams

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements , Our Community


Congratulations on making it through another semester, students! Make sure to relax, and blow off some steam in between study sessions. And don’t forget about a good night’s sleep! From everyone here at ITS, best of luck on your exams and Happy Holidays. We look forward to seeing those returning in the New Year!

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TELUS Plans available for Faculty and Staff

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest


Great news, UNB! TELUS now offers discounted personal mobile service plans for all full-time faculty and staff through the UNB Mobility Centre. If you already have a phone then we’ve got a plan for you, with unlimited nationwide calling. Don’t currently have a phone? We’ve also got you covered. TELUS also offers a plan that provides a new phone with unlimited local minutes. Worried about data? Both plans include 3GB of shareable data, as well as call display, voicemail and more! Don’t miss...

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Too many passwords on the go Start looking into Password Managers

ITS

Posted: December 5, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Are you tired of trying to remember and manage all of your passwords for different sites and software? Need help when it comes time to change your passwords? Sounds like you need a password manager. But where should your search for a password manager begin? And what are the different features you should look for? There are a number of factors to consider when looking for a password manager, including strength report (‘Very Weak’ to ‘Very Strong’), password sharing, the type of device you’re...

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New email scam on the rise

ITS

Posted: November 19, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Did you receive an email from the Canada Revenue Agency (CRA) claiming they owe you a tax refund? If it sounds too good to be true, that’s because it is. A new phishing scam is on the rise, dubbed as the CRA  Scam. The email notifies the “Tax Payer” that they are entitled to a tax refund of a certain amount. To receive the funds, all you have to do is click a link and provide your social insurance number and some additional information. With your social insurance number in the wrong hands,...

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Build your skills with free tools offered by SkillsNB

ITS

Posted: November 12, 2014 4:00:00 AM AST

Category: General Interest , Our Community , Tips and Tricks


Looking to brush up on your leadership, management or IT skills, or perhaps want to learn something new? Register at SkillsNB and start building on your skill set! With over 6,000 items available in their e-learning catalog, from courses and videos to simulations and eBooks, the SkillsNB website provides a variety of ways to learn something new, at whatever time is most convenient for you. Start learning today - Visit the SkillsNB website and get registered (registration takes up to 1...

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Catch up with the latest from Media Services

ITS

Posted: November 12, 2014 4:00:00 AM AST

Category: Our Community , General Interest


Want to see the latest production out of UNB’s CETL Media Services? This fall the Fredericton Fire Department put on a demonstration of a fire in a dorm room on the SUB Quad on the Fredericton campus. The demonstration showed the difference between a dorm room with a sprinkler system installed, and one without. Fortunately, all of UNB’s dorms have sprinkler systems installed! The Media Services team was there to capture it all on footage and put together a fantastic video to display the...

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Save taxes at UNB Print Services with your next Departmental Purchase

ITS

Posted: November 12, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest


Does your department need a fresh supply of printing paper? Or perhaps you need business cards made? UNB Print Services can take care of all your printing needs. With professional experience in the industry, UNB Print Services offers a wide range of products and services, from ordering paper supplies of all sizes and styles, to creating brochures, business cards, newsletters and much more. With your department’s UNB account, you can start saving on taxes with any and all purchases through...

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5 Odd Questions Vicki Allen

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: Our Community , General Interest


It's another month, which means we have a brand new edition of 5 Odd Questions featuring our very own Vicki Allen! Vicki has just recently joined us last month so we decided this would introduce her to everyone in an exciting way. We asked Vicki what her role is in ITS: I sit at the main reception desk in ITS beside Nicki. People tend to find it funny that the “icki’s” sit beside each other. I help with the Administration and Finance side of things in ITS.  Now for the 5 Odd...

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myUNB Portal - Let us know what you think

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: General Interest , Design Desk


ITS will soon be replacing the myUNB Portal with a new solution, but before we do, we need your help. We have developed a short survey for you to let us know what you think of the current myUNB Portal, the different ways you use it, and how you think it could be more useful.  Your feedback will not only help us design the new myUNB, but also help guide any future enhancements and features in the portal to come. Please take a few minutes to complete the survey (login required)  The survey will...

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Smoke s Poutinerie now accepting UCard Cash

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: Our Community , General Interest


Smokes Poutinerie downtown Fredericton is now accepting UCard Cash as payment. The next time you’re downtown with your UCard, stop into Smoke’s Poutinerie and pay with UCard Cash! Stay tuned for exciting offers throughout the year and more off-campus venues accepting UCard Cash to come. Want to put money on your UCard? Learn how

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VoIP Telephone services now available on the UNB Saint John Campus

ITS

Posted: November 5, 2014 4:00:00 AM AST

Category: IT Announcements , General Interest , Our Community


The UNB Saint John campus is now equipped with VoIP Telephone Services, effective as of Wednesday October 29. This means all faculty and staff in both Saint John and Fredericton now have the convenience of being able to  use just the last 4 digits of a phone number to reach each other, regardless of which campus they are located on. Not only that, you can also easily access the University Directory directly from your VoIP phone to search and quickly dial your peers on either campus. For more...

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UNBelievable Learn how UNB is leading the way in Entrepreneurship

ITS

Posted: October 23, 2014 5:00:00 AM ADT

Category: Our Community , General Interest


UNB has been at the forefront of innovation and entrepreneurship. To recognize the accomplishments and impact that has come from UNB, UNBelievable was created to showcase these stories all in one spot. Being a key player in start-ups and “thinking outside the box” has led UNB to win the title of most Entrepreneurial post-secondary institution in Canada. Learn about the UNBeatable ideas, UNBelievable thinking, and UNBreakable dedication that has developed at UNB. Visit UNbelievableunb.ca today...

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Helping our Kids Navigate their Wired World

ITS

Posted: October 8, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Are you worried about not being able to control how your children use the internet? The TELUS Wise Program is here to help! With tips for children of all ages, this program assists parents in teaching their children how to better understand the content that is available in the wired world. The program also offers tips on privacy, and how to encourage children to better protect their own privacy. Click here to view the program and get a jump start on ensuring your children’s safety as they...

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Take your own UCardSelfie

ITS

Posted: October 8, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , Our Community


Are you terrified of having an awful picture for your UNB UCard? Now you can submit your photo from home! UCard Photo is now available for all Fredericton and Saint John students, faculty, and staff, allowing you to easily submit your UCard photo right from your mobile device or computer. Take as many selfies as you’d like until you get the perfect #ucardselfie. Just visit UCard Photo, upload your favourite selfie (photo guidelines provided on the site), and click submit. Once approved,...

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Put your wallets away Microsoft Office is free for UNB Students

ITS

Posted: August 28, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Announcements


If you’re getting ready for the new school year, then Microsoft Office 2013 Suite may be on your wish list. We have good news - put your wallet away because UNB offers the full Microsoft Office suite FREE for students! As long as you are a UNB student (full time, part time, undergraduate or graduate), you will be able to enjoy the full benefits of: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath For PC instructions For Mac Instructions Learn more about the free MS Office Download...

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Tell it like IT is Setting up your UNB Student Email with Microsoft Outlook

ITS

Posted: August 28, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , IT Announcements


We are back this week with a new edition of Tell it like IT is, with a question from students: “How do I set up my UNB email with Outlook?” ITS has you covered! If you’re looking for an easier way to check your email without going through the Outlook Web App in your myUNB Portal, you can easily set up your UNB Email with Microsoft Outlook on your computer. 1)      Go to the ITS Setup Desktop/Laptop webpage and select your operating system 2)      Select Email/Calendar, and then which...

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Amazon Student now available in Canada

ITS

Posted: August 20, 2014 5:00:00 AM ADT

Category: General Interest


That’s right! Amazon Student is now available to any current university and college students across Canada with a valid school email address like your UNB email. And it gets better - it’s free for the first six months! What Is Amazon Student? Just like Amazon Prime, it gives you free two-day shipping, as well as other deals and promotions exclusively for students.  If you prefer to shop online and have items shipped right to your door, then you should take advantage of this while you still...

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New Brunswick at the forefront of Cybersecurity

ITS

Posted: August 20, 2014 5:00:00 AM ADT

Category: General Interest , Our Community


Cybersecurity continues to influence the way we develop new technology to protect any and all information. New Brunswick stands at the forefront of cybcersecurity, being one of the provinces with the most initiatives, activities, and investments to support Information Communications and Technology.  With organizations being well positioned around UNB, it allows for collaboration between the public and private sectors. Earlier this week, InvestNB shared an interview they had with one of the...

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5 Odd Questions Isil Flynn

ITS

Posted: August 13, 2014 5:00:00 AM ADT

Category: General Interest , Our Community


This month we have a new edition of 5 Odd questions – featuring Isil Flynn! We started out by asking Isil what her role is in ITS: Well I do a bunch of things in ITS: Usability make sure the stuff we put on the web is inherently usable by the audience it’s meant for Test our sites and applications for usability Develop the standards that we will strive to comply with in terms of usability Interface Design – goes hand in hand with the aboveProject Manager Create visual layouts for...

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Tell it like IT is Submitting a notice to myUNB News

ITS

Posted: August 13, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Do you need to submit a notice for students, or faculty and staff to see, but aren’t sure how? This week’s Tell it like IT is answers the simple question: “How do I submit a notice to myUNB News?” Step 1. Go to www.unb.ca/insideunb and click Submit a notice. Step 2. Read the guidelines and click Submit a News Article at the bottom of the page. Step 3. Fill in the Contact information, and Article Information. NOTE: If you are copying and pasting from a Microsoft Word document, copy and...

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UCard Validation Stickers now available

ITS

Posted: August 13, 2014 5:00:00 AM ADT

Category: General Interest , Our Community


Students - Need a new validation sticker for your UCard (UNB photo ID) for the upcoming school year? 2014-15 validation stickers are now available at the UNB Card Office, Room 106 in the SUB (Fredericton) and UNB Security and Traffic Office, Room 119 in the Athletic Centre (Saint John). Avoid the September rush and get your validation sticker now! Haven’t paid your tuition yet? No problem. As long as you’re a registered student for the fall semester, you can receive your validation sticker...

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Tell it like IT is How to deposit money on your UCard

ITS

Posted: August 7, 2014 5:00:00 AM ADT

Category: Our Community , Tips and Tricks , General Interest


This week as the UNB Card Office continues the Faculty/Staff Re-card on the Fredericton campus,Tell it like IT is thought we would answer the most popular question asked by Faculty and Staff picking up their new UCard: “How do I put money on my UCard?” There are a number of easy ways to do this: In person: 1.    UNB Card Office (UNBF) – Visit us in the Student Union Building, Room 106. (Cash, Credit, or Debit) 2.    UCard PHIL Station (both campuses) – Located in the Harriet Irving Library...

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UNB Access Manager Now Available

ITS

Posted: August 7, 2014 5:00:00 AM ADT

Category: Projects , General Interest , IT Announcements


ITS is pleased to announce Access Manager, UNB’s new self-service application for managing and controlling access to UNB IT services and data, is now available. Effective immediately, Departmental Proxies and Level 1’s can no longer request access on your behalf; managers/supervisors must now submit ALL IT access requests for their staff via Access Manager. To access the new system, log in to the myUNB Portal and select Access Manager from the Quick Launch Menu. Where to learn more: For...

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Tell it like IT is Library Study Rooms

ITS

Posted: July 30, 2014 5:00:00 AM ADT

Category: Our Community , Tips and Tricks , General Interest


This week’s Tell it like IT is goes out to students, and answers the question: “How do I book study rooms in the libraries?” Library study rooms can always be booked in person, but we know another quick and easy method that allows you to book a room from anywhere, online: Step 1. Go to the UNB Libraries website, and from the main page, click Group Study Rooms, under Quick Links. Step 2. Pick which library you want to book a study room in. Step 3. Change the date to when you want to...

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Word Lens - The new Translator App

ITS

Posted: July 30, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , Geek Speak


Have you ever travelled to a country with a foreign language and couldn’t read the signs or menus? With Word Lens, you will never have that problem again! The new app works on road signs, restaurant menus, billboards, and more. By aiming your mobile device’s camera at the words you need translated, Word Lens will magically translate the words on your screen. All you have to do is set which language you are translating from and to. Word Lens is available for free for Android and Apple devices.

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Tell it like IT is Discover when meeting rooms are available

ITS

Posted: July 24, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Last year tidBiTS posted a simple way to know when meetings rooms are available within Microsoft Outlook on a Windows computer. But what about the Outlook Web App? This week’s Tell it like IT is has you covered. Step 1. Navigate to your Outlook Calendar and click on the Share tab. Select Add Calendar. Step 2. Click Name... Step 3. Select All Rooms. From here you can browse the list of rooms and pick individual rooms to create a calendar for. Once you find the room you are looking...

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Hotel guests targeted by Cybercriminals

ITS

Posted: July 17, 2014 5:00:00 AM ADT

Category: General Interest , TechSpeak in Translation


Do you use public computers at hotels while on business trips or vacations? Your personal and banking information may be at risk! Cybercriminals are targeting public computers at hotels by installing keyloggers, which save any keystrokes you press. This information is then sent via email to the cybercriminal. What does this mean? With your keystrokes, cybercriminals are able to identify credit card numbers, log-in credentials, and more. But these attacks are not just after your information;...

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Tell it like IT is Sending large files

ITS

Posted: July 17, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , Our Community


This week our Tell it like IT is answers the questions “How do I send large files?” If you are trying to send a file too big for email, UNB’s Secure File Drop is there to help. With a storage limit of 512MB, UNB’s File Drop is a safe method for sending large files to your colleagues at UNB. Recipients have up to a week to access and download the file before it is removed from the server. This ensures File Drop never exceeds the system’s limit. Step 1. From ITS’s homepage, click on Send...

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Tell it like IT is Scheduling vacation in Microsoft Outlook

ITS

Posted: July 9, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


tidBiTS has returned this week with another helpful edition of Tell it like IT is. Do your colleagues ever schedule you for a meeting right in the middle of your vacation, even though you put it on your Outlook calendar? This could be because your vacation was set as “free” within Outlook rather than “busy” or “out of office”. Fortunately there is a quick and easy way to mark your vacation as unavailable so your colleagues know you won’t be around. Here’s a speedy walk through of how to...

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5 Odd Questions Adrian McNamara

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: General Interest , Our Community


It’s a new month, so we’re bringing you a new 5 Odd Questions! We asked Adrian McNamara to share some exciting facts about himself! What is your role at ITS? My title with ITS is Business Development Officer. My role is to seek out marketing opportunities while carrying out and capturing areas of business development for UCard and Print Services. 1. Do you think the real Slim Shady will ever stand up? I think the real Slim Shady has been up and down a few times. My guess is he’s up for...

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Access Manager - New UNB access control service coming this summer

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: IT Announcements , General Interest


Great news, faculty and staff! This August, ITS will be deploying Access Manager, a self-service application available through the myUNB Portal for managing and controlling access to UNB IT services and data. Why are we doing this? By clearly identifying the individual accesses of faculty and staff and applying consistent expiry dates to each access, Access Manager will help ensure the right people have the proper access to the UNB IT services and data they need. This new system...

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New Malware targeting Android Phones

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: General Interest , IT Security , TechSpeak in Translation


If you thought your phone was safe, think again! Cybercriminals are getting smarter and smarter every day, and have even developed ways to attack you through your cellphone. By sending links through text messages, unsuspecting users can get directed to webpages and offered illegitimate apps that may cause harm, or steal personal information from their mobile devices. Google has been very responsive when it comes to battling malware on Android devices, but cybercriminals are getting more...

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Ransomware - Malicious Software on the rise

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: General Interest , IT Security , TechSpeak in Translation


Have you heard of ransomware? Another form of malicious software is on the rise, locking valuable computer files and data away from users with a powerful encryption tool. How do you get your files back? Retrieving your files is no easy task. The ransomware usually demands payment to regain access, otherwise the locked files and data will be unrecoverable. Criminals using ransomware are not discrete about it once they have locked data on a user’s computer. Notifications are sent to the...

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Tell it like IT is A Quick way to access your UNB Files from home - Part 2

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Last week, Tell it like IT is showed you how to easily access your UNB files at home from a Windows computer, but what about from a Mac? Students, faculty and staff can easily access their UNB H: Drive and any departmental drives they have access to from a Mac in a way similar to Windows, as long as you are connected to UNB’s Virtual Private Network (accessed via your myUNB Portal). Step 1. First, setup UNB's Virtual Private Network (VPN) on your personal computer. View the instructions on...

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UNB s New Responsive Website Showcased at Google Conference

ITS

Posted: July 3, 2014 5:00:00 AM ADT

Category: General Interest , Projects , IT Announcements


Every year Google holds a developer-focused conference called Google I/O - Input/Output or Innovation in the Open. At this year’s conference, UNB was given the opportunity to show off its new responsive web design to over 5000 participants. Showcased at Google I/O was how UNB’s design is seamlessly implemented on all Android devices, and how to do responsive web design the right way. UNB’s Responsive Web Design project was started in April 2013 and finished just four months later. The new...

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Don t get caught by the new iTunes phishing scam

ITS

Posted: June 25, 2014 5:00:00 AM ADT

Category: IT Announcements , IT Security , General Interest


Dear Customer… Your account is now locked. If you have received an email that starts something like this, do not listen to it! There is a new phishing scam targeting Apple users, threatening to lock their iTunes account if they do not update their account. If you clicked the link the email provided, you’d see something like this: Most companies will never ask for this information in an email, but as scammers become more sophisticated, it can be very difficult to detect a phishing...

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Find out where Construction is happening on the UNB Fredericton Campus

ITS

Posted: June 25, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , Our Community


With the recent lane closures on the Westmorland Street bridge and resulting traffic delays, summer construction has been a popular topic of conversation on the UNB Fredericton campus these past few days. Did you know UNB has its own construction map to keep you in the loop about exactly when, and where, work is being done around the Fredericton campus? This interactive map uses caution icons to pinpoint all the locations where construction will be taking place at UNB during the months...

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Tell it like IT is A Quick way to access your UNB Files from home

ITS

Posted: June 25, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , TechSpeak in Translation


We are back this week with another exciting issue of Tell it like IT is. Our pet peeve this week is: “I want a faster way than myFiles (accessed through the myUNB Portal) to access my UNB Files from home on a personal computer.” We have just the trick! This guide will show you how to create shortcuts to your personal H:/ and Departmental shared drives, right from your personal Windows Computer. Step 1. First, setup UNB’s Virtual Private Network (VPN) on your personal computer. View the...

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Get your MacBook repaired at UNB

ITS

Posted: June 18, 2014 5:00:00 AM ADT

Category: Tips and Tricks , IT Announcements , General Interest


Did you know that UNB's IT Repair Shop is Apple certified? For a fee, students, faculty and staff can get their personal Mac computers repaired by ITS right here on the Fredericton campus. Just bring your Mac to the ITS Service Window, located in Head Hall, room D11 and you won't have to worry about mailing it off for repairs. Their hours of operation are: Summer: 8:00a.m. - 3:30p.m. Monday to Friday (closed noon - 1:00p.m.) Winter: 8:30a.m. - 4:00p.m. Monday to Friday (closed noon -...

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Microsoft Office - Free for Students

ITS

Posted: June 18, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks , IT Announcements


Thinking about picking up a copy of the Microsoft Office Suite for school this fall? Save your money! The Full Microsoft Office Suite is available for free for all UNB Students, right from your UNB email account. This includes: Word Excel PowerPoint Outlook OneNote Access Lync InfoPath Download the entire suite now for free! Instructions for PC Instructions for Mac Don’t miss out! This free, full version of Office is only available while your UNB student account is active, so be sure to...

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Tell it like IT is Printing from your Laptop on Campus

ITS

Posted: June 18, 2014 5:00:00 AM ADT

Category: Our Community , Tips and Tricks , General Interest


We’re back with a new issue of Tell it like IT is. This week’s pet peeve is from a student: “I want to print from my laptop instead of going to a lab, is there a way for me to do this?” The easiest way to do this is through myPrint in your myUNB Portal. It’s simple, and fast! TIP: First things first, make sure there is enough money on your UCard for your Print Job. You can check your balance and add more funds via credit card by clicking on UCard Online in the myUNB Portal Quick Launch...

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Now is your chance to Opt-out of Spam

ITS

Posted: June 11, 2014 5:00:00 AM ADT

Category: General Interest , TechSpeak in Translation , IT Security


Starting to see eNewsletters from companies asking you to ‘opt-in’ to continue to receive their newsletters? There is a reason for that! Effective July 1, Canada is introducing a new Anti-Spam Legislation. This means that businesses will no longer be allowed to send any form of commercial electronic messages (email, text, cellphone) unless provided with consent from the consumer. While you may not think Spam is a big deal, it is actually a big problem in Canada, ranking fourth on the Spam...

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Tell it like IT is Archiving Old Emails

ITS

Posted: June 11, 2014 5:00:00 AM ADT

Category: Our Community , General Interest , Tips and Tricks


We are back this week with a new issue of Tell it like IT is! Our latest pet peeve comes from Tony Diamond, who had this to say: “My outlook quota is almost always full; I could trim it down a lot if I could save contents of some folders elsewhere…” We have a solution for you, Tony! Within Microsoft Outlook, you can setup auto-archiving so a copy of all your email messages (or those of your choosing) is automatically saved in a folder on your computer. To setup an AutoArchive with...

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Twilight - Android App to help you Sleep

ITS

Posted: June 11, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Are you having trouble falling asleep after using your smartphone or tablet at night? Twilight may be the solution for you! Twilight is a free app for Android devices that makes your device screen adapt to the time of the day. The app protects your eyes by applying a soft red filter at night. The intensity of the filter is adjusted to your local sun cycle, so it knows to wait until later on those long summer days. Why red? Recent research has shown that exposure to blue light at bed time may...

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UNB s Transition to Telus Status Update

ITS

Posted: June 5, 2014 5:00:00 AM ADT

Category: General Interest , Our Community , IT Announcements


UNB’s transition to Telus is nearly two-thirds complete, with more than 250 devices converted as of the end of May. Staff at the Mobility Centre are now contacting UNB cellphone, smartphone, tablet and data device users who have not converted to book their appointments. For faculty and staff in Saint John, Facilities Management staff will be in touch to confirm appointments for June 17. For faculty and staff in Fredericton who haven’t replied to a call or email from the Mobility Centre,...

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Another World s First for UNB Dermoskeletics Research Centre

ITS

Posted: June 4, 2014 5:00:00 AM ADT

Category: Our Community , General Interest


UNB is teaming up with B-Temia, a Quebec company, to develop new dermo-skeleton technology: wearable robotics to assist people with a limited capacity of walking. With UNB's Institute of BioMedical Engineering and the Canadian Forces Base in Gagetown so close, the Fredericton Campus is the perfect location to host the World's First Research Centre for Dermoskeletics. The Research Centre will develop technologies for military and civilian uses. Soldiers carry an average of 50+ lbs. of...

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Tell it like IT is

ITS

Posted: June 4, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest , Our Community


This week we are starting a new column in tidBiTS called Tell it like IT is! We want to hear about any pet peeves you may have with your IT services and we’ll provide you with a quick fix. This week’s pet peeve is: “I can’t search by last name in the Microsoft Outlook Address Book”. We’ve got a solution for that! First, click Address Book, (located to the far right of the Outlook Home tab). The Address Book window will appear. Change the Search parameters from Name Only to More...

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Looking for a new App to manage your Notifications

ITS

Posted: May 21, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Whether you have too much happening in your life, or just need a quick reminder, check out the new App IFTTT (If This Then That). IFTTT lets you create “recipes” by connecting a triggered event to an action on your mobile device. The connections can be built from over 100 different channels, such as Facebook, Twitter, Instagram, Dropbox, and even your device’s functions. What exactly are your “recipes”? They can be anything from muting your phone at the start of a work shift, to receiving a...

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New - And Old - Faces around ITS

ITS

Posted: May 21, 2014 5:00:00 AM ADT

Category: IT Announcements , General Interest , Our Community


You may be seeing some new and some familiar faces around ITS this summer. Joining us as Level 1s and members of the Client Services Team are a number of new and returning UNB student employees. We asked each student a few questions to get to know them and learn what their role is at ITS. Here’s what they had to say: Name: George Youssef 1. What would you like people to call you? George 2. What year and degree program are you in at UNB? 3rd Year information Systems 3. Where are you...

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Phishing for Money

ITS

Posted: May 21, 2014 5:00:00 AM ADT

Category: Geek Speak , General Interest , IT Security


Online scammers are getting more creative every day to try and steal your information. One of the latest scams to surface is a very elaborate Netflix phishing scam. It has since been taken down, but shows just how far scammers and phishers are willing to go. Created by a team of tech support scammers located in India, victims received an e-mail outlining that unusual activity has been detected on their account, which has suspended their username. To reactivate their account, they must...

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UNB Business Students Launch Lawn-care App

ITS

Posted: May 14, 2014 5:00:00 AM ADT

Category: Our Community , General Interest


Do your lawn-care providers mow your lawn before your grass is long enough? If so, you’re not alone. That’s why a pair of third year UNB Business Students set out to change the lawn-care game… With an app! With the start of their own business, Finer Edge Lawn Care, UNB Students Brock Slipp and Josh Lebrun have created an app that lets customers sign up for lawn care, customize their own schedules however they please, track purchases, or even cancel services. But that’s not even the best...

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Increase your reading Speed with the new Spritz Technology

ITS

Posted: May 7, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


If you dread the thought of spending several hours reading a text book or any lengthy document, then you should be looking forward to the new Spritz technology. Spritz Technology increases your reading speed drastically by changing the way you read text. This is done by eliminating the need for your eyes to move from word to word, or even around the page. In fact, there is no page! Spritz uses just 13 characters to show all of your content. This reduces the chance of your concentration being...

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TELUS Mobile Office Pays a visit to UNB

ITS

Posted: May 7, 2014 5:00:00 AM ADT

Category: General Interest


On Monday, May 5th, you might have had a hard time finding a parking spot in front of the Science Library on UNB’s Fredericton campus. That’s because the TELUS Mobile Office  stopped by for a visit. The TELUS Mobile Office is a large bus equipped with the latest network and telecommunications devices and software to help promote growth in local businesses. Led by an expert TELUS Team, businesses can reach out to the mobile office for help with tough challenges. UNB faculty and staff had a...

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Trying to save money on Groceries Your UCard can help

ITS

Posted: May 7, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


If you’re a student who is staying in Fredericton for the summer, you will want to know this. With a valid student UCard (UNB photo ID) you can receive a 10% discount at Superstore and Sobeys every Tuesday, all year long. This includes the summer even if you're taking a break from classes until the fall. Just flash your UCard with a valid sticker on Tuesdays and you will instantly save a few dollars every time. But don’t just stop there! You can also receive 5% off at Victory Meat Market with...

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UNB Moves to a New Mobile Service Provider

ITS

Posted: May 7, 2014 5:00:00 AM ADT

Category: General Interest


ITS is pleased to announce that TELUS is now UNB's official provider of wireless telecommunication devices and data services for the next three years. TELUS is bringing many features for Faculty and Staff to take advantage of, including: Unlimited National Calling Unlimited Text Messaging (Includes Picture and Video) Voicemail Caller ID Conference Calling Call Waiting Call Forwarding Reduced US Voice Roaming 1 GB of data (can be used for tethering) Data Pooling/Sharing to reduce...

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Do it yourself with Instructables

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Want to learn how to make a laser? How to make banana bread? Make a survival kit? Build a Bluetooth speaker? At one time or another, most of us have wanted to create something with our own hands rather than buy it from a store.  But where do you go when you need to learn how to make that contraption or gadget? Instructables.com is a site that is perfect for the Do-it-yourselfer.  It has thousands of different instructions on building everything from a go kart to how to grow picturesque...

