tidBiTS
Informs and engages the UNB community on IT developments and news

Using Web Apps in O365

tidBiTS

Posted: December 13, 2017 12:00:00 AM AST

Category: General Interest, Tips and Tricks


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In our third post in this series, we’re taking a look at using Office 365 web apps. What are the Office 365 web apps? The O365 web apps (also called “Office Online”) are online versions of...

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Syncing your OneDrive

tidBiTS

Posted: December 1, 2017 12:00:00 AM AST

Category: Tips and Tricks, General Interest


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account. In our second post in this series, we’re taking a look at syncing your OneDrive account. (Missed our first post? Check it out). Why should I sync my OneDrive? When your OneDrive is synced to your...

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Getting started with your Office 365 OneDrive

tidBiTS

Posted: November 15, 2017 12:00:00 AM AST

Category: General Interest, Tips and Tricks


In the coming weeks, tidBiTS will be sharing a series of posts about the many tools and services available to faculty, staff and students through your UNB Office 365 (O365) account.  To kick things off, we’re giving you the inside scoop on OneDrive.  What is OneDrive? OneDrive is an easy-to-access file storage service built into Office 365. Saving your files in your...

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Tips to protect your accounts from data breaches

tidBiTS

Posted: October 30, 2017 12:00:00 AM ADT

Category: Tips and Tricks, IT Security, General Interest


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect your accounts and information from falling into the wrong hands. Minimize your risk of having your personal accounts compromised in a data breach: Use strong passwords for all your accounts. Limit your exposure by disabling any accounts you don't use or need anymore. Subscribe to a free service...

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Boost your social media safety for Cyber Security Awareness Month

tidBiTS

Posted: October 25, 2017 12:00:00 AM ADT

Category: General Interest, Tips and Tricks, IT Security


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect yourself online. Social media is a great way to connect with family and friends, but your contacts may not be the only ones perusing your profiles - hackers often browse social media sites to collect personal information about you to pursue their nefarious work. Here are some tips to help keep your...

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Browse UNB's new IT Service Catalog

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest, News


ITS has launched a new IT Service Catalog for faculty, staff and students to browse the many IT Services available to you at UNB. Although only some of our services are listed in the catalog for now, more will be added soon - stay tuned. Visit the IT Service Catalog to: Browse IT services by category or keywords Search for details on a specific service Review your current IT Service Desk...

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By the Numbers: A collection of ITS Statistics

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest, Management Briefings


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Protect your personal computer with free antivirus software

tidBiTS

Posted: October 17, 2017 12:00:00 AM ADT

Category: General Interest, Tips and Tricks, News, IT Security


It’s National Cyber Security Awareness Month. Take some extra steps this October to protect your devices and information from security threats. Why not start with antivirus software you can download for free. Sophos Home is ITS’s recommended antivirus software for personal (non-UNB) computers. This award-winning software is available for free for Mac and Windows and...

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5 Ways to Protect your Personal Computer from Security Threats

ITS

Posted: October 12, 2017 5:00:00 AM ADT

Category: Tips and Tricks, General Interest, IT Security


It’s National Cyber Security Awareness Month! Join ITS in building a more cyber-safe UNB this October - take the time to review your online safety practices and protect your personal computer from security threats: Turn on your firewall Firewalls are the first line of defense: they block connections to unknown or phony sites and prevent viruses and hackers from accessing your computer. Your...

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Tips to help you stay safe while shopping online this holiday season

tidBiTS

Posted: October 6, 2017 12:00:00 AM ADT

Category: Tips and Tricks, General Interest, IT Security


The holiday shopping season has started and rather than deal with big crowds, cramped parking lots and cold weather, you may opt to shop in your pajamas from the comfort of your own home.  If you’re shopping online this holiday season, here are 5 tips to keep in mind to make your experience safer: Look for the padlock Trustworthy online retailers use secure technologies to make sure...

