Informs and engages the UNB community on IT developments and news

What to do when your UNB device is stolen

Author: ITS

Posted on Jan 29, 2014

Category: General Interest , IT Announcements

Burglar If your UNB owned phone, tablet or laptop computer is stolen, whether on campus, from your vehicle or at home, here are the steps you should take immediately after to help.

What to do after an incident

Contact your local police department to let them know of the theft. If they can attend and take a statement, that would be helpful. Make sure to get a card with the officer's name and the file number for the police report. Notify UNB Security, the ITS Help Desk and UNB's Director of Risk Management.

Once you have done that, immediately take the following steps:

- Log into the myUNB Portal , select eServices from the Quick Launch Menu, then go to IT Services> Account Options >Change Your Password.

- Change your password for any social media or other online services you used or saved passwords for on the device such as Facebook, LinkedIn, Twitter, Google, Skype, iCloud or iTunes. It's always   a good idea to use a unique password for each service.

- If your device had access to any Cloud based services such as Apple's iCloud, Google Drive, DropBox or Microsoft SkyDrive, change the password for those services.

- If the theft also included items such as your wallet or ID information, you should also contact your Financial Institution so they can put an alert on your file. If you believe your SIN number, birth        date and other personal information that could be used to obtain credit was compromised, notify Canada's two credit reporting agencies, TransUnion and EquiFax. There are toll-free numbers with  automated systems that can guide you through putting an alert on your credit file to make sure that lenders do a thorough check before providing credit.

If your device has cellular data, you may be able to remotely track it's location and provide that information to police. Unfortunately, if you remotely wipe some devices, such as iPads, you may lose that feature. If there is potentially sensitive information on the device, it is better to remotely wipe it than leave it configured in the hopes of recovery.

Preventing an incident

Of course, the hope is you'll never have to deal with the theft of your devices. Here are some steps you can take to reduce your risk and minimize the impact of a theft.

1) Always have a passcode, password, unique gesture or other biometric security installed on your device to prevent unauthorized usage.

2) For Apple devices such as iPhones and iPads, register your device with your AppleID (or create one just for this purpose) and set up the device to use Find my iPhone. As part of Apple's new iOS 7, once devices are locked to an AppleID, they cannot be unlocked without the ID's password, even if they are plugged into a computer and wiped. Android devices also have the option of a Find my Device service through Google, though it doesn't have all of the locking features found in Apple's new OS.

3) Always remember to store devices out of sight when you're leaving items in your vehicle. Store bags and purses in the back of the vehicle if the windows are tinted or in the trunk if possible.

4) For laptops, consider enabling the device's built-in encryption. For advice on encryption, particularly for laptops that may contain sensitive information, contact the ITS Help Desk. Consider using encryption for all portal media or storage devices such as USB keys or external hard drives.

5) Always think carefully about what kinds of data you’re storing on your mobile devices and how long you need to retain that data to accomplish your job or tasks.

Getting help

A break-in or theft is a stressful experience and can be traumatic. If you need help dealing with the aftermath of a theft and you are UNB employee, you may be eligible for confidential assistance through the Employee and Family Assistance Program.

If you have any questions, feel free to contact the ITS Help Desk who can then refer you on to other experts as required.