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Expand on your Learning

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Do you have a passion for learning and want to take some courses from the world’s top universities? Then you should check out Coursera.org. Coursera brings a premiere education to the masses online.  Partnering with over 100 of the top universities worldwide, Coursera offers courses on everything from linear circuits to computational investing to Hebrew. Coursera allows you to learn on your own schedule, so you can decide to take your time or go through an entire course in a matter of a few...

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Get a great night s sleep with F Lux

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


We rely on our computer for so many things: our main communication tool, our main source of news and increasingly, our source of television. But what does all this screen time mean? Well unfortunately for many people, it means either lying in bed wide awake long after we should be asleep or suffering from debilitating headaches.  So what’s the cause? Our monitors emit something call blue light.  Blue light is similar to the light from the sun and is a stimulant – the light boosts our...

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Imaging Print Services is now named Print Services

ITS

Posted: April 30, 2014 5:00:00 AM ADT

Category: General Interest , IT Announcements


UNB Imaging and Print Services has been re-named to Print Services. Even though their name has changed they continue to offer quality products for your printing needs. Whether you need photocopying, posters, booklets, lamination, thesis binding and more – Print Services has you covered. Keep an eye out over future weeks for specials on their most popular services. Check out the new Print Services look at www.unb.ca/printservices . Need some printing done? Ask for a quote! Contact Print...

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Add productive time to your day using Pushbullet

ITS

Posted: April 23, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


According to a new study, cellphone users check their phone 150 times per day – that’s once every 6.5 minutes you’re awake! But that’s not even the worst part. Most of the time we check our phones we haven’t even received any new notifications. So how can you focus a little more on your work and a little less on obsessively checking your smartphone? By using Pushbullet. Pushbullet delivers all your smartphone notifications to your desktop so you can put your phone out of site and out of mind...

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Free Movies Online With Crackle

ITS

Posted: April 23, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


These days, most TV shows are available to be streamed for free on the network’s website a day or two after the program is shown on live TV. But what about movies? Unfortunately, there are not many movies available online legally without a Netflix subscription. So how can the movie fanatic still get a great theatrical experience without a paid subscription? With Crackle.com. Crackle is a free (and legal!) movie and TV streaming service.  Though it may have the latest new releases, it still...

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Get off on the right foot with your studies this summer with iStudiez Pro

ITS

Posted: April 23, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Want to achieve better marks while in intersession this summer? It has been proven that one of the biggest keys to a student’s success in school is organization, but between all the essays, midterms and assignments it’s often hard to keep track of everything you have on the go. That’s where iStudiez Pro can help. iStudiez Pro allows you to track everything to do with school in one place – your iPhone.  It has a calendar feature that synchs with your iPhone’s calendar so all your...

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Virus Protection for your Android

ITS

Posted: April 23, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Did you know virus protection is just as important for your Android as it is for your laptop or desktop? Just like with your computer, Smartphone viruses and malware have the ability to take over your device and steal all your private information if you’re not careful. So how can you keep your Android and all your personal information safe? AVG Mobile’s AntiVirus Security is an App for Androids that will protect your device from any potential viruses that try to infect it.  The app scans your...

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Happy Studying UNB students

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Congratulations students, on completing another semester of classes at UNB! Just think, only a few more exams to go until a well-deserved break. If studying is getting to you, take a walk outside and welcome in the new spring weather.  If you’re not in the mood for a stroll, keep your brain sharp by trying out dual-n-back, a memory game that has been proven to increase your fluid intelligence and improve test scores. From all of us at ITS, good luck on your exams!

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Hunt for Easter Eggs Online with Google

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Everybody loves online Easter Eggs and Google is no exception. Although typically known for changing their logo in honour of different events or occasions, Google has also been known to fill their pages with Easter Eggs.  Here are a few of our favourites: 1) Ever dreamt about touring the world from the sky? Now you can with Google Earth.  All you have to do is press Ctrl + Alt + A and your adventure begins! 2) Want to see your Google page spin? Try typing “Do a barrel roll” in the search box...

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Microsoft Office goes Mobile

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Ever wish you could pack all the functionality and resources provided by Microsoft Office into a package that is smaller than your laptop or desktop computer? Great news! Now you can thanks to Microsoft Office Mobile. Microsoft Office mobile lets you do everything with Office that you would from your computer at home or at work, all on your Smartphone or Tablet. Whether it’s writing an essay using Word, making a budget on Excel or taking notes in class using OneNote, Microsoft Office Mobile...

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Never lose touch with your team with Fleep

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


In today’s busy work environment, clear communication isn’t just an advantage, it’s a requirement.  Between continual group emails, instant messaging and meetings however, sometimes it can be a tradeoff between being up to date with your team or getting work done. That is, until Fleep. Fleep is a communication app that helps you and your colleagues always stay on the same page.  Formed by a group of former employees from an instant messaging service, their goal was to create an improved way...

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Organize your Email with Boomerang

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Since the beginning of the online revolution, email has been connecting business partners and friends from around the world. As useful as email can be however,  it can also easily get in the way of your productivity. That’s where Boomerang can help. Boomerang is an attachment for both Gmail and Outlook that helps you overcome some of the clutter of email, all while making sure that you never forget to read or respond to a single one. What does Boomerang do exactly? It allows you to: 1) Decide...

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Parking made easy with HotSpot

ITS

Posted: April 16, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Parking in downtown Fredericton can be frustrating, especially when it’s midday and you have to settle on a spot that isn’t close to your intended destination.  Even once you find a spot, you have to make the decision between filling the meter with all the coins you can find or just putting in a few and risking getting a parking ticket. Thanks to a former UNB Civil Engineering student, however, tracking down change for parking no longer has to be an issue. Phillip Curley founded HotSpot...

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5 Odd Questions Kim Washburn

ITS

Posted: April 9, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Name: Kim Washburn Job at ITS: As a Telecom Anaylst, I am responsible for configuring VoIP telephones, ordering new cellular devices and deactivating old ones, as well as Aliant centrex billing. I also serve at the ITS Procurement window accepting machines for repair and disposal, as well as returning fixed computers and software to their owners. Finally, I take care of early ordering of City of Fredericton phone books for UNB. 1. If you could choose anyone in the world to be the Prime...

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Keep your Flash Drive Safe

ITS

Posted: April 9, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


In the modern age of computing, we go to great lengths to keep our data safe and away from the eyes of others.  We install anti-virus software on our computers, use passwords for our smartphones and protect our wireless router from any would-be intruders.  So why is it that we don't protect our flash drives? Flash drives are one of the most convenient and portable pieces of modern technology, but did you know they are also some of the most insecure?  First of all, flash drives are very easy...

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Reconnect to your UNB network drives

ITS

Posted: April 9, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Faculty and staff, have you ever lost the mapping to your personal (H:) or departmental network drives? Sometimes switching between UNB’s wired and wireless networks can cause laptops to lose connection to the UNB network drives.  This could mean trouble if you’re about to give a presentation or lead a meeting that involves a file stored on the network. So how do you get your network drives back? By using the UNB Software Center.  Within the UNB Software Center simply download the application...

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Vimeo - High-quality video sharing

ITS

Posted: April 9, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Looking for an alternative to YouTube for finding or sharing high-quality videos? YouTube is a great resource for videos about almost anything, but let’s face it, sometimes the high-quality content can get lost in the site’s endless clutter of homemade funny cat videos or videos of children coming home from the dentist. This is where Vimeo comes in handy. Vimeo is a more “professional” video sharing site that generally contains videos of higher picture and content quality than YouTube. Not...

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Master your Google Skills with A Google A Day

ITS

Posted: April 2, 2014 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Whether at work or home, we regularly rely on what's arguably the internet's biggest innovator - Google - to provide us with information we need on any given subject. Not only does Google give us answers to questions that range from simple mathematics to the meanings behind Shakespeare's plays, but it can also help us navigate the world and has many other functions. So how good are you at doing research on Google? Agoogleaday.com will help find out your skills and improve on them! How does...

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Save time and money with a quick trick

ITS

Posted: April 2, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


What do you do with your computer at the end of the day? Most people do one of two things: shut it off or leave it running. So which is the best to do? Neither. According to PC World, a recent study done by iolo Labs concluded the best procedure is to put your PC in sleep mode. Why? By putting your computer in sleep mode rather than leaving it on all night, you will save about $2 per month in energy costs. This may not be a huge amount, but it still adds up to $24 per year, per computer you...

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Tricks to help you get started with Windows 8

ITS

Posted: April 2, 2014 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Just purchased a new Windows 8 laptop or tablet but aren’t familiar with the latest version of the Windows operating system? Here are a few tricks to help you get a feel for Windows 8:  1) Accessing your programs: Windows 8 involved the removal of one feature in previous versions of Windows that many people held near to their hearts, the Start menu.  No longer do you have to click in the bottom left-hand corner of your screen and scroll through endless folders to find the program you're...

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Get your new student ID s next week Campus re-card starts Monday March 17 for ALL Part-time and Full-time Students

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Mark your calendars for Monday, March 17!  The new photo ID Card (now known as the UCard) will be available for pick-up to all part-time and full-time students at the UNB Card Office located in the SUB (room 106). It’s FREE to get your new UCard. Just bring your old ID card with you to swap it for your new UCard. Why do I need a new card? Your new UCard contains new contactless technology not found in your existing card that is used for speedy tap & go transactions at Tim Hortons and the...

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Stay on top with Wunderlist

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Tips and Tricks , IT Announcements , General Interest


Do the piles of work on your desk seem to continually grow without any hope of shrinking? Maybe it’s time to give Wunderlist a try. Wunderlist is a to-do list program that lets you sync your lists between all your devices  so they’re always up to date. The program lets you assign deadlines to tasks as well as record the status and mark tasks as important. It also lets you share your to-do lists over Facebook, Twitter and the Wunderlist platform so you and your colleagues can easily...

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Students Download Microsoft Office for FREE for your Mac or PC

ITS

Posted: March 12, 2014 5:00:00 AM ADT

Category: Our Community , IT Announcements , General Interest


Did you know all UNB students (part-time and full-time) can now download full versions of Word, Excel, PowerPoint, OneNote and more for your personal computer for FREE?  Whether you’re a part-time, full-time, undergraduate or graduate student, you can get the latest version of MS Office for your PC or Mac right from your UNB email.   Learn how. 

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A shortcut for your desktop

ITS

Posted: February 26, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Need some help getting back to your desktop? In today’s busy and multitasking workplace, we often have all kinds of windows open on our computer at once– from Internet Explorer to Photoshop, sometimes as many as 10 different windows! But what do you do if you want to get back to your desktop quickly and easily? Windows 7 has two handy little features to help you out. Notice that little rectangle in the bottom right corner of your toolbar? By clicking there it automatically minimizes all your...

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Get more done with the help of an Owl

ITS

Posted: February 26, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Do you find yourself getting sidetracked online? The internet is filled with distractions at every turn, and it can be a battle for a lot of students to get any studying done with a laptop in hand. Fortunately Productivity Owl can help make sure you’re always on task and focused. Productivity Owl is a program available for Google Chrome that monitors the webpages you’re accessing to make sure you’re not getting sidetracked from the task at hand. To use it, simply add any websites that...

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Train your brain

ITS

Posted: February 26, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


What’s the most important part of your body to exercise? Walking through most gyms, you’d think it was either your chest or your arms. Contrary to popular belief, however, it’s most important to exercise your brain. A sharp brain helps you work faster and harder, and helps you make better and quicker decisions. So where exactly can you go for exercises to keep your noggin in shape? Try Lumosity. Lumosity is like the gym for your brain and this gym is a lot of fun to go to! To start you off,...

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Wouldn t it be great to accomplish all the goals you set for yourself

ITS

Posted: February 26, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Whether your goals are it’s work, health, financial or spiritually related, getting started on a goal can be a challenge, and following it through to the end can be even more difficult. So how can you make sure you stay focused while working towards your goal? With a little help from Lift – Daily Motivation. Lift is basically a personal life coach in your pocket.  It keeps you focused by giving you a step by step guide to over 100,000 different goals.  Lift also provides you with the ability...

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Access the Internet Worldwide with eduroam

ITS

Posted: February 19, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Do you know how to get connected while you’re travelling abroad? In this day and age, Internet is more than a luxury to students, faculty and staff, it’s a necessity. Whether you’re in Africa, South America, Asia-Pacific, Europe, the U.S. or somewhere else in Canada studying, recruiting players for your team, or travelling for conferences, eduroam allows you to connect to the internet at any other eduroam institution using your UNB Login ID and Password. For full instructions on how to get...

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Google Keep all your sticky notes in one place

ITS

Posted: February 19, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Using sticky notes for reminders is very helpful. You can stick them wherever is most convenient for you - on your fridge, your monitor or even in your car. One problem with sticky notes though, is that they are easily lost and frequently become unstuck. So how can you keep your reminders organized and in a handy location without losing them? With Google Keep. Google Keep allows you to have all of your reminders in one place – your Google account – so they’re with you no matter where you go. ...

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Organizing your PC as easy as 1 2 3

ITS

Posted: February 19, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Computers are a lot like desks – a little bit of work can make them very cluttered. Just like a messy desk, a cluttered computer can make it difficult to get work done productively and efficiently. Spending a few minutes now on organization can save you hours in the long run, so what can you do to organize your computer? #1. Create folders – Folders allow you to organize all of your relevant files into separate locations so you always can find what you need in just a few clicks of your...

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Protect your smartphone with a backup

ITS

Posted: February 19, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Nowadays, our smartphones are like a second computer.  We use them to store our personal identification information, our banking information and phone numbers of all our contacts.  We invest countless hours downloading the apps we want, setting high scores in games and setting our phone up just the way we like it. At any moment, however, all of this time, effort and data could disappear.  Your phone could crash, be dropped in a puddle or be lost or stolen. So how do you protect yourself from...

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Wake up on time every morning with Wakerupper

ITS

Posted: February 19, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Being on time is always important but especially on certain occasions. Doctors appointments, meetings and important calls just can’t be missed and sometimes an alarm clock just can’t be trusted. That’s when you need a wakeup call!  Wakerupper has you covered. Just like at a hotel, Wakerupper is a free service that will call you to ensure you’re up on time for the day’s tasks. Simply go to Wakerupper.com, set the date and time of your wakeup call and leave a short reminder for yourself to be...

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A low-cost online library

ITS

Posted: February 12, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Checked the library for a book you’re looking for and it’s not available? Want to stop paying the high cost of paperbacks and hard-covers at your local bookstore? Then Scribd just might be for you. According to their website, Scribd is the world’s largest library with more than 40 million books and documents. With a library that doubles almost every year, almost any book you can think of from the past and present, including new releases and best sellers. So how do you join? Simply go to...

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Manage your UNB files from your personal device with myFiles

ITS

Posted: February 12, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Looking for an easier way to manage your work files from your personal computer? Look no further than myFiles. myFiles allows you to easily access your (H:/) drive and shared departmental drives from your personal devices from anywhere you have access to the web. To access myFiles, simply log in to your myUNB Portal and select myFiles from the Quick Launch Menu. From there, you can download or upload files, rename your folders, or anything else you would typically do from your computer on...

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UNB s VPN Client gets Promoted to Junos Pulse

ITS

Posted: February 12, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Do you work from home and use UNB’s VPN (Virtual Private Network) to access your secure IT services and files saved on your personal (H:) or departmental network drives? Earlier this morning, ITS upgraded UNB’s VPN client to a new solution available for free to UNB faculty, staff and students for both Mac and Windows computers. This new client is not only faster with increased security and newer technology, it is also compatible with Windows 8.1 and Mac OS 10.9, the latest versions of the...

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5 Odd Questions with Scott Chamberlain

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: Our Community , General Interest


What do you do at ITS? I'm one of the Senior Project Managers. The Senior Project Manager manages medium to large Information and Communication Technology (ICT) projects that directly contribute to operational efficiency and the achievement of UNB enterprise and departmental missions. 1. Name one interesting thing about you - For over 2 years I studied Chemical Engineering before finally transferring into the Computer Science program here at UNB 2. What is the funniest New Year's resolution...

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An easier way to convert and store files

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


One of the most common yet frustrating processes when creating or using files can be converting them to another file format. Whether it be converting from Word to Excel, PDF to Word, Excel to Word, PDF to PowerPoint or almost any other combination under the sun, it seems the process rarely happens without some kind of complication. That is, until Cometdocs. Cometdocs is a cloud storage client that let’s you securely store and share files, as well as convert files to and from all of the most...

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How to Reset your UNB Password

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks , IT Announcements


With all the passwords we have to memorize these days, it’s easy for us to forget them. Do you know what to do if you forget your UNB password? First things first, you will either need to use a personal device or a kiosk computer (computer that does not require your UNB login details) such as those located in the Harriet Irving Library to reset your UNB password. Then it’s just a matter of visiting UNB’s secure form, filling out the fields, answering the security questions and creating a new...

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Read like a US President

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Want to get through the reading for your next class in a matter of minutes rather than hours? One of the most monotonous things about university can be the incredible amount of reading that has to be done. It’s not uncommon to have to read 75, 1000 or even 150 pages from your textbook before your next class! And that’s even on top of all the other readings you have to do for your other classes. So how can you get through all these readings and even have some time to spare afterwards? By speed...

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Warning Signs that should put your Phishing Radar on High Alert

ITS

Posted: February 5, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements


Have you ever received an email claiming to come from UNB and asking for your personal information that seemed a little ‘off’ somehow? Phishing emails try to be clever by claiming to come from a trustworthy source, like UNB or your bank, but they almost always contain a few bits and pieces that expose them for what they really are - trash. A few warning signs of a phishing email to look out for: 1. Poor Spelling and/or Grammar. Any legitimate organization is going to proofread their emails...

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Accessing your PC from your Smartphone

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Need to access an important document while on the go? Some documents are too large to carry on your smartphone and a lot of programs made for the PC do not have a smartphone equivalent. A new app from Microsoft solves this dilemma. Microsoft Remote Desktop allows you to completely control your computer while on the go. Whether you want to watch your favourite movie or get your files organized for tax time, the app gives you access any files or programs stored on your PC right from your...

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Checkout51 - Because Every Dollar Counts

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


In today’s economy it seems like everything is getting more expensive – from movie tickets to cat food to toilet paper. One place that seems to be particularly affected by this trend is the grocery store. Thanks to Checkout 51 however, the prices you’ll pay at Sobeys or Superstore won’t seem quite so scary. Checkout 51 essentially pays you to go grocery shopping. To get started, check the app for deals on your favourite products. If you pick up any of the items listed on Checkout 51, take a...

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The poll results are in UNB pleased with the latest computer lab upgrades

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , Projects , IT Announcements


Notice anything different in the computer labs this year? Last summer, ITS undertook a project to upgrade all the general computer labs on UNB’s campuses to Windows 7. We recently polled faculty, staff and students asking your opinion of the changes, and of the 1557 of you who use the labs and voted, over 1400 said you noticed an improvement. Click here to see the full poll results.

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What to do when your UNB device is stolen

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , IT Announcements


If your UNB owned phone, tablet or laptop computer is stolen, whether on campus, from your vehicle or at home, here are the steps you should take immediately after to help. What to do after an incident Contact your local police department to let them know of the theft. If they can attend and take a statement, that would be helpful. Make sure to get a card with the officer's name and the file number for the police report. Notify UNB Security, the ITS Help Desk and UNB's Director of Risk...

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Wolfram Alpha - A New Way to Learn

ITS

Posted: January 29, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Where do you go when you have a question? Google is the go-to for most people, but even Google can’t always answer some of the more complex math problems. And when Google does know the answer, it doesn’t show you the steps it took to solve the equation, which isn’t overly useful if you’re trying to figure out how to solve the question yourself. So where else can you go if you’re looking for a quick, concise answer to almost any question? Try Wolfram Alpha. Wolfram Alpha is a website that...

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A new way to use Twitter

ITS

Posted: January 16, 2014 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Plume is an app that allows you all the features of Twitter but with some added bonuses. Don’t want to see advertisements from promoted tweets? Simply hide their tweets. Don’t want to see spam from the parody and other non-human accounts you follow? Plume gives you the option to block tweets containing certain words. Those with Android phones also get to enjoy the feature of being able to adjust the LED notification color depending on the notification from Twitter. Plume is available in...

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5 Odd Questions with Melissa Hannah

ITS

Posted: January 8, 2014 4:00:00 AM AST

Category: General Interest


What do you do at ITS? I like to think of myself as a technical translator. When informing the UNB community about new and existing IT services, I try to translate all of the detailed technical information I get from ITS staff into easily understood and not-so-technical terms. 1. If you could choose to stay one age forever, what age would it be? - The age I am now…and I'm not telling what that is. 2. If Abe Lincoln and George Washington got into a fight, who would win? - Physical, I'm...

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Google Voice - Stay goodbye to long distance fees

ITS

Posted: January 8, 2014 4:00:00 AM AST

Category: General Interest , Tips and Tricks


For many people, having friends and family that live around the world is part of our modern world. Not only is it hard to connect with these people because of time differences, it can also be very expensive but Google has an app to put an end to the long distance charges. Google Voice allows you to call any number in any country for free. That’s right, we said FREE. Want to know how to get it? You can use Google Voice by downloading Google Hangouts in the App Store, Google Play and in your...

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Happy Holidays from ITS

ITS

Posted: December 18, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Whether you’re planning on spending the holidays next to a warm, toasty fire or you’re heading south to lay on a beach under the bright sun, ITS would like to wish you a happy holidays and safe travels. Just like you, tidBiTS is also taking a holiday but will be back in the New Year with the latest UNB IT news as well as tips and tricks for all the new gadgets you received over the break. From all of us at ITS, Happy Holidays!

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The importance of HTML headings

ITS

Posted: December 18, 2013 4:00:00 AM AST

Category: General Interest , Design Desk


When designing a webpage, most put plenty of attention on the content to make it stand out and accessible to all. One important component to this that many people over look, however, are HTML headings. HTML headings not only help your webpages stand out more but also help readers and those with visual impairment better understand your website. The next time you’re designing a webpage, keep the following in mind: • The most important use of HTML headings - Accessibility. Assistive technologies...

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Travel Help for the Holidays

ITS

Posted: December 18, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Three things are synonymous with the holidays – family, weight gain and travel. Now, while we can't give you any diet tips or advice for dealing with your creepy Uncle Louie, we can suggest you check out a very handy app for those who plan on traveling by air. FlightTrack is an app that helps resolve a lot of the headaches associated with air travel. FlightTrack helps you navigate an unfamiliar airport with terminal maps, helps you find alternative flights with just a few taps of the finger...

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5 Odd Questions with Adam Baker

ITS

Posted: December 4, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


What do you do at ITS? It's probably easier to list what I don't do at ITS, but I'll make an attempt: I'm primarily responsible for operations of our Linux based servers including infrastructure related to UNB's web presence. I also maintain and support various web applications, do software development, deal with parts of the email system and write documentation. I also get to play a role in developing policy and procedures for the Systems and Application Development group. Did I mention...

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Announcing myPrint Easy printing from your own devices on-campus

ITS

Posted: December 4, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Students - Want to print directly from your personal computer on campus but don’t have your own printer? myPrint lets you easily print from your personal devices to any lab printer on campus. Accessed through your myUNB Portal Quick Launch menu, you can use myPrint to upload and print documents, print web pages, or even install a lab printer on your device so you can print directly from the programs you’re working in. Wondering how you pay for your myPrint print jobs? Just like when you...

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Happy Last Day of Classes UNB

ITS

Posted: December 4, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Congratulations to all students on completing yet another semester at UNB. Classes are over and the holidays are just around the corner! For some of you, this may be your last semester; others, your first. But what is one thing most of you have in common? You guessed it. Exams. Don’t trade your textbooks in for Christmas cookies just yet, now it’s time to study. Click here to view some previous tidBiTS study tips. Good luck, everyone!

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Keep Your Passwords Safe

ITS

Posted: December 4, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Worried about the integrity of your information online after hearing about yet another large corporation who has had their servers hacked? One of the best and easiest ways to stay protected from theft online is by using a different password for each website you log in to. The problem for many people, however, is that they either make their password too easy to guess or so complex that they forget it. So how can you make a password both complex and memorable you ask? With the help of the...

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New CRTC Cellphone Regulations worth cheering for

ITS

Posted: December 4, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


There is an old saying that says there are only two things certain in life, death and taxes. In reality there are three things certain in life: death, taxes and extra fees associated with owning a smartphone that you didn’t account for. However, thanks to new regulations from the Canadian Radio-television and Telecommunications Commission (CRTC), those fees are now no longer unlimited. Have you been using your phone outside the country or watching a lot of YouTube videos on it lately? The...

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Everything You Need in One Place

ITS

Posted: November 27, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Tired of worrying about where your tickets and gift cards are? Passbook, one of the many great apps included in Apple’s iOS 7, can help. Passbook helps you keep all of your gift cards, plane tickets and movie passes in the most convenient of places – right inside your iPhone. You can receive the passes through scanned QR-Codes, email and text messages, the Safari web browser and more. To learn more about Passbook, click here.

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New myUNB News helps students faculty and staff stay informed

ITS

Posted: November 27, 2013 4:00:00 AM AST

Category: General Interest


Over the summer, Information Technology Services and Communications and Marketing developed a replacement for UNB's previous email based electronic newsletter system for students, faculty and staff. The new system, called myUNB News, allows students, faculty and staff to get the latest notices via the myUNB Portal, through opt-in email subscriptions, three blogs and the UNB App for smartphones. Between September 1 and November 2, nearly 26,700 visitors made more than 53,818 visits to myUNB...

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UNB s Mobile Device Usage Stats

ITS

Posted: November 27, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


When it comes to mobile device usage on UNB Fredericton's wireless network, Apple is king. Apple devices account for more than half (56%) of all wireless devices connecting to the new myUNB WiFi network, with Windows computers and Android phones and tablets tied at second place at 17% each. The Apple iPhone alone accounted for one in four devices on our wireless network while Android phones and tablets accounted for one in five devices. At peak, there have been 696 Windows-based computers on...

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Increase in attempts to steal Apple IDs

ITS

Posted: November 22, 2013 4:00:00 AM AST

Category: General Interest


UNB's IT Security Team has noticed increasingly sophisticated attempts by online criminals to steal Apple ID information. Recent phishing e-mails have contained links to sites that have been designed to look nearly identical to the normal Apple website. Apple IDs can be used to gain access to personal information and stored credit card information that is used for purchases through the iTunes store, the Apple App Store or Apple Online retailer. The Canadian Cyber Incident Response Centre...

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A Personal Assistant in Your Pocket

ITS

Posted: November 20, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Ever wish you could have your own personal assistant? Thanks to Google, now you can. Google Now helps you navigate your day from the moment you wake up – it lists all your scheduled items for the day, shows you the traffic for your commute, Now gives you your Gmail Cards (reservations, flight bookings, etc.), and will even show you if your favorite TV show is on or if your favorite baseball team is playing. The best thing about Google Now? Just like most Google Products, it’s free. Learn more...

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Did ITS meet your needs

ITS

Posted: November 20, 2013 4:00:00 AM AST

Category: General Interest , IT Announcements


The results are in and ITS has already resolved many of the issues you identified in a recent IT survey distributed to UNB faculty, staff and students. Want a quick look at our progress? Take a peek at the IT survey infographic.  It shows you the top issues identified by each UNB group and how many we have resolved. Don’t wait for our next survey to share your thoughts; your feedback is always important. If you have any comments or concerns about your UNB IT services let us know by filling...