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New: Track your requests with the UNB IT Service Desk

ITS

Posted: October 5, 2017 5:00:00 AM ADT

Category: News, General Interest


UNB Faculty, staff and students can now track the progress on your IT Service Desk requests through the ‘Request Tracking’ link in your myUNB Portal (my.unb.ca). Use request tracking to: see the latest updates on your request add or review details add or download a file attachment add a new email contact To access request tracking: Click the ‘Request Tracking’ link in...

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Kick start National Cyber Security Awareness Month by securing your mobile device

ITS

Posted: October 2, 2017 5:00:00 AM ADT

Category: News, IT Security, General Interest


It's National Cyber Security Awareness Month! Join ITS in building a more cyber-safe UNB this October - keep an eye on tidBiTS for weekly tips on how to help protect your personal information and devices, as well as those of the university, from cybersecurity threats. Start by giving your mobile device a security tune-up. Today, mobile devices are used for far more than just talking;...

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New Email Phishing Scam Targeting UNB

ITS

Posted: September 11, 2017 5:00:00 AM ADT

Category: IT Security Alerts, News, IT Announcements, IT Security, General Interest


A new phishing email has been discovered at UNB with the subject line “Final messages from University of New Brunswick admin”. The email claims you have important unread messages from the ‘University of New Brunswick Administrator’ and asks you to a click a link to review your messages and avoid service interruption. If you received this email, please do not respond or...

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ITS Management Briefing New for Fall IT Service Desk and Catalog

ITS

Posted: September 8, 2017 5:00:00 AM ADT

Category: General Interest, News, Management Briefings


It’s been a very busy summer of planning and development at ITS, and I am very pleased to announce 2 new IT services coming to the UNB community this fall. First, the IT Service Desk--already in limited deployment--replaces the traditional IT help desks on both the Fredericton and Saint John campuses with faster, more efficient IT problem resolution through consolidation and coordination...

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Introducing the UNB IT Service Desk

ITS

Posted: August 21, 2017 5:00:00 AM ADT

Category: News, General Interest


Over the past few months, ITS and ISS have been transforming how we provide technical support at UNB. Our goal? To improve your experience when you need IT help whether via email, phone or in person.As part of this, we’ve made a few (more) changes. Our name – UNB IT Service Desk Our Help Desks (UNBF & UNBSJ) are all now known as the UNB IT Service Desk. Any communications you...

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Keeping Your Data Safe When You Travel

ITS

Posted: August 1, 2017 5:00:00 AM ADT

Category: General Interest, IT Security


By now you've probably heard the United States is considering issuing a ban on laptops and other large electronics on international flights. If you're flying into or out of the US, you may be required to follow these new regulations. The first -- and probably easiest -- thing you can do to reduce your risk is to not carry sensitive information on your devices at all. If you can leave important...

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New and Improved UNB File Drop Now Available

ITS

Posted: August 1, 2017 5:00:00 AM ADT

Category: News, General Interest


UNB File Drop recently received a face lift, making it even easier to send large files to UNB faculty, staff and students. What changed? Simplified look and feel More mobile friendly Ability to easily drag and drop files from your device to File Drop Improved UNB address book look up What is UNB File Drop? UNB File Drop is an easy and secure way to send large files (up to 512 MB) to anyone at...

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ITS Management Briefing Office 365 rollout here at last

ITS

Posted: June 6, 2017 5:00:00 AM ADT

Category: Management Briefings, News


ITS is implementing Office 365 (O365) for all faculty and staff during the last week of June. Between now and then, many activities will be taking place to ensure a seamless experience when the migration actually begins. O365 is Microsoft’s cloud service providing email, calendar, and personal file storage. UNB students, alumni, and retirees have been using O365 for years; by integrating...

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Management Briefing Mobility Update 2017

ITS

Posted: June 5, 2017 5:00:00 AM ADT

Category: News, Management Briefings


Background In 2014, ITS signed a contract with Telus to provide mobile phone services to UNB. The model for delivering mobility services changed considerably with the new contract; the Mobility Centre in Head Hall, staffed by Telus and UNB employees, was opened to provide personalized device support throughout the selection, acquisition, use, and de‐provisioning cycle. In addition, a new...

