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Issues causing IT service outage Nov 5 2015

Author: ITS

Posted on Nov 6, 2015

Category: Our Community , IT Announcements

On Thursday, November 5, ITS experienced a construction-related incident in our main data centre which cut off power to our entire IT infrastructure. This resulted in an abrupt outage of most UNB IT services. There was no damage, and no one was hurt, even though the effect was immediate and profound. All UNB IT services that were unavailable as a result of the incident have since been restored except for eServices. ITS is currently working to bring eServices back online as quickly as possible. ITS is investigating the incident to fully understand what happened and to incorporate such an event into our disaster and business continuity planning. We apologize for the inconvenience. If you have any questions or technical issues, please contact the ITS Help Desk at 506-453-5199 or helpdesk@unb.ca or your Level 1.