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Save time and effort with Windows 7

ITS

Posted: November 20, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


According to our latest stats, Windows 7 is the most used operating system here on campus. But did you know that Microsoft has packed Windows 7 full of little features that can save you time and headaches on an almost daily basis? BrainStorm Inc, a website designed to help users discover and better use software, has made videos available showing three very convenient features within Windows 7.  These include using the Snipping Tool to capture screen shots of a selected area on your screen,...

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Warning to Adobe Users following breach of 36 million accounts

ITS

Posted: November 20, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Last month Adobe Systems suffered a breach of its systems resulting in the compromise of over 36 million user accounts. Individual affected users should have received an alert e-mail from Adobe, however many people may have had these e-mails land in their spam or junk folders. It is important that if you did have an account with Adobe that you reset your password. Most importantly, if you used the same password for Adobe.com that you use for your UNB account, please change your UNB account...

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Cryptolocker Ransomeware

ITS

Posted: November 13, 2013 4:00:00 AM AST

Category: General Interest , IT Announcements


The Canadian Cyber Incident Response Centre (CCIRC) and the Canadian Colleges and Universities Chief Information Officers (CUCCIO) IT Security Managers Group have issued renewed warnings about the Cryptolocker Ransomeware following several incidents at Canadian universities. Cryptolocker is a form of malicious software (malware) that can encrypt files stored on an infected computer, an attached USB or external hard drive storage, and even network storage. The perpetrators behind this malware...

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Edit your photos on the go with Adobe Photoshop Touch

ITS

Posted: November 13, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Adobe Photoshop is used by millions of people around the world to improve pictures of models, nature and animals, but typically it’s only ever been available on your laptop or desktop. What if we told you now you can edit pictures with Photoshop right on the device you took them with? Adobe now offers Photoshop Touch, a Photoshop app available on iOS devices. With the app you can crop pictures, remove redeye, adjust hue and brightness, enhance pictures to glow and much more.Get it for free...

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The UCard App is Here

ITS

Posted: November 13, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


In the line at Booster Juice at the SUB and realize you need to put more money on your UCard before you can get your beloved Strawberry Sunshine smoothie. You better get out your smartphone, the UCard app is here! The new app was just launched for both Apple and Android devices and is named “Transact by Blackboard”. The app lets you: - Check your UCard balances- Check your transaction history- Add money to your UCard Cash account- Deactivate a lost card or reactivate your card if...

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What if we told you Goggles can serve a purpose other than swimming

ITS

Posted: November 13, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Google Goggles is an app available for Android and within the iOS Google app that gives you a new perspective on the world around you. See a painting and want to know the artist? A new car and want to learn the model? A statue and want to learn the history behind it? Just open Google Goggles, point your camera at the object in question and within a matter of seconds, Google searches its databases and tells you everything it knows about it. Not only that, the app can also translate languages...

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5 Odd Questions with Cheryl Jacobs

ITS

Posted: November 6, 2013 4:00:00 AM AST

Category: General Interest


What is your role at ITS? I am a Business Analyst and sometimes Project Manager. A Business Analyst works with the UNB business and academic units to refine their business processes and/or requirements as they pertain to Information Technology. We function as IT “translators” when a unit needs a new application or just needs to use technology smarter. 1. If the 7-11 is open 24 hours a day, 365 days of the year, why do they have locks on the doors? You're right – this is an odd question! And...

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Get a Good Night s Rest With The Help of Your iPhone

ITS

Posted: November 6, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


If you’re like most people, you wake up every morning exhausted and drag yourself to the coffee maker. It’s a feeling none of us like to experience. So what if there were an app that could help you get a good night’s sleep? Sleep Cycle is an iPhone app that tracks your sleep habits then wakes you up during your lightest sleep phase so you feel as well rested as possible. You simply enter the time you’d like to wake up and then place your iPhone on your bed and go to sleep. When it’s time to...

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Is Your Wallet Chock-Full of Customer Loyalty Cards

ITS

Posted: November 6, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


It seems like almost every store we walk in to these days offers us a new card to collect points or earn discounts. Most people forget to ever use the card and it sits at home in a pile of other cards, collecting dust on the back of a table. So what if there was something we carried everywhere that could be used to store a seemingly limitless number of cards... Key Ring is a brand new, free app that allows you to keep all your cards in one convenient place – your Smartphone. All you have to...

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Mmm Booster Juice

ITS

Posted: November 6, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Great news, UNB! You will soon be able to get your fill of delicious fruit smoothies from the Booster Juice opening soon upstairs in the SUB on the Fredericton campus. But the good news doesn’t end there. The UNB Card Office is currently in talks with Booster Juice to allow you to use your UCard at their new SUB location. This means you’ll be able to purchase all those tasty smoothies using the fastest, most convenient method at UNB – your UCard. But before you can make purchases at Booster...

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A New Development in Classic Technology

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


There has been one piece of technology that really hasn’t evolved much in the modern day – the watch.  That’s all starting to change. Many of the largest computer and internet companies are now developing smart watches. These watches are able to tell you the weather, take pictures, show smartphone notifications such as email or text, make phone calls and control your media. For more information on smartwatches, click here. 

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How to Type Hands-Free

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Do your hands and wrists get exhausted writing reports or papers day after day? Microsoft has a neat piece of software built in every Windows computer to help. Windows Speech Recognition allows you to control your computer, run programs and even write papers using your voice instead of your hands.  After a short set-up you’ll be able to write entire novels without touching a key. This handy tool is found within the Ease of Access menu in the Control Panel of your computer (accessed from the...

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Last Year s Student Technology Fee Projects

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: IT Announcements , General Interest


If you’ve been paying attention to tidBiTS lately, you’ve probably read our recent article on the Student Technology Fee. But what does the Student Technology Fee get used for? The 2012 – 2013 Student Technology Fee was used to complete 25 projects, with many others still in progress. Some highlights include brand new computers in the Harriet Irving Library Learning Commons as well as the Language Lab in Singer Hall 156 and 6 other labs on the Fredericton campus. Not only that, the Harriet...

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Printing Spy-Style

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Not all information is meant to be shared, but sometimes it’s tough not to share when you’re printing in a public place. Secure printing is a little-known feature that lets you create a password for your print job so your document doesn’t actually print until you’ve entered your password at the printer. To secure print to a Ricoh copier, for example: Within your document, go to  File>Print. Click on Print Properties, then Advanced.  Under Job Type, select Secure - it will then prompt you to...

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The Return of BlackBerry Messenger

ITS

Posted: October 30, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


BBM is back! But on Android and iOS? BlackBerry Messenger (BBM) has always been known as the cream of the crop of instant messengers. Original it was only available on the BlackBerry but now you can use it to message friends and colleagues on any device, whether it’s a BlackBerry, Android, or iOS. Get the BBM app for free from Google Play and the App Store.

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IT Advisory - Do not install new LinkedIn Intro App on iOS devices

ITS

Posted: October 25, 2013 5:00:00 AM ADT

Category: IT Announcements , General Interest


The Information Technology Services Security Team is advising the UNB community not to install the new LinkedIn "Intro" App on any UNB-owned or personal Apple smartphones or tablets. This new app reconfigures iOS devices to route emails from the device through LinkedIn's servers. It does this by changing the security profile on devices, which LinkedIn or someone able to hack LinkedIn, could then use for other purposes such as installing additional applications or removing applications,...

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Congratulations to UNB Grads of 2013

ITS

Posted: October 23, 2013 5:00:00 AM ADT

Category: General Interest


It’s been 4 or 5 or maybe even 6 long years.  After many late nights, thousands of cups of coffee and perhaps even a few tears, they’ve finally reached their goal, and now it is time to celebrate.  ITS and tidBiTS would like to congratulate all the UNB 2013 grads who will be receiving their diplomas during this week’s Fall Convocations.  No matter how long your journey was getting here, your hard work has finally paid off – well done!

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Educational Transformation

ITS

Posted: October 23, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


With midterms right around the corner, most students are desperately studying to get every last bit of information in their heads. But what should you do if there are a few concepts that you don’t understand? Try checking out Khan Academy. Khan Academy is a free website with the mission of “providing a free world-class education from anywhere.” The site delivers beginner to advanced lessons in everything from art classics to capital markets to how to calculate the gradient of a scalar...

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Having Trouble Keeping Notes Organized Try OneNote

ITS

Posted: October 23, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Having all your notes in one place makes studying much easier and much more productive. Microsoft OneNote is a note-taking program you can use for both handwritten and typed notes. It lets you insert pictures and sound and even type anywhere on the page without restriction. To help keep you even more organized, OneNote allows you to create separate “notebooks” for your different classes and topics and can even be accessed and shared between your PC, tablet and mobile phone. OneNote is...

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Saving Personal Numbers on Your VoIP Phone

ITS

Posted: October 23, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Do you have a non-UNB phone number that you frequently call? If so, did you know you can save  your personal contacts on your VoIP phone? The "Personal Directory" feature on your VoIP phone allows you to manually add and save personal contacts. Although not enabled by default, this feature can easily be added by submitting a request to the ITS Help Desk with your phone number and contact details. Once your phone is configured, simply follow these instructions for using your Personal...

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October is cyber-security awareness month

ITS

Posted: October 18, 2013 5:00:00 AM ADT

Category: IT Announcements , Tips and Tricks , General Interest


While October is probably best known for Halloween costumes, trick or treating and scary movies, there's another reason for students, faculty and staff to take notice of the month.It's also Cyber Security Awareness month in Canada and in countries around the world.Cyber Security is a growing area of concern for individuals, organizations, government and police. At the University of New Brunswick, Information Technology Services is actively involved in protecting UNB's technology assets and...

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Change IT on Your Campus

ITS

Posted: October 16, 2013 5:00:00 AM ADT

Category: Projects , IT Announcements , General Interest


Every year, students pay a ‘Student Technology Fee’ along with their tuition and other fees. But what, exactly, is the Student Technology Fee and what is it used for? The Student Technology Fee is used to improve information technology for students throughout the Fredericton campus. In the fall, students are asked to submit their ideas for how IT can be improved. Once all the ideas have been collected, they are voted on by a committee and projects are selected and funded and, soon after,...

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Is the Movie Any Good

ITS

Posted: October 16, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Making plans for a movie night? Whether you’re planning a trip to the theatres with friends or watching a movie at home with that special someone, IMDB you want to know if it’s worth the hour and a half of your time. The best way to know how good a movie will be … IMBD. With the movie app you can see ratings, watch trailers, rate movies yourself, look up movie show times in local theatres and more. Get comfy, grab the popcorn, and settle in for a nice lazy night of movies.

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You Were Definitely Heard

ITS

Posted: October 16, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


Last year, ITS conducted a survey of students, faculty, staff and Level 1s about technology services on campus. We asked if you thought your IT services were either satisfactory or had potential for improvement, you gave us your feedback and we began to immediately implement changes in the top issue areas. Since compiling the survey data, we have diligently been working to make your IT services better like improving our wireless network and our computer labs. Check out the survey results.

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5 Odd Questions with Mary-Lou Mowat

ITS

Posted: October 9, 2013 5:00:00 AM ADT

Category: General Interest


What do you do at ITS? My title is Senior Procurement Analyst.  I am responsible to ensure that the purchase of Computer systems & Accessories & Printers abide by the Purchasing Policy Act and maintain some of UNB’s site licenses. 1. What do you think is the best invention?  The Car 2. What is your favourite tradition? Annual Family Yard Sale 3. What is a food you can eat and never be tired of? French Fries 4. What is the best you've ever done at Roll up the Rim? I won a $100.00 Gift Card 5....

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Data Debacles

ITS

Posted: October 9, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Ever get your cellphone bill and almost keel over in shock? If you’re like most smartphone owners, almost every month you end up paying $10 to $15 more than what is stated in your plan. This usually happens for one reason and one reason only – you use too much data. Whether you want to be constantly connected with your friends on Facebook, you pass time by watching funny cat videos on YouTube or you’re looking for the latest and greatest app to transform your voice into that of Darth Vader –...

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Have You Made The Switch myUNB WiFi is Here

ITS

Posted: October 9, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


myUNB WiFi replaces Wireless@UNB and is up to four times faster and has much better coverage throughout our campuses. For those who have yet to make the switch, Wireless@UNB will only be available until October 23. Learn how to switch to myUNB WiFi.  If you have any questions, contact the ITS Help Desk.

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The Wait is Almost Over Switch to UNB s New Wireless on Monday

ITS

Posted: October 3, 2013 5:00:00 AM ADT

Category: General Interest


This Monday you need to switch from Wireless@UNB to myUNB WiFi to fully experience UNB’s new and much improved wireless. What’s so exciting about this new wireless network? Earlier today the Brunswickan published an article with all the details. Check it out.

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It s Happened Again Another Toolbar Has Appeared

ITS

Posted: October 2, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


You just downloaded a great free program you found online. The next time you open your web browser, however, you realize that free software came with something you hadn’t bargained for… Yet another toolbar. These days, toolbars are included with a lot of free software you can download from the web. These toolbars are usually a form of spyware that intentionally direct you to a specific site and can even goes as far to change your homepage and the search engine used by your search bar. Babylon...

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The Wait is Almost Over Switch to UNB s New Wireless on Monday

ITS

Posted: October 2, 2013 5:00:00 AM ADT

Category: General Interest , IT Announcements


This Monday you need to switch from Wireless@UNB to myUNB WiFi to fully experience UNB’s new and much improved wireless. What’s so exciting about this new wireless network? Earlier today the Brunswickan published an article with all the details. Check it out.

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tidBiTS Asked You Answered - Favourite new features of iOS7

ITS

Posted: October 2, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


iOS 7 has been out for two weeks now – just long enough for us to learn the ins and outs of Apple’s newest operating system. We already showed you the drastic increase in UNB’s internet traffic on September 18th as many of you downloaded the upgrade, so we thought we would ask ITS staff and students to share a few of your favourite new features since then.  Here’s what you had to say: “Two of my favourite features of iOS 7 - the calendar app. I really like the way Apple streamlined the way it...

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Extra extra Read all about it in your myUNB News

ITS

Posted: September 25, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


Looking for the latest information on any upcoming changes to your UNB IT Services? myUNB news (located in your myUNB Portal) is your key to the latest news at UNB, from details on new IT services coming soon, to employment opportunities, to new student clubs and societies available to join and more. Wondering what’s happening around UNB? Check out myUNB News.

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Graphic Request Lingo

ITS

Posted: September 25, 2013 5:00:00 AM ADT

Category: General Interest , Design Desk


Ever wonder what to label a request for a new image for your UNB website? There are many types of images used within the UNB website, such as a Billboard image, homepage story images, page banners, a carousel image, and images that fall under the side navigation ( sidenav large and small ) To make sure we all call image requests the exact same thing, refer to the images below. The next time you send an image request to ITS’s webops team, please be sure to give the image you want designed the...

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How to disable your lost or stolen phone from afar

ITS

Posted: September 25, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


We’ve all had those moments of anxiety where we’ve thought “oh no, where is my phone?”. Luckily, most of the time it’s buried on our bed or desk, or sometimes right under us… literally. But for those unfortunate few whose fears are confirmed and your phone really is lost, there are steps you can take to help ease the pain. PC Magazine has identified some handy apps and websites that allow you to remotely wipe your phone if it’s been lost or stolen. Whether you have an Apple, Android,...

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Quick UNB Phonebook Search with the UNB App

ITS

Posted: September 25, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Need to contact your professor for clarification on an assignment but don’t know their phone number or email address off the top of your head? Try the UNB App. It gives you easy and secure access to the UNB Phonebook so you can quickly search for any faculty, staff or student’s contact information while you’re on the go. From within the app, simply select “Phonebook” from the menu then do a search for the name of the person you’re trying to reach. That’s not all the UNB App has to offer. It...

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Move to UNB s new improved wireless

ITS

Posted: September 20, 2013 5:00:00 AM ADT

Category: General Interest


Did you know over the summer UNB’s wireless was replaced with brand new equipment and students, faculty and staff already see significant improvements in speed, capacity and coverage? There is one last step that YOU need to do to complete the move to the new environment. Beginning October 7 you need to switch your wireless connection from Wireless@UNB to myUNB WiFi. Learn more.

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UNB sees Internet traffic tsunami from iOS 7 downloads

ITS

Posted: September 20, 2013 5:00:00 AM ADT

Category: General Interest


It didn't take long for Apple Inc.'s latest mobile operating system to make waves at UNB on Wednesday afternoon.Shortly after its release, Internet traffic on the Fredericton campus surged as users downloaded the much-anticipated update to iOS, version 7. The hefty file weighed in at over 750 megs and put our Aliant High-Speed Internet connection to the test with our network hitting over 746 Megabits per second inbound at its peak.Universities across Canada and the United States reported...

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Welcome back

ITS

Posted: September 20, 2013 5:00:00 AM ADT

Category: General Interest


Can you believe summer is over and we’re halfway through September? It’s crazy! We've made a list of some of the main things you need to know to get you through the year. Printing: You now need to add money to your UCard Cash account to print at UNB? Here’s how it’s done! ITS Help Desk: Have questions about your computer or technology in general? Feel free to stop by the ITS Help Desk located in the Harriet Irving Library (HIL). Can’t make it to the HIL? Call 453-5199, or send us...

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Student Computer Lab and Printing Changes What s different and what you need to know

ITS

Posted: September 12, 2013 5:00:00 AM ADT

Category: Projects , General Interest


You may notice it takes a bit more time than usual the first time you log in to a lab computer. The good news, future logins will not take as long. Why, the long login? The longer initial login time is because your student computer lab environment was upgraded and the first time you log in, it is setting up your new workstation. Here are the details. This summer, Information Technology Services (ITS) undertook a major project – to upgrade all Windows labs throughout UNB’s campuses. The...

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UNB Email Upgrade Affecting Students Alumni and Retirees

ITS

Posted: September 6, 2013 5:00:00 AM ADT

Category: General Interest


***************** UPDATE: Before making any changes to your devices make sure your email has stopped working. There is a chance for those using Android and iOS smartphones and tablets that your email server details change automatically. This means your UNB email will continue to work as normal and no action is required by you.  ITS is currently testing this and will update this information once confirmed. ***************** Effective, Saturday, September 7, Microsoft will be implementing a...

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The top apps for any device

ITS

Posted: August 7, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Not every app is available for every smart phone, tablet or device. Some apps available for the IPhone may not be available for Blackberries. Luckily PC Magazine compiled a list of the must-have apps for your gadgets and organized them based on your operating system. Apple, Windows, Blackberry and Android users can now look to one place for their smartphone and tablet needs. Looking for a game to keep you amused, or maybe an app to help you with your finances? Look no further. 

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UNB can help you build your resume

ITS

Posted: August 7, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


No matter how much experience you have, or how talented you are, if your resume isn’t in order you may not get the interview for the job you really wanted. A resume says a lot about a person, and UNB wants to help you have the best resume possible. Optimal 2.0 is a resume building website available to UNB students to help you create a professional resume and cover letter. It also helps you create a personal website to share professional documents and links with social media sites. Found a...

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An app for apes

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


The old saying “so easy a monkey could do it” is taking on a new meaning. Apps for Apes is a non-profit organization allowing apes to play around with IPads to make music, play games, and even communicate. Check it out. Who knows, maybe the monkeys are saying “the iPad is so easy a human could do it.”

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Big changes to student printing coming mid-August

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: myUNB Portal Project , General Interest , Our Community , Geek Speak


Students – How you pay for printing on-campus is changing. But don’t worry, we’re making it easier than ever. Beginning mid-August, you will have to deposit money on your UCard to print from lab or personal computers on-campus. What is your UCard? Your UCard is the recently renamed UNB Photo ID. So, if you have your UNB photo ID, you already have the UCard. Two easy ways add money to your UCard: Online: UCard Online – Accessed from the Quick Launch menu in your myUNB Portal , UCard Online...

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Did you know Google could do that

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


“I’ll Google it.” We’ve all said this more times than we can count when asked questions we don’t know the answer to. But did you know Google is helpful for more than just answering “who was the Leaf’s latest draft pick?” It can show trends over time, studies and tips on how to grow a business, allows you to look at trends over time, and more. Google Tools can help you the next time you have a research project for class, or your boss needs the latest trends for Apple. “I’ll Google it” just...

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Free texting and calling anywhere in the world

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Travelling to the States, Europe or Asia? Maybe you won’t be able to get to a computer as often as you’d like to check in with friends and family. Viber is a free app that allows you to use 3G/4G data or Wi-Fi to send text messages or make phone calls to other users; no matter where you’re travelling. The best part (besides saving an arm and a leg on long distance charges)? It works on all smartphone devices, Nokia and Bada, and Mac and Windows. Sit back, relax and enjoy your trip. Now you...

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Some tips to get you started with Windows 8

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Just picked up a brand new Windows 8 laptop for the start of classes in September? The Windows 8 environment may be a little different from what you’re used to, so here are some tips and tricks from PCMag to help get you started. Whether you’re used to an older version of Windows, or if you were a Mac user, these tips should help.

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The smart way to buy a smartphone

ITS

Posted: August 2, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Buying a phone may seem easy at the start, but once you get to the store it becomes a question of what you want to be able to do, colour, size, speed, data, roaming, etc. So which one should you choose? Engadget’s smartphone buyer’s guide lets you see all the newest and most popular phones of 2013 and what each can do for you. It also shows you the price of each phone depending on storage size, capabilities and size. The Galaxy, iPhone, Blackberry, Nexus … they’re all there, and more. 

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Beware of Scareware Scams

ITS

Posted: July 24, 2013 5:00:00 AM ADT

Category: General Interest


The Canadian Association of Chiefs of Police (CACP), the Royal Canadian Mounted Police (RCMP) and the Canadian Security Intelligence Servicer (CSIS) have recently learned that their names are being used in a computer scam. These warning messages claiming to be from the CACP, RCMP or CSIS tell the recipient to pay a “fine” so the computer can be “unlocked.” The message also claims that if the “fine” is not paid within 72 hours, criminal proceedings will begin against the user. These types of...

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Ever thine ever mine Evernote

ITS

Posted: July 24, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


An elephant for a logo is all too fitting for this App, as it remembers everything. Evernote can store notes taken in class or meetings, house photos, save words or passages from readings, help you with grocery lists, and more. It’s basically a second brain – you know, for those days where you can’t seem to remember just what it was you wanted to do. It can also save you a few dollars – it’s free! Download the app on your smart phone and start remembering.

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New Wireless coming soon to UNB

ITS

Posted: July 24, 2013 5:00:00 AM ADT

Category: Geek Speak , Our Community , General Interest


Great news, UNB! This summer, UNB’s Wireless network equipment is being upgraded with new and improved technology that will make wireless on all UNB campuses better than ever. A collaborative effort between Information Services & Systems (ISS) in Saint John and Information Technology Services (ITS) in Fredericton, our teams are hard at work installing new wireless access points and controllers on both campuses to increase the reliability and coverage of our wireless network. What exactly does...

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A simple way to know when meeting rooms are available

ITS

Posted: July 23, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Faculty and Staff - Looking for a quick and easy way to know if a meeting room in your department is available? Thanks to your connectEd Outlook calendar, you can add resource calendars such as meeting rooms to your calendars menu so you can quickly know when rooms are booked or free.   Within Outlook: Open the Calendar view Right click My Calendars Select Add Calendar > From Room List… Search & select the room you’re looking for then click OK. Note: This will give you read-only access to...

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Keeping up to date part 2

ITS

Posted: July 23, 2013 5:00:00 AM ADT

Category: General Interest , Our Community , Geek Speak


Earlier this month, tidBiTS shared why it’s important to keep your browser up-to-date. Now that you know the why, we thought we’d spill the beans on the when and how. It’s a little difficult to know exactly when to update your browser, as each one is different. Once your browser starts to lag or is unable to display website content properly it is probably time to update. But how? That’s the simple part. Just go to BrowserHappy and click on your browser. It will take you directly to that...

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Laughter 2 0

ITS

Posted: July 22, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


Okay, so technology can’t replace a good hardy chuckle .. but who says it can’t be the reason for one? Here is a look at a few ways technology can make us laugh       Now, who at university can't relate to this one?

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Samsung vs HTC

ITS

Posted: July 17, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Can’t quite decide between the Samsung Galaxy S4 or the HTC One? Unsure which one is best for you? Hopefully this video can shed some light on the situation and help you with your decision.

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The dreaded resume - it s easier than you think

ITS

Posted: July 17, 2013 5:00:00 AM ADT

Category: Our Community , General Interest


We’ve all been there … scrambling to apply for as many jobs as we can in the hopes of landing one. Each application the same - resume, cover letter and references. Uh, oh. Your resume is not up-to-date and well, it doesn’t exactly stand out from the rest. No worries, ResumeCompanion is here to make sure you have the best looking resume out there. Simply click “create my free resume” and follow the steps: -          Choose your template -          Fill in your contact information, experience,...

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UNB Computer lab upgrades off to a flying start

ITS

Posted: July 17, 2013 5:00:00 AM ADT

Category: Our Community , Geek Speak , General Interest


  This summer, ITS will be visiting each Windows computer lab in Fredericton, Saint John, Bathurst and Moncton to upgrade the operating system, Office suite, and more. Since the kick-off of the upgrades, the following labs have already been migrated: IUC Forestry - NF010 IUC Forestry - NF013 Gillin Hall - GD117 McLeod House What’s so great about the new lab environment? Once a lab has been upgraded, students get to enjoy a Windows 7 environment (lab computers were formerly running Windows...

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We reduce we reuse we recycle

ITS

Posted: July 17, 2013 5:00:00 AM ADT

Category: Our Community , Geek Speak , General Interest


UNB’s colours are red and black, but did you know they’re also green? When you bring your old electronics down to the ITS repair shop, we make sure they’re properly disposed of and that it’s done in a safe way. Our partnership with E-Waste Solutions allows over 85% of UNB’s computer equipment to be recycled, keeping it out of the landfill. Check out everything ITS recycled during the month of May: 58 monitors 489 pounds of plastic 325 pounds of power supplies 180 pounds of motherboards 129...

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You spin me right round

ITS

Posted: July 17, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


*BEEP BEEP* … hit the snooze button … *BEEP BEEP* … hit the snooze button. Let’s be honest, this is most of us in the morning. SpinMe is an app that makes sure you are up, ready, fed and out the door when you’re supposed to be. To turn off the ever-so-calming ring of your alarm clock with the app you: Stand up Hold the screen with two thumbs Make a circle with your thumb two times … okay, three if the alarm clock isn’t sure you’re awake enough yet. Start your day. The app is available on...

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Keeping up to date

ITS

Posted: July 10, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


We all keep up to date on the latest gossip, sports and news. But how many keep their web browser up to date? Here are a few reasons why you should update Google Chrome, Internet Explorer, Firefox, or whatever browser you may use, to the latest version: Security reasons: An updated browser means you will have the most up-to-date protection against online threats Those annoying times when a webpage doesn’t display properly? That’s because it may not be supported by an older version of your...

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Want to see UNBSJ Google Map it

ITS

Posted: July 10, 2013 5:00:00 AM ADT

Category: General Interest , Our Community , Geek Speak


Want to take a peek around the UNB Saint John campus but can’t find a drive there? No worries. The University of New Brunswick Saint John is now on Google Maps! Roam around campus while sitting behind your computer, and see what UNBSJ has to offer you. Ps - We highly recommend taking the 3D tour of campus … you’ll practically feel like you’re there.

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A Video Making app so easy even Tarzan could master it

ITS

Posted: July 3, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


What can you do with six seconds? Not a whole lot … until now. Vine is an app for Apple and Android devices that lets you record a six second, looping video you can instantly share with friends on Vine, Twitter and Facebook. To make a Vine all you have to do is press your finger to the screen of your device. How long you press on the screen is how long it will record. Hold for 6 seconds and have one video, or stop and start to have a few shots in one sitting. With unlimited uploads and a...

