Informs and engages the UNB community on IT developments and news

When in doubt don t give your username and password out

Author: ITS

Posted on Dec 5, 2012

Category: General Interest , Tips and Tricks

Odds are if you've been at UNB for a while you've likely received an email from someone claiming to be from UNB's IT department and asking you to verify your username and password.

Don't do it.

That's not how we do things at UNB. When UNB alerts you of an IT issue, such as changing your password, you'll be directed to the myUNB Portal and then on to eServices.

Sometimes these email scams - which are known as phishing attempts - claim to be about your IT account and ask you to provide your username and password to validate your information or fix your account.

Don't do it.

We don't send emails out like that about your UNB IT account and we NEVER ask for your password.

What if I have a problem with my UNB account?

If you ever have UNB IT account problems, contact the IT Help Desk on your campus either by phone, email or dropping by for a visit in person. Someone will be happy to help you through whatever issues you may be having.

How can I tell if an email is a phishing attempt?

1. They ask for your username and password.fish

2. They often have a lot of grammatical errors, typos or awkward phrases.

3. They contain links that take you to a non-UNB website and ask you to use your UNB username or password.

Uh-oh, I think I replied to a phishing e-mail. What should I do?

First, don't panic. UNB's IT department is here to help. Contact the ITS Help Desk to let them know you may have responded to a phishing email.

If you can, log into the myUNB Portal then eServices and change your password.

How can I help prevent phishing attempts?

The more folks who reply to phishing emails, the more these types of malicious activities increase. You can help UNB reduce the number of phishing attempts by making sure you don't reply and by passing on this same advice to other students, faculty and staff.

Contributed by David Shipley, Enterprise Strategy Analyst, UNB Information Technology Services.