tidBiTS
Informs and engages the UNB community on IT developments and news

Recycle your old personal electronics in a UNBF e-waste bin

tidBiTS

Posted: December 4, 2018 12:00:00 AM AST

Category: General Interest , News , Tips and Tricks


Do you have old or broken electronic devices at home that you’re not sure what to do with? UNB has three e-waste recycling bins on the Fredericton campus to make it easy for you to dispose of small, unwanted personal electronic items, from batteries and inkjet cartridges to cell phones and digital cameras. Help make UNBF and our community a little greener by bringing your e-waste to one of the bins located: Outside the ITS department in Head Hall (D level) In the University Bookstore...

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Briefing - Wireless renewal 2018

tidBiTS

Posted: May 17, 2018 12:00:00 AM ADT

Category: General Interest , News , Management Briefings


I am pleased and excited to announce that the entire wireless network across UNB is being replaced over the summer and early fall. ITS has selected Extreme Networks as our wireless vendor, and we are working closely with them and Bell Aliant (our reseller partner) to design and install the new system. Wireless networking, or Wi-Fi, has become as essential to our daily lives as electricity and running water. Students, faculty, staff, and visitors routinely bring between 1 and 3 Wi-Fi enabled...

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By The Numbers: a Collection of ITS Statistics - 2.0

tidBiTS

Posted: April 20, 2018 12:00:00 AM ADT

Category: News , General Interest


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New Infographic - Results from UNB Technology Survey for Students

tidBiTS

Posted: March 29, 2018 12:00:00 AM ADT

Category: General Interest , News


Earlier this year, ITS ran a survey for students on the quality of your IT Services at UNB. We’ve since compiled the results into an infographic  to show you what your fellow students think – check it out. The infographic not only shows this year’s survey results, but also how they compare with those of our 2016 student survey. Take a look at the infographic now.

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New cybersecurity training for faculty and staff

tidBiTS

Posted: March 28, 2018 12:00:00 AM ADT

Category: General Interest , IT Security , News


This spring, a new cybersecurity training tool (Beauceron) is being launched to UNB faculty and staff as part of UNB’s Cybersecurity Program. Available to the university at no cost, this cybersecurity awareness training is designed to educate you on the cybersecurity threats UNB faces so you’re better equipped to protect yourself, UNB and its data from these threats. Information Sessions All faculty and staff are invited to attend an information session to learn more about...

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Browse UNB's new IT Service Catalog

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , News


ITS has launched a new IT Service Catalog for faculty, staff and students to browse the many IT Services available to you at UNB. Although only some of our services are listed in the catalog for now, more will be added soon - stay tuned. Visit the IT Service Catalog to: Browse IT services by category or keywords Search for details on a specific service Review your current IT Service Desk requests See the current status of key UNB services And more To access the IT Service Catalog: Click...

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Protect your personal computer with free antivirus software

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest , Tips and Tricks , News , IT Security


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect your devices and information from security threats. Why not start with antivirus software you can download for free. Sophos Home is ITS’s recommended antivirus software for personal (non-UNB) computers. This award-winning software is available for free for Mac and Windows and can help protect your personal computer from malware, viruses, ransomware, and more. Download Sophos...

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New: Track your requests with the UNB IT Service Desk

ITS

Posted: October 5, 2017 5:00:00 AM ADT

Category: News , General Interest


UNB Faculty, staff and students can now track the progress on your IT Service Desk requests through the ‘Request Tracking’ link in your myUNB Portal (my.unb.ca). Use request tracking to: see the latest updates on your request add or review details add or download a file attachment add a new email contact To access request tracking: Click the ‘Request Tracking’ link in your myUNB Portal launch menu. You’ll need to create an account the first time you log in....

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Kick start National Cyber Security Awareness Month by securing your mobile device

ITS

Posted: October 2, 2017 5:00:00 AM ADT

Category: News , IT Security , General Interest


It's National Cyber Security Awareness Month! Join ITS in building a more cyber-safe UNB this October - keep an eye on tidBiTS for weekly tips on how to help protect your personal information and devices, as well as those of the university, from cybersecurity threats. Start by giving your mobile device a security tune-up. Today, mobile devices are used for far more than just talking; we use them to browse the web, access our accounts, and store files and information just as we would...

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New Email Phishing Scam Targeting UNB

ITS

Posted: September 11, 2017 5:00:00 AM ADT

Category: IT Security Alerts , News , IT Announcements , IT Security , General Interest


A new phishing email has been discovered at UNB with the subject line “Final messages from University of New Brunswick admin”. The email claims you have important unread messages from the ‘University of New Brunswick Administrator’ and asks you to a click a link to review your messages and avoid service interruption. If you received this email, please do not respond or click on any links and report it to the UNB IT Service Desk right away at itservicedesk@unb.ca,...