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Gone forever or is it

ITS

Posted: July 3, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Did you know you can recover deleted mail from the Deleted Items folder in your UNB Outlook mailbox? No? Well, let us show you how! You have a whole two weeks to go back to your Deleted Items folder and recover an email you forgot you needed but accidentally deleted. Now, it changes depending on what program you are using. Using Outlook 2010: The ‘Recover Deleted Items’ is located on the Folder tab After clicking on Recover Deleted Items a pop-up window will appear with a list of emails you...

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ITS staff member by day Judo champ by night

ITS

Posted: July 3, 2013 5:00:00 AM ADT

Category: Our Community , General Interest


It seems like every week one of us is flying off to compete in yet another national championship Judo match … no? Oh, that must just be James McManus. When he’s not off being super-judo-man he is working here at ITS as a Client Support Analyst. The two-time gold medalist and Edmonton International Pan American silver medalist recently left for Vancouver, B.C. to compete in the 2013 Canadian Internationals. It was just last year he won the title of the 2012 Canadian heavy weight (100+ kg) judo...

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Using your Windows laptop with a projector a handy shortcut

ITS

Posted: July 3, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Your laptop is fired up and your presentation is ready to go, but you can’t figure out how to get the projector to work with your Windows computer. If you use Windows 7 or 8, you simply have to press the following two keys on your keyboard at the same time: Windows Key + P. Just hold down the Windows key then press the letter P to toggle through your four different options: Show Desktop only on computer Duplicate Desktop on Projector Extend Desktop to Projector Show Desktop only on...

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ITS Getting Students Connected with Shad Valley International

ITS

Posted: June 27, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


For over a decade, ITS has been helping out with Shad Valley International, a month long summer program for grade 10, 11 and 12 students that takes place at 10 different campuses across the country, including our very own UNB in Fredericton. Geared towards students with an interest in science, math, engineering and entrepreneurship, Shad Valley brings together some of Canada’s brightest leaders of tomorrow for lectures and workshops, team-building activities, and of course lots of fun. What...

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ITS here-to-help-you desk

ITS

Posted: June 27, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


If your computer crashes, you get hit with a virus, or maybe you just don’t know how to connect to UNB’s wireless network, UNB’s IT Help Desks are here to help. Fredericton students, faculty and staff can come visit us in the Harriet Irving Library - Learning Commons or contact us at 453-5199 or helpdesk@unb.ca . Saint John students can stop by the Student Technology Centre on the first floor of the Hans W. Klohn Commons, give us a call at 657-HELP (4357) or send an email to...

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5 odd questions with Jeremy Hollins

ITS

Posted: June 25, 2013 5:00:00 AM ADT

Category: Our Community , General Interest


1. Nintendo 64, or Xbox? Great, now I have the Lost Woods song from Ocarina of Time stuck in my head…2. What is a weird talent about yourself we may not know?When I type, I sound like Kenny Rogers...3. What is your favourite thing to do on a summer evening?On a warm summer evening, on a train bound for nowhere, met up with the Gambler, we were both too tired to sleep… (Now we're even for Lost Woods..)4. What is your favourite sport to sit down and watch?If I am forced to watch sports, please...

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Professional Webpage Redirection Service at UNB

ITS

Posted: June 25, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Do you have a LinkedIn profile or professional page through UNB’s webpage hosting service? ITS has a webpage redirection service available to all UNB faculty, staff and students that lets you redirect your personal UNB web address (‘people.unb.ca/Name.Name’ where ‘Name.Name’ is your email name you set during account activation) to a professional webpage of your choosing, such as: -      An external site like your Facebook, LinkedIn profile -      Your personal profile within the myUNB...

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5 Odd Questions with Blair Sawler

ITS

Posted: June 19, 2013 5:00:00 AM ADT

Category: Our Community , General Interest


  1. What would be the cutest outfit to dress up your cat/dog in? Hmmm, not sure, it'd be ironic to dress my dog up as a 90lb squirrel, since he chases them constantly! 2. Which emperor/leader would you want to meet? Living? None really, actually. 3. Hakuna Matata, or YOLO? Hakuna Matata for sure over YOLO. 4. What is the most used APP on your phone? Actually I don't even use my phone, but I do like Fruit Ninja on my iPad! 5. What is one place you dream of travelling to? My wife and...

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Bring the Office home

ITS

Posted: June 19, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Do you work at home a lot? Maybe you are home sick but have a pile of work to catch up on? UNB has a campus agreement with Microsoft offering Faculty and Staff a Microsoft Office license for a personal computer when using it to work from home. This agreement - called HUP (Home Use Program) - lets you purchase a home use license for $11.00, giving you access to the Office 2013 (Windows) or Office 2011 (Mac) suite from your personal computer so you can finish your work even if you can’t make...

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Going going gone

ITS

Posted: June 19, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


No matter the situation, if you want to end your online-relationship with a social media site you need to know how. It’s interfering with your studies, or maybe it’s the constant barrage of messages ... maybe it keeps you up late at night and it’s just time to end things. Here’s how you can delete your account from the two biggest social media sites right now. We might as well start with the biggest one; facebook. Now we know there are so many reasons to keep your facebook page – photos,...

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Singer Hall 156 One of many computer labs to receive a facelift this summer

ITS

Posted: June 19, 2013 5:00:00 AM ADT

Category: General Interest


Throughout the summer while most students are away from UNB, ITS is hard at work making upgrades to many computer labs on campus so they’re ready for you with new and improved technology when you return in the fall. Many of these lab renewals are thanks to the Student Technology Fee, an annual fee paid by all UNBF students used to improve technology services on campus for student use. This year, one such lab upgrade was the French computer lab found in Singer Hall (room 156). Formerly housing...

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Cellular roaming saver plan check

ITS

Posted: June 18, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Bags packed, check. Toothbrush, check. Passport, check. Cell phone roaming plan … whoops! Don’t forget to get a cellular roaming saver plan the next time you’re leaving the country. You can leave your phone off or disable your roaming capabilities, but who wants to leave their phone off when they’re in, say, Spain? It’s easier to go to a roaming plan. Faculty and staff with a UNB-owned cell phone can subscribe to a roaming saver plan for the times you travel internationally. But wait, you...

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Classic game of cat and mouse

ITS

Posted: June 18, 2013 5:00:00 AM ADT

Category: General Interest


It's a tale as old as time; the classic game of cat and mouse. This time, it's a little more modern. http://www.youtube.com/watch?v=58iH8FaLB1g&feature=related

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All of your bills organized in one app

ITS

Posted: June 13, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Rent, groceries, electricity, cable and internet … in other words, too many bills to keep track of. Wouldn’t it be great if you could put all of your financial income, and yes bills, into one place? Well, there’s an app for that. Mint.com lets you check all of your account balances, will warn you if you are over budget, and you can choose to set push-notifications alerting you to upcoming bills. You can’t transfer funds within your account, but it lets you check your account balances when...

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Electronic Privacy

ITS

Posted: June 13, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


In a generation of technological progress we are able to carry a computer, calculator, mailbox, camera and even a bank in our pocket. All this is possible through our Smart Phones. But are we being smart with our phones? There are a few simple steps to follow to protect your IPhone: Go to settings Hit Privacy Choose your application Turn privacy on or off (depending on your preference) If you don’t want your photos to be accessed on Instagram or Facebook, don’t want your calendar public or...

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For the dad who has everything

ITS

Posted: June 13, 2013 5:00:00 AM ADT

Category: Geek Speak , Our Community , General Interest


Father’s Day is right around the corner, and we wanted to let you know a few gadgets dear old dad may be wanting. Who better to ask than a dad? So we asked a few around the ITS office what latest piece of technology they had their eye on. The first gadget was Apple TV. Not only can you watch your favourite shows, movies or games in 1080p HD, but you can also get access to Netflix, Youtube, Vimeo and more! Not to mention you can play content from your iPhone, iPad or iPod touch. How cool is...

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Now you see me now you don t

ITS

Posted: June 13, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Let’s be honest, we’ve all sent a photo of ourselves to friends where we look, let’s say, less than desirable. Or maybe we didn’t send any because we didn’t want our friends to have an embarrassing photo of ourselves they can use against us later. If only there was an app that allowed you to send a photo or video and after a one to 10 second duration it self-destructs … oh wait, there is! Snapchat is the new, and one of the hottest, apps for all Smart phones. But how does it work,...

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The extra touch

ITS

Posted: June 13, 2013 5:00:00 AM ADT

Category: General Interest , Geek Speak


Click ... Nothing happens. The lock button on your IPhone or IPad is broken. No need to worry about your battery dying because you can’t lock your screen, its assistive touch to the rescue! Follow these steps to activate your assistive touch: Go to Settings Click General Scroll down to Accessibility Hit Assistive Touch Switch it to On You can now use Assistive Touch to adjust your volume, lock your Apple device, or any other extra little touch needed.

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Large file no problem

ITS

Posted: June 5, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


You’re trying to send a video, file or document but, once again, you see the “file too large” message. It’s one of the most frustrating things. But with UNB File Drop you’re in luck. UNB File Drop is a safe and secure way to let you send large files to UNB staff, faculty and students. Not a UNB student or staff? No worries. You can also use UNB File Drop to send files to anyone  with a UNB email address. If you want to send a file, simply go to the File Drop website, add one or more...

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New Budget Year Increase in IT Purchases and some Delays

ITS

Posted: June 5, 2013 5:00:00 AM ADT

Category: General Interest , Our Community , Geek Speak


It’s the new budget year which means UNB is buying new tech gear! But it also means ITS is busy processing both old and newly purchased IT equipment – like computers, printers, software, etc. On average ITS Procurement sees 51 requests a week, but since May 1 we have seen a 127% jump, averaging of 116 requests a week, and we check every single purchase to make sure they are working properly before we release them to you. This increase in purchases means non-urgent requests can expect upwards...

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On iCloud Nine

ITS

Posted: June 5, 2013 5:00:00 AM ADT

Category: Geek Speak , General Interest


Your stomach drops when you try to turn on your iPhone and the screen stays black. Maybe you dropped it in a puddle, or maybe it’s just time to get a new iPhone, either way you need to find a way to retrieve your contacts, messages, and other valuables on your phone. Luckily you backed your phone up to iCloud. iCloud allows you to store your music, the hundreds – if not more – photos you’ve taken with your friends, contacts – probably one of the most important ones – your calendar, and...

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VoIP s Final Destination

ITS

Posted: June 5, 2013 5:00:00 AM ADT

Category: General Interest


Starting June 1, and working through the month, VoIP will be in its fourth and final stage of migrating telephone lines on the UNB Fredericton campus over to the new VoIP telephone system. Once the fourth stage is complete an estimated 2,000 phones across campus will officially be moved to the new system. Just like the three phases before it, staff and faculty in Phase 4 can look forward to fully integrated email and voicemail, easy access to the UNB phone directory right from their new...

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A candy bar that won t satisfy your sweet tooth

ITS

Posted: May 29, 2013 5:00:00 AM ADT

Category: General Interest , TechSpeak in Translation


Craving a candy bar? Believe it or not, you probably already have one in your bag or pocket. The bad news is it likely isn’t one you want to eat.   In the tech world, mobile phones that are solid with no moving parts except for the keypad buttons are often referred to as candy bars. Most phones these days would fall under this category, including the iPhone and many models of Android and Blackberry. Huh. Who knew?

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A Perfectly Timed post

ITS

Posted: May 29, 2013 5:00:00 AM ADT

Category: General Interest


Do you know of something happening but can’t post it on Facebook quite yet? Maybe you want to let people know about an event but you won’t be around a computer when you need to post it? Facebook lets you schedule a Facebook post so you don’t have to worry. All you have to do is: Click the ‘clock’ icon in the far left corner Choose the year, month, day and hour you want to post. Write your post  Click ‘Schedule’ and voila! 

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Congratulations UNB Grads

ITS

Posted: May 29, 2013 5:00:00 AM ADT

Category: Our Community , General Interest


ITS would like to say a big congratulations to all 2013 UNB graduates who will be making the big walk across the stage at the Currie Centre this week to receive their diplomas. In particular, a special hats off to the following ITS student employees who will be among them: Aaron Graham – Bachelor of Computer Science Younes Shah – Bachelor of Science in Engineering (Electrical Engineering) Congratulations, everyone!

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An App for Apps

ITS

Posted: May 23, 2013 5:00:00 AM ADT

Category: General Interest


We are all looking for an iPhone or iPad App that doesn’t cost a cent – or is only a couple dollars - but will keep us occupied for hours. No need to feel ashamed, we’ve all done it. But who wants to sit on their phone and scroll through the hundreds and hundreds of iPhone Apps looking for the best game, music site, or photo editor? Luckily there’s an app for that, and it’s free! Appsfire Deals breaks apps into multiple categories like: Now Free, Top Free, Price Drops, and Me. The first...

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Just a Reminder

ITS

Posted: May 23, 2013 5:00:00 AM ADT

Category: General Interest


You’re tight on deadline and you need your co-worker to email you back. Without their response you can’t finish your report. But what if they forgot? Don’t panic. Outlook has a few handy little tools which help to indicate tight timelines or remind someone about upcoming events, tasks or meetings. This is for the times a post-it just won’t do. Here are a couple of ways you can highlight your email. 1. Add a Receipt:There are two different Receipts – Delivery and Read Receipts – which are...

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5 Odd Questions with David Shipley

ITS

Posted: May 15, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


1. If you had your own catchphrase, what would it be? Friends don't let friends respond to phishing e-mails. 2. What planet, other than earth, would you want to visit most, and why? Krypton, before its destruction. Great to see the civilization that gave the world its greatest superhero. 3. Do you think Pluto should still be considered a planet? Absolutely. A city doesn't stop being a city even if it's population drops because once you've received a designation, you can't take it back. Same...

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How Public is Your Facebook Profile

ITS

Posted: May 15, 2013 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Ever wonder how much of your Facebook profile is visible to the outside world? Within Facebook, you can preview your ‘public search profile’ and see how much of your information can be viewed by strangers when they search for you within Facebook or from a search engine like Google. From those embarrassing pictures your friends tagged you in to personal information like your job, phone number and birth date, reviewing your profile from the public’s perspective can serve as a good reminder to...

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New Budget Year New Technology but what do you do with the old stuff

ITS

Posted: May 15, 2013 5:00:00 AM ADT

Category: General Interest , Projects , Our Community


It is that time of year again! The new UNB budget year, which means it’s usually the time to refresh your office technology with a new laptop, iPad, Blackberry, or whatever wonderful piece of tech gear you’ve had your eye on. But what are you going to do with your old computers and other devices? Staff and faculty at UNB Fredericton can coordinate with ITS to make sure your old technology is disposed of properly and securely. We’ll even do it for free! But why are we offering this service?...

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Choose your summer soundtrack

ITS

Posted: May 13, 2013 5:00:00 AM ADT

Category: General Interest


You’re having a party, sitting on the deck tanning, or going for a run. Maybe you’re lying in bed relaxing and enjoying the sound of the rain. One thing all of these have in common is the perfect playlist. Let us introduce you to 8tracks. 8tracks is a website that lets you pick and choose playlists simply by combing two key terms. Love summer and country music? Simply click summer + country and enjoy Jason Aldean. Not a country fan? There are over 40 more buttons to choose and hundreds of...

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New Software Management Tool for Faculty and Staff

ITS

Posted: May 9, 2013 5:00:00 AM ADT

Category: General Interest


Looking to download UNB-licensed software on your Windows computer? ITS recently replaced ZenWorks, UNB’s previous software management solution for Windows, with SCCM (System Center Configuration Manager) on UNB faculty and staff computers. The latest tool for UNB’s connectEd environment, SCCM provides an easy way for faculty and staff to request, install and uninstall UNB-licensed software. To access SCCM, simply click the icon on your Windows desktop labeled “UNB Software Center”, then...

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UNB Card Office Now Open Full-Time Hours

ITS

Posted: May 8, 2013 5:00:00 AM ADT

Category: General Interest


Great news, UNB! The UNB Card Office located in the Student Union Building (room 106) is now open full-time hours for all your UNB UCard (photo ID) needs. Whether you need a new or replacement UCard printed, want to deposit funds onto your UCard in person (you can also deposit money on your card using UCard online found in your myUNB Portal), or if you have any questions about your UCard services, visit the UNB Card Office from 8 a.m. – 4 p.m. Monday to Friday and we will be happy to...

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Phishing Emails spread trouble much further than you might think

ITS

Posted: April 25, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Due to a recent and successful phishing attack – which resulted in a large number of SPAM emails sent from a UNB email account – UNB has been blocked by some email providers. Consequently, some faculty, staff and students may have issues sending email to certain email addresses. ITS has requested to have @unb.ca removed from the blocked list; however, this list is maintained by an outside company and as this isn’t the first time UNB has been flagged for sending SPAM because of a phishing...

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Access your UNB Email Calendar from anywhere with OWA

ITS

Posted: April 24, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Did you know you can access your UNB email and calendar from anywhere in the world? You don’t need the Outlook client setup on your computer to access your email and calendar items from off-campus. Outlook Web App (OWA) lets you access and use your UNB email and calendar from any web browser just as if you were at UNB.  To access OWA, just log in to your myUNB Portal and select ‘Go to my email and calendar’ from the top left-hand corner of the window.

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FootPrints Upgrade Coming Next Week

ITS

Posted: April 24, 2013 5:00:00 AM ADT

Category: General Interest


ITS is pleased to announce an exciting upgrade happening soon to FootPrints, UNB’s enterprise issue tracking and management system. Over the weekend, UNB’s current FootPrints Software will be upgraded to FootPrints 11.5, the latest version of the system. This new FootPrints will have all the same functions of the existing version, but with a more up-to-date look and feel and more user-friendly features. When faculty and staff arrive to work on Monday, you will be able to access the new...

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New Baby Girl for ITS s Sean McDougall

ITS

Posted: April 24, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to say a big congratulations to Sean McDougall, ITS’s Senior Enterprise Application Architect, his wife Vanessa and son Jack on the safe arrival of a beautiful baby girl. Olivia Lieselotte McDougall was born on Monday, April 22 at 4:01 a.m., weighing in at 7 lbs 3 oz. Sean is happy to report that both mom and baby are doing well. From all of us at ITS, congratulations Sean and Vanessa on your new bundle of joy!

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10 Helpful Tips for Dodging the Identity Theft Bullet

ITS

Posted: April 17, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Want to know some easy ways to avoid an identity crisis? The Government of Canada has come out with a poster of 10 handy ways you can help prevent identity theft. Check it out: PDF  

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A colourful tip to help make sure you never miss an email from the big boss again

ITS

Posted: April 17, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Did you know you can assign rules in Outlook so email messages from a certain person appear in a different colour in your inbox? Colour coding your emails is a great way to make sure you never accidentally miss an email from someone important (like your boss) again. To assign formatting rules to your inbox: In Outlook, click on the View tab. In the Current View group, select View Settings. In the window that appears, click Conditional Formatting. Click the Add button. Give your new format a...

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Good Luck on Exams UNB Students

ITS

Posted: April 17, 2013 5:00:00 AM ADT

Category: General Interest


It’s every student’s favourite time of year again… Exam time! If studying is starting to get you down, don’t forget to take a few minutes to get outside and enjoy the beautiful spring weather. Or, if you’re not in the mood for a stroll, check out Stress Relief Paintball, a simple and fun de-stressor to help you shake those exam nerves. From everyone at ITS, happy studying and good luck on your finals!

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Put a face to a colleague s name with ITS s Directory Photo App

ITS

Posted: April 17, 2013 5:00:00 AM ADT

Category: General Interest


Have you ever communicated with another faculty or staff member on campus via email but never actually had the opportunity to meet them in person to put a face to their name? ITS has developed a new app that will make it easier to recognize the various people you interact with around campus. The app simply lets you choose a photo to display in your UNB online directory entry. It can be either your existing picture from your Photo ID Card (if you ever had one taken), or a new photo of your...

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911 calls from a VoIP phone giving you one less thing to worry about during an emergency

ITS

Posted: March 22, 2013 5:00:00 AM ADT

Category: General Interest


When faced with an emergency, the last thing you want to worry about before calling 9-1-1 is whether you’re supposed to dial 9 first because you’re making an off-campus call. Thanks to your new VoIP telephone services, this is no longer a concern. The VoIP telephone system on the UNB Fredericton campus supports both 9-9-1-1 and 9-1-1 for calling emergency services so you can focus on the situation at hand rather than what numbers you are dialing. As an added security measure, ITS is also...

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James McManus takes the Judo World by Storm

ITS

Posted: March 22, 2013 5:00:00 AM ADT

Category: General Interest , Our Community


For most of us, when we receive an email informing us we’ve won something or have been selected to attend a big event, chances are we will pass it off as spam and send it to our junk folder. For ITS’s James McManus, however, one such email belonged anywhere but in his trash can. Earlier this month, James received an email informing him he had been selected to attend the Pan-American Judo Championship in San Juan, Costa Rica this April. As the 2012 Canadian heavy weight (100+ kg) judo...

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Collect Credit Card Points with UCard Online

ITS

Posted: March 21, 2013 5:00:00 AM ADT

Category: General Interest


Did you know you can use your UCard on the Fredericton campus and still earn points on your credit card? Using your UCard to make a purchase doesn’t mean you have to miss out on collecting credit card points. In fact, it gives you double the benefits. UCard Online lets you use your credit card to put money on your UCard. That means you get both the convenience of using your UCard for speedy purchases on the Fredericton campus and the perks that come with earning rewards on your credit card....

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Extended Wireless testing in the SUB

ITS

Posted: March 21, 2013 5:00:00 AM ADT

Category: General Interest


ITS is extending the wireless pilot in the SUB until March 28 for additional testing and feedback. To get connected: View your list of available networks Select ‘SetupWireless@UNB’ Open a browser (laptops: use IE or Safari) Follow the online instructions Once you’re connected, take a few minutes to browse the web, watch a YouTube video, check your email, or do whatever you normally would do, then email, tweet or Facebook the ITS Help Desk with your feedback.

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Out with the Old In with the New ITS Website gets a Facelift

ITS

Posted: March 21, 2013 5:00:00 AM ADT

Category: General Interest


Over the past few months, we have been working on a new and improved ITS website and we’re pleased to announce the updated site is now live! With sleek new buttons, streamlined content, improvements to navigation, and more, our new site makes it easier than ever for you to find the UNB IT information you’re looking for. Check it out. Notice something that doesn’t look right? Everyone makes mistakes. If we overlooked a slip up, let us know and we’ll make the correction as soon as we can.

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UNB mobile by the numbers

ITS

Posted: March 19, 2013 5:00:00 AM ADT

Category: General Interest


If it seems like nearly everyone you pass on campus is holding a smartphone, you're probably right. According to our most recent surveys, nearly 85 per cent of all UNB students and just over 65 per cent of our faculty and staff own a smartphone. Not only are there more smartphones, but more and more people are choosing to connect to UNB's network when surfing the web on their phones and other mobile devices. Check out our latest infographic to see these interesting trends and more.

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A few security tips to bring you good fortune this Saint Patty s Day

ITS

Posted: March 13, 2013 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Big plans to catch a leprechaun this weekend? Before you head out, check out these security tips for keeping you and your devices safe this Saint Patrick’s Day, courtesy of AVG Technologies: Keep a look out for what’s going on around you and report any fishy behaviour.  Better to be safe than sorry - Keep your personal belongings like your phone and purse on hand at all times. If you don’t need it, leave it at home – chances are you won’t actually need all of your bank and credit cards...

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Just when you thought we were finished with connectEd

ITS

Posted: March 13, 2013 5:00:00 AM ADT

Category: General Interest , Projects


In 2011 and 2012, ITS introduced students, faculty and staff to a new set of email, calendar and file storage tools referred to as connectEd. You may have thought we were stopping there, but we still have so much more to give you with connectEd. Later this year, students will be migrated to Office 365, the next generation of your current connectEd Live@edu services. With Office 365, students will experience more fully integrated Microsoft applications and services, including file sharing with...

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We re at it again - ITS needs your help testing a new Pilot Wireless in the SUB

ITS

Posted: March 13, 2013 5:00:00 AM ADT

Category: General Interest


Want to help ITS improve wireless on campus? Over the next few weeks, we need you and your friends and coworkers to head to the SUB and connect as many devices as you can to the pilot wireless network currently being put to trial by ITS. To get connected: View your list of available networks Select ‘SetupWireless@UNB’ Open a browser (laptops: use IE or Safari) Follow the online instructions Once you’re connected, take a few minutes to browse the web, watch a YouTube video, check your...

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Viruses worms and trojans oh my

ITS

Posted: March 12, 2013 5:00:00 AM ADT

Category: General Interest


What do viruses, worms, trojans and spyware all have in common? They're all forms of malicious software or malware. And unfortunately, they're all problems students, faculty and staff at UNB deal with on a daily basis. What's a virus? A computer virus is a program designed to infect a machine and replicate within an existing file on that machine. Viruses can be set to perform so called ‘payloads’, or destructive actions that can delete files or even destroy computer hardware. What's a...

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Harlem Shake and other popular memes - A look at the viral web trend

ITS

Posted: February 28, 2013 4:00:00 AM AST

Category: TechSpeak in Translation , General Interest


“Hey, I just met you,And this is crazy,But here’s my number,So call me, maybe?” In 2012, you were lucky to go a few days on the web without seeing those infamous lyrics from Carly Rae Jepsen’s hit song ‘Call Me Maybe’. That’s because last year, variations on those lyrics spread like wildfire in what are known as internet memes. To put it plainly, an Internet meme is simply an idea or concept that spreads rapidly from person to person via the internet. Often times they are in the form of an...

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ITS Celebrating our Achievements with Style

ITS

Posted: February 27, 2013 4:00:00 AM AST

Category: General Interest , Projects


From getting you connectEd to providing you with centralized services through the myUNB Portal, ITS did a lot over the last two years to make your lives and work at UNB a little easier. But rather than just tell you about it, we thought we’d show you. Check out our Infographic of just a few of our technical achievements in 2011 and 2012.

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The Perks of Going Virtual at UNB

ITS

Posted: February 27, 2013 4:00:00 AM AST

Category: General Interest , TechSpeak in Translation


Most of us have seen Neo and Trinity from The Matrix plug into a virtual world much larger than the physical seat they’re sitting in. Similarly, UNB is able to plug into and use approximately 120 virtual servers that only take up the space of about 18 physical servers. These virtual servers work just like real servers, allowing for data storage and running IT services, except they require substantially less space and resources to operate. Extra storage space isn’t the only benefit of going...

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Want free money on your UCard Last week to enter

ITS

Posted: February 27, 2013 4:00:00 AM AST

Category: General Interest


If you have a UNB photo ID you already have a UCard. UCard’s ‘Double Your Deposit’ contest for students closes this Saturday night at 11:59 p.m. To enter, just deposit money on your UCard using UCard Online, accessed through the Quick Launch Menu in your myUNB Portal. Two names will be randomly drawn Monday morning and if you’re the lucky winner, UCard will double your deposit (up to a max of $50). UCard has given students $265 so far, how much will you win? Week 1: Emmaline (BAA) - won...

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Cut your time spent scrolling through Word in half with Split Screen

ITS

Posted: February 21, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Working on a lengthy document in Microsoft Word like your thesis or a journal article? Word has a nifty little trick that can make working in a long document much simpler, especially if you’re working on a single monitor. Split Screen lets you see two parts of your document at the same time so you can work in two places at once instead of continually scrolling back and forth. To split your screen: 1.    On the View tab, in the Window group, select ‘Split’. 2.    Your curser will turn into...