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Introducing the UNB Service Desk

ITS

Posted: May 31, 2017 5:00:00 AM ADT

Category: General Interest, News


This summer, ITS and ISS are transforming how we provide technical support at UNB. As part of this, our three Help Desks (UNBF and UNBSJ) will become the UNB Service Desk. Beginning May 31, we will start using our new UNB Service Desk name in all of our communications. Also, in the coming months, we will be updating our website and other UNB web pages and printed material to reflect this...

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Announcing the end of Datatel on June 4

ITS

Posted: May 19, 2017 5:00:00 AM ADT

Category: General Interest, News


On Sunday, June 4, Colleague (known to most at UNB as Datatel) is being updated to the latest version, Colleague UI5. At the same time, the name ‘Datatel’ is officially being retired at UNB. What does this mean to you? Effective June 4: The URL (link) for Colleague is changing. To access Colleague after June 4, you will need to log in to your myUNB Portal and click...

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Are you a Bell customer You may be at risk

ITS

Posted: May 17, 2017 5:00:00 AM ADT

Category: General Interest, IT Security Alerts


Bell, the Canadian telecom company, was recently the victim of a data breach in which hackers got access to the email addresses of approximately 1.9 million Bell customers. What does this mean to you? If you have an account with Bell, we highly recommend you reset your password immediately to help protect your account from malicious activity. Additionally, if you use the same password for your...

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New Infographic - Faculty Staff satisfaction with UNB IT Services

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News, General Interest


This winter, ITS conducted a survey for faculty and staff on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic (similar to our infographic for students) to show you what your colleagues across campus think, as well as our plans to improve any areas you think need it. Check out the infographic now (PDF).

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WannaCry Security Threat - What this means for UNB

ITS

Posted: May 16, 2017 5:00:00 AM ADT

Category: News, General Interest, IT Security Alerts


Over the weekend, criminal hackers released a new strain of ransomware called WannaCry that has since infected an estimated 200,000 computers worldwide. This new security threat spreads itself automatically across all workstations in a network, preventing users from being able to access their data and files.  ITS is taking this risk very seriously and is working to ensure UNB’s...

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ITS Management Briefing SharePoint making its UNB debut

ITS

Posted: April 3, 2017 5:00:00 AM ADT

Category: General Interest, News, Management Briefings


Introduction SharePoint is a collaboration platform from Microsoft that is used by organizations worldwide to facilitate and enhance internal communications, to organize and control documents and files of all formats, and to enable groups—whether internal or external or both—to work efficiently and easily in a familiar, webbased environment. UNB has deployed SharePoint on a limited...

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Faculty Staff - Last chance to complete our survey on the quality of your UNB IT Services

ITS

Posted: March 1, 2017 4:00:00 AM AST

Category: General Interest, News


Friday, March 3 is the last day faculty and staff can take our survey to give your feedback on the technology services we offer you at UNB. Your feedback is important to us. Complete the survey now (it only takes 5 minutes) and let us know what we can do to make your UNB IT Services even better. All responses are anonymous.

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Phone Scam targeting UNB claiming to be from Konica Minolta

ITS

Posted: February 27, 2017 4:00:00 AM AST

Category: News, IT Security Alerts, General Interest


Some departments on campus are receiving phone calls claiming to be from Konica Minolta and requesting personal or UNB information such as departmental account numbers. If you receive a call of this nature, please do not provide any information; instead, hang up or ask for the name of the person calling and a call back number, then inform the ITS Help Desk at (506) 453-5199 or helpdesk@unb.ca...