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ITS Management Briefing New for Fall IT Service Desk and Catalog

ITS

Posted: September 8, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


It’s been a very busy summer of planning and development at ITS, and I am very pleased to announce 2 new IT services coming to the UNB community this fall. First, the IT Service Desk--already in limited deployment--replaces the traditional IT help desks on both the Fredericton and Saint John campuses with faster, more efficient IT problem resolution through consolidation and coordination of issue response and escalation. With introduction of the Service Desk, we are now closely tracking...

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Introducing the UNB IT Service Desk

ITS

Posted: August 21, 2017 5:00:00 AM ADT

Category: News , General Interest


Over the past few months, ITS and ISS have been transforming how we provide technical support at UNB. Our goal? To improve your experience when you need IT help whether via email, phone or in person.As part of this, we’ve made a few (more) changes. Our name – UNB IT Service Desk Our Help Desks (UNBF & UNBSJ) are all now known as the UNB IT Service Desk. Any communications you receive from us moving forward will display this new name. Note: Our previously announced new name...

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New and Improved UNB File Drop Now Available

ITS

Posted: August 1, 2017 5:00:00 AM ADT

Category: News , General Interest


UNB File Drop recently received a face lift, making it even easier to send large files to UNB faculty, staff and students. What changed? Simplified look and feel More mobile friendly Ability to easily drag and drop files from your device to File Drop Improved UNB address book look up What is UNB File Drop? UNB File Drop is an easy and secure way to send large files (up to 512 MB) to anyone at UNB. Even individuals outside of UNB can use this service to send files to faculty, staff and...

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ITS Management Briefing Office 365 rollout here at last

ITS

Posted: June 6, 2017 5:00:00 AM ADT

Category: Management Briefings , News


ITS is implementing Office 365 (O365) for all faculty and staff during the last week of June. Between now and then, many activities will be taking place to ensure a seamless experience when the migration actually begins. O365 is Microsoft’s cloud service providing email, calendar, and personal file storage. UNB students, alumni, and retirees have been using O365 for years; by integrating faculty and staff accounts with O365, exceptional opportunities for internal collaboration, seamless...

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Management Briefing Mobility Update 2017

ITS

Posted: June 5, 2017 5:00:00 AM ADT

Category: News , Management Briefings


Background In 2014, ITS signed a contract with Telus to provide mobile phone services to UNB. The model for delivering mobility services changed considerably with the new contract; the Mobility Centre in Head Hall, staffed by Telus and UNB employees, was opened to provide personalized device support throughout the selection, acquisition, use, and de‐provisioning cycle. In addition, a new Mobility Policy was created to ensure the UNB community has appropriate guidance for mobility...

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Introducing the UNB Service Desk

ITS

Posted: May 31, 2017 5:00:00 AM ADT

Category: General Interest , News


This summer, ITS and ISS are transforming how we provide technical support at UNB. As part of this, our three Help Desks (UNBF and UNBSJ) will become the UNB Service Desk. Beginning May 31, we will start using our new UNB Service Desk name in all of our communications. Also, in the coming months, we will be updating our website and other UNB web pages and printed material to reflect this change. What else is new starting May 31? Our email – servicedesk@unb.ca. Regardless of which...

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Announcing the end of Datatel on June 4

ITS

Posted: May 19, 2017 5:00:00 AM ADT

Category: General Interest , News


On Sunday, June 4, Colleague (known to most at UNB as Datatel) is being updated to the latest version, Colleague UI5. At the same time, the name ‘Datatel’ is officially being retired at UNB. What does this mean to you? Effective June 4: The URL (link) for Colleague is changing. To access Colleague after June 4, you will need to log in to your myUNB Portal and click ‘Colleague’ in the launch menu. If you previously had Colleague bookmarked in your web browser, your...

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New Infographic - Faculty Staff satisfaction with UNB IT Services

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News , General Interest


This winter, ITS conducted a survey for faculty and staff on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic (similar to our infographic for students) to show you what your colleagues across campus think, as well as our plans to improve any areas you think need it. Check out the infographic now (PDF).

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WannaCry Security Threat - What this means for UNB

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News , General Interest , IT Security Alerts


Over the weekend, criminal hackers released a new strain of ransomware called WannaCry that has since infected an estimated 200,000 computers worldwide. This new security threat spreads itself automatically across all workstations in a network, preventing users from being able to access their data and files.  ITS is taking this risk very seriously and is working to ensure UNB’s exposure is minimized. How does WannaCry work? It begins with a phishing email - if you or a colleague...

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ITS Management Briefing SharePoint making its UNB debut

ITS

Posted: April 3, 2017 5:00:00 AM ADT

Category: General Interest , News , Management Briefings


Introduction SharePoint is a collaboration platform from Microsoft that is used by organizations worldwide to facilitate and enhance internal communications, to organize and control documents and files of all formats, and to enable groups—whether internal or external or both—to work efficiently and easily in a familiar, webbased environment. UNB has deployed SharePoint on a limited scale—a few team sites have been developed for Senates and the Board, plus some special...