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Phase 3 of VoIP Migrations on the Horizon

ITS

Posted: February 21, 2013 4:00:00 AM AST

Category: General Interest


Next Wednesday, February 27, ITS will be migrating 505 more telephone lines on the UNB Fredericton campus over to the new VoIP telephone system, making it the largest group of migrations to date. Once complete, a grand total of approximately 1500 phones on campus will have been moved over to the new system. What do faculty and staff in phase 3 have to look forward to? Just like their colleagues who have already been migrated they will be able to enjoy fully integrated email and voicemail,...

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Stapler Who needs one when you have a photocopier

ITS

Posted: February 21, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Have a bunch of booklets or information packets to put together? Many departmental photocopiers on campus can staple your pages for you so by the time you arrive at the printer your bundles are already prepped for distribution. Before you press print, save yourself some time and give it a try: 1. In your document, go to ‘Print‘ > ‘Printer Properties‘. 2. On the Setup tab, under ‘Staple’, select where you want the staple on your document (ex: top left-hand corner) then press ‘OK‘. *Note:...

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Three Signs of a Safe Online Transaction

ITS

Posted: February 21, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Making arrangements online for your big trip down south this winter? Before you pull out your credit card and enter any personal information to book your room on the resort or that highly anticipated swim with dolphins, make sure you check for these three things on the website: 1. The URL of the website begins with https (not http). Https means any information you enter on the site, whether it’s a username, password or credit card number, will be encrypted as it crosses the Internet so you...

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Keeping your Smartphone Virus-Free

ITS

Posted: February 6, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Did you know that your Smartphone is at risk to viruses and other types of malware just like your computer? From usernames and passwords you have tucked away in your notes so you don’t forget them, to your credit card information stored in your iTunes account, to contact information for all your family and friends, it should come as no surprise that Smartphones are a popular target for cyber criminals. But just how do they manage to infect your device from afar? A popular method is through...

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Need a scheduling assistant You ve got one

ITS

Posted: February 6, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Do you spend a lot of time playing phone or email tag trying to schedule meetings with your colleagues around campus? Your UNB connectEd Outlook email has a solution for that. Outlook provides a scheduling assistant that makes it easy to compare schedules with other faculty, staff and even meeting rooms on campus so you have no trouble finding a meeting time and place that works for everyone. A bit about the scheduling assistant Where to find it: 1.    Within Outlook, go to your Calendar...

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Tim s Coffee Your UCard A Unicorn s Life Spared

ITS

Posted: February 6, 2013 4:00:00 AM AST

Category: General Interest


Know what goes perfectly with a Tim’s coffee? One of those yummy sprinkled doughnuts. You know what else? Saving unicorns. Did you know the UCard is the only payment method, other than cash, accepted by the Tim Horton’s in the SUB? Want to know other places you can use your UCard and save a unicorn? Residence Dining Halls McConnell Hall DKT Dining Hall McLeod House Retail Locations The Grill (SUB) Pizza Pizza (SUB) Quiznos (SUB) Tim Hortons (SUB) Common's Cafe - Starbucks...

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Be Awesome Be Fast Use your UCard and Stop Killing Unicorns

ITS

Posted: January 31, 2013 4:00:00 AM AST

Category: General Interest


Did you know that whenever someone uses cash, credit or debit to buy food on campus instead of their UCard, a unicorn dies? Sad, we know. Fortunately, there’s a solution! Go to your myUNB Portal and click UCard Online in the Quick Launch menu – it’s an easy, quick and secure way to put money on your UCard (UNB’s photo ID). Then use your UCard to buy food on the Fredericton campus. It’s way faster and easier than cash, debit or credit plus, you get to save unicorns. But that’s not...

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Giant Files sent with ease through UNB File Drop

ITS

Posted: January 31, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Need to pass on a video, document or other large file to a colleague that is simply too big to send through email? UNB File Drop is there to help. UNB File Drop is an easy and secure way to send large files to anyone at UNB. Even individuals outside of UNB can use this service to send files to UNB faculty, staff and students. Just go to the File Drop website, add one or more recipients (must be a UNB email address), upload your files, and click send. It’s that easy. Once the files have...

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How to Dodge Spam Postings on Facebook

ITS

Posted: January 31, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Tired of scrolling through tons of spam postings on your Facebook news feed? Spam Facebook postings are a regular occurrence these days, but the good news they’re also avoidable.  Just try these tips from Webopedia: Message tone and content – Chances are a work colleague wouldn’t send you a post using language like ‘OMG! Look at this video!’. If the tone of a message is out of character for the friend who posted it, there’s a good chance it didn’t actually come from them and it should be...

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New professional web page service for students faculty and staff

ITS

Posted: January 31, 2013 4:00:00 AM AST

Category: General Interest


Looking for a free and easy way to promote your research and work online? ITS has established a new server on which UNB faculty, staff and students can host web pages for free for their university related professional or academic work. This service is also available for university related research groups or organizations. To claim your professional page, just follow the instructions on the ITS Website for Faculty and Staff or Students. This new page hosting service is replacing the previous...

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Unique passwords for different websites can save you headaches

ITS

Posted: January 31, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Remembering passwords can be a pain. It can be tempting to re-use the same password for e-mail, your university account, Facebook, YouTube, banking or your fantasy sports league. But it's a really bad idea. If any one site that you use gets hacked, that username and password combination, along with potential personal information like your e-mail address, can be used to try and hijack other accounts, leading to the loss of personal information, identity theft or financial losses. The best...

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Drumroll Please The New Name for the UNB Photo ID card is

ITS

Posted: January 24, 2013 4:00:00 AM AST

Category: General Interest


It’s official! The new name for UNB’s Photo ID card is UCard, as voted by students, faculty and staff. After receiving over 340 submissions and more than 2,780 myUNB Portal Poll votes during the UNB Photo ID ‘Name Your Card’ contest, 59% of the students, faculty and staff who voted chose UCard as their favourite. A big congratulations to our Grand Prize Winner, Arpad (Chemical Engineering), who received $250 for being the first to submit the name UCard, and to Jennifer (Arts) and Alex...

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Help ITS Improve Wireless on Campus Connect to NewWireless UNB in the SUB

ITS

Posted: January 24, 2013 4:00:00 AM AST

Category: General Interest


ITS is working on a possible new and improved wireless solution, but first we need your help putting it to the test. Over the next few weeks, we need you and your friends or colleagues to head to the SUB cafeteria (downstairs only) and connect as many devices as you can to the “NewWireless@UNB” network. To get connected, just follow the wireless instructions for your device on the ITS Website using the network name ‘NewWireless@UNB’ instead of  ‘Wireless@UNB’. Once you’re connected, take a...

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Online Deposits coming soon to your UCard

ITS

Posted: January 24, 2013 4:00:00 AM AST

Category: General Interest


Since October, you have been able to visit the UNB Card Office to deposit money onto your UCard for speedy and easy food purchases around campus. Starting next week, it’s going to be even easier to use your UCard. Beginning on Tuesday, you can make quick, easy and secure deposits from your credit card onto your UCard through UCard Online, a new service accessible through your myUNB Portal. As if that weren’t convenient enough, even your parents, relatives and friends can deposit money onto...

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Tips for Effective Tweeting Courtesy of ITS s David Shipley

ITS

Posted: January 24, 2013 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Are your tweets spreading like wildfire the way you would like them to be? ITS’s own David Shipley (Enterprise Strategy Analyst) was recently featured in a CTV Live at 5 Tech Tuesday segment where he explained a few tips for expanding your reach on Twitter. Check it out.

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A Handy Trail of Breadcrumbs that Won t get Gobbled up by the Birds

ITS

Posted: January 16, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Did you know that Hansel and Gretel aren’t the only ones to have laid a trail of breadcrumbs to find their way home? Many websites also have breadcrumb trails so you can quickly and easily retrace your steps on their site and avoid getting lost. Often displayed in a horizontal line near the top of your screen, website breadcrumbs provide you with links to all the pages you had to steer through to get to your current location. Want to go back a few pages? Instead of repeatedly clicking the...

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ITS Testing a New Wireless Solution in SUB Cafeteria

ITS

Posted: January 16, 2013 4:00:00 AM AST

Category: General Interest


ITS has heard your concerns about wireless on campus and we’re working to improve it with a possible new solution that offers: Newer wireless technology Increased number of devices able to connect at one time Improved stability and reliability Stronger signal Faster connection speeds But first we need you to put it to the test. Beginning Monday, we need you and your friends and colleagues to head to the SUB cafeteria (downstairs only) and connect as many devices as you can to the wireless...

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Maintaining Privacy from Your Mobile Devices

ITS

Posted: January 16, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Did you know that January is Privacy month? This January, why not take a minute to ensure your laptop, Smartphone, tablet or USB key and the private information stored on them are as secure as can be with these tips from UNB’s Right to Information and Protection of Privacy Act (RTIPPA) website:  Set a password on your laptop, phone and tablet and keep it to yourself Set up your device to lock automatically after 10 to 15 minutes of inactivity Use anti-virus software and keep it up to...

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Sit Back Relax and Enjoy the Show Software learning made easy with movie-based training from Lynda com

ITS

Posted: January 16, 2013 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Need to learn how to use a new-to-you software for work, or brush up on your skills using a particular software for a class project? If you are a UNB faculty, staff or student, there is a great online resource available to you for free through ITS that can help you develop your skills in a wide range of computer programs. Lynda.com is an award-winning provider of educational movie-based training that is a great solution for keeping your computer skills current. Their library offers courses on...

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1 2 Price Copying Every Wednesday at Imaging Print Services

ITS

Posted: January 9, 2013 4:00:00 AM AST

Category: General Interest


Planning on distributing several handouts to your students this semester? Save yourself some cash on photocopies by paying a visit to Imaging & Print Services for half-price Wednesdays. Every Wednesday, Imaging & Print Services offers half price self-serve black and white copying. Whether you're a faculty or staff member, student, or even just visiting campus, pop in to either of their locations in Marshall d'Avray Hall (Room 106) or Carleton Hall (Room 109) on a Wednesday and you'll get...

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A New Way to Connect to Wireless UNB

ITS

Posted: January 9, 2013 4:00:00 AM AST

Category: General Interest


Did you receive a new gizmo for Christmas? As of January 4, a new method for connecting to Wireless@UNB makes it easier than ever to access UNB’s wireless network from your laptop, smartphone or tablet. With the same high level of security, this new method not only allows BlackBerry and Windows 8 devices to access Wireless@UNB for the first time but also makes connecting from a Mac, iPhone, iPad or iPod Touch even easier. To set up your device to connect to wireless using the new method,...

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Happy New Year Everyone

ITS

Posted: January 9, 2013 4:00:00 AM AST

Category: General Interest


Happy New Year, faculty, staff and students! We hope you had an enjoyable holiday and have returned to campus feeling refreshed and excited for the start of a new semester at UNB. Looking back at 2012 there’s no denying it was another busy year in technology for the university. From new connectEd services for faculty and staff, to a newly designed UNB Photo ID Card and the opening of the UNB Card Office, to tons of network upgrades and the halfway point of the VoIP telephone rollout, to...

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ITS Welcomes Holly Eldridge to the Team

ITS

Posted: January 9, 2013 4:00:00 AM AST

Category: General Interest , Our Community


ITS would like to give a warm welcome to Holly Eldridge, the newest member of the ITS staff team. As a part of the Client Relations & Support group, Holly will be working as a full-time Client Support Analyst; both at the Help Desk and as the Level 1 for Sir Howard Douglas Hall. She comes to us from the Department of National Defence and has several years of technical support experience behind her. Holly has also worked for Bluedrop Performance Learning as a learning management system...

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Welcome to the Latest ITS Student Employees

ITS

Posted: January 9, 2013 4:00:00 AM AST

Category: General Interest , Our Community


ITS would like to give a warm welcome to Alex Mackenzie, George Youssef, Matt Messer and Kelsey LaPointe, the latest student employees to join the ITS team. As members of the Client Relations & Support team, Alex will be acting as the Level 1 Assistant for the Faculty of Business and Sir Howard Douglass Hall, George the Level 1 Assistant for the Faculty of Law, Renaissance College and Human Resources, and Matt the Level 1 Assistant for the Faculty of Nursing. Within the Computing Experience...

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5 Odd Questions with Sean McDougall

ITS

Posted: December 12, 2012 4:00:00 AM AST

Category: General Interest , Our Community


Name: Sean McDougall What is your job at ITS? Senior Enterprise Application Architect, which means I'm involved with many of the enterprisey applications ITS runs for the university (such as connectEd and our Datatel Colleague ERP system). If someone gave you a set of rockets, what would you shoot into space? Myself, provided I had a way to get back down again in once piece... If you could use any mode of transportation you wanted to get to work every day, how would you get here? A Star Trek...

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Happy Holidays UNB

ITS

Posted: December 12, 2012 4:00:00 AM AST

Category: General Interest


Whether you are hitting the road to visit loved ones, hosting company, or heading south to escape the cold over the holidays, ITS would like to wish you a very happy and safe holiday season. Like you, tidBiTS is taking a break for the next few weeks but will be returning on January 9, 2013 to bring you the latest UNB IT news, tips & tricks, and more so be sure to stay tuned. From all of us at ITS, Happy Holidays everyone!

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Ramp up your efficiency with Keyboard Shortcuts

ITS

Posted: December 12, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Looking for an easy way to work more efficiently on your laptop or desktop? Using keyboard shortcuts can significantly cut down the time it takes you to perform commands you use on a regular basis, such as switching between open programs, undoing a mistake, or selecting all within a document. It may take a little while to get used to using shortcuts at first, but once you have them down you’ll be able to fly through commands that would otherwise take tedious mouse maneuvering to perform. Go...

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Happy Studying UNB

ITS

Posted: December 5, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Congratulations students, on completing yet another semester of classes at UNB! Only a few exams to go and you’ll be able to relax and enjoy a much deserved holiday with friends and family. Looking for some helpful tips to get you through those long days and nights of studying? Try some of these tricks used by ITS staff members during their days as students: Redo all of your assignments without looking at the solutions! Be sure to check out those old exams from previous years your professor...

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Laptop Crisis Take a deep breath and pay a visit to the ITS Help Desk

ITS

Posted: December 5, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


There are few things worse than discovering a virus on your computer at the end of the semester when papers are due and there is studying to be done. Don’t worry, the ITS Help Desk is there to help. Since January 2004, the ITS Help Desk has offered a Mobile Support Program for student-owned laptops and later, mobile devices. Visit them in the Harriet Irving Library – Learning Commons between 8 am – 10 pm daily (unless the HIL is closed) and they will assist you with: Virus and Malware...

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VoIP Project Celebrates the Halfway Point

ITS

Posted: December 5, 2012 4:00:00 AM AST

Category: Projects , General Interest


ITS is pleased to announce that last Wednesday, 480 more telephones on the UNBF campus were moved over to the new VoIP telephone system. With these migrations complete, the project has reached the halfway mark for providing faculties and departments with fully integrated email and voicemail, a UNB phone directory right on their phones, significant cost savings, and more. Check out what Tina Madore from Communications & Marketing had to say about her migration to VoIP and experience with the...

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When in doubt don t give your username and password out

ITS

Posted: December 5, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Odds are if you've been at UNB for a while you've likely received an email from someone claiming to be from UNB's IT department and asking you to verify your username and password. Don't do it. That's not how we do things at UNB. When UNB alerts you of an IT issue, such as changing your password, you'll be directed to the myUNB Portal and then on to eServices. Sometimes these email scams - which are known as phishing attempts - claim to be about your IT account and ask you to provide your...

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5 Odd Questions with Rob Nagle

ITS

Posted: November 28, 2012 4:00:00 AM AST

Category: Our Community , General Interest


Name: Rob Nagle What is your job at ITS? Senior Desktop Architect (I had to look at my door). What is your favourite condiment? I prefer not to use them.  Oh, condiments!!!    Ketchup… yeah that’s it, ketchup. When you were a kid, what did you want to be when you grew up? An NHL Hockey Player. No strike at UNB though, look who’s laughing now! If you had to watch the same movie 50 times in a row, what would you watch and why? “A River Runs Through It”.  It’s the way life should be… If you had...

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Free Apps you don t want to miss

ITS

Posted: November 28, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


In a recent Thanksgiving posting, the Lifehacker blog presented 50 Free Apps to be thankful for. tidBiTS checked them out and here are a few we thought you might find handy: Dropbox – This one’s no stranger to tidBiTS. Check out our past posting to learn more about this free service that lets you store, share and synch your files from any computer or device for easy access. Evernote – Evernote allows you to create and store text and content, from notes you’ve written for yourself to snippets...

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Get on Board the tidBiTS Band Wagon with our RSS Feed

ITS

Posted: November 28, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Can’t get enough of tidBiTS? Subscribe to our RSS Feed! The tidBiTS RSS Feed lets you know whenever a new blog posting is up so you’re always in the loop about the latest tidBiTS news, tips & tricks, and more. To sign up, just scroll to the bottom of any tidBiTS blog posting and click the Blog Entries button. From there, choose one of the following options from the dropdown box: Live Bookmarks – This will create a tidBiTS button in the toolbar of your web browser. Click this button for a...

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Loaner Laptops Available for Use Thanks to Your Student Tech Fee

ITS

Posted: November 28, 2012 4:00:00 AM AST

Category: General Interest


Tired of lugging your laptop back and forth to campus? Visit the Harriet Irving Library, Engineering Library, or Science Library on the UNBF campus and you can sign out one of the 50 loaner laptops available for student use courtesy of the Student Technology Fee. Just present your UNB Photo ID Card at the sign-out desk and a laptop will be yours to use in the library for up to two hours at a time. Libraries aren’t the only place on campus you can borrow laptops funded by the Student Tech...

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Phase 2 of VoIP migrations just around the corner

ITS

Posted: November 22, 2012 4:00:00 AM AST

Category: General Interest , Projects


The wait is almost over for the second group of faculties and departments moving to VoIP, UNB Fredericton’s new telephone service. When phase 2 faculty and staff arrive at their desks next Thursday morning, November 29, they will be able to enjoy fully integrated email and voicemail, easy access to the UNB phone directory right from their new phone, and more.  Curious as to what your colleagues who are already using VoIP are saying about this new telephone service? Check out what Kim Bishop...

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Access your files from anywhere in the world with myFiles and NetStorage

ITS

Posted: November 21, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


UNB, did you know you can access your files from anywhere in the world? myFiles allows faculty and staff to easily access files stored on your personal H: drive and various shared departmental drives from anywhere in the world as long as you have web access. To access myFiles, just log in to your myUNB Portal and click on the "myFiles" link in your Quick Launch menu. From there, you can download or upload files, rename your folders, or anything else you would typically do from your computer...

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An Ideal Study Spot Courtesy of Your Student Tech Fee

ITS

Posted: November 21, 2012 4:00:00 AM AST

Category: General Interest


Looking for a great place to study for your exams this December? Thanks to the 2010-11 Student Technology Fee and the Engineering Program Fund (EPF), Gillan Hall room D108 is a technology-rich space ideal not only for teaching, but also for students looking to hit the books. Renovated in 2011, this former basic computer lab now has comfortable work spaces, wireless access, DownView desks so you have lots of room to spread out your books, a power source at every work station so you can...

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Flip through your open windows easily using Aero Flip 3D

ITS

Posted: November 21, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Do you have a Windows 7 computer? Try this neat trick: Press Ctrl + the Windows logo key + Tab This cool feature is referred to as Aero Flip 3D and allows you to easily see all your open files, folders and windows without clicking on them in the task bar. Like a stack of cards, you can quickly flip through your windows in this view using the Tab key or the wheel on your mouse (if it has one). When you get to the window you want, just click on it and it will open normally on your screen. To...

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Tech News Recent Server Hacking Puts FreeBSD Users at Risk

ITS

Posted: November 21, 2012 4:00:00 AM AST

Category: General Interest


Have you installed a software package through the FreeBSD Project since September? If so, your machine might be at risk. On November 11, it was discovered that two of the Project’s servers had been compromised by hackers. If you have installed software from the Project since September 19, it is recommended that you completely reinstall your machine. For more details on the hacking, check out the latest issue of the SANS NewsBites Newsletter.

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Keeping your devices safe and sound with a password and locked screen

ITS

Posted: November 15, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Have you ever stopped to think about how much confidential and personal information you have stored on your desktop, laptop, tablet or Smartphone? From account details to confidential files to personal messages between you and your family and friends, chances are these are not things you would want a stranger having access to or tampering with. That’s why it’s so important to protect your devices with a password and lock your screens before you leave them unattended, even if it’s just for a...

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Student Tech Fee - Nursing Students spent it on a Central Life Line

ITS

Posted: November 15, 2012 4:00:00 AM AST

Category: General Interest


This year, UNB Nursing students took their learning to the next level with Nursing Central software, courtesy of the Student Technology Fee, the Faculty of Nursing and the VP Academic. Thanks to this software, UNB nursing students can use their mobile device or web browser to get quick access to up-to-date detailed information on diseases, procedures and tests, a comprehensive drug guide, a medical dictionary, and medical journals – everything they would need to ensure their patient care is...

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ITS Wishing you a SpookTacular Halloween

ITS

Posted: October 31, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


  If you were roaming the halls of ITS today, you may have noticed a few peculiar looking characters. A big thank you to all those ITS staff members who participated in ITS’s Spooktacular Costume Contest today. In case you missed it, here were the big winners (as voted by the staff at ITS): Funniest: Scott Chamberlain (Manager, Client Relations & Support) - Luigi Most Creative: Mary-Lou Mowatt (Supervisor, Procurement) – Burnt CD Scariest: Jeff Smith (Manager, Computing Experience Services)...

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Last Chance to Name Your UNB Photo ID Card for a Shot at 250

ITS

Posted: October 31, 2012 5:00:00 AM ADT

Category: General Interest


UNB Students, only a few days left to submit your name ideas for the UNB Photo ID Card for a chance to win $250! To submit your name suggestion, just visit the UNB Card website, log in to the Contest page with your UNB Login ID and Password, give your name suggestion and click Submit! Not only will you walk away with $250 if your card name is chosen, but just for entering you’ll also be automatically entered in a draw to win 1 of 2 - $50 prizes. So far we have received over 300 name...

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Student Technology Fee How do you want it spent

ITS

Posted: October 31, 2012 5:00:00 AM ADT

Category: General Interest


Students, did you know you can have a say in how your $50 Student Technology Fee is spent?  Make a suggestion: 1. Visit the Student Technology Fee website. 2. Click on ‘Suggest a Project – Students’. 3. Type in your suggestion. 4. Click ‘Send Suggestion’. The Student Technology Fee is a $50 fee paid by every student attending UNBF that is used to improve information technology services on campus for student use. You have probably benefited from Tech Fee funded projects, even if you aren’t...

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myUNB Portal wins UNB s Macaulay-O Sullivan Award

ITS

Posted: October 29, 2012 5:00:00 AM ADT

Category: myUNB Portal Project , General Interest


The myUNB Portal was among the first recipients of UNB’s Macaulay-O'Sullivan Awards for Administrative Service and Innovation, announced last week. This award aims to acknowledge projects on campus that demonstrate creativity and innovation and greatly support administrative activities, making it easier for UNB to achieve its mission. Providing faculty, staff and students with information tailored for them and a single access point to all online UNB IT Services, the myUNB Portal is being...

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ConGRADulations to ITS s Jon MacAdam

ITS

Posted: October 25, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to say a big congratulations to Jon MacAdam, one of ITS’s Network Technologists, who graduated last Thursday during UNB’s fall convocation ceremony here in Fredericton. Jon received his bachelor’s degree in Electrical Engineering. From all of us at ITS, congratulations Jon!

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Illegally downloading movies TV shows and music might put you in the Hurt Locker

ITS

Posted: October 25, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Downloading movies, TV shows and music illegally may cause you far more grief than the cost of legally acquiring them. Let’s talk about why.  First, there’s the risk to your computer and your personal information stored on that computer. Why is there a risk? Tainted software and websites What guarantees do you have the software program you are using, or the website you visited to gain access to copyrighted material, isn’t installing malicious code on your computer to take advantage of...

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connectEd Tip Vacation Messaging 101

ITS

Posted: October 17, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Heading to a conference or going on vacation down south this November? Don’t forget to set up your Out of Office message for your UNB email before you go. In Outlook 2010 (Windows): 1.    Go to 'File' > 'Info'. 2.    Click ‘Automatic Replies (Out of Office)’. 3.    Click ‘Send automatic replies’. 4.    Select the time range you will be away. 5.    On the ‘Inside My Organization’ and ‘Outside My Organization’ tabs, enter the messages you would like sent to individuals at UNB and your non-UNB...

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Sometimes all you need is a bit of FaceTime

ITS

Posted: October 17, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


There are times you have to see the problem to understand it. When Cory Brown from Saint John’s recruitment office called David Shipley, UNB’s enterprise strategy analyst, with an urgent projector issue, they discussed the problem a bit on the telephone as Dave was in Fredericton and Cory was in his office in Oland Hall. As a fellow Mac user, Cory was hoping Dave might have a quick solution. Talking over the issue, Dave realized he needed to see how things were set up between the MacBook Air...

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National Cyber Security Awareness Month

ITS

Posted: October 10, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Did you know that October is National Cyber Security Month? Now is a great time to learn more about issues such as e-mail phishing attempts, which are the number one way cyber criminals target UNB students, faculty and staff in order to gain access to your information, compromise your computer or attempt to scam your friends. To learn more, check out this short, informative video from SANS on e-mail phishing attacks.

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Purchase Food in a Flash using your UNB Photo ID Card

ITS

Posted: October 10, 2012 5:00:00 AM ADT

Category: General Interest


Looking to grab a quick snack between classes? You can now deposit funds onto your UNB Photo ID Card and use it to make speedy purchases at any Sodexo café or dining location on campus, including Tim Hortons, Starbucks, The Grill, Quiznos and more. Just visit the UNB Card Office in the SUB room 106 (upstairs by the Campus Shop) to deposit money onto your card and you’ll be able to start using it right away. For more information on the UNB Card, visit the card website. Psssst! Don’t forget...

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Name Your UNB Photo ID Card for a Chance to Win 250

ITS

Posted: October 4, 2012 5:00:00 AM ADT

Category: General Interest


UNB Students, want a chance to WIN $250? ITS is looking for a fresh, new name for the UNB Photo ID Card – something fun and creative that bundles up all the UNB Card does for you in one name. After all, your UNB Photo ID Card does a lot more than just display your pretty picture. It gives you discounts around town on things like groceries, study candy from the Bulk Barn or a new mug at the Clay Café, provides you with access to URec facilities so you can get your fitness on, lets you to sign...

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Are you still logged in Accessing your UNB IT services safely and securely

ITS

Posted: October 3, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Whenever you log into a web site from a shared computer - whether that’s a UNB computer lab, a friend’s computer or a loaner laptop or tablet from the library, there are a few steps you can take to make sure your account isn’t accessed by someone else once you’re done. The easiest and safest step is to use the safe browsing or private browsing mode available on most web browsers like Internet Explorer, Firefox, Chrome, Safari and Opera. Using a safe browsing mode will ensure the web browser...

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Jeremy Hollins and Graeme Ellis Hop on Board the ITS Crew

ITS

Posted: October 3, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


ITS would like to give a warm welcome to Jeremy Hollins and Graeme Ellis, the latest two individuals to join our staff team. As a member of the Systems and Applications team, Graeme will be taking on the role of Systems Analyst during his time at ITS. Jeremy, who previously worked as a student employee at ITS while attending UNB, will be serving as a Desktop System Analyst within the Desktop Management Group. Welcome to the team, Jeremy and Graeme!

