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Email Etiquette 101 AVOIDING SHOUTING and more

Author: ITS

Posted on Jun 13, 2012

Category: General Interest , Tips and Tricks

Between work and our personal lives, many of us send dozens of emails throughout the run of a day. But have you ever stopped to think about how your email message is coming across to your recipient?

Here are a few email etiquette tips to consider (especially for work-related emails):

shouting 1. Be clear from the start. If your message is going to be a long one, make sure the first sentence lets your recipient know the basic reason why you are emailing them.

2. Number your points. If you have several points to make in an email, numbering them will make them more clear and less likely to be overlooked by your recipient.

3. Use black font. Coloured text should only be used if absolutely necessary (especially red font, as it can be perceived as shouting).

4. Avoid all CAPS. Whether it is intended or not, WRITING IN ALL CAPITAL LETTERS CAN COME ACROSS AS SHOUTING (don’t you think?), and is often considered rude.

5. Put an end to things with ‘NNTR’. Ending your message with “No need to reply” (NNTR) will save your recipient from feeling the need to send an unnecessary response such as ‘great’ or ‘thanks' (and also prevent you from receiving it).

6. Always proof read your work. Like with any piece of writing, it’s always a good idea to do a quick spelling and grammar check before hitting the send button on an email. As a sign of courtesy, don’t forget to double check the spelling of your recipient’s name too.