tidBiTS
Informs and engages the UNB community on IT developments and news

Introducing the UNB IT Service Desk

Author: ITS

Posted on Aug 21, 2017

Category: News , General Interest

Over the past few months, ITS and ISS have been transforming how we provide technical support at UNB. Our goal? To improve your experience when you need IT help whether via email, phone or in person.
As part of this, we’ve made a few (more) changes.

Our name – UNB IT Service Desk

Our Help Desks (UNBF & UNBSJ) are all now known as the UNB IT Service Desk. Any communications you receive from us moving forward will display this new name.

Note: Our previously announced new name (UNB Service Desk) was updated to UNB IT Service Desk to avoid any confusion with UNB’s upcoming centralized student service desk initiative.

Our phone number(s)

  • 2222 (on-campus)
  • 457-2222 (Fredericton)
  • 657-2222 (Saint John)

Regardless of which campus you are on, you can now dial 2222 from your VoIP phone and you will be automatically routed to the appropriate IT Service Desk location. Don’t worry, our previous phone numbers (453-5199, 648-5555 & 648-5710) will continue to work for the time being but you should update your contact lists with our new number.

Our emailitservicedesk@unb.ca

Email us at our new address – itservicedesk@unb.ca - and your request will be assigned to the appropriate campus and staff. For now, our previous email addresses (servicedesk@unb.ca, helpdesk@unb.ca, studenthelpdesk@unbsj.ca, helpline@unbsj.ca, solutions@unb.ca) will also continue to work but we recommend you start using itservicedesk@unb.ca.

Still to come…

Starting this fall, you will be able to check the progress on your IT Service Desk tickets through a link in your myUNB Portal. Stay tuned for more details to come.

What else has changed?

Visit go.unb.ca/itservicedesk to learn more.

Introducing the UNB IT Service Desk