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Just for Fun Decorate your UNB email with the Colours of Fall

ITS

Posted: October 3, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Now that the leaves have started to change colours and Thanksgiving is just around the corner, why not spruce up the look of your UNB email to reflect the season? Your UNB email available through the myUNB Portal gives you the option of selecting a theme to liven up the look of your email window and make it your own. To change your theme: 1.    Log in to the myUNB Portal. 2.    Click ‘Go to my email and calendar’. This will open a new tab or window. 3.    In the top right hand corner of the...

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connectEd Tip Scheduling Meetings a Breeze with Outlook Scheduling Assistant

ITS

Posted: September 27, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Faculty and staff, looking for the simplest way to schedule a meeting with your colleagues in one of the many meeting rooms on campus? Thanks to your connectEd email, you can use the scheduling assistant in Outlook to easily compare schedules with those invited to attend to see when they’re free, as well as which meeting rooms on campus are available. To use the scheduling assistant, simply click the scheduling assistant button in the ‘New Meeting Request’ window (see below). Next, select...

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Free Cake UNB Card Office Grand Opening October 1

ITS

Posted: September 27, 2012 5:00:00 AM ADT

Category: General Interest


Who doesn't love free cake? Join us on Monday, October 1 between 11 a.m. and 2 p.m. at the Student Union Building, room 106 (right off the main lobby) to see the new UNB Card Office, enjoy some free cake and hear all about the current and upcoming features and services on your UNB Photo ID Card! What’s the UNB Card all about? Check out the new card website for all the details, including an upcoming contest for students that gives you a chance to win $250!

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Protect your online self

ITS

Posted: September 27, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


It can happen all too easily. 'Can't log into that lab computer? Sure, you can log in with my username and password' 'Would you mind checking my e-mail for me?' Despite repeated warnings some students, faculty and staff continue to share their UNB login IDs, their student or faculty/staff numbers and their passwords. Protect your identification information at UNB. It's the key to a host of important private and personal information - from your home address and contact information to your...

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The wait is almost over Phase 1 VoIP Migrations are this Friday

ITS

Posted: September 27, 2012 5:00:00 AM ADT

Category: General Interest


After months of careful planning, this Friday ITS will be migrating the first group of faculties and departments on the UNB Fredericton campus to the new VoIP telephone system. Once in the new environment, these faculty and staff members will be able to benefit from easy access to the UNB telephone directory right from their VoIP phone, fully integrated email and voicemail, and much more.  Not far behind, Phase 2 of the VoIP migrations take place in late November. Phase 2 departments and...

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Phishing email attempt on Thursday September 13

ITS

Posted: September 14, 2012 5:00:00 AM ADT

Category: General Interest


UNB students, faculty and staff are regularly targeted by fraudulent emails asking for UNB usernames and passwords. Typically, these emails request users to go to a website to enter in their username and password. In some cases these websites are hosted by Google Docs or other non-UNB websites. The criminal groups and organizations behind these attacks are trying to gain access to UNB email accounts so they can use them to send out SPAM emails. They may also be trying to harvest personal...

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ITS s September Pets of the Month The Drummond Felines

ITS

Posted: September 13, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Say hello to Muffins and Cheech, Dan Drummond’s playful cats and ITS’s Pets of the Month for September. Muffins is a grey tabby with lots of personality. She spends most of her time bossing her owners around. They can never leave the food bowl empty. Cheech is a yellow long hair cat who still thinks she is a kitten. Cheech and Muffins chase each other around the apartment, usually at 4 am, and make lots of noise. The neighbours have apparently gotten used to the early morning races.

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Welcome to Elliot Richard and Brandon ITS s Newest Student Employees

ITS

Posted: September 13, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to Elliot Coy, Richard Young and Brandon Sears, the latest student employees to join our team. As a member of the Computing Experience Services team, Brandon, a 3rd year Software Engineering student, will be working with the Desktop Management Services group imaging computers amongst other activities.                             Working for the Client Relations and Support team, Elliot (1st year Computer Science) and Richard (3rd year Computer Science)...

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Have a Say Provide your feedback on the Quality of your UNB IT Services

ITS

Posted: September 6, 2012 5:00:00 AM ADT

Category: General Interest


Faculty, staff and students, did you miss the chance to complete one of the IT Service Quality Surveys earlier this spring? Don’t worry, it’s not too late to provide your feedback. Next Wednesday (September 12), ITS will be holding an open interview session for Students from 2pm-3pm in Head Hall (Room C9) and another for Faculty and Staff from 3pm-4pm in the same location for anyone who missed the surveys or wishes to provide additional input for the IT Quality Assurance Review that ITS is...

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Launch your way onto UNB s VPN from your Mobile Device with JunosPulse

ITS

Posted: September 6, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Do you often work from home on your iPad or tablet? Thanks to the JunosPulse App for Android and iOS devices, you can easily connect to UNB’s VPN and access all your secure IT Services and files directly from your mobile device from off-campus just as easily as you would if you were sitting at your desk at UNB. Just download the free JunosPulse app, follow the set up instructions on ITS’s VPN website, and you will be able to work away from the comfort of your couch at home, your favourite...

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Welcome back UNB faculty staff and students

ITS

Posted: September 6, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


From all of us at ITS, welcome to the 2012-2013 academic year, UNB! Whether you are a new or returning student, faculty starting fresh after sabbatical, or a staff member beginning your final year before retirement, we wish you all the best as you begin a new year and look forward to lending a helping hand however we can throughout your time at UNB. Need a quick introduction or refresher on the many handy resources and services available to you courtesy of ITS? Check them out: myUNB Portal –...

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A new look and new services coming to UNB s Photo ID Card

ITS

Posted: August 29, 2012 5:00:00 AM ADT

Category: General Interest


This September UNB Photo ID Cards are getting a face lift (take a peek to the right). Along with a new design you’ll also see new features and services added throughout the year. The first service which is being introduced mid-September will let you and others deposit money directly onto your UNB Photo ID Card to purchase food, clothing, books, coffee, photocopying and more at various spots across campus. A complete list of locations will be available online once these services are launched....

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ITS Helping New Students at Orientation

ITS

Posted: August 29, 2012 5:00:00 AM ADT

Category: General Interest


Welcome to a new school year, UNB students!This Saturday while you are settling into your dorm rooms, ITS will be on hand in the Student Union Building (SUB) to help you get a jump start on setting up your UNB IT services and provide you with your UNB photo ID. Need IT Help?Visit the ITS kiosk in the SUB Atrium from 9am to 3pm for help setting up wireless on your laptop or mobile device, or for help with any other UNB IT questions you may have. Unable to make it to the SUB on Saturday? The...

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tidBiTS Spotlight - Lauren Hildebrand

ITS

Posted: August 29, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Lauren HildebrandIn June 2012, ITS's Communications Manager Melissa Hannah stumbled across some paintings in the Student Union Building that were a perfect fit to dress up the new UNB Card Office, a freshly designed space in the SUB where faculty, staff and students can go to get their UNB Photo ID Cards. After doing some investigating, it was quickly discovered the paintings were done by 2012 Leo Hayes Graduate, Lauren Hildebrand. We got in touch with Lauren to inquire about her artwork, and...

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UNB Fredericton faculty and staff are now connectEd

ITS

Posted: August 29, 2012 5:00:00 AM ADT

Category: General Interest


As of last Friday, all 89 faculties and departments on the UNB Fredericton campus have been migrated to the new connectEd environment!  This huge project would not have been possible without the exceptional dedication of ITS staff and Level 1’s and the outstanding cooperation and support from UNB’s faculty and staff.  Not far behind, the UNB Saint John campus only has a few departments left to be migrated and are expected to be fully moved to connectEd by the end of this week.  connectEd is...

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UNB gets Google Street View

ITS

Posted: August 29, 2012 5:00:00 AM ADT

Category: General Interest


It's not every day you see a tricycle and an SUV with 360 degree cameras cruising around campus. But that's exactly what happened on Sunday, August 19 when Google's Street View crew visited UNB Fredericton. The data collected by the Google crew on the 19th will help provide users of Google Maps with a street-level view of the Fredericton campus. This data will also help update the general details on Google Maps. Having a street view of each of our campuses will help give a virtual tour that...

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connectEd Tip - Skip Steps with Outlook 2010 Quick Steps

ITS

Posted: August 24, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Looking for a way to work more speedily within your connectEd email? Outlook 2010 Quick Steps let you perform tasks that normally take several steps with one simple click of your computer mouse.  Whether you regularly send emails to a particular group of people or often reply to emails with a meeting request, by creating a Quick Steps shortcut you can skip over all the steps in between and get right to the action you want to perform. To create a new Quick Step in Outlook 2010: 1.    On the...

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How to Change your connectEd Display Name

ITS

Posted: August 24, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Do you go by a name other than the one that appears in your connectEd email Inbox?By default, your connectEd email Display Name is created from your name information in the UNB Phonebook. To change your display name, simply do the following:1.    Go to eServices and click on the Telephone tab.2.    In the left hand menu, click ‘Update Your UNB Phonebook Info’.Then, in the phonebook name field, enter your name however you would like it to appear in your email display name, the UNB phonebook...

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A New Little One for ITS s Ying Zhang

ITS

Posted: August 2, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


A big congratulations to Ying Zhang, ITS’s Senior Network Engineer, and her husband Yanjun on the safe arrival of their second baby girl, Makayla Zhang. Makayla was born at 5:30 on Monday, July 30 weighing 7 pounds 9 ounces. We are pleased to announce that both mom and baby are doing well. From all of us at ITS, congratulations Yanjun and Ying on your new bundle of joy!

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ITS Pilots its Way to the New VoIP Telephone Service

ITS

Posted: August 2, 2012 5:00:00 AM ADT

Category: General Interest


After months of careful preparation and thorough testing, Information Technology Services’ Head Hall location was successfully moved over to the new VoIP telephone system last week. As the pilot group for the VoIP project, ITS was the first department on the UNB Fredericton campus to be migrated to the new telephone service that runs over UNB’s network rather than traditional phone lines. With similar functionality to a regular telephone, ITS staff members adjusted quickly to the new VoIP...

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ITS s James McManus Brings Home the Gold

ITS

Posted: August 2, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


During his vacation earlier this summer, James McManus, a Client Support Analyst at ITS, went to Toronto to compete at the Canadian Judo Nationals in the heavy weight division (+100 Kg). After a walkover (victory by default) due to disqualification and three wins by full points (referred to in the sport as ‘Ippons’), James brought home his second Gold and fourth National Medal.While James is proud of his accomplishment, he is most inspired by the accomplishments of the club he has trained...

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ITS Pets of the Month for August The Flynn Clan

ITS

Posted: August 1, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Say hello to Rudy, Ladybug and Ingrid, Isil Flynn’s four legged family members and this month’s ‘Pets of the Month’.Rudy is a pure-bred King Shepherd and weighs in at a hefty 100-odd lbs at the moment and will be 3 in September. All the toys are his.Ladybug is a Lab/Rottweiler mixbreed Isil got from the Oromocto SPCA. She's about 80lbs and will be 3 in November. She owns the food.Ingrid is the newest addition to the family who was taken in after Isil’s daughter moved to Alberta. She's a...

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A Beautiful New Addition to the Daley Family

ITS

Posted: July 24, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to say a big Congratulations to ITS’s Tim Daley and his wife Marsha on the recent arrival of their first child, Adriana Paige Daley. Adriana was born on Saturday, July 21st at 12:06 pm at the Dr. Everett Chalmer’s Hospital here in Fredericton. Tim is pleased to announce that the whole family is doing very well. From all of us at ITS, Congratulations Tim and Marsha on your beautiful new bundle of joy!  

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ITS Welcomes a Familiar Face to the Team

ITS

Posted: July 20, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to Dave Shipley, who recently joined our Enterprise Solutions team as Enterprise Strategy Analyst.  In this role, Dave will be responsible for planning and implementing a security awareness program and the advancement of UNB’s mobility strategy & services, as well as continuing to influence the ongoing evolution of the web at UNB. No stranger to ITS, Dave has been actively involved in the web operations group over the past few years from his previous...

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Warning Low Fuel How to give yourself more notice that your laptop battery is running out of juice

ITS

Posted: July 20, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Does your laptop run out of battery power and begin hibernating before you’ve even had the chance to realize what’s going on, let alone scoot off and grab your power cord to keep it running? If you want to give yourself more advanced notice that your laptop is going to run out of juice, you can change your battery alerts so your laptop warns you a little sooner. To do this, do the following (note: these instructions were written for Windows 7 and may very slightly for other versions): 1.   ...

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5 Odd Questions with Trevor Thomas

ITS

Posted: July 10, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Name: Trevor Thomas What is your job at ITS? Web Developer, meaning I build web based applications for all to enjoy. What is your favourite smell? Jerk Chicken or Jerk Pork…and anything else on the BBQ! Mmmmmmmmmmmm BBQ. If you were a crayon, what colour would you be? White…reason: This colour is rarely used so its always in pristine shape, and lasts the longest! If you knew a zombie apocalypse was going to begin tomorrow, what would be your weapon of choice and why? Katana Blade Reason:...

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ITS s Adam Baker Ties the Knot

ITS

Posted: July 10, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to say a big Congratulations to Adam Baker, a Developer/Systems Analyst here at ITS, and his beautiful bride Kim, who tied the knot on Saturday, June 30 here in Fredericton. Adam and Kim had a fantastic day celebrating with their closest friends and family followed by a relaxing honeymoon together. From all of us at ITS, Congratulations, Adam and Kim! Props to Cheryl Goguen, wife of Joel Goguen (one of ITS’s Developers), for making the beautiful wedding cake shown in the above...

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Picking Apart Pixels

ITS

Posted: July 10, 2012 5:00:00 AM ADT

Category: TechSpeak in Translation , General Interest


The term pixel is probably one that you’ve heard a number of times before, but have you ever paused to ponder what it really means? A pixel is the smallest unit represented in an image. Every pixel has its own colour and an address which corresponds to its coordinates in the image, so when several pixels are arranged next to one another, they form a picture. Your television and computer screen, for example, are made up of millions of pixels arranged into a grid. The more pixels squeezed into...

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Take it Back How to Retract your Email Messages with connectEd

ITS

Posted: July 10, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Ever click ‘send’ on an email to a large group of people only to realize a few seconds later that you forgot to include the attachment? Recall your message with connectEd! Whether you forgot an attachment, are missing information, or made a spelling or grammar error, if you are using Outlook 2007 or 2010 in the new connectEd environment for faculty and staff you can recall your message, make your changes and resend. The recipient(s) must also be in an Exchange environment like connectEd for...

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ITS s June Pet of the Month Ellie Webber

ITS

Posted: June 28, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Say hello to Ellie, Fred Webber’s gorgeous grey hound and ITS’s Pet of the Month for June. Ellie, whose maiden name was TDS Emily, was a Jacksonville, Florida girl before retiring to Fredericton. She likes long walks in the neighbourhood and keeping the kitchen counters free of food. This four-year-old loves to run in the back yard for tens of seconds at a time, but is also an avid student of the art of lounging.

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Phishing Emails that should make you Abandon Ship

ITS

Posted: June 28, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Recently there was a phishing email sent to UNB faculty, staff and students titled “COMPLETE YOUR ACCOUNT VERIFICATION EXERCISE!” asking you to click a GoogleDocs link and provide your Login ID and Password to verify your account. Although this email appeared to come from a legitimate UNB source (ITS Help Desk), please remember that neither ITS nor any other UNB department will EVER, under any circumstance, ask you to supply your password; you should NEVER give your password to anyone. If...

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Results from IT Surveys Now Available

ITS

Posted: June 28, 2012 5:00:00 AM ADT

Category: General Interest


Information Technology Services (ITS) and Information Services and Systems (ISS) would like to say a big thank you to everyone who participated in the recent surveys evaluating the quality of information and communication technology services provided by ITS and ISS. The results of the following surveys are now available: • Services for Students • Services for Faculty and Staff • Services for Level 1s • Project Services • Level 1 Service Agreements Click here to check out the...

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Success of myUNB Portal Reaches New Heights with Best myCampus 2012 Award

ITS

Posted: June 28, 2012 5:00:00 AM ADT

Category: General Interest


It is with great excitement that tidBiTS would like to announce that UNB recently received the Best myCampus 2012 Award from the CampusEAI Consortium (the vendor of the myUNB Portal) in honour of our incredible work with the myUNB Portal. As part of UNB’s comprehensive web strategy to deliver a consistent web experience throughout UNB’s entire online presence, the myUNB Portal has a theme that not only goes beyond aesthetics but also features several custom applications, including: •    A...

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5 Odd Questions with Doug Swift

ITS

Posted: June 20, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


Name: Doug Swift What is your job at ITS? Procurement Analyst.   Fun fact: Over the last 26 years I've been part of 7 different groups at ITS and had 4 different job titles (but only 2 official job descriptions :-O ). If you were a salad dressing, what type would you be and why? Mighty Caesar.  No such thing as too much garlic in something.  Not too many people do not like a good Caesar salad. What sport will you be most closely following during the Olympics this summer? What, the Olympics...

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connectEd Update UNB Saint John off to the races

ITS

Posted: June 20, 2012 5:00:00 AM ADT

Category: General Interest , Projects


Last week, UNB Saint John kicked off their move to connectEd by migrating their first two groups, Information Services & Systems and the Faculty of Nursing, to connectEd. Still to come on the UNB Saint John campus are another 38 faculties and departments to be migrated over the summer. At the same time, UNB Fredericton cruised through week 2 of their migrations by moving two more groups to the new connectEd environment: Faculty of Nursing and Facilities Management. Here is what one UNBSJ...

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Email Etiquette 101 Punching out a killer subject line

ITS

Posted: June 20, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Did you know that an email’s subject line is one of, if not the most important part of the email? After all, other than your name or email address, it’s the first thing your recipient is going to see. If done properly, subject lines can save time, confusion, and even tell your recipient everything they need to know before they’ve even opened the message. Here are a few tips to help make your subject line a good one: 1. Be clear and precise. Make it simple, useful and of course relevant to...

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UNB Linux Users Unite

ITS

Posted: June 20, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Attention all Linux users!  Did you know that UNB has its own Linux community where you can share information and resources with your fellow Linux comrades? UNB’s Linux Support Wiki is a convenient way for UNB Linux users to support each other and share helpful information about using Linux here at UNB. From a list of FAQ to Networking information such as how to connect to UNB’s VPN, this resource is a great place not only for those who are new to Linux but also for anyone with a wealth of...

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connectEd Update First week of migrations successful

ITS

Posted: June 13, 2012 5:00:00 AM ADT

Category: General Interest


ITS is pleased to announce that last week, the faculty of Kinesiology and UNBF Libraries were successfully moved to the new connectEd environment. These two groups were the first of 91 faculties and departments on the UNB Fredericton campus scheduled to be migrated over the summer. Check out what one faculty member had to say about his move to connectEd: “I attended the connectEd Announcement on May 31 in Tilley and was very skeptical of the migration process and the ambitious schedule. On...

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Email Etiquette 101 AVOIDING SHOUTING and more

ITS

Posted: June 13, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Between work and our personal lives, many of us send dozens of emails throughout the run of a day. But have you ever stopped to think about how your email message is coming across to your recipient? Here are a few email etiquette tips to consider (especially for work-related emails): 1. Be clear from the start. If your message is going to be a long one, make sure the first sentence lets your recipient know the basic reason why you are emailing them. 2. Number your points. If you have...

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Surf the Web around the World with Eduroam

ITS

Posted: June 13, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Planning a trip to another university for meetings, a conference, or even just to visit a friend?  Get immediate wireless access on your laptop or mobile device while you're there with Eduroam. Eduroam (EDUcation ROAMing) is a wireless network that allows you to connect immediately and securely using your UNB login ID and password. From UBC in Vancouver to Halifax's Dalhousie University to schools as far as Europe, Australia and Japan, Eduroam is available at institutions all over the world....

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The Results are in Students find out what your classmates think about your UNB IT Services

ITS

Posted: May 31, 2012 5:00:00 AM ADT

Category: General Interest


Information Technology Services (ITS) recently gave a brief survey to students asking for their feedback on the quality of their IT Services here at UNB. Over 1500 students answered the survey, and now the results are available for all to see on the ITS Website – Check them out. Faculty and Staff, no need to feel left out, the results from your IT Service Quality Survey will be posted soon! (Stay tuned to tidBiTS for more details to come.)

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ITS s Computer Recycling Program Packing on the Pounds

ITS

Posted: May 30, 2012 5:00:00 AM ADT

Category: General Interest


Did you know? Since May 2011, the ITS Repair Shop has recycled over 8865 pounds (which coincidently is also the weight of the Guinness World Record for the largest cup of ice cream) of material through UNB’s computer recycling program – and that’s not even including the 284 computer monitors that have also been recycled! Here’s a breakdown of where that weight has come from: 1974 lbs of plastic 1263 lbs in power supplies 701 lbs in motherboards 127 lbs in smelter boards 447 lbs of cable 485...

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Time for some Spring Cleaning

ITS

Posted: May 30, 2012 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Spring cleaning can be a dreaded task, but who doesn’t love the satisfying feeling of getting to throw away old junk and making your life a little more organized? This spring, instead of just tidying up around the house and the back yard, consider doing a little spring cleaning on your computer as well. ITS has created a document outlining steps you can take to sort through and add a little more organization to your departmental shared file drives. From best practices for on-going directory...

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connectEd an Exciting Transition According to your Fellow UNB Staff

ITS

Posted: May 24, 2012 5:00:00 AM ADT

Category: Projects , General Interest


Wonder what your colleagues are saying about the upcoming connectEd services for faculty and staff? ITS recently asked Tim Walker, Director of UNB’s Resource Planning and Budgeting (RPB) Team, and Cindy Flann, Directory of Financial Services and Assistant Comptroller, to share what they’re looking forward to about the upcoming connectEd services. Here’s what they had to say: Tim Walker: “I’m excited about the transition of faculty and staff to Exchange. While increased file and email storage...

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Double the Baby Bliss for the Faulkner Household

ITS

Posted: May 24, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


ITS would like to say a big congratulations to Rob Faulkner and his wife Lianne on their recent birth of two beautiful twin girls. Born at 12:16 pm and 12:17 pm, Eva Jane came into the world weighing 5 pounds, 12 ounces, and Olivia Joy 4 pounds 10 ounces.  We are pleased to report that mom and the girls are all doing well. From all of us at ITS, congratulations Rob and Lianne on your new bundles of joy!

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Congratulations UNB Grads of 2012

ITS

Posted: May 17, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


ITS would like to say a big congratulations to all of UNB’s 2012 graduates, including the following ITS student employees who graduate this week from their respective degree programs: John Crawford – Bachelor of Computer Science Shantanu Datta – Masters of Business Administration Suzelle Doucet – Bachelor of Computer Science Chelsi Doyle – Bachelor of Science in Engineering (Computer Engineering) Jason Martyn – Bachelor of Computer Science Nicki Smith – Bachelor of Business...

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Unauthorized access to UNB systems on Sunday May 13

ITS

Posted: May 15, 2012 5:00:00 AM ADT

Category: General Interest


On Sunday, May 13, an outside group calling themselves Team Digi7al managed to gain unauthorized access to University of New Brunswick systems through an old section of the UNB website. What kind of information did the group access? We've been able to determine the group was able to access some general information held in UNB databases such as names and e-mail addresses and generic UNB budget information, but private, personal information such as student, faculty or staff passwords or credit...

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Get connectEd See your new email calendaring file storage and collaboration tools on May 31

ITS

Posted: May 9, 2012 5:00:00 AM ADT

Category: Projects , General Interest


Faculty and staff, want to get a sneak peek at your upcoming connectEd services? ITS will be hosting a connectEd Town Hall to demonstrate the new connectEd environment, share all the details of the migration process beginning in June, and to talk about the future of the connectEd toolkit. Join us: UNB Fredericton Thursday, May 31Tilley Hall, Room 102 9:30 a.m. - 10:30 a.m. UNB Saint JohnThursday, May 31Irving Hall, Room 1072:00 p.m. - 3:00 p.m. No RSVP necessary. Hope to see you...

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ITS Welcomes Chelsi Doyle to the Team

ITS

Posted: May 9, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to our newest staff member, Chelsi Doyle, who recently started with us as a Network Analyst within the Enterprise Solutions team. No stranger to ITS, Chelsi recently helped out part time as a student employee in the ITS Tech Repair Shop while completing her degree in Computer Engineering here at UNB. In her new role, Chelsi will be putting her skills and knowledge to work in supporting the UNB network infrastructure and as a member of the VoIP project...

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New Generator to Keep the Power Flowing to your IT Services

ITS

Posted: May 9, 2012 5:00:00 AM ADT

Category: General Interest


Over the past few weeks, Facilities Management has been hard at work installing a new generator behind Head Hall on UNB’s Fredericton campus. Once in place, this new machine will keep the ITS data centre up and running in the event of a power outage, thereby helping to prevent future interruptions to your IT services. Check it out:

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Ring Ring Hello UNB Fredericton s New VoIP Telephone Services are Coming Soon

ITS

Posted: May 9, 2012 5:00:00 AM ADT

Category: Projects , General Interest


Have you heard? This fall, UNB Fredericton is implementing a new VoIP telephone solution that is provided over a computer network instead of through a traditional phone line. Why are we doing this? With an estimated $4 million in overall cost savings to the university over a ten-year period, plus a 33% reduction in telephone service fees for individual departments and faculties, VoIP will not only reduce costs, but also integrate fully with the upcoming connectEd services for faculty and...

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5 Odd Questions with Mital Patel

ITS

Posted: May 2, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


Name: Mital Patel What is your job at ITS? Business & Marketing Analyst, Client Services.  And the UNB Campus Card Project Manager. Describe the worst hairstyle you’ve ever had. The Bieber, when I was 8, he wasn’t even born yet! What is the most unusual thing that has ever happened to you while on vacation? Signing up to go canoeing when I clearly can’t swim, falling out of the canoe and gasping for air and my life…. in 4 feet of water. What is the biggest difference you've noticed...

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Faculty and Staff what do you think about your UNB IT Services

ITS

Posted: May 2, 2012 5:00:00 AM ADT

Category: General Interest


Faculty and Staff, do you use UNB’s websites, wireless, Help Desk or other general IT services? Tell us about your experience with the services you use. Your input will help Information Technology Services (ITS) and Information Services and Systems (ISS) improve services as well as provide important feedback to external reviewers that form part of the Quality Assurance Review that ITS and ISS are participating in this year.  The survey has been designed to be as short as possible by allowing...

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Keeping your Mac Safe with Software Update

ITS

Posted: May 2, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


One of the best ways to keep your Mac safe and functioning well is to use the built-in Software Update tool. Apple occasionally makes security patches and new versions of pre-installed applications available through this tool, which will download and install the updates automatically. Usually you don't even need to reboot your computer. To run Software Update, just select "Software Update..." from the Apple menu in the white menu bar at the top of your screen. If there are any updates...

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Welcome to ITS s Newest Student Employees

ITS

Posted: May 2, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to Chris Coburn, Victoria Godsoe, Michael Buck, Aaron Graham, Farbod Farsade, and Amir El-Bayoumi, the latest student employees to join our team. As members of the Computing Experience Services team, Chris will be working with the Desktop Management Services group focusing on IT Equipment Checkout and Imaging, and Vicky and Mike will be working with the Hardware Support and Repair Services group in the ITS Tech Repair Shop. Working for the Client...