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Faculty Staff - Last chance to complete our survey on the quality of your UNB IT Services

ITS

Posted: March 1, 2017 4:00:00 AM AST

Category: General Interest , News


Friday, March 3 is the last day faculty and staff can take our survey to give your feedback on the technology services we offer you at UNB. Your feedback is important to us. Complete the survey now (it only takes 5 minutes) and let us know what we can do to make your UNB IT Services even better. All responses are anonymous.

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Phone Scam targeting UNB claiming to be from Konica Minolta

ITS

Posted: February 27, 2017 4:00:00 AM AST

Category: News , IT Security Alerts , General Interest


Some departments on campus are receiving phone calls claiming to be from Konica Minolta and requesting personal or UNB information such as departmental account numbers. If you receive a call of this nature, please do not provide any information; instead, hang up or ask for the name of the person calling and a call back number, then inform the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca and we will confirm the legitimacy of the call. If you have any questions, please contact the ITS...

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Faculty Staff - Take our short survey and let us know what you think of your UNB IT Services

ITS

Posted: February 23, 2017 4:00:00 AM AST

Category: News , General Interest


Faculty and staff, we want to hear from you! A short survey (less than 5 minutes) has been created about the technology services we offer you at UNB, from email and calendaring, to Mobility Centre services, to technical support and everything in between.  Give us your feedback and ideas on how we can make your UNB IT services even better - take the survey now. The survey will be available until Friday, March 3. All responses are anonymous.

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Briefing Cybersecurity update 2017

ITS

Posted: February 17, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Since the 2012 external assessment of UNB’s IT security, ITS has worked tirelessly to ensure the university has the best cybersecurity program possible. Many crucial building blocks have been put in place or are underway; we’ve come a long way, and while there is more to do, the road ahead is clearer than it’s ever been. Important cybersecurity components now in place include: an effective awareness campaign that has seen rates at which university community...

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Briefing New governance committee oversees IT data and Project FOCUS strategies

ITS

Posted: February 7, 2017 4:00:00 AM AST

Category: News , General Interest , Management Briefings


Background Over the last several years a number of committees were struck to ensure strategic alignment and operational effectiveness of different but related services and initiatives. The IT Advisory Committee was around for about 5 years, and reviewed enterprise IT strategy, provided feedback on various IT initiatives, and was in early stages of participating in the definition and prioritization of new IT projects. The Data Governance Committee was formed last year, to define broad...

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New Phishing Attack Targeting UNB

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: News , IT Announcements , IT Security , IT Security Alerts , General Interest


A new phishing email has been discovered at UNB with the subject line “HELP DESK URGENT UPDATE”, claiming your account has been locked due to a virus and asking you to login. If you received this email, please do not respond or click on any links and report it to the ITS Help Desk right away at helpdesk@unb.ca or (506) 453-5199. If you responded to this phishing email, please change your UNB password immediately and contact the Help Desk so we can check to see if there has been...

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New Print Services Drop Off Box Available for Your Convenience

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: General Interest , News


UNB Print Services now has an after-hours drop off box so you can safely leave your print order or files for us during the lunch hour, in the evening, or whenever is easiest for you. The good news doesn’t end there. We will also soon have lockers available for secure order pickup outside of business hours. Stay tuned for more news on this to come. To learn more about Print Services, visit our website or contact us at printservices@unb.ca or (506) 453-4843.

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Are Students Satisfied with UNB IT Services New Infographic has the answer

ITS

Posted: January 18, 2017 4:00:00 AM AST

Category: General Interest , News


Curious as to what students think of UNB IT Services? Last winter, ITS ran a survey for students on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic to show you not only what students think, but also what ITS is doing to improve any areas you think need it. Check out the infographic now (PDF).

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ITS Management Briefing - IT Cost Optimization

ITS

Posted: January 6, 2017 4:00:00 AM AST

Category: General Interest , Management Briefings , News


Gartner Inc. is a leading information technology research and consulting firm, covering private, public, non-profit, and government sectors around the world. It produces many reports for use by its customers, vendors, and the public alike to help them understand the IT universe, and analyzes its vast data stores to report on industry trends and produce reliable forecasts of technology use. Gartner pays a lot of attention to the efficiency of IT services and tools, and provides advice on how...

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Latest Phishing Scam Targeting UNB Disguised as Security Announcement

ITS

Posted: January 3, 2017 4:00:00 AM AST

Category: News , General Interest , IT Security Alerts


A new phishing email has been discovered UNB, claiming to come from ‘Campus Security Police’ and stating that a security issue has been identified on campus. The email encourages users to ‘read and follow protocol’ by clicking on a link. If you receive an email of this nature, please do not reply or click on any links - report it to the ITS Help Desk and delete it immediately. If you have any questions, please contact the ITS Help Desk at (506) 453-5199 or...

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