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Faculty Staff - Take our short survey and let us know what you think of your UNB IT Services

ITS

Posted: February 23, 2017 4:00:00 AM AST

Category: News, General Interest


Faculty and staff, we want to hear from you! A short survey (less than 5 minutes) has been created about the technology services we offer you at UNB, from email and calendaring, to Mobility Centre services, to technical support and everything in between.  Give us your feedback and ideas on how we can make your UNB IT services even better - take the survey now. The survey will be...

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Briefing Cybersecurity update 2017

ITS

Posted: February 17, 2017 4:00:00 AM AST

Category: General Interest, Management Briefings, News


Since the 2012 external assessment of UNB’s IT security, ITS has worked tirelessly to ensure the university has the best cybersecurity program possible. Many crucial building blocks have been put in place or are underway; we’ve come a long way, and while there is more to do, the road ahead is clearer than it’s ever been. Important cybersecurity components now in...

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Briefing New governance committee oversees IT data and Project FOCUS strategies

ITS

Posted: February 7, 2017 4:00:00 AM AST

Category: News, General Interest, Management Briefings


Background Over the last several years a number of committees were struck to ensure strategic alignment and operational effectiveness of different but related services and initiatives. The IT Advisory Committee was around for about 5 years, and reviewed enterprise IT strategy, provided feedback on various IT initiatives, and was in early stages of participating in the definition and...

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New Phishing Attack Targeting UNB

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: News, IT Announcements, IT Security, IT Security Alerts, General Interest


A new phishing email has been discovered at UNB with the subject line “HELP DESK URGENT UPDATE”, claiming your account has been locked due to a virus and asking you to login. If you received this email, please do not respond or click on any links and report it to the ITS Help Desk right away at helpdesk@unb.ca or (506) 453-5199. If you responded to this phishing email, please change...

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New Print Services Drop Off Box Available for Your Convenience

ITS

Posted: January 20, 2017 4:00:00 AM AST

Category: General Interest, News


UNB Print Services now has an after-hours drop off box so you can safely leave your print order or files for us during the lunch hour, in the evening, or whenever is easiest for you. The good news doesn’t end there. We will also soon have lockers available for secure order pickup outside of business hours. Stay tuned for more news on this to come. To learn more about Print Services, visit...

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Are Students Satisfied with UNB IT Services New Infographic has the answer

ITS

Posted: January 18, 2017 4:00:00 AM AST

Category: General Interest, News


Curious as to what students think of UNB IT Services? Last winter, ITS ran a survey for students on the quality of your IT services at UNB. We’ve since compiled the results into a fun infographic to show you not only what students think, but also what ITS is doing to improve any areas you think need it. Check out the infographic now (PDF).

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Latest Trends in Malware for 2017 - Ransomware continues to rise

ITS

Posted: January 18, 2017 4:00:00 AM AST

Category: General Interest, IT Security


In 2016 we saw the rise of ransomware, and the FBI reported ransomware was well on its way to becoming a $1 billion a year crime. Prior to 2017, MalwareBytes, known for their anti-malware protection, compiled a list of predictions cybersecurity experts will see in the New Year. Among this list are rising threats such as ransomware becoming increasingly more targeted towards potential...

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ITS Management Briefing - IT Cost Optimization

ITS

Posted: January 6, 2017 4:00:00 AM AST

Category: General Interest, Management Briefings, News


Gartner Inc. is a leading information technology research and consulting firm, covering private, public, non-profit, and government sectors around the world. It produces many reports for use by its customers, vendors, and the public alike to help them understand the IT universe, and analyzes its vast data stores to report on industry trends and produce reliable forecasts of technology use....

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Latest Phishing Scam Targeting UNB Disguised as Security Announcement

ITS

Posted: January 3, 2017 4:00:00 AM AST

Category: News, General Interest, IT Security Alerts


A new phishing email has been discovered UNB, claiming to come from ‘Campus Security Police’ and stating that a security issue has been identified on campus. The email encourages users to ‘read and follow protocol’ by clicking on a link. If you receive an email of this nature, please do not reply or click on any links - report it to the ITS Help Desk and delete it...

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