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Congratulations to the Winners of UNB s IT Service Quality Survey Contest

ITS

Posted: April 20, 2012 5:00:00 AM ADT

Category: General Interest


ITS would like to say a big congratulations to Stephanie (UNBSJ), Emily (UNBF) and Jennifer (UNBF), the three lucky winners of a $150 UNB Bookstore Gift Card through UNB’s IT Service Quality Survey Contest. These students were randomly selected from the over 1000 survey entries we received. To all those students who completed the survey – Thank you! It is ITS’s commitment to provide quality, efficient and friendly service. By completing the survey and providing your ideas on how we can...

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Cre t Ng a s7r0NG Pa w0RD

ITS

Posted: April 11, 2012 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Creating a password for a new account can be a dreaded task, especially when you already have passwords for several other accounts that you have to keep track of. It’s no wonder then why people often fall into the trap of reusing the same password for more than one account or making passwords overly simple so they are easier to remember. While doing these things may be convenient, they can also make it a lot easier for someone to hack into your account (or multiple accounts if you use the...

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ITS s Pet of the Month for April Lil Snack Hannah

ITS

Posted: April 11, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Say hello to Lil’ Snack, Melissa Hannah’s little fella with the big personality and ITS’s ‘Pet of the Month’ for April. According to Melissa, 1 ½ month old Lil’ Snack is the most personable goldfish she has ever had. His favourite activities include greeting people as they come in the door, swimming in circles, and eating. Lil’ Snack’s home is right here at ITS in D66, so feel free to stop by and say hello!

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Happy almost last day of classes UNB

ITS

Posted: April 4, 2012 5:00:00 AM ADT

Category: General Interest


ITS would like to say a big job well done to students for finishing yet another semester of classes at UNB!  In case you find yourself in need of a few “mentally stimulating diversions” from studying for exams over the next few weeks, check out sporcle. Sporcle is a website that provides a wide variety of timed games and trivia that test your knowledge on everything from movies, music and entertainment, to science, geography, history and more.  Whether it’s listing off all the countries in...

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VoIP Part 4 Current Project Status

ITS

Posted: April 4, 2012 5:00:00 AM ADT

Category: Projects , General Interest


To date in our VoIP series, ITS has looked at What VoIP is and why UNB wants it, what is being done to upgrade the UNB network to get ready for VoIP, and Interesting Features and Benefits of this new phone solution. Now to wrap up the series, we will look at ITS’s current project status and when you can expect to get VoIP at UNB in Fredericton. VoIP Project: Where are we now? Since approval was first received for a VoIP implementation on the UNB Fredericton campus in 2010, ITS has devoted a...

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Welcome Back to Sean Campbell

ITS

Posted: April 4, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


ITS would like to give a warm welcome to Sean Campbell, the latest addition to our Client Services Team. No stranger to ITS, Sean spent 2 months last summer working with the Computing Response Team (CRT) and providing technical support for the faculty of Law as part of a placement through Eastern College. Since graduating from his program in October, Sean spent 4 months at Agriculture Canada where he helped implement a Windows 7 Rollout as well as provide general technology support. Sean’s...

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Animals Using Technology Run-ins with a Roomba

ITS

Posted: March 28, 2012 5:00:00 AM ADT

Category: General Interest


Quite often, the wonders of technology completely baffle us as humans, so it’s no wonder that animals find technology confusing (and often intimidating) as well.  Case in point: vacuum cleaning robots. Check out these entertaining videos of pets getting acquainted with their owners Roombas (robotic vacuum cleaners): •    Dog vs. Roomba – This Rumba might have its work cut out for it… •    Cat playing with vacuum cleaner & kittens riding vacuum – who says a vacuum can’t double as a toy or...

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ITS Staff Favourites Strange Food Combinations

ITS

Posted: March 28, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Hungry, anyone? tidBiTS recently asked three ITS staff members to share one of their favourite food combinations they enjoy that others might find a bit peculiar. Here’s what they had to say: Jennifer Randall (User Analyst) – Saltine Crackers, peanut butter (preferably crunchy) and a piece of cheese stacked together like a sandwich. Sean McDougall (Senior Enterprise Application Architect) – Musseldogs – A hotdog topped with freshly cooked mussels, topped with ketchup and mustard if desired....

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connectEd Faculty and staff your new email calendar file and print services are almost here

ITS

Posted: March 21, 2012 5:00:00 AM ADT

Category: Projects , General Interest


Faculty and Staff, are you ready to get connectEd? connectEd is UNB’s Productivity Toolkit that offers convenient, secure and reliable email, calendar, file storage, collaboration and messaging tools to support learning, work and research activities at UNB. Made up of a suite of Microsoft products that work for both Mac and Windows computers, your connectEd tools will make scheduling meetings across campus a breeze, allow groups to easily create documents and share files, and let you...

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How many mickeys did Mickey Mouse move his Mickey Mouse mouse

ITS

Posted: March 21, 2012 5:00:00 AM ADT

Category: General Interest , TechSpeak in Translation


When you hear the word “Mickey”, chances are the first thing that comes to mind is the beloved Disney character with big black ears, but did you know that the term ‘mickey’ can also be used to describe a different kind of mouse? According to Webopedia, a mickey is also the unit of measurement for the direction and speed of your computer mouse. Simply put, one mickey is equal to the smallest movement your mouse curser can make on the computer screen, which is typically about 1/200th of an...

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Welcome to Keith Rosa and Paul Gamarra

ITS

Posted: March 21, 2012 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to Keith Rosa and Paul Gamarra, two students from Eastern College who will be volunteering with ITS over the next  8 weeks as part of their Information Systems Specialist diploma program. While they are here, Keith and Paul will be working with the Computing Response Team (CRT), as well as helping prepare for the upcoming migration of faculty and staff to their new connectEd services. Great to have you with us, Keith and Paul!

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Half Price Photocopies Every Wednesday at Imaging Print Services

ITS

Posted: March 14, 2012 5:00:00 AM ADT

Category: General Interest


Need to make some photocopies? Save yourself some cash and pay a visit to Imaging & Print Services for half-price Wednesdays! Every Wednesday, Imaging & Print Services offers half price self-serve black and white copying. Whether you’re a student, faculty, staff member or just visiting campus, pop in to either of their locations in Marshall d’Avray Hall (Room 106) or Carleton Hall (Room 109) on a Wednesday and you’ll get quality copies for just 5 cents a page. Imaging & Print Services offers...

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ITS s March Pet of the Month Jax Captain Awesome Soucy

ITS

Posted: March 14, 2012 5:00:00 AM ADT

Category: Our Community , General Interest


Meet Jax, Terry Soucy’s pup and ITS’s ‘Pet of the Month’ for March. Terry’s first choice for a name for Jax was "Captain Awesome", but he was quickly overruled by the rest of the family.  Jax is a combination of Jack (Terry’s daughter Jensen's choice of a name) and Max (Terry’s eldest Noah's choice).  According to Zachary (Terry’s youngest), Jax's middle name is Captain Awesome, so at least one child is on Terry’s side!  Jax's father is a German Shepherd & Husky mix, and his mother is a...

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myUNB Portal Kicking Off 2012 with a Bang

ITS

Posted: March 14, 2012 5:00:00 AM ADT

Category: General Interest , myUNB Portal Project


Did you know? Since the myUNB Portal was first introduced to UNB just over a year ago, it has received close to 8 million visits, including over 1 million visits each in January and February 2012 alone! Check out these impressive numbers showing just how much the myUNB Portal has grown since it first became live on January 11, 2011 (numbers have been rounded to the nearest thousand): January 2011: 28,000 visits February 2011: 86,000 visits April 2011: 566,000 visits September 2011: 800,000...

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Students Complete a short survey for a chance to WIN 1 of 3 - 150 Gift Cards to the UNB Bookstore

ITS

Posted: March 14, 2012 5:00:00 AM ADT

Category: General Interest


Students, do you use UNB’s wireless, ResNet, email, computer labs or other IT services? Want a chance to WIN 1 of 3 - $150 UNB Bookstore Gift Cards? A short survey has been created for UNB students about the Technology Services we offer you. Fill out the survey and you will not only have a chance to win a $150 gift card, but also have the opportunity to give us your feedback and ideas on how we can make your IT services even better. Take a few minutes to take the survey. Deadline is April...

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5 Odd Questions with Ben Steeves

ITS

Posted: March 7, 2012 4:00:00 AM AST

Category: General Interest , Our Community


Name: Ben Steeves What is your job at ITS? I'm the manager of the Systems and Applications team.  The team keeps the servers up and running and develops software and websites for UNB.  I just try to help them. You just invented the Flux Capacitor and can travel to any time you wish, past or future. What time do you travel to and why? Tough choice.  Either the late 17th century (being a contemporary of Isaac Newton would be pretty cool) or the 22nd century (being a colonist on Mars would be...

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Welcome to ITS s Newest Employee

ITS

Posted: March 7, 2012 4:00:00 AM AST

Category: Our Community , General Interest


ITS would like to give a warm welcome to the newest addition to our team, James McManus, who recently joined us as a Client Support Analyst at the ITS Help Desk.James worked with Client Services as a student employee for many years while completing his Bachelor of Computer Science here at UNB, including the last three years which he spent as a student consultant at the ITS Help Desk.  In addition to taking on a new role at the Help Desk and providing Level 1 Technical support in the Faculty...

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Games to Test your Cyber Smarts

ITS

Posted: February 22, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Think you have what it takes to identify various security threats to your computer and personal accounts? OnGuard Online has a number of security quizzes to put your knowledge of internet fraud and computer security to the test. From when to say no to friend requests on social networking sites like Facebook to recognizing spam, phishing emails and other types of threats to your personal accounts, these games are a fun way to test your cyber smarts and brush up on your knowledge of IT...

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ITS Staff Favourites Novels Worth Reading

ITS

Posted: February 22, 2012 4:00:00 AM AST

Category: Our Community , General Interest


Looking for a good book to read? In this month’s ITS Staff Favourites, we asked a few of our staff to share their favourite novel or series they’ve read in the past year. Here’s what they had to say: Amy Urquhart (Client Support Specialist – Web): "The Steig Larsson Trilogy (The Girl with the Dragon Tattoo, The Girl who played with Fire & The Girl who kicked the Hornet's Nest). These are the some of the best mystery books I've read in a while, the author created intriguing and original...

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Play it Safe Protect your Smartphone with a password

ITS

Posted: February 22, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Smartphones may be small in size, but the number of things you can do with them is endless, from checking your email to paying bills to listening to music to playing games and much more. Yes, there’s no denying the convenience of being able to do so much with a device small enough to fit into your pocket, but this also makes Smartphones easy to lose and an easy and popular target for thieves to snatch up when no one’s looking. Setting a PIN code or password on your phone’s lock screen is a...

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Acceptable Use What You Need to Know Part IV

ITS

Posted: February 17, 2012 4:00:00 AM AST

Category: General Interest


So far, Information Technology Services (ITS) has outlined how to legally, ethically, securely and responsibly use technology at UNB, defined in UNB’s Acceptable Use of Information and Communication Technologies (ICT) policy. To finish off this four-part series, we’ll discuss the respectful use of technology at UNB. Using ICT Respectfully UNB’s ICT services provide you with tools to help you in your academic, research and professional career. Many of these resources are shared and in public...

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Acceptable Use What You Need to Know Part III

ITS

Posted: February 10, 2012 4:00:00 AM AST

Category: General Interest


Over the last two weeks, Information Technology Services (ITS) has outlined how to legally, ethically and securely use technology at UNB, defined in UNB’s Acceptable Use of Information and Communication Technologies (ICT) policy. This week we’ll discuss the responsible use of technology at UNB. Using ICT Responsibly UNB invests a significant amount of money, time, and effort in building and maintaining a secure and robust technology environment to provide you with services that are critical...

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New Social Media Site might Pique your Pinterest written by Nicki Smith

ITS

Posted: February 9, 2012 4:00:00 AM AST

Category: General Interest


Nicki Smith is a student employee at ITS and writes many of the articles in tidBiTS. This week we asked her to share her thoughts about a new social media site she found interesting. Enjoy! Lately I've seen a lot of posts in Facebook about a new site called Pinterest, so I thought I would finally put my curiosity to rest and find out what all the fuss was about. Simply put, Pinterest is a place to 'pin' (post) and share images and videos you've found on the web and think are interesting or...

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ITS s February Furball Perseus Thomas

ITS

Posted: February 8, 2012 4:00:00 AM AST

Category: Our Community , General Interest


Meet Perseus, Trevor Thomas’s adorable feline and ITS’s February ‘Pet of the Month’. Trevor rescued Perseus from the Fredericton SPCA in mid-October after they found him and his siblings left in a box on the city’s North side. He might look cute and innocent, but in his case, looks are very deceiving. Perseus likes to spend his time eating, sleeping and wrestling…not necessarily in that order.

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VoIP Part 3 Interesting Features and Benefits

ITS

Posted: February 8, 2012 4:00:00 AM AST

Category: Projects , General Interest


So far in our VoIP series, tidBiTS has introduced you to what VoIP is and why UNB wants it, as well as how ITS is upgrading the UNB network to get ready for VoIP.  Now that you’ve had a behind the scenes look at the project, we thought we’d share some of the cool features associated with VoIP and the many ways this new solution will benefit the university. VoIP’s greatest appeal and biggest benefit is without a doubt the $4 million in cost savings it will bring to the university over the next...

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Acceptable Use What You Need to Know Part II

ITS

Posted: February 3, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Last week Information Technology Services (ITS) began a four-part series reviewing UNB’s Acceptable Use of Information and Communication Technologies (ICT) policy by describing how to use UNB’s IT services legally and ethically. This week, let’s focus on the secure use of technology at UNB. Using ICT Securely Did you ever stop to wonder what all the security fuss is for? Why we all should use strong passwords, keep anti-virus software and security patches up to date, log out of services when...

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5 Odd Questions with Allen Galloway

ITS

Posted: February 1, 2012 4:00:00 AM AST

Category: Our Community , General Interest


Name: Allen Galloway What is your job at ITS? I'm an IT Technician. I mainly do hardware repairs on Desktops, Laptops, Printers, Servers, etc... I have many other responsibilities as well, work on the recycling program, prep computers for Ethiopia, work on the physical install of lab equipment, server upgrades, etc. I've got a pretty broad set of responsibilities. Also I smash computers. If your life was a musical, what song would you have as the opening number? That's a tough one. I think...

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Celebrating our Staff February

ITS

Posted: February 1, 2012 4:00:00 AM AST

Category: Our Community , General Interest


The following ITS staff members are celebrating February anniversaries for their years of service at UNB. Anniversaries are based on original start dates. Doug Swift – 26 years Wayne Hansen – 14 years (ISS - UNBSJ) Bobby Jones – 5 years Dirk Lenentine – 12 years Chuck Hartford – 4 years Thank you for all your hard work!

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VoIP Part 2 Upgrading the UNB network to get ready for VoIP

ITS

Posted: February 1, 2012 4:00:00 AM AST

Category: Projects , General Interest


Last week, tidBiTS started a four-part series about VoIP, UNB’s upcoming phone solution for Fredericton faculty and staff, by filling you in on what VoIP is and why UNB wants it. Before VoIP can be implemented however, UNB’s network must be upgraded to accommodate this new solution. Thanks to a significant investment UNB has made in Fredericton’s network infrastructure, ITS is well on its way to building a strong, secure, and redundant network that will allow VoIP to work both efficiently and...

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Acceptable Use What You Need to Know - Part I

ITS

Posted: January 27, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Over the next few weeks Information Technology Services (ITS) will be reviewing UNB’s Acceptable Use of Information and Communication Technologies (ICT) policy and describing how to appropriately use UNB’s IT services. ITS provides faculty, staff and students with access to secure, high quality information and communication technologies. It is the responsibility of all users to ensure these services are used legally and ethically, securely, responsibly, and respectfully. Let’s focus on the...

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VoIP Part 1 What is VoIP and why UNB wants it

ITS

Posted: January 27, 2012 4:00:00 AM AST

Category: General Interest , Projects


Earlier this week, tidBiTS announced that UNB Fredericton faculty and staff will soon be receiving a new phone solution known as Voice over Internet Protocol (VoIP), but what exactly is VoIP, and why does UNB want it? VoIP is a phone solution that works very similarly to a regular phone, but instead of being provided through a phone line, it’s delivered over a computer network. Unlike online phone services like Skype, VoIP has all the features and functionality of a regular phone including...

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ITS Procurement and Telecom Services has moved

ITS

Posted: January 25, 2012 4:00:00 AM AST

Category: General Interest


Need to pay a visit to ITS Procurement and Telecom Services? Previously located in Head Hall D8/D9, you will now find them right across the hall in Head Hall D11, the former ITS Help Desk space.  As always, they will continue to provide walk-up service Monday to Friday from 8:30 a.m. – 4:00 p.m. from the side window of their new location. Services offered include: Procurement and Telecom inquiries (please note appointments may be necessary for more detailed inquiries), IT equipment pick-up...

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Put your phishing knowledge to the test

ITS

Posted: January 25, 2012 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Recently tidBiTS filled you in on the difference between spam and phishing emails and the risks associated with responding to phishing schemes. Now that you know the dangers of phishing, we thought we’d give you a few tips for easily recognizing phishing emails so you can avoid getting yourself caught. Here’s what to look for: • Clickable links or attachments that ask you to verify or provide your personal information like your Login ID and Password or credit card number. If you hover your...

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New Phone Service for UNBF Faculty Staff Coming Soon

ITS

Posted: January 24, 2012 4:00:00 AM AST

Category: General Interest


ITS is excited to announce that faculty and staff at UNB in Fredericton will soon be receiving a new phone solution, Voice over Internet Protocol (VoIP), that will not only result in significant cost savings for the university but also provide several benefits to your day to day work at UNB. Beginning this week, tidBiTS will be writing a four part series describing what VoIP is and what it means to the UNB Fredericton campus. Here’s what you have to look forward to in the VoIP articles to...

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Animals Using Technology Game Time

ITS

Posted: January 19, 2012 4:00:00 AM AST

Category: General Interest


People aren't the only ones who can keep themselves entertained for hours with games on their mobile devices. Check out these amusing videos of critters racking up points on their owner's tablets: 1. Bearded Dragon playing Ant Crusher - Ever tried the game Ant Crusher? If so, this bearded dragon might give you a run for your money if you're shooting for a high score. 2. Cat Plays on iPad - Believe it or not, there are actually games available from the App Store that are designed specifically...

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Shibboleth a Key Piece to the Student connectEd Puzzle

ITS

Posted: January 19, 2012 4:00:00 AM AST

Category: General Interest , Geek Speak


Last year, UNB student email was migrated from Webmail to the new connectEd environment, a fully integrated and supported suite of productivity tools for email, calendaring, messaging, collaboration, and more. In order to integrate students’ connectEd services with UNB’s existing IT environment and to ensure single sign-on access to those services through the myUNB Portal, ITS had to enlist the help of a product known as Shibboleth. What is Shibboleth? Shibboleth is an open-source product...

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Bus Riders Rejoice New App from goFred

ITS

Posted: January 11, 2012 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Want to keep your waiting time at the bus stop to a minimum on these chilly winter days? Check out the the new goFred Apps – My Transit Beta app available for Android and Apple Devices. A joint effort between CGI Atlantic and the City of Fredericton, this neat new tool tracks all the buses in Fredericton in real time so you know where they are at any given moment and can plan your arrival at the bus stop accordingly. Heading somewhere new and not sure which bus you need to take to get there?...

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ITS s January Pet of the Month - Heidi McAdam

ITS

Posted: January 11, 2012 4:00:00 AM AST

Category: Our Community , General Interest


Say hello to Heidi, the 11 month-old pup of Jonathan McAdam who's first birthday is coming up on January 17th. Heidi is a red Doberman and she is quite the lady. She enjoys playing with a ball on a string and she is training for the sport of Schutzhund.                            

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Like something you read in tidBiTS Share us with your friends

ITS

Posted: January 11, 2012 4:00:00 AM AST

Category: General Interest


Good things are meant to be shared, right? Now when you read something in tidBiTS that you find interesting or helpful, you can share it with your friends on your favourite social media site.  Just go to the article, click the Share button, then select whether you want it posted to Facebook, Twitter, Google Plus or another social media site of your choosing. Have feedback for tidBiTS? Don’t forget that you can also let us know what you think about any of our articles directly by leaving us...

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Spam vs Phishing Emails what s the difference

ITS

Posted: January 11, 2012 4:00:00 AM AST

Category: TechSpeak in Translation , General Interest


By now, most of us have heard the terms spam and phishing and know they have to do with email, but have you ever wondered what the difference is between the two? Spam, or junk mail, is unsolicited email that tries to sell you a product or service, such as the “latest and greatest” diet pill or some form of “cutting edge, high-quality” software.  Spammers (ie: the people sending the spam) send their messages to hundreds, thousands or even MILLIONS of email addresses at once with the hopes that...

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2011 Stats Tell All Mobile mobile mobile

ITS

Posted: January 4, 2012 4:00:00 AM AST

Category: General Interest


There’s no denying 2011 was a big year for Smartphones and Tablets, but just how popular were mobile devices last year among faculty, staff and students here at UNB? Thanks to Google Analytics, here are a few stats that show the impressive increase in the number of visits to the UNB Website from mobile devices in 2011 compared to 2010: iPhone: 208,524 in 2011 vs 61,112 in 2010 (241% increase) iPad: 89,335 in 2011 vs 10,316 in 2010 (766% increase) Android: 50,135 in 2011 vs 6,323 in 2010...

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5 Odd Questions with Michael Jewett

ITS

Posted: January 4, 2012 4:00:00 AM AST

Category: General Interest , Our Community


Name: Michael Jewett What is your job at ITS? My official title is "Assistant Director of Information Technology Security".  What does that mean? I enforce policies, investigate IT security incidents, identify security risks and try to mitigate them, educate people about safe computing practices and play with really cool tools!  In a nut shell, I provide overall direction to all things security when it comes to computing at UNB. What cartoon character do you think you’re most like and why? If...

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Celebrating our Staff January

ITS

Posted: January 4, 2012 4:00:00 AM AST

Category: Our Community , General Interest


The following ITS staff members are celebrating January anniversaries for their years of service at UNB. Anniversaries are based on original start dates. Dan Drummond – 24 years Janice El-Bayoumi – 23 years Diane Verhaegen-Fox – 16 years Brenda Gullison – 15 years Lori Murray-Hawkins – 14 years Ray Small - 14 years Ben Steeves – 13 years Annalee Brewer – 8 years David Lancaster – 8 years Edward Hayden – 6 years Kevin Manuel – 5 years Michel Laurence – 4 years Pierre Arseneau – 4 years Thank...

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Happy New Year UNB

ITS

Posted: January 4, 2012 4:00:00 AM AST

Category: General Interest


Welcome to 2012, faculty, staff and students! We hope you had a wonderful holiday with friends and family and that you've returned to UNB feeling refreshed and ready for another great semester and year at UNB! 2011 brought with it many exciting changes to UNB's IT services, from the launch of the myUNB Portal to the ITS Help Desk's move to the Harriet Irving Library Learning Commons, to the new connectEd email services for students, and much more. As we begin the New Year, the staff at ITS...

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Master your Microsoft Tools with LearnIT

ITS

Posted: December 15, 2011 4:00:00 AM AST

Category: General Interest


Looking to Master your favourite Microsoft Office Program during your free time over the holidays? Check out these great resources suggested by LearnIT: Online Training for Microsoft Office 2010 - Microsoft provides free online training courses and videos for all of their Office 2010 programs including Word, Excel Outlook and PowerPoint. This website can teach you everything from PowerPoint basics, to how to create formulas in Excel, to using templates in Outlook, and much more. Outlook Web...

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Animals Using Technology Exercising 101

ITS

Posted: December 14, 2011 4:00:00 AM AST

Category: General Interest


Who says technology is only for humans? Beginning this month, tidBiTS will be posting articles about the various (and often funny) ways animals have put technology to use in their own ways. Stay tuned and who knows, maybe you’ll even find something you want to try with your four legged critter at home! We use technology to help us exercise, so why can’t our pets? Check out these two videos of how a pair of cats and a dog named Jerry like to keep fit and have fun: 1. Jerry needs no help paying...

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ITS Staff Favourites Favourite Holiday Movie

ITS

Posted: December 14, 2011 4:00:00 AM AST

Category: Our Community , General Interest


This month, we asked three ITS staff members to share their favourite holiday movie to curl up in front of at this time of year. Here's what they told us: Scott Chamberlain (Manager, Client Relations & Support) – "My favourite Christmas movie is National Lampoons Christmas Vacation because it never fails to make me laugh. Always puts me in the holiday spirit as well, it's a tradition for my family to watch it together." Mital Patel (Business & Marketing Analyst) – "I'd have to say my #1...

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Say Hello to Ruby Lenentine our Pet of the Month for December

ITS

Posted: December 14, 2011 4:00:00 AM AST

Category: Our Community , General Interest


This is Ruby! The Boston Terrier that was not supposed to "be" due to an onset of meningitis as a pup, and yet here we are! A small dog that has the presence of her bigger peers, her ferocious lick attacks are her trademark.

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Easily access your personal or departmental files and other IT Services from off-campus

ITS

Posted: December 12, 2011 4:00:00 AM AST

Category: General Interest


A new VPN, FREE for both Mac and Windows computers, is now available to faculty, staff and graduate students. Do you work from home and need access to secure IT services like Datatel, Footprints and the CMS or get files saved on your personal and departmental network drives? If you are off-campus, you will need to use UNB's VPN (Virtual Private Network) to access secure services like these. What are the benefits of the new VPN?-    Free client for both Mac and Windows computers-    Easy...

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5 Odd Questions with Dan Drummond

ITS

Posted: December 7, 2011 4:00:00 AM AST

Category: General Interest , Our Community


Name: Dan Drummond What is your job at ITS? Systems analyst working with email, listserv, vmware, and windows/linux servers as well as anything else that gets thrown my way. What is the last movie you saw? Conan the Barbarian (2011) What is the most bizarre excuse you ever gave in school for having not done your homework? Homework fell overboard while canoeing. If you were a tree, what kind would you be and why? Oak tree, because I like Oak trees. What is your favourite holiday snack or...

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Celebrating our Staff December

ITS

Posted: December 7, 2011 4:00:00 AM AST

Category: Our Community , General Interest


The following ITS staff members are celebrating December anniversaries for their years of service at UNB. Anniversaries are based on original start dates. Rob Murray – 22 years Yvonne Dunnett – 14 years Thank you both for all your hard work!

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Happy Last Day of Classes UNB

ITS

Posted: December 7, 2011 4:00:00 AM AST

Category: General Interest


Congratulations students, on making it through another semester of classes at UNB! Just think, only a few exams to go and you’ll be home free for the holidays.  In case you need a quick break from studying, here are a couple of apps that are not only fun, but will also keep the wheels in your brain turning so you don’t lose any momentum when it’s time to get back to the books: The Impossible Test for iPhone/iPod Touch – This one’s a little tricky to describe, but with over 10,000,000...

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See results of the latest myUNB poll with the new myUNB Poll Results Page

ITS

Posted: December 7, 2011 4:00:00 AM AST

Category: myUNB Portal Project , General Interest


Have you ever wondered how your fellow classmates, staff or faculty members voted in the latest myUNB poll? Put your curiosity to rest with the new myUNB poll results webpage! With colourful graphs and an easy to use Time Frame bar, the myUNB poll results page is a fun way to see how people voted on all the latest myUNB polls. Just select which month(s) you want to see the results from using the Time Frame bar, then all the poll questions from that time period will appear in a bar graph for...

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Revision of UNB s Acceptable Use of Information and Communication Technologies Policy

ITS

Posted: December 2, 2011 4:00:00 AM AST

Category: General Interest


UNB's Acceptable Use of Information and Communication Technologies Policy has been revised to encompass all existing policies pertaining to the use of UNB IT resources including computer labs, UNB purchased IT equipment, all  IT services and UNB's network. An awareness campaign surrounding the legal, ethical, secure, responsible, and respectful use of information and communication technologies (ICT) will begin in the new year. To view the revised policy visit UNB's Policy Repository site and...

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Add Pizazz to your Presentations with Prezi

ITS

Posted: November 30, 2011 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Have a big presentation coming up for work or class? Spice things up with Prezi. Prezi is a cloud-based software that allows you to create dynamic presentations that will be sure to capture your audience's attention. With neat zoom features and path tools, Prezi lets you show "big picture" ideas then zoom in on specific details within your topic. If you have to give a group presentation, Prezi also allows multiple people to work on the same prezi at once so you can get your work done more...

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Keep Confidential Documents Safe Hold your print job until you get to the printer

ITS

Posted: November 30, 2011 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Printing a confidential document to a shared printer can be risky, especially if you have to walk a long way from your desk to the printer. To avoid the risk of someone seeing your private document before you've had a chance to pick it up, you can hold your print job until you get to the printer. To do this: 1.    In your document, go to 'Print' > 'Printer Properties'. 2.    Under 'Job Type' select 'Locked Print' then click 'Details...'. 3.    Enter a User ID and password of your choice and...

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Until Next Year A Dios Movember

ITS

Posted: November 30, 2011 4:00:00 AM AST

Category: General Interest , Our Community


Now that we’ve reached the end of November, it’s time to bid a final farewell to the carefully crafted handlebar, pencil, Fu Munchu and Dali moustaches of Movember participants everywhere, including those of ITS’s own Allen Galloway, Terry Soucy and Rob Murray. Here’s a last look at what 30 days of meticulous growing and grooming looks like for Allen, Terry and Rob:                           Well done, gentlemen. Hope to see you again next year! Can’t get enough of Movember? Check out the...

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An Easy Fix for Wonky Looking Webpages

ITS

Posted: November 23, 2011 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Have you ever gone to a webpage that looked a bit broken (menu items out of place, images overlapping text, and so on)? Something that might help straighten things out is resetting your browser's zoom level. To do this: - In Firefox: click on View > Zoom > Reset.- In Chrome: click on View > Actual Size.- In Safari: click on View > Actual Size.- In Internet Explorer: click on Tools > Zoom(100%). While the issue of a faulty looking webpage might actually stem from a larger problem such as...

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ITS Staff Favourites Neat free apps you may not have known about

ITS

Posted: November 23, 2011 4:00:00 AM AST

Category: General Interest , Our Community


In this month's ITS Staff Favourites, we asked 3 staff members for their favourite unknown free app for their mobile device. Here's what they had to say: Ben Steeves (Manager, Application Development & Analysis):PlainText – "PlainText is a simple free text editor for iOS.  The cool part is that it stores your files on Dropbox, so you can get at the files instantly from your desktop, the Dropbox website, or even the Android Dropbox app.  You can set the permissions (via the Dropbox website)...

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Movember Only one more week to go

ITS

Posted: November 23, 2011 4:00:00 AM AST

Category: General Interest , Our Community


With only one week left in Movember, it’s almost time for ITS’s Mo Bros Allen Galloway, Terry Soucy and Rob Murray to retire their moustaches for another year. But before they do, let’s see how they made out in week 4:                         Nice work guys! See you on Day 30! Want to learn more about Movember? Visit the Movember Canada website for photos of participants, Events, Mo stories and more.

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Proof that a little collaboration can go a long way

ITS

Posted: November 23, 2011 4:00:00 AM AST

Category: General Interest


On November 18, an event was held at the National Research Council (NRC) in Fredericton to celebrate the unveiling of the Optical Regional Advanced Network (ORAN), a new high-speed network in New Brunswick. Partners in the ORAN project include CANARIE Inc., the Province of New Brunswick, the University of New Brunswick and other New Brunswick Universities, just to name a few.  With ten times the network capacity of other networks, the ORAN will not only help UNB and the other partners achieve...

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Spend Your 50 Tech Fee Wisely Make A Suggestion

ITS

Posted: November 18, 2011 4:00:00 AM AST

Category: General Interest


Students, you have a say in how your $50 Tech Fee is spent. Make a suggestion: 1. Visit the Student Technology Fee website. 2. Click on ‘Suggest a Project - Students’. 3. Type in your suggestion. 4. Click ‘Send Suggestion’. *Note: Deadline for submission of ideas is December 2, 2011 The Student Technology Fee is a $50 fee paid by every student attending UNBF. Instituted in May 2002, this fee is used to improve information technology services on campus for student use. You have probably...

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Beware of Phishing Emails

ITS

Posted: November 17, 2011 4:00:00 AM AST

Category: Tips and Tricks , General Interest


Recently there was a phishing email sent to faculty, staff and students asking you to click on a link to verify your UNB account then provide your Login ID and Password. The email contained the UNB logo and looked to be coming from UNB’s President, Dr. Eddy Campbell. Although this email appeared  to come from a legitimate UNB source, please keep in mind that UNB accounts are maintained by Information Technology Services (ITS) and you will be contacted by ITS directly if any changes are being...

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ITS Mo Bros reach the halfway mark

ITS

Posted: November 16, 2011 4:00:00 AM AST

Category: Our Community , General Interest


2 weeks down, 2 more to go! The time has come, once again, to get up to speed on the moustache growing progress of ITS’s Movember participants, Allen Galloway, Terry Soucy, and the most recent addition to the ITS Mo Team, Rob Murray. Check out these photos of them on Day 16:                           Keep up the good work guys! Want to see the moustaches being grown by other Canadian Mo Bros? Visit the Movember Canada website for photos of participants, Mo stories and more.

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Manage all your emails from one place with connectEd

ITS

Posted: November 16, 2011 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Students, do you have more than one email account? Rather than going back and forth between inboxes, you can connect all your email accounts together through connectEd and manage all your messages from one place. Unlike with email forwarding, connecting your other email accounts to your connectEd account doesn’t just deliver new messages to your connectEd inbox, but also pulls in all the folders and saved emails from your other accounts so you're not missing a thing. Once your accounts are...

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Miss November - Sputnik Allen

ITS

Posted: November 16, 2011 4:00:00 AM AST

Category: Our Community , General Interest


This is 'Sputnik', the 9 month old kitten Tracy Allen's family adopted from the SPCA, and ITS's Pet of the Month for November. According to Tracy, Sputnik is full of energy most of the time, but when she crashes, she finds the most peculiar places to chill out :)

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5 Odd Questions with Megan Stewart

ITS

Posted: November 9, 2011 4:00:00 AM AST

Category: General Interest , Our Community


Name: Megan Stewart What is your job at ITS? I'm a Business Analyst / Project Manager with ITS Solutions.  As a project manager I oversee the planning and execution of projects.  The business analyst part involves determining needs requirements and identifying opportunities for improving business operations and processes, especially where they tie in to IT. Breaking it down further, I'd say I spend a lot of time asking questions and looking at problems from different perspectives, in order...

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Email stamped but NOT sealed for delivery

ITS

Posted: November 9, 2011 4:00:00 AM AST

Category: General Interest , Tips and Tricks


Often times we think of our email being like a letter sent in the mail – stuffed and sealed in an envelope so it's hidden from prying eyes. In reality, however, emails are closer to postcards than letters because they are sent in plain text, making them readable to anyone who comes across them. Before you send an email, keep in mind that people with bad intentions could intercept your email and see or even modify its contents before it reaches its intended destination. Chances are you...

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Movember The growing race is on

ITS

Posted: November 9, 2011 4:00:00 AM AST

Category: General Interest , Our Community


After just over a week of growing, ITS's fearless Movember moustache growers are beginning to show some real potential. Check out these Day 9 snapshots of ITS's Mo Bros, Allen Galloway and Terry Soucy:                             Out of the loop about Movember? Check out last week's tidBiTS post for more information, as well as photos of Allen and Terry on Day 2.

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Introducing the Mo Bros of ITS

ITS

Posted: November 2, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


Quiz time: What do Albert Einstein, Hulk Hogan, Charlie Chaplin and Salvador Dalí have in common? If you answered 'amazing moustaches', then you're correct! Yesterday was not only the first day of November, but also the first day of MOVEMBER, a global campaign in which men from around the world grow moustaches to raises funds and awareness for men's health and in particular, prostate cancer. (Visit the Movember Website to learn more). This Movember, tidBiTS will be following a few brave ITS...

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ITS changing its name to ITS

ITS

Posted: November 2, 2011 5:00:00 AM ADT

Category: General Interest


 Although the acronym stays the same, ITS is changing its name slightly from Integrated Technology Services to Information Technology Services to better reflect our key goals and objectives.  ITS’s emphasis  is on the technology that enables the flow and use of information in its numerous forms; from productivity tools like connectEd’s Exchange® and Sharepoint® for faculty and staff, to communication services like Voice Over IP, to applications for managing transactions and door access....

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ITS s Spooktacular Halloween Costumes

ITS

Posted: November 2, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


A big thank you to all those ITS staff members who participated in ITS's Spooktacular Costume Contest this Halloween. In case you missed it, here were the big winners (as voted by the staff at ITS):  Funniest: Doug Swift (Procurement Analyst) - Clown Most Creative: Mary-Lou Mowat (Supervisor, Procurement) – 'Cereal' Killer Scariest: Jeff Smith (Manager, Computing Experience Services) - Reaper Best Team: Sean & Dave Kell (Senior Client Support Analyst) – Scooby Doo and Shaggy Best Overall:...

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ITS welcomes the newest member of our team

ITS

Posted: November 2, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


ITS would like to give a warm welcome to the latest addition to our Desktop Management Services group (DMG), Rob Nagle, who started with us on Monday as a Desktop Analyst. After completing UNB's Information Technology Program in 2001, Rob went on to use his MCSE, CCNA, A+, and Citrix certifications with various organizations including Shaw Communications, Standen's Ltd, Interpipeline, and more recently, Caris in Fredericton. From all of us at ITS, welcome to the team, Rob!

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Halloween is over so why does UNB still have Reapers

ITS

Posted: November 1, 2011 5:00:00 AM ADT

Category: General Interest


Wondering why there are two grim reapers roaming around the Fredericton campus even though Halloween is over? No need to worry, they're here to help, and they have connectEd photo IDs to prove it. From Oct. 31 to Nov. 3 and again from  Nov. 7 - 10, two representatives from Microsoft will be dressed as grim reapers and making their way around UNB in Fredericton to lend students a helping hand with their new connectEd email. Track one of them down between 8:00am and 10:00am or 11:45am and...

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Don t Fear the Reaper

ITS

Posted: October 27, 2011 5:00:00 AM ADT

Category: General Interest


Every year on Halloween, you're likely to spot at least a few spooky characters roaming around UNB looking to cause the hair on the back of your neck to rise. This year, however, we know of two grim reapers who will be looking to do more than just give you a fright on UNB's Fredericton campus on Halloween day. From Oct. 31 to Nov. 3 and again from Nov. 7 - 10, two representatives from Microsoft will be dressed as grim reapers and making their way around UNB in Fredericton to lend students a...

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How to reboot your BlackBerry without touching the battery

ITS

Posted: October 26, 2011 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Need to reboot your BlackBerry? No need to remove the battery, just press and hold ALT (left shift) + CAP (right shift) + DEL (Backspace). This shortcut is known as a soft reset and will save you the hassle of removing your BlackBerry case and battery to reboot your device. Resetting your BlackBerry can correct a number of problems with your device such as if the display or an application isn't working properly, Bluetooth isn't being detected, or you can't connect to a network.  Although...

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ITS Staff Favourites Best Nachos in Freddy Beach

ITS

Posted: October 26, 2011 5:00:00 AM ADT

Category: Our Community , General Interest


Welcome to the first edition of "ITS Staff Favourites", a new monthly feature in tidBiTS that will let you in on some of ITS Staff's favourite things. From their favourite latte at Starbucks to their favourite phone app, every month 3 staff members will be asked a new question, so keep your eye on tidBiTS because you never know when they'll give a recommendation you want to try. Love nachos? So do we! tidBiTS recently asked three ITS Staff members who they think makes the best nachos in town....

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How to check your Hotmail and connectEd email at the same time

ITS

Posted: October 20, 2011 5:00:00 AM ADT

Category: General Interest , Tips and Tricks


Students, want to know an easy way to check your Hotmail email and your connectEd email at the same time? If you start a private browsing session in your web browser, you will be able to check your Hotmail even if you're already logged in to your UNB connectEd email.  That's because private browsing stops your browser from keeping track of your recent history, including any accounts you are logged in to. To start a private browsing session... In Firefox: Go to 'Tools > Start Private...

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And the Winners are

ITS

Posted: October 19, 2011 5:00:00 AM ADT

Category: General Interest


Congratulations to the winners of the UNB connectEd contest! These students were randomly selected from the 1074 entries received. Top Prizes: James (UNBSJ) - $250 UNB Bookstore Gift Card Bronwyn (UNBSJ) - $250 UNB Bookstore Gift Card Secondary Prizes: Etienne (UNBF) - Microsoft Live@edu Laptop Sleeve Kent (UNBF) - Microsoft Live@edu Backpack Rifat (UNBF) - Microsoft Live@edu Laptop Sleeve Heidi (UNBF) - Microsoft Live@edu Laptop Sleeve Monique (UNBF) - Microsoft Live@edu Backpack Ashley...

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Imaging Print Services for all your printing and copying needs

ITS

Posted: October 19, 2011 5:00:00 AM ADT

Category: General Interest


Working on a big project or thesis? Planning a big conference or event? You don't need to leave campus for your professional printing needs – just visit UNB's Imaging & Print Services. Conveniently located in Marshall d'Avray Hall (Room 106), Imaging & Print Services can provide you with high quality printed materials, including: -    Posters & Signage-    Brochures & Booklets-    Envelopes-    Letterhead-    Business Cards-    Calendars-    Thesis copying & printing To view a complete list...

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Students are now connectEd

ITS

Posted: October 19, 2011 5:00:00 AM ADT

Category: General Interest


The big day has finally arrived! Today during the wee hours of the morning, ITS began migrating 17,070 UNB student email accounts to the new connectEd email service. Now that it's almost the end of the work day, there are only a few migrations left to complete before all student email is moved to connectEd. So just what does connectEd do for you as a student? connectEd gives you the tools you need to make both your university and personal life a little easier, including  10GB of email quota,...

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Introducing Ralf Nikkel ITS s October Pet of the Month

ITS

Posted: October 13, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


This is Ralf, the newest addition to the Nikkel household. At just about 4 months old, Ralf has 2 operating modes: off (i.e. sleeping) and nuclear (i.e. everywhere at once). He is curious about everything, and will chew anything—typical puppy but exhausting for the family. Ralf knows 'sit', 'down', 'shake', and is working on 'rollover' and 'here' (as in 'come here'—proving to be a challenge). He is slowly learning manners, and is still wildly enthusiastic in greeting other dogs and people....

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Look out pipsqueak IPv4 there s a new IP boss in town

ITS

Posted: October 13, 2011 5:00:00 AM ADT

Category: Geek Speak , General Interest


Did you ever think the world would run out of telephone numbers? Ok, so we might still have a while to go before that happens, but we are getting close to running out of the numbers computers use to talk to each other. Computers don't understand website address names, like www.unb.ca, so they use a "phonebook" to convert that name to a number or address they do understand. The current version of these "phone numbers" is called IPv4 or Internet Protocol version 4. IPv4 has been around for many...

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Pre-Retirement Reminiscing with Tony Fitzgerald

ITS

Posted: October 13, 2011 5:00:00 AM ADT

Category: Our Community , General Interest


Tony Fitzgerald, a Senior Developer at ITS, will be retiring at the end of October after over 37 years at UNB. Here is a look at Tony’s career with ITS: Oddly enough, Tony first became interested in computer programming in the spring of 1969 during a 2nd year analytical chemistry course as part of his Physics undergraduate degree. After spending hours on one of his assignments, Tony was informed by his professor that he could have completed it in far less time had he used a computer. With the...

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T-Minus one week until students get connectEd

ITS

Posted: October 13, 2011 5:00:00 AM ADT

Category: General Interest , Projects


The wait is almost over! Starting next Wednesday (October 19), ITS will begin moving UNB student email over to the new connectEd email service. This migration will be wrapping up on Friday, October 21, so students will be able to access all their new connectEd tools before the kick-off of the weekend. Remember, next week's move to connectEd won't cause any changes to your email address, UNB login ID or password. To access the connectEd services after the move, just log in to the myUNB portal...

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5 Odd Questions with Tony Fitzgerald

ITS

Posted: October 5, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


Name: Tony Fitzgerald What is your job at ITS? My title is "Senior Developer".  I like that because I can pretend I spend my time in the dark with chemicals and film.  In fact, I spend my time in the dark with project specifications and the vague hope that I'm moving in the right direction. In some ways, my job has always been "Plus ça change, plus c'est la même chose".  When it was hired, it was programming in PL/I and IBM mainframe assembler on an IBM keypunch.  Now I work with a very...

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Celebrating our Staff October

ITS

Posted: October 5, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


The following ITS staff members are celebrating October anniversaries for their years of service at UNB. Anniversaries are based on original start dates. Pierre Arseneau – 3 yearsIvan Baird – 11 yearsDwayne Brewer – 4 yearsKevin Manuel – 4 yearsTerry Nikkel – 5 yearsBen Steeves – 13 yearsTrevor Thomas – 2 years Thank you for all your hard work!

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Cyber Security Awareness Month

ITS

Posted: October 5, 2011 5:00:00 AM ADT

Category: General Interest


Earlier this week, Canada's Minister of Public Safety announced that October is Cyber Security Awareness Month. In honour of the occasion, the Government of Canada has started a national public awareness campaign called "Get Cyber Safe" to help spread the word on online security. Think you could use a refresher on cyber safety? Check out the government's Get Cyber Safe Website for tons of helpful information on protecting yourself, your family, and your various devices like your laptop,...

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ITS Stars on Ice

ITS

Posted: October 5, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


The staff at ITS may not be able to carve up the ice like the guys on the V-Reds hockey team, but that doesn't mean we can't have fun trying. Yesterday a group of ITS staff took a break from their usual lunchtime activities and hit the ice at the Aitken University Centre (AUC) for the first Open Skate of the year. Thanks to some handy Blackberry cameras we were able to capture some of the fun: The AUC's free Open Skate takes places every Tuesday and Thursday from 12 – 1:15 p.m. Pack...

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Your New UNB Computer - Behind the Scenes

ITS

Posted: October 5, 2011 5:00:00 AM ADT

Category: TechSpeak in Translation , General Interest


Have you ever wondered how the operating system and software gets installed on your new Windows 7 computer before you receive it at your desk? Likely not – because ITS does this for you and you don't have to give it a second thought. ITS does this in an automated and efficient way so that when you receive your computer, it's ready for you to just turn it on and start using it! ITS uses a process called disk imaging – more commonly referred to as "imaging". When your new Windows 7 computer...

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Coffee The oil that greases the ITS Machine

ITS

Posted: September 29, 2011 5:00:00 AM ADT

Category: General Interest , Our Community


Did you know that September 29 is National Coffee Day? In honour of the occasion, here's a little tally on our black gold in the ITS office: For those of us who aren't morning people, and even for those who are, most would agree that there's nothing quite like a fresh cup of Joe to get you going in the morning.  Just ask ITS employees who stay fueled on fresh coffee every day thanks to the ITS coffee fund. The ITS coffee fund was first started in May 2001 shortly after ITS received a new...

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Don t forget to take out the trash

ITS

Posted: September 29, 2011 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Did you know? Just because you delete a file from a computer doesn't mean it's gone for good. Depending on the computer, the files you delete may just be moved over to the trash or recycle bin. This can be extremely helpful because it means you can easily retrieve files you may have deleted by accident. On the flip side, however, it also means that someone could easily riffle through your trash and snatch up your deleted files if the computer fell into the wrong hands. For this reason,...

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Faculty and Staff getting connectEd in 2012

ITS

Posted: September 29, 2011 5:00:00 AM ADT

Category: General Interest , Projects


Did you miss the introduction to connectEd event held over the summer? Want to know more about connectEd for faculty and staff? Watch our connectEd videos - we recorded the presentations and have posted them on UNB's YouTube channel so you wouldn't miss a thing. Visit the connectEd Documents and Resources webpage and click on the video links to learn more. Faculty and staff - connectEd in 2012 If you have any questions, please contact the ITS Help Desk or PCS Help Desk.

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We re Talking with Social Media

ITS

Posted: September 29, 2011 5:00:00 AM ADT

Category: General Interest


ITS has been regularly using UNB's eNewsletters, websites and this blog to tell you about the great stuff happening with IT at UNB. But, we don't just want to tell you about stuff, we want to talk with you! We have added Facebook and twitter to our mix so you can let us know what you think about IT at UNB, share your suggestions, make comments and share what we post with your colleagues and classmates. Join the conversation with the 335 people who like ITS on Facebook or follow along with our...

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Students stay connectEd even after graduation

ITS

Posted: September 23, 2011 5:00:00 AM ADT

Category: General Interest


Did you know? The new connectEd services coming this October won’t just benefit you as a current UNB student, but also as a future UNB alumni. Even after you graduate, you will keep your UNB email address and access to your online connectEd services, including: • A massive email quota (10GB) and file storage quota (25GB) • Microsoft’s online suite including instant messaging, personal calendars, web versions of Office programs like Word, Excel and PowerPoint • An online collaboration...

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Did you know students keep their same email address with connectEd

ITS

Posted: September 21, 2011 5:00:00 AM ADT

Category: Projects , General Interest


Students moving to the connectEd services this October will not need new email addresses. Your email address will remain the same, as will your UNB login ID and password. To access the connectEd services once available, just log in to the myUNB portal as normal. Once connectEd is available, you will see a new connectEd widget in the myUNB Portal that will replace the existing Webmail widget. This new widget will allow you to easily access your new Live@edu email account as well as a direct...

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Students Enter the connectEd contest for a chance to win a 250 Gift Card to the UNB Bookstore

ITS

Posted: September 21, 2011 5:00:00 AM ADT

Category: General Interest


This contest is now closed. To see the big winners, check out the "And the Winners are..." tidBiTs post. Students, want a chance to win big with connectEd? Enter the connectEd contest and you could walk away with 1 of 2 $250 Gift Cards to the UNB Bookstore. You can get up to three entries, so make sure you enter all three ways for more chances to win: 1. Like us on Facebook - www.facebook.com/UNBITS 2. Follow us on Twitter - www.twitter.com/UNB_ITS 3. Tweet - "Sweet! UNB students...

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UNB Wins Early adopter Award from Hannon Hill

ITS

Posted: September 21, 2011 5:00:00 AM ADT

Category: General Interest


In a recent blog post, tidBiTS told you about UNB being in the running for the Early Adopter award from the makers of our content management system, Hannon Hill, for our use of new features like WordPress, which powers many UNB blogs (including tidBiTS) and our use of database publishing, which powers our new academic programs and admissions requirements catalogues for prospective students. Well, the votes have been tallied, and guess who they announced yesterday as the big...

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Want to know if you re getting connectEd in October

ITS

Posted: September 21, 2011 5:00:00 AM ADT

Category: General Interest


Wondering if you're eligible for the new connectEd services coming this October? Only those with a primary affiliation of student are getting connectEd this October. If you're not sure if this is you, log in to the myUNB Portal. If you see the connectEd image shown here on the right-hand side of your portal screen, you are getting connectEd next month. If you don't see the image, that means you will be connectEd next year. For more information on the upcoming connectEd services, visit ITS's...

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5 Odd Questions with Martin Hann

ITS

Posted: September 14, 2011 5:00:00 AM ADT

Category: Our Community , General Interest


Name: Martin Hann What is your job at ITS? I run the Hardware Support and Repair Services shop, which is responsible for repairing all of the computer equipment on campus, installing equipment in the computer labs, recycling the end of life equipment, etc. If you were in the Witness Protection Program and had to invent a new first, middle and last name, what would they be? Joe Runn Swift If you were to invent a new flavour of tea, what would be your secret ingredient? CX-25. You did say...

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Large Files Handled and Delivered with Care through UNB File Drop

ITS

Posted: August 24, 2011 5:00:00 AM ADT

Category: General Interest


Tired of your emails not sending because your file attachment is too big? UNB File Drop can help. UNB File Drop is an easy and secure way to send large files to anyone at UNB. Even individuals outside of UNB can use this service to send files to UNB faculty, staff and students. Just go to the File Drop website, add one or more recipients (must be a UNB email address), upload your files, and click send. It's that easy. Once the files have successfully been sent on their way, the recipient(s)...

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Group Work Made Easy with Live edu Office Web Apps

ITS

Posted: August 10, 2011 5:00:00 AM ADT

Category: Projects , General Interest


Working on group projects with classmates can be tricky, especially when you have to work around everyone's schedule. Luckily, with the move to connectEd this fall, UNB students will have the tools to make group work a lot easier. Thanks to Live@edu's Office Web apps, students will be able to share files with one another online and access them from anywhere as long as they have an Internet connection. This means group members won't all have to be in the same place at the same time to work...

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Super-Sized Email and File Storage on the Menu for UNB Students this Fall

ITS

Posted: August 3, 2011 5:00:00 AM ADT

Category: Projects , General Interest


UNB Students, is your UNB email inbox bursting at the seams? With the move to Live@edu this October, student email quota will increase over 68 times from 150MB to 10GB (10,240MB) - enough space for hundreds of thousands of emails!  Not only that, but Live@edu will also allow students to take advantage of 25GB of online storage space through SkyDrive, Live@edu's online file storage system. Compared to the 1GB of space currently offered through Novell, that's 25 times more space to house...

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UNB Students Moving to Live edu Email this Fall

ITS

Posted: July 27, 2011 5:00:00 AM ADT

Category: Projects , General Interest


  Have you heard about the exciting improvements coming to UNB student email services this fall? This October, UNB student email will be moving to Microsoft's Live@edu, a web-based email service that will better suit student email needs at UNB. With Live@edu, students can look forward to a huge increase in email quota from 150MB to 10GB, and also benefit from easier access to their UNB email from their mobile device. In addition to improved email services, Live@edu will also allow students...

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New Features in UNB File Drop

ITS

Posted: June 15, 2011 5:00:00 AM ADT

Category: General Interest


UNB File Drop recently received a makeover making it easier than ever to send large files to UNB faculty, staff and students. The simplified new design includes new buttons and spinners to show you the progress of your file uploads. Other benefits include improved performance when you send very large files to multiple people at once, and the ability to select any file to be removed instead of only the last file you uploaded. Want to learn more? Check out the UNB FileDrop webpage.

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Does size really matter MB versus MiB

ITS

Posted: June 8, 2011 5:00:00 AM ADT

Category: Geek Speak , General Interest


You've probably heard all about megabytes and gigabytes, but have you heard about mebibytes and gibibytes? Most of the time, when we talk about how much storage space is available on an electronic device we speak about the number of gigabytes available. The problem is, the prefix "giga" means very different things depending on whether you're talking about electronics or anything else - and this is a bad thing when you want things to be easier to understand. Consider this: when you talk about...

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Files too BIG for email

ITS

Posted: March 30, 2011 5:00:00 AM ADT

Category: Tips and Tricks , General Interest


Files too big to send through email? We can help. Sometimes files are too large to send through email, so what’s the easiest way to get those documents or pictures where they need to go? By using UNB File Drop. UNB File Drop is a secure way to send large files to UNB faculty, staff or students. Even individuals outside of UNB can use this service to send you files. Visit  https://es.unb.ca/apps/filedrop/ , add one or more recipients (must be a UNB email address), and upload the files. It